Chatbots Statistics 2024 – Everything You Need to Know


Steve Bennett
Steve Bennett
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Are you looking to add Chatbots to your arsenal of tools? Maybe for your business or personal use only, whatever it is – it’s always a good idea to know more about the most important Chatbots statistics of 2024.

My team and I scanned the entire web and collected all the most useful Chatbots stats on this page. You don’t need to check any other resource on the web for any Chatbots statistics. All are here only 🙂

How much of an impact will Chatbots have on your day-to-day? or the day-to-day of your business? Should you invest in Chatbots? We will answer all your Chatbots related questions here.

Please read the page carefully and don’t miss any word. 🙂

Best Chatbots Statistics

☰ Use “CTRL+F” to quickly find statistics. There are total 392 Chatbots Statistics on this page 🙂

Chatbots Benefits Statistics

  • If you’re working in a company that has more than 250 employees, it’s less likely that your company will enjoy these benefits; mid market companies usually don’t deploy chatbots. [0]
  • Top expected consumer benefits from chatbots include 24 hour service (64%) and getting an instant response (55%). [1]

Chatbots Usage Statistics

  • According to Drift’s 2020 State of Conversational Marketing report, usage of chatbots as a brand communication channel increased by a whopping 92% since 2019. [2]
  • In the next five years, 67% of businesses believe that chatbots will surpass mobile apps usage. [1]

Chatbots Market Statistics

  • Statistics on chatbot marketing show that 56% of people would rather message than call customer service. [0]
  • If you’re working in a company that has more than 250 employees, it’s less likely that your company will enjoy these benefits; mid market companies usually don’t deploy chatbots. [0]
  • The chatbot market size is projected to grow from $2.6 billion in 2019 to $9.4 billion by 2024 at a compound annual growth rate of 29.7%. [3]
  • In general, the global conversational AI market size will grow from $4.8 billion in 2020 to $13.9 billion by 2025, at a CAGR of 21.9%. [1]
  • The European market (45%) leads in terms of the number of chatbots, followed by North America (28%). [1]
  • Chatbots are most commonly used for sales (41%), customer support (37%), and marketing (17%). [1]
  • The market size of Conversational AI is expected to reach USD$1.3 billion by 2025, growing at a CAGR of 24%. [4]
  • Instead, we found that mid market companies are actually the least represented in our data, making up just 3.6% of companies with chatbots and available company size information. [5]
  • According to a report from Fortune Business Insights, in 2024 the chatbot market will grow to $721 million. [6]
  • The European market (45%) leads in terms of the number of chatbots, followed by North America (28%). [7]
  • Sub par performance failure to adequately understand human input (47%). [8]

Chatbots Adoption Statistics

  • Insider Intelligence estimates that up to 73% of healthcare admin tasks could be automated by AI, and the adoption of chatbots could save the healthcare, banking, and retail sectors $11 billion annually by 2024. [9]
  • 64% of executives say that user adoption hesitancy is the main reason why they don’t intend to implement chatbots. [1]

Chatbots Latest Statistics

  • Experts predict 90% of customer interaction in banks will be automated by 2024. [0]
  • Customers like chatbots; more than half of internet users are satisfied with them and around 60% of millennials already use them regularly to purchase basic goods. [0]
  • Chatbots can cut operational costs by up to 30%. [0]
  • 85% of customer interaction will be handled without human agents by 2021. [0]
  • 50% of businesses plan to spend more on chatbots than on mobile apps. [0]
  • 64% of internet users say 24 hour service is the best feature of chatbots. [0]
  • 37% of people use a customer service bot to get a quick answer in an emergency. [0]
  • Today, 27% of consumers are interested in artificial intelligence support tools. [0]
  • Chatbots can answer 80% of standard questions. [0]
  • In 2017, 34% of consumers preferred to communicate with artificial intelligence in an online retail situation. [0]
  • 67% of customers used chatbots in the past year. [0]
  • As many as 64% of internet users see roundthe clock support as the biggest benefit, according to the newest chatbot industry statistics provided by Drift. [0]
  • 37% of people use a customer service bot to get a quick answer in emergencies. [0]
  • Among customers who use chatbots, 37% use them for getting answers in case of an emergency. [0]
  • It’s also interesting to note that 35% use chatbots to resolve problem and the same percentage do so to get detailed answers or explanations. [0]
  • 55% of people who use chatbots would expect them to provide instant responses and answers to simple questions. [0]
  • As we’d expect, the US is home to the largest portion of the world’s chatbot users (36%), followed by India (11%). [0]
  • Germany came in third place (4%). [0]
  • The United Kingdom (3%) and Brazil (2%). [0]
  • It’s estimated that nearly a quarter of the world’s population was using chatbots by the end of 2019. [0]
  • More than 28% of real estate business now use chatbots. [0]
  • Interest in chatbots increased by 160% in 2018. [0]
  • 53% of service organizations are going to use chatbots within the next 18 months. [0]
  • A growth rate of 136% was predicted for 2019, proving that chatbots will have an even bigger role in the near future. [0]
  • Consumers have certain expectations when it comes to AI, but according to the latest research, most say chatbots have positively affected their user experience 46% of users would prefer to communicate with a live person instead of chatbot. [0]
  • However, 40% of consumers are fine with both; they don’t care if they get help from a real human or chatbot, as long as they get help, according to HubSpot chatbot statistics. [0]
  • 64% of agents who use chatbots are free to spend their time solving more difficult and complex problems. [0]
  • With the help of AI chatbots, 64% of agents can work on resolving complex problems. [0]
  • In comparison, only 50% of agents without chatbots have the same luxury. [0]
  • 16% of Americans have used channels like Alexa or Google Home chatbot for shopping. [0]
  • After all, nearly 16% of Americans own smart speakers. [0]
  • Chatbot customer service trends for next year predict that around 15% of people will use Amazon Alexa, while 16% plan to use some other type of voice. [0]
  • With the assistance of chatbots, this expense could be reduced by 30%. [0]
  • Bank systems will automate up to 90% of customer interactions using chatbots by 2024. [0]
  • Almost 40% of major companies with more than 500 people are going to implement at least one intelligent assistant or AI based chat robot in 2019. [0]
  • By the end of 2020, 80% of entrepreneurs will use chatbots. [0]
  • 85% of customer interactions will be handled without human agents by 2021. [0]
  • Chatbot statistics in this Gartner report predict that 85% of customer interactions will be managed without humans by 2021. [0]
  • According to Juniper’s research, the introduction of chatbots will save 2.5 billion customer service hours over the coming years. [0]
  • The customer service cost reduction across the retail, banking, and healthcare sectors is estimated to amount to $11 billion annually by 2024. [0]
  • It seems nearly 40% of companies that have between one and 10 employees use chatbots, making them the most. [0]
  • Only 0.5% of B2B companies use chatbots. [0]
  • As many as 99.5% of these companies didn’t deploy chatbots in 2018. [0]
  • Approximately 40% of people of all ages prefer to use chatbots when shopping online. [0]
  • Of shoppers aged 3044, 49.30% say they prefer using chatbots as their communication channel when shopping online, and around 44% of shoppers aged 45 60 use the same channel. [0]
  • More than half of millennials tried out chatbots in 2018, according to chatbot use statistics by Forbes. [0]
  • Around 61% of baby boomers expect an instant response from chatbots. [0]
  • 27% of adults in America have used chatbots for shopping at least once in their life. [0]
  • What’s more, nearly 13% of shoppers are now buying more expensive items using chatbots. [0]
  • 48.78% of female shoppers like chatbots and use them as a channel of communication when buying online. [0]
  • Nearly 50% of female shoppers like to use chatbots while shopping, while only 36.81% of men do the same. [0]
  • According to chatbot engagement statistics, 41.67% of men prefer using email over chatbots when purchasing online. [0]
  • 47.92% of men use chatbots if they can’t find answers to simple questions. [0]
  • 63% of consumers think businesses should be on Messenger. [0]
  • According to Messenger chatbot statistics, the number of chatbots increased in 2018 by 100,000 users. [0]
  • In its first six months, BlueBot helped more than 500,000 customers, according to Facebook messenger bot stats. [0]
  • 24.9% of buyers used chatbots to communicate with businesses in 2020, up from 13% the year before. [2]
  • In 2019, Gartner predicted that 15% of global interactions would be handled by AI, which includes chatbots. [2]
  • They predict that by 2024, this will increase to 70% in certain industries that cater towards millennials. [2]
  • Only a small fraction (12.8%). [2]
  • According to the latest data from Comm100, chatbots were able to handle 68.9% of chats from start to finish on average in 2019. [2]
  • This represents an increase of 260% in endto end resolution compared to 2017 when only 20% of chats could be handled from start to finish without an agent’s help. [2]
  • This is also important considering that 45.9% of consumers now expect chatbots to deliver an immediate response to their query. [2]
  • This is up from 17.1% since 2019 and shows that modern chatbots aren’t just useful for customer service, they can drive conversions and close sales too. [2]
  • Better bot experiences with more engaged audiences can generate response rates as high as 80. [2]
  • This is almost 2 percentage points higher than the satisfaction rate for chats that get passed over to human agents, for obvious reasons, and is a useful benchmark to measure your performance up against. [2]
  • 34% of online retail store customers accept AI chatbots, more so than in any other industry. [2]
  • For comparison, acceptance of AI chatbots by banking customers stands at just 20%, and in the insurance industry, that figure is 15%. [2]
  • If you want to break those cost savings down, it works out as $0.70 per customer interaction, according to early projections by Juniper Research. [2]
  • The #1 predicted use case for chatbots is “getting a quick answer in an emergency”. [10]
  • 35% of people use chatbots to resolve a complaint or problem, or for getting detailed answers. [10]
  • 58% of B2B companies use a chatbot on their website, as compared to 42% on B2C websites. [10]
  • 40% of millennials claim to engage with bots on a daily basis. [10]
  • On the low end, low engagement bots see 35. [10]
  • On the higher end of the spectrum, better bot experiences can result in 80. [10]
  • Chatbots saw a 92% use increase since 2019, making it the brand communication channel with the largest growth. [10]
  • 46% of companies leveraging intelligent assistants or AI chatbots use them for voice to text dictation. [10]
  • The #1 department supported by businesses who use chatbot technology is IT, at 53% of organizations. [10]
  • 87.2% of consumers rate their typical chatbot experience as within the range of neutral to positive. [10]
  • 67% of worldwide consumers interacted with a chatbot to get customer support over the past 12 months. [10]
  • Chatbots can help businesses save up to 30% on their customer support costs. [10]
  • 27% of consumers were unsure if the last customer support interaction they had was with a real person or a chatbot. [10]
  • 34% of retail customers would be comfortable speaking with customer service through AI chatbots instead of a live customer support representative. [10]
  • 64% of businesses believe that chatbots will allow them to provide a more customized support experience for their customers. [10]
  • Additionally, in 2020, 41.3% of consumers said they used chatbots for purchases. [10]
  • The top 5 industries profiting from the incorporation of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). [10]
  • 33% of consumers want to be able to use a chatbot to make a reservation at a hotel or restaurant. [10]
  • Willingness to use chatbots for purchases rose from 17.1% to 41.3% from 2019 to 2020. [10]
  • eCommerce stores adopting Facebook Messenger along with an abandon cart chatbot have started to boost revenue by 7. [10]
  • Additionally, 55% of businesses using chatbots have generated a greater volume of high. [10]
  • Only 9% of consumers think that companies should never use chatbots. [10]
  • A study conducted by NewVoiceMedia found that 46% of consumers felt chatbots were being used to prevent them from reaching a live person. [10]
  • 60% of consumers believe a human can better understand what they need as compared to a chatbot. [10]
  • 60% of people still prefer to wait for an agent rather than talk to a chatbot. [10]
  • 48% of people care more about a chatbot being able to solve their issues over it having a personality. [10]
  • 46% of respondents in a Usabilla survey said they would choose a live person over a chatbot even if engaging with a chatbot saved them 10 minutes. [10]
  • 60% of consumers aged 35 44 believe companies are too quick to replace human representatives with chatbots. [10]
  • 40% of consumers have no preference when it comes to engaging with a chatbot or a human for help, as long as they receive the support they need. [10]
  • By 2024, 70% of white collar workers will engage with chatbots daily. [10]
  • By 2024, 75 90% of queries are expected to be handled by chatbots. [10]
  • Gartner predicts that by 2021, over 50% of enterprise companies will spend more money each year on chatbots than mobile apps. [10]
  • In 2024, the banking industry could see the success rate of bot interactions reach over 90%. [10]
  • Nearly 40% of internet users worldwide perfer interacting with chatbots than virtual agents, and with major industries including retail and healthcare turning to digital technology, chatbots will likely increase in popularity moving forward. [9]
  • 74% of users prefer chatbots while looking for answers to simple questions. [11]
  • 65% of consumers feel comfortable handling an issue without a human agent. [11]
  • 69% of consumers prefer to use chatbots because they deliver quick answers to simple questions. [11]
  • 40% of buyers don’t care if they are served by a bot or a human agent, as long as they get the support they need. [11]
  • 48% of users prefer to interact with a chatbot that solves issues over a chatbot that has a personality. [11]
  • 82% of consumers claim that instant responses to their questions are very important when contacting brands. [11]
  • 64% of consumers claim that 24/7 service is the most useful chatbot functionality. [11]
  • 23% of consumers still prefer to have a faceto face interaction when the complexity of the issue increases, such as with payment disputes or complaints. [11]
  • 60% of millennials say they have used chatbots. [11]
  • 70% of them say they had a positive experience. [11]
  • Virtual customer assistants help organizations reduce by 70% call, chat and email inquiries. [11]
  • 57% of executives said that chatbots bring significant ROI with minimal effort. [11]
  • 90% of businesses report recording large improvements in the speed of complaint resolution. [11]
  • 23% of customer service organizations are using AI chatbots. [11]
  • 58% of websites that use chatbots are for B2B companies. [11]
  • 80% of customers who have used chatbots report the experience as positive. [11]
  • 55% of consumers are willing to interact with a business via messaging apps to solve a problem. [11]
  • Conversations between brands and customers via Messenger have a 30% better ROI than retargeting ads. [11]
  • 74% of Millennials say that their perception of a brand improves if the company responds to their social media inquiries. [11]
  • It’s estimated that there are over 2 billion digital buyers worldwide. [11]
  • In 2019 there was a 25% rise in the number of chats compared to 2018. [11]
  • Compared to 2018, there was a 7% increase in the number of tickets in 2019. [11]
  • Chatbots could help to reduce that cost by 30%. [11]
  • 64% of customer support agents who utilize AI chatbots are able to spend most of their time solving difficult cases. [11]
  • 67% of consumers have used social media, live chat or texting to contact customer service. [11]
  • 56% of customers prefer to message rather than call customer service. [11]
  • Chatbots can take care of 30% of live chat communication. [11]
  • 16% of Americans have used voice assistants like Alexa or Google Home for shopping. [11]
  • 20% of searches in the Google App are now done by voice. [11]
  • 71% of consumers are satisfied with the voice assistants in their mobile devices. [11]
  • 43% users between the ages of 16 and 64 are using voice search and voice commands on various devices. [11]
  • The most popular voice searches on smart speakers are asking for music (70%), the weather forecast (64%), fun questions (53%), online search (47%), news (46%), and asking directions (34%). [11]
  • 28% of consumers call a local business after making a voice search. [11]
  • Google Home is reported to answer 81% of the queries correctly. [11]
  • Amazon Echo does slightly worse, as it manages to correctly answer to 64% of queries. [11]
  • Up to 73% of healthcare admin tasks could be automated by artificial intelligence. [11]
  • Over 50% of enterprise companies are predicted to spend more money on chatbot development than on mobile apps creations by 2021. [11]
  • 70% of consumers will replace their visits to brick and mortar shops or banks with their voice assistants over the next three years. [11]
  • 80% of businesses are projected to integrate some form of chatbot system by 2024. [12]
  • Chatbots can help businesses save as much as 30% of customer support costs. [12]
  • More than 50% of customers anticipate that businesses are open 24/7. [12]
  • 69% of consumers prefer chatbots because of their ability to provide quick replies to simple questions.. [12]
  • 95% of consumers believe that ‘customer service’ will benefit the most from chatbots. [12]
  • 56% of consumers prefer to message a business for help rather than call customer support. [12]
  • 67% of customers globally reported using a chatbot for customer support in the past year. [12]
  • 37% of consumers expect to receive quick responses during emergencies. [12]
  • 33% of consumers would like to use chatbots to make reservations, place online orders, and other functions. [12]
  • 47% of organizations are expected to implement chatbots for customer support services, and 40% are expected to adopt virtual assistants. [12]
  • 67% of millennials in the US reported that they would likely purchase products and services from brands with chatbots. [12]
  • According to Google Trends, interest in chatbots has increased almost 5 times over the period of 10 years. [8]
  • Prevalence of chatbots ~50% of large companies are considering more investment in chatbots. [8]
  • In most surveys, at least 30% of consumers are enthusiastic about chatbots. [8]
  • This is likely to be driven by desire for 24/7 service and the user experience can be improved by providing an option to transfer to a live agent. [8]
  • 54% of customers report companies need to transform how they engage with them. [8]
  • Positive feedbacks from customers 61% of respondents said that they accept chatbots to answer their questions as long as the answers are correct and 2% even prefer chatbots to live agents. [8]
  • 27% of consumers weren’t sure if the last customer support interaction they had was with a real person or a chatbot . [8]
  • When how they would rate their experiences with intelligent assistant or chatbot technology was asked to customers by Aspect , the results were Friendliness (65%). [8]
  • Uncertain exposure to a new privacy, security, legal, regulatory frontier (45%) Shortage of skilled developers (44%). [8]
  • ( NMSC Chatbots will be able to reach 90% success rate in customer interactions by 2024. [8]
  • ( The Financial Brand 43% of digital banking users in the US prefer to use a live chat or chatbot to address issues. [8]
  • 58% of candidates were comfortable interacting with AI and recruitment chatbots in the early stages of the application process. [8]
  • 66% – were comfortable with AI and chatbots taking care of interview scheduling and preparation. [8]
  • AIMultiple informs ~1M businesses including 55% of Fortune 500 every month. [8]
  • Interested in learning how to transform your customer service with AI?Check out this eBook where we explain how AI can resolve over 50% of your service requests. [3]
  • That means 18% of the entire population use chatbots according to the first statistic on this list. [3]
  • 64% of agents with AI are able to spend most of their time solving complex problems. [3]
  • 54% of customers say companies need to transform how they engage with them Only 38% of consumers actually want to talk with a human when engaging a brand. [3]
  • 77% of customers say chatbots will transform their expectations of companies in the next five years 70% of millennials report positive chatbot experiences. [3]
  • 50% of customers expect a business to be available 24/7. [3]
  • 33% of consumers would use a chatbot to make a reservation at a hotel or restaurant. [3]
  • 87 % of users would interact with atravel chatbotif. [3]
  • In 2020, organizations report a reduction of up to 70% in call, chat and/or email inquiries after implementing a chatbot or virtual customer assistant. [3]
  • Brand)Over 70% of chatbots accessed will be retail based by 2024. [3]
  • By 2024, 30% of customer service organizations will deliver proactive customer services by using AI enabled process orchestration and continuous intelligence. [3]
  • By 2021, more than 50% of enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development. [3]
  • 75 90% of percentage of queries is projected to be handled by bots by 2024. [3]
  • According to estimates, more than 67% of consumers worldwide used a chatbot for customer support in the past year and around 85% of all customer interactions will be handled without a human agent by 2020. [13]
  • 40% of consumers do not care whether a chatbot or a real human helps them, as long as they are getting the help they need. [13]
  • Chatbots can save up to 30% in customer support cost and can help businesses save on customer service costs by speeding up response times and answering up to 80% of routine questions. [13]
  • > 34% of executives say the time they freed up using chatbots allows them to focus on deep thinking and creating 40% of consumers don’t care whether a chatbot or a person answers their customer service questions. [13]
  • How consumers are using Chatbots%age Getting a quick answer in emergency37%. [13]
  • Paying a bill29% Buying a basic item27% Getting ideas for purchases22%. [13]
  • Others14% Acceptance of artificial intelligence chatbots by customer. [13]
  • This is expected to grow to a whopping $102.29 billion by 2026, at a CAGR of 34.75% over the period of 2021. [1]
  • It is estimated that cost savings from using chatbots in banking will reach $7.3 billion globally by 2024, up from the 2019 estimate of $209 million. [1]
  • Countries with the most number of chatbot users are the U.S. (36%), India (11%), and Germany (4%). [1]
  • 24% of enterprises, 15% of mid sized companies, and 16% of small businesses now use chatbots. [1]
  • 41% of people starting online chat conversations with businesses are C. [1]
  • Nearly 40% of all internet users in the U.S. and a third of the total population use voice search. [1]
  • Using chatbots can help businesses save up to 30% from the $1.3 trillion they spend to service customer requests. [1]
  • 64% of internet users say the best chatbot feature is 24. [1]
  • 55% of users say they enjoy getting quick responses to simple questions from a chatbot. [1]
  • 34% of users declared they would prefer to answer questions from a chatbot concerning e. [1]
  • Chatbots can help businesses save on customer service costs by answering up to 80% of routine questions. [1]
  • The top 3 work related AI chatbots are Microsoft Cortana (49%), Apple Siri (47%), and Google Assistant (23%). [1]
  • 66% of Millennials versus 58% of Baby Boomers consider 24 hour service as the top benefit of using chatbots. [1]
  • 34% of users say they would use a chatbot to find a human customer service agent. [1]
  • 40% of millennials say that they chat with chatbots daily. [1]
  • 43% of people prefer to deal with a human assistant versus a chatbot. [1]
  • Geographic Aspects 15% of American adults have used a chatbot. [1]
  • 43% of digital banking users in the US prefer to use a live chat or chatbot to address issues. [1]
  • 67% of US millennial internet users would purchase a product/service from brands using a chatbot. [1]
  • 47% of American adult internet users think that chatbots give many unhelpful answers. [1]
  • There was a 59% increase in the use of Watson Assistant between February and May of 2020. [1]
  • 35% of people say they would use a chatbot for a complaint, a problem, or to get explanations. [1]
  • In emergencies, 37% of users say they would use a chatbot to get quick responses. [1]
  • 57% of executives cite that conversational chatbots enable their websites to provide personalized attention to customers. [1]
  • Top AI chatbots business uses are for voice to text dictation (46%) and support team collaboration on tasks (26%). [1]
  • 77% of chatbots assist after sales and customer service operations. [1]
  • However, 59% of businesses said that chatbots had misunderstood the nuances of human dialogue. [1]
  • Consumer Expectations Over 50% of customers expect a business to be open 24/7. [1]
  • As a result, 35% of consumers want to see more companies using chatbots. [1]
  • 34% of online buyers said they would prefer to answer questions from AI via chatbots or virtual assistants. [1]
  • Industry Specific Statistics Informational chatbots are most popular in healthcare (64%), telecommunications (59%), and banking (50%). [1]
  • The food (56%), banking (44%), and retail (35%). [1]
  • Playing music (82%) and shopping (54%). [1]
  • By 2024, banks can automate up to 90% of their client interactions via chatbots. [1]
  • 58% of firms that use chatbots are B2B tech. [1]
  • 42% of companies using chatbots are B2C. Source. [1]
  • Using chatbots can enable businesses to save up to 30% in customer support costs. [1]
  • 53% of companies use AI chatbots in their IT department. [1]
  • Meanwhile, 23% use them for administrative tasks. [1]
  • 60% of executives say that chatbots improve their agents’ ability to handle client queries by networking with other bots. [1]
  • 61% of executives say that conversational bots enhance employee productivity via automatic follow up of scheduled tasks. [1]
  • Chatbots or similar technologies will automate 29% of US customer care activities. [1]
  • Increasing Preference for Chatbots 83% of consumers say they will make messaging their primary means of contacting customer support if it means getting an immediate response. [1]
  • 53% of customers are more likely to shop with businesses that they can message. [1]
  • 21% of consumers believe chatbots are the easiest way to contact a company. [1]
  • 75% of users expect to receive an instant response from chatbots. [1]
  • 77% of customers say chatbots will change their expectations from brands in the next five years. [1]
  • 41% of people that start online chats with companies are executives. [1]
  • Top chatbot uses are for getting a quick answer in an emergency (37%) and resolving a complaint (35%). [1]
  • 69% of consumers said they’d prefer chatbots for receiving instantaneous responses. [1]
  • If asked to choose between getting answers from a chatbot or filling out a website form, only 14% of customers would choose the website form. [1]
  • 71% of consumers would gladly use a bot if it could improving their customer experience. [1]
  • 41% of consumers believe bots can provide better and more efficient customer service and experience. [1]
  • 48% of consumers feel comfortable with interactions managed by bots. [1]
  • 34% of consumers say they’ll be using chatbots to connect with a person. [1]
  • 38% of online users have communicated with businesses through online chat. [1]
  • We’ve gathered these key issues from various chatbot reports for your perusal The latest data shows that 51% of companies don’t use chatbots. [1]
  • Only 9% of e commerce companies worldwide have already implemented AI chatbots. [1]
  • In a more recent survey, only 9% of customers said they’d prefer a chatbot over a human for their customer service needs. [1]
  • 30% of buyers worry that a chatbot would make a mistake like receiving the wrong item. [1]
  • 46% of people think that chatbots are used deliberately to keep them away from human agents. [1]
  • 27% of consumers can’t differentiate transacting with a human or a chatbot. [1]
  • Challenges of using chatbots according to US internet users, May 2018 (% of respondents). [1]
  • 80% of businesses want chatbots by 2020. [1]
  • Likelihood that US millennial internet users would purchase products/Services from brands using a chatbot, Dec 2016 (% of respondents). [1]
  • How chatbots can help reduce customer service costs by 30%. [1]
  • Can chatbots help reduce customer service costs by 30%?. [1]
  • 37% of people expect to get quick answers to questions in an emergency using chatbots. [14]
  • 35% expect to get detailed answers or explanations from chatbots. [14]
  • 34% use a chatbot as a means of getting connected with a human. [14]
  • The #1 predicted use case for chatbots is “getting a quick answer in an emergency”, followed by “resolving a complaint or question”. [14]
  • 95% of consumers believe ‘customer service’ is going to be the major beneficiary of chatbots. [14]
  • Chatbots can answer up to 80% of all standard questions. [14]
  • 34% of retail customers would be comfortable speaking with an AI chatbot instead of a live customer support representative. [14]
  • 64% of businesses believe that chatbots allow them to provide a more customized support experience for their customers. [14]
  • 56% of customers prefer to message rather than call customer service. [14]
  • 30% of live chat communication can be taken care of by chatbots. [14]
  • 69% of consumers prefer chatbots for receiving instant responses, and they’re most likely to use chatbots for service. [14]
  • Businesses can save up to 30% on their customer support costs with chatbots. [14]
  • 47% of organizations will use chatbots for customer care and 40% will deploy virtual assistants. [4]
  • More than 50% of enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development. [4]
  • 75 90% of queries is projected to be handled by bots by 2024. [4]
  • Chatbots can save up to 50% in customer support costs. [4]
  • According to Chatbots Magazine, “Businesses can reduce customer service costs by up to 30% by deploying a conversational chatbot”. [4]
  • According to Forbes, “More than 50% of all searches will be voice. [4]
  • support.47%of users are open to purchasing items through a bot. [4]
  • Chatbots Magazine found out 67% of US millennials said they are likely to purchase products and services from brands using a chatbot. [4]
  • According to a report published by Salesforce around 23% of customer organizations were currently using AI chatbots. [15]
  • However, the report also found that a further 31% of customer service organizations planned to start using them within the next 18 months. [15]
  • According to statistics published by Userlike, the majority of internet consumers had interacted with chatbots at least once that year – 80% to be exact. [15]
  • According to figures published by Statista, revenue generated from the chatbot industry amounted to around $83 million in 2021. [15]
  • According to a report published by Com100, chatbots are capable of handling full conversations with customers and do so almost 70% of the time. [15]
  • According to statistics, there are approximately 300,000 chatbots operating on Facebook. [15]
  • The study showed that 50% of respondents in France viewed chatbots in a positive light. [15]
  • However, in the US and Japan, only 32% and 33% respectively viewed the technology positively. [15]
  • According to Userlike, 68% of users enjoy the convenience that comes with using chatbots, in particular how quickly they receive a response. [15]
  • According to an article by Matthew Barby claimed that on average, response rates for chatbot messages can be as high as 35. [15]
  • In fact, the same article found that companies with engaged audiences that used chatbots could even have response rates as high as 90%. [15]
  • According to a statistic published by Statista, 1/3 of consumers found that chatbots were ‘very effective’ in resolving their queries. [15]
  • 54% reported that the chatbots were ‘somewhat effective’ and only 13% reported that they were ‘not at all effective’. [15]
  • An article published by HubSpot showed that 40% of people are indifferent and couldn’t care less if they were talking to a human. [15]
  • A study showed that 34% of e commerce customers accept chatbots as a valid and useful tool. [15]
  • For example, chatbots used in banking only have a 20% acceptance rate, and the insurance industry is even lower at only 13%. [15]
  • Around 90% of consumers’ experiences with chatbots are either neutral or positive. [15]
  • That means only 10% of consumers have reported that their experience has been less than satisfactory. [15]
  • According to comm100, interactions with chatbots actually have a higher satisfaction rate than live chats with humans. [15]
  • On average, the satisfaction rate for chatbots is around 87.58% which is whole 2% higher than the rate for live chat conversations. [15]
  • According to Drift, people agree that the number 1 benefit of using chatbots is being able to get a response from brands 24/7. [15]
  • According to IBM using chatbots can help businesses reduce their customer service costs by as much as 30%. [15]
  • According to an article published by HubSpot, almost 50% of people are interested in buying products using a chatbot. [15]
  • 82% of consumers say that getting instant responses from brands is important to them. [15]
  • Around 50% of people believe that companies use chatbots to deflect service responsibilities and prevent them from being able to contact real live agents. [15]
  • According to a study by Userlike, 60% of people would still prefer to talk to a live agent than use a chatbot even if it meant they had to wait in a queue. [15]
  • 60% of users share this belief, and this can lead to customers using both chatbots and live chat to double check that the chatbot provided the right information. [15]
  • According to CNBC, we can expect that between 75% and 90% of all queries in this industry will be handled by chatbots by 2024. [15]
  • According to drift, 1/3 of customers would like to make reservations for restaurants and hotels using chatbots. [15]
  • According to Juniper Research, we can expect to see chatbots generating over $100 billion in ecommerce transactions by 2024. [15]
  • According to an article published by Insider Intelligence, around 70% of healthcare admin tasks could be performed solely by chatbots and AI. [15]
  • In fact, research from Survey Monkey and Drift show that only 38% of consumers actually want to talk with a human when engaging a brand. [16]
  • 53% of service organizations expect to use chatbots within 18 months — a 136% growth rate that foreshadows a big role for the technology in the near future. [16]
  • 64% of agents with AI chatbots are able to spend most of their time solving complex problems, versus 50% of agents without AI chatbots. [16]
  • Greeting customers when they call 58% of customers say emerging technologies such as chatbots and voice assistance have changed their expectations of companies. [16]
  • 54% of customers say companies need to transform how they engage with them. [16]
  • 77% of customers say chatbots will transform their expectations of companies in the next five years. [16]
  • Given the choice between filling out a website form or getting answers from a chatbot, only 14% of customers would choose the form, according to this survey. [16]
  • The “State of Service” research found that 80% of service decision makers believe AI is most effective when deployed with — rather than in place of — humans. [16]
  • Although messaging apps are somewhat new, over 45 percent of consumers say they would choose them over email to get in touch with a business. [17]
  • Yet messaging apps hold just shy of 50 percent of the votes again. [17]
  • Chatbots are predominantly seen in internet and technology companies Companies with less than 250 employees deploy chatbots most frequently, with companies with 1 10 employees making up roughly 40% of all companies with a chatbot. [5]
  • Less than 1% of B2B sites use a chatbot. [5]
  • Our analysis found that 58% of companies with chatbots were categorized as B2B whereas only 42% were B2C sites. [5]
  • Of the sites analyzed, we found that companies with between 1 and 50 total employees made up the bulk of those using chatbots a combined 71% of companies that had available company size data. [5]
  • According to our analysis, only 1 in every 200or 0.5%. [5]
  • Our study confirmed that about 88% of customers had at least one conversation with a chatbot within the past year. [6]
  • Being put on hold or waiting for a reply was selected as extremely frustrating by 53% of our respondents. [6]
  • A whopping 88% of web users chatted with chatbots in the previous year. [6]
  • With its current compound annual growth rate of about 22%, we can expect this number to reach 3 billion dollars by the end of this decade. [6]
  • Right now, chatbots are used by about 19% of businesses. [6]
  • According to projections from Juniper Research, the total cost savings from deploying chatbots will reach $11 billion by 2024. [6]
  • The average ROI for chatbots would be 1,275%. [6]
  • It is true that chatbots can increase sales conversions in some industries by 70%, but it is difficult to establish universal chatbot benchmarks. [6]
  • For example, if we implement chatbots that ask for a CSAT score, we can expect 6% of users to reply to their message or give a score. [6]
  • *The percentage of page visitors who interacted with a chatbot. [6]
  • While the youngest segment of consumers appreciates the convenience of instant messaging powered by AI, only 44% of Gen Z respondents believe that chatbots will make traditional customer support call centers obsolete. [6]
  • Only 17% of customers believe that companies over use chatbots and make it too difficult to reach human agents. [6]
  • Respondents from the consumer segment were 50.3% males and 49.6% females. [6]
  • Over 95% of respondents were from the US. [6]
  • 86% Of Consumers Prefer Humans To Chatbots. [18]
  • Over 34% of IT professionals believe AI is already “critical to business” capability in their organization, or that it will be at some time during 2019;. [18]
  • AI expected business impact 41% of IT. [18]
  • Star chatbot, which has answered more than 16 million questions since its debut in 2004 on the Army’s website, has an accuracy rate that exceeds 95% [ The Wall Street Journal. [18]
  • At the time of the survey, 34 percent of respondents stated they would be comfortable receiving customer service from artificial intelligence in an online retail situation. [19]
  • Available to download in PNG, PDF, XLS format 33% off until Jun 30th. [19]
  • 80% of businesses are projected to integrate some form of chatbot system by 2021. [7]
  • Chatbots can help businesses save as much as 30% of customer support costs. [7]
  • More than 50% of customers anticipate that businesses are open 24/7. [7]
  • According to Drift, 64% of people online say the 24/7 availability of chatbots is their best feature. [7]
  • 69% of consumers prefer chatbots because of their ability to provide quick replies to simple questions. [7]
  • Chatbots can answer up to 80% of standard questions, according to IBM. [7]
  • 95% of consumers believe that ‘customer service’ will benefit the most from chatbots. [7]
  • 56% of consumers prefer to message a business for help rather than call customer support. [7]
  • 67% of customers globally reported using a chatbot for customer support in the past year. [7]
  • 37% of consumers expect to receive quick responses during emergencies. [7]
  • 33% of consumers would like to use chatbots to make reservations, place online orders, and other functions. [7]
  • 67% of millennials in the US reported that they would likely purchase products and services from brands with chatbots. [7]
  • It was predicted that by 2020, 80% of enterprises will use chatbots. [7]
  • Countries with the most number of chatbot users are the US (36%), India (11%), and Germany (4%). [7]
  • 24% of enterprises, 15% of mid sized companies, and 16% of small businesses now use chatbots. [7]
  • 41% of people starting online chat conversations with businesses are C. [7]
  • It was predicted that from 20% in 2017, 50% of online searches will use voice assistants by 2020. [7]
  • Using chatbots can help businesses save up to 30% from the $1.3 trillion they spend to service customer requests. [7]
  • 64% of internet users say the best chatbot feature is 24. [7]
  • 55% of users say they enjoy getting quick responses to simple questions from a chatbot. [7]
  • 34% of users declared they would prefer to answer questions from a chatbot concerning ecommerce. [7]
  • Chatbots can help businesses save on customer service costs by answering up to 80% of routine questions. [7]
  • The top 3 work related AI chatbots are Microsoft Cortana (49%), Apple Siri (47%), and Google Assistant (23%). [7]
  • 66% of Millennials versus 58% of Baby Boomers consider 24 hour service as the top benefit of using chatbots. [7]
  • 34% of users say they would use a chatbot to find a human customer service agent. [7]
  • 40% of millennials say that they chat with chatbots daily. [7]
  • 43% of people prefer to deal with a human assistant versus a chatbot. [7]
  • 15% of American adults have used a chatbot. [7]
  • 43% of digital banking users in the US prefer to use a live chat or chatbot to address issues. [7]
  • 67% of US millennial internet users would purchase a product/service from brands using a chatbot. [7]
  • 47% of American adult internet users think that chatbots give many unhelpful answers. [7]
  • 35% of people say they would use a chatbot for a complaint, a problem, or to get explanations. [7]
  • In emergencies, 37% of users say they would use a chatbot to get quick responses. [7]
  • 57% of executives cite that conversational chatbots enable their websites to provide personalized attention to customers. [7]
  • By 2024, 70% of business workers will interact with chatbots daily. [7]
  • Chatbots are expected to handle 75% to 90% of healthcare and banking customer service inquiries by 2024. [7]

I know you want to use Chatbots Software, thus we made this list of best Chatbots Software. We also wrote about how to learn Chatbots Software and how to install Chatbots Software. Recently we wrote how to uninstall Chatbots Software for newbie users. Don’t forgot to check latest Chatbots statistics of 2024.

Reference


  1. smallbizgenius – https://www.smallbizgenius.net/by-the-numbers/chatbot-statistics/.
  2. financesonline – https://financesonline.com/chatbot-statistics/.
  3. startupbonsai – https://startupbonsai.com/chatbot-statistics/.
  4. netomi – https://www.netomi.com/chatbot-statistics.
  5. revechat – https://www.revechat.com/blog/chatbots-trends-stats/.
  6. goboomtown – https://www.goboomtown.com/blog/chatbot-statistics-study.
  7. tidio – https://www.tidio.com/blog/chatbot-statistics/.
  8. slicktext – https://www.slicktext.com/blog/2020/04/chatbot-statistics/.
  9. aimultiple – https://research.aimultiple.com/chatbot-stats/.
  10. insiderintelligence – https://www.insiderintelligence.com/insights/chatbot-market-stats-trends/.
  11. backlinko – https://backlinko.com/chatbot-stats.
  12. chatbot – https://www.chatbot.com/blog/chatbot-statistics/.
  13. linchpinseo – https://linchpinseo.com/chatbot-statistics-trends/.
  14. invespcro – https://www.invespcro.com/blog/chatbots-customer-service/.
  15. outgrow – https://outgrow.co/blog/vital-chatbot-statistics.
  16. bloggingwizard – https://bloggingwizard.com/chatbot-statistics/.
  17. salesforce – https://www.salesforce.com/blog/chatbot-statistics/.
  18. venturebeat – https://venturebeat.com/2016/08/26/3-stats-that-show-chatbots-are-here-to-stay/.
  19. forbes – https://www.forbes.com/sites/gilpress/2019/10/02/ai-stats-news-86-of-consumers-prefer-to-interact-with-a-human-agent-rather-than-a-chatbot/.
  20. statista – https://www.statista.com/statistics/717098/worldwide-customer-chatbot-acceptance-by-industry/.

How Useful is Chatbots

One of the primary appeals of chatbots is their ability to deliver real-time assistance to users. With minimal wait times and immediate responses, customers can quickly obtain the information they need without having to navigate through cumbersome interfaces or wait in lengthy phone queues. This instant accessibility not only enhances user satisfaction but also enables businesses to provide efficient and timely support, ultimately leading to increased customer loyalty.

Additionally, chatbots have the potential to streamline operations and reduce costs for businesses. By automating repetitive tasks and providing round-the-clock assistance, chatbots can free up employees to focus on more complex and strategic activities. This not only improves efficiency within the organization but also enables businesses to scale their operations seamlessly, catering to a growing customer base without overwhelming their resources.

Moreover, chatbots can gather valuable data and insights from user interactions, enabling businesses to better understand customer preferences and behavior patterns. This data-driven approach allows businesses to tailor their products and services to meet the evolving needs of their customers, ultimately driving higher levels of engagement and retention.

Despite the many benefits that chatbots offer, there are still limitations to consider. While chatbots excel at handling routine inquiries and tasks, they may struggle with more nuanced and complex conversations that require human intuition and empathy. Some users may also find interacting with a chatbot impersonal or frustrating, especially if the responses are perceived as overly robotic or canned.

Furthermore, the effectiveness of chatbots is largely dependent on the quality of their design and programming. Poorly designed chatbots with limited capabilities or inaccurate responses can frustrate users and damage the reputation of a business. It is crucial for businesses to invest in developing high-quality chatbots that are user-friendly, accurate, and capable of providing valuable assistance to users.

In conclusion, the usefulness of chatbots lies in their ability to provide instant assistance, streamline operations, and gather valuable insights for businesses. While they may not be a perfect replacement for human interactions in every scenario, chatbots have proven to be a valuable tool for enhancing customer experiences and optimizing business processes. With continued advancements in artificial intelligence and machine learning, the potential for chatbots to revolutionize the way businesses engage with their customers is endless. As businesses continue to adopt chatbots as part of their digital strategy, it is crucial to recognize their strengths and limitations and leverage them effectively to drive success in today’s rapidly evolving digital landscape.

In Conclusion

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We tried our best to provide all the Chatbots statistics on this page. Please comment below and share your opinion if we missed any Chatbots statistics.

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