Client Onboarding Statistics 2024 – Everything You Need to Know

• 47% of companies are unsure how to assess the success or failure of their current employee onboarding initiatives. ^[0]
• Companies experience a 50% failure rate in retaining hires if the onboarding is bad. ^[0]

Client Onboarding Latest Statistics

• 55% of people say they’ve returned a product because they didn’t understand how to use it. ^[3]
• Companies that invest in customer experience initiatives typically see employee engagement increase by 20%. ^[3]
• 63% of customers consider the company’s onboarding program when making a purchasing decision. ^[3]
• Highly engaged customers buy 90% more frequently, spend 60% more per transaction, and have three times the annual value compared to other customers. ^[3]
• 70% of customers say understanding how they use products and services is very important to winning their business. ^[3]
• 66% of adults believe valuing their time is the most important thing a company can do to provide a good online customer experience. ^[3]
• 74% of people will revisit your website if it’s user. ^[3]
• 50% of customers will stop visiting it if it’s not. ^[3]
• 68% of customers will pay more to work with a company with a good customer service reputation. ^[3]
• Over 90% of customers think that companies “could do better” when it comes to onboarding new customers. ^[3]
• 59% of customers value personalization over speed when it comes to customer service. ^[3]
• 84% of customer centric companies focus on the mobile customer experience. ^[3]
• 97% of people believe video is an effective tool to welcome and educate new customers. ^[3]
• 62% of customers want to communicate with companies via email for customer service. ^[3]
• 48% want to use the phone, 42% live chat, and 36% “Contact Us” forms.”. ^[3]
• 74% of people are likely to switch brands if they find the purchasing process too difficult. ^[3]
• More than 60% of US consumers say digital tools like websites, mobile apps, and live chat are their go to channels for simple inquiries. ^[3]
• 80% of people have deleted an app because they didn’t know how to use it. ^[3]
• By the end of 2020, 81% of retailers will deploy omni channel ecommerce platforms that support commerce across stores, mobile users, and the web. ^[3]
• Over 90% of customers feel that the companies they buy from ‘could do better’ when it comes to onboarding new users/customers. ^[4]
• 86% of people say they’d be more likely to stay loyal to a business that invests in onboarding content that welcomes and educates them after they’ve bought. ^[4]
• More than half (55%). ^[4]
• Nearly two thirds (63%). ^[4]
• 91% of people have watched a video to understand how to use a physical product better. ^[4]
• 74% of people have watched a video to understand how to use a new app or website better. ^[4]
• 97% of people think that video is an effective tool to welcome and educate new customers. ^[4]
• When asked how they feel companies could improve re. onboarding, 69% of people say that they feel more video should be used. ^[4]
• 65% of customers say video is their favourite way to get to know how to use a product or service. ^[4]
• Data imports happen frequently 54% of survey respondents import data every single day. ^[2]
• 22% of respondents import data multiple times per day. ^[2]
• 23% of respondents report that it takes weeks or months to import data. ^[2]
• Data formatting and data validation are the most commonly experienced issues with data onboarding, with 76% and 69% of respondents having experienced them, respectively. ^[2]
• ( MyCustomer When you increase customer retention by just 5%, you can boost profits anywhere from 25. ^[2]
• ( SmallBizGenius 82% of companies report that retention is cheaper than acquisition. ^[2]
• 1 86 percent of consumers will pay more for a better customer experience. ^[5]
• 674% of companies have a dedicated customer onboarding team More than two thirds of companies that Precursive interviewed report that they have a dedicated customer onboarding team. ^[5]
• 8 82% of enterprise organizations rate their onboarding approach as a key driver of value. ^[5]
• Although the number is not past half of the respondents to Precursive’s interview, 50% is still huge numbers compared to the state of onboarding a few years ago. ^[5]
• 11 80% of users say they’ve deleted an app because they didn’t know how to use it One of my favorite statistics ever about user experience has got to be this one, just because it is so relatable. ^[5]
• 1 GREAT EMPLOYEE ONBOARDING CAN IMPROVE EMPLOYEE RETENTION BY 82%. ^[6]
• Research by Brandon Hall Group found that organizations with a strong onboarding process improve new hire retention by 82 percent and productivity by over 70 percent. ^[6]
• 2 88% of organizations ‍don’t onboard. ^[6]
• well Gallup found that only 12% of employees strongly agree their organization does a great job of onboarding new employees. ^[6]
• That means 88% don’t believe their organizations do a great job of onboarding, and that leaves a lot of room for improvement!. ^[6]
• 3 58% of organizations say their onboarding program is focused on processes and paperwork. ^[6]
• It’s no surprise that only 12 percent of employees think their organization does a great job onboarding, when HCI found that more than half of organizations focus their employee onboarding on processes and paperwork. ^[6]
• 4 1 in 5 new hires are unlikely to recommend an employer. ^[6]
• That’s why it’s a shame that 20 percent of new hires are unlikely to recommend an employer to a friend or family member. ^[6]
• However, a new team member’s willingness to refer increases 93 percent when they get multiple options to communicate goals, meet team members, and get questions answered prior to their start date. ^[6]
• When they complete employee pre boarding online prior to their start date, their willingness to refer increases 83 percent. ^[6]
• And when they get a call from the hiring manager prior to their first day, their willingness to refer also increases 83 percent. ^[6]
• 6 New team member productivity hovers around 25% during the first 30 days A week long onboarding program is a common practice at many organizations, but a week is hardly enough time for a new hire to become acclimated to their company, culture, and role. ^[6]
• In fact, only 29 percent of new hires say they feel fully prepared and supported to excel in their role after their onboarding experience. ^[6]
• Data suggests that new hires have a 25 percent productivity rate in their first month on the job after completing new employee training. ^[6]
• That number then increases to 50 percent in their second month of work and 75 percent in their third month on the job. ^[6]
• Employees who strongly agree they have a clear plan for their professional development are 3.5 times more likely to strongly agree that their onboarding process was exceptional. ^[6]
• Soliciting new hire feedback improves your relationship by 91%. ^[6]
• 26 percent of new employees recall being asked for feedback on their candidate journey and the hiring process before their start date. ^[6]
• But when employers ask for feedback, new hires are 91 percent more willing to increase their relationship out of the gate. ^[6]
• New team members who were asked to provide feedback prior to their start date also had a 79 percent increase in willingness to refer others. ^[6]
• 9 70% of team members who had exceptional onboarding experiences say they have “the best possible job” Employees who say they had exceptional onboarding experiences are 2.6 times more likely to be extremely satisfied with their workplace. ^[6]
• In fact, 70 percent of those with exceptional onboarding experiences say they have “the best possible job.”. ^[6]
• Investing more in communication and engagement during the pre boarding process can improve the onboarding experience by 83 percent. ^[6]
• And a quick call from the hiring manager can increase a candidate’s great experience and willingness to increase their relationship with the employer by 68 percent. ^[6]
• When the manager takes an active role in onboarding, team members are 3.4 times as likely to feel like their onboarding process was successful. ^[6]
• 10 83% of employers use an employee onboarding solution to help manage and execute their processes consists of 54 activities. ^[6]
• That’s perhaps why onboarding systems continue to be a top 10 technology investment, with 83 percent of employers saying they have one currently in place. ^[6]
• 1 63% of customers consider the onboarding period when deciding to subscribe to a service or purchase a product. ^[7]
• 2 87% of customers agree that companies should be putting more effort into delivering a consistent experience. ^[7]
• 3 77% of B2B clients say that technology has dramatically transformed their company’s expectations of how companies should interact with them. ^[7]
• 4 Highly engaged customers tend to buy 90% more often, spend 60% more per transaction, and have three times the annual value for companies compared to other customers. ^[7]
• 5 If a purchasing process is too hard to complete, 74% of people say they would be more likely to take their business elsewhere. ^[7]
• 6 68% of people are willing to watch a video as long as it’s one minute or less in length. ^[7]
• 7 80% of users reported that they had uninstalled an app because they didn’t know how to use it. ^[7]
• 886% of customers say that they would be more likely to stay loyal to a business if they knew that they would have access to educational and welcoming onboarding content post. ^[7]
• 9 97% of companies say a good user onboarding is necessary for effective product growth. ^[7]
• 11 58% of customers say that it is absolutely crucial that they receive a personalized experience when interacting with a brand/company. ^[7]
• 62% of B2B and 42% of B2C customers came back to make more purchases after having a positive customer service experience. ^[7]
• 84% of companies working to improve customer experience saw an increase in revenue. ^[7]
• 14 83% of organizations that believe it’s important to make customers happy also report an increase in revenue. ^[7]
• 15Companies that use customer journey maps and other similar tools report a decrease in the cost of service by around 15. ^[7]
• 89% of consumers that had a bad customer experience with a brand consequently turn to a competitor. ^[7]
• 66% of B2B and 52% of B2C customers made no more purchases after experiencing a bad customer service interaction. ^[7]
• 87% of companies would agree that traditional customer experiences are no longer satisfactory for their customer base. ^[7]
• Increasing customer retention rates by 5% increases profits by up to 25% to 95%. ^[7]
• 23 80% of consumers would agree that when a company responds immediately when they reach out for help, it influences their loyalty. ^[7]
• 24 34% of companies are including “customer journey mapping” into their customer service. ^[7]
• Over 90% of customers feel that the companies they buy from could do better when asked about their approach to onboarding new users/customers. ^[7]
• 2764% of consumers expect companies to be in touch with them in real time, while this number is 80% for B2B clients. ^[7]
• 28 69% of customers feel that more video content in a user/customer onboarding process would be an improvement in terms of onboarding strategies. ^[7]
• 29 75% of consumers expect companies to provide a consistent experience wherever it is they interact with the product/service and at every point of customer onboarding. ^[7]
• In fact, 86% say educational and welcoming onboarding contact influence customer loyalty. ^[7]
• 58% of customers say that it is absolutely crucial that they receive a personalized experience when interacting with a company, and this is true for the onboarding phase as well. ^[7]
• According to Andrew Chen, general partner at Andreessen Horowitz, “the average app loses 77% of its DAUs within the first 3 days after the install. ^[8]
• Within 30 days, it’s lost 90% of DAUs. ^[8]
• Within 90 days, it’s over 95%. ^[8]
• In a best case scenario, I love to see what a data scientist can extract from user behavior about the patterns that are likely to lead high retention at 30, 60, or 90 days. ^[8]
• Over the course of just two weeks, the students who received the welcome message were 17% more likely to convert to paid accounts than those who did not. ^[8]
• According to Accenture, 81 percent of consumers want brands to understand them better and know when and when not to approach them. ^[8]
• 👋 25% of users abandon an app after just one use. ^[9]
• In 2018, 58% of site visits and 42% of all web traffic came from mobile devices. ^[9]
• 📈 Retention rates increased by up to 50% with effective app onboarding. ^[9]
• ● When AP Stats Capture is being enabled, a loading bar will indicate the estimated time it will take for the configuration to complete. ^[10]
• The AP has a CPU utilization of 90% or higher. ^[10]
• 40% of customers shared that they were still required to open their accounts in person, taking the time out of their schedule to travel to a location. ^[11]
• According to the report, 88% of those surveyed were able to have their bank accounts set up within a week, between both in location and digital banks. ^[11]
• In looking closer at just digital customers, 98% of customers engaging with digital banks had their accounts open within a week. ^[11]
• Tyson Down 6.5% Since Last Earnings Report Can It Rebound?. ^[11]
• Here This slide is 100% editable. ^[12]
• ▪ Text here This slide is 100% editable. ^[12]
• Only 37% of businesses ensure that their onboarding process is longer than a month. ^[0]
• 58% of organizations believe their onboarding programs mainly focus on processes and paperwork. ^[0]
• The buddy program is used by 47% of businesses to onboard new workers. ^[0]
• 93% of employers believe a good onboarding experience is critical in influencing a new employee’s decision whether to stay with the company. ^[0]
• According to HR experts, new employees must complete an average of 54 activities for onboarding purposes. ^[0]
• 56% of new hires prefer having a mentor or buddy to assist them. ^[0]
• More than onethird (37%). ^[0]
• 29% of employees say their company could help properly onboard them, which they believe is critical in assisting them to be better prepared to begin their new jobs. ^[0]
• 77% of employees who went through a formal onboarding process were able to meet their first performance goals. ^[0]
• 58% of businesses say their onboarding program is centered on processes and paperwork. ^[0]
• 81% of organizations believe cross boarding is just as important as new hire onboarding. ^[0]
• The first 45 days of employment account for up to 20% of worker turnover. ^[0]
• Interactive employeeswho engage in a structured onboarding program are 69% more likely to stay for three years. ^[0]
• 78% of employees indicated they would stay with their present company longer if they saw a career path during the onboarding period. ^[0]
• Retention rates for businesses that provide formal onboarding training are estimated to be 50%. ^[0]
• Poor onboarding has a negative impact on employees, with approximately 10% of employees resigning from a company due to their insufficient onboarding experience. ^[0]
• 25% of a company’s new hires would leave within a year if the onboarding experience was poor. ^[0]
• People who had a lousy onboarding experience were twice as likely to leave the firm. ^[0]
• There is a 22% staff turnover within the first 45 days of employment if the onboarding process is inefficient. ^[0]
• In 2017, 28% of recruits departed their jobs after six months. ^[0]
• 61% of employers expect new hires to stay with them for at least two years. ^[0]
• 37% of employers cite a lack of work life balance as one of the primary reasons employees leave their company. ^[0]
• 88% of organizations don’t onboard well. ^[0]
• 32% of global executives reported a bad onboarding program. ^[0]
• 49% of individuals who failed to reach their first performance milestone had no official onboarding instruction. ^[0]
• 76% of HR executives thought that their organizations’ employee onboarding practices were underutilized. ^[0]
• 36% of HR professionals blamed their inability to automate and organize onboarding programs on a lack of technology. ^[0]
• Following onboarding, 20% of new hires do not recommend a company to a friend or relative. ^[0]
• 40% of new hires also report that HR responds to job related inquiries very late. ^[0]
• Only 27% of organizations report that they effectively onboard employees. ^[0]
• Only 12% of employees strongly feel that their company does an excellent job of onboarding. ^[0]
• 50% of those who did not meet their first performance goals did not have a formal onboarding process. ^[0]
• Despite known flaws, 10% of companies have not upgraded their employee onboarding process in recent years. ^[0]
• 55% of businesses report that they do not measure the effectiveness of onboarding programs. ^[0]
• Automating onboarding tasks resulted in a 16% increase in retention rates for new hires. ^[0]
• Similarly, automating onboarding tasks resulted in an 18% improvement in initial performance. ^[0]
• For more than a week after they start, 43% are without essential job equipment. ^[0]
• One out of every five recruits is unlikely to recommend an employer. ^[0]
• Only 12% of employees believe their companies have good onboarding programs for new hires. ^[0]
• Looking ahead, 21.6% of managers said that one of their top three concerns would be onboarding new employees once the pandemic is over. ^[0]
• When forced to hire remotely due to the pandemic, 51.7% of managers say the most difficult challenge was candidate engagement. ^[0]
• Others mention new hire onboarding (49.7%) and evaluation (42.4%). ^[0]
• A strong onboarding experience ensures that 69% of workers remain with a firm for three years. ^[0]
• A regular onboarding procedure experience boosts recruit retention by 50%. ^[0]
• Businesses that use organized onboarding see a 60% increase in revenue year over year. ^[0]
• Organizations with formal onboarding training are less likely to lose more than 60% of their entire workforce within four years. ^[0]
• Within a year, 25% of businesses lose up to 60% of their total personnel. ^[0]
• However, adopting an onboarding program may boost retention by 25%. ^[0]
• Organizations with an excellent onboarding process increased new hire retention rates by 52%. ^[0]
• Manager satisfaction increases by 20% when employees have formal onboarding training. ^[0]
• A positive employee onboarding experience increases the likelihood of that person remaining by 82%. ^[0]
• Well designed onboarding plans can increase new hire performance by 11%. ^[0]
• 77% of recruits who reach their first performance milestone received formal onboarding training. ^[0]
• ( 53% of HR experts think that employee engagement improves when onboarding is done correctly. ^[0]
• 92% of recruits report feeling productive and valued within their first month following cultural and operational onboarding. ^[0]
• Employees in organizations with effective onboarding are 33% more engaged than employees in organizations with ineffective onboarding. ^[0]
• A practical onboarding experience can increase new hire quality by 70%. ^[0]
• When their employees receive formal onboarding training, managers’ satisfaction rises by 20%. ^[0]
• A successful onboarding strategy may increase recruit retention by up to 82% while reducing non. ^[0]
• 60% of companies don’t set targets or milestones for recruits. ^[0]
• Just 12% of businesses provide a fantastic onboarding experience. ^[0]
• 32% of worldwide executives’ onboarding processes were inadequate. ^[0]
• 37% of organizations ensure their onboarding processes last longer than a month. ^[0]
• The timeto productivity ratio is greater for 62% of firms with successful onboarding programs. ^[0]
• According to onboarding solutions data, a good onboarding process boosts recruit productivity by 70%. ^[0]
• Oneon one time with their direct manager is an essential part of onboarding for 72% of employees. ^[0]
• As a result, the hourlyworkforce turnoverrevealed that 50% departed within the first 120 days. ^[0]
• 87% of organizations that assign an ambassador or a buddy during the onboarding process say it is an effective way to speed up new hire proficiency. ^[0]
• An effective onboarding program may improve new employee productivity by more than 70%. ^[0]
• On average, replacing an employee costs between 16% – 20% of the person’s pay. ^[0]
• Only 3% of businesses anticipate that more than one third of their employees will resign within the next year. ^[0]
• 53% of HR professionals say an improved onboarding process increases employee engagement. ^[0]
• The primary goal of onboarding programs is to integrate new employees into the company’s culture (as much as 62%). ^[0]
• The next highest step is to complete the compliance requirements (at 57%). ^[0]
• Assigning a mentor during the onboarding process is very effective for 87% of businesses. ^[0]
• Employees who have a positive and structured onboarding experience are 18 times more likely to feel strongly committed to their employers. ^[0]
• 88% of employees believe that employers could improve their companies’ onboarding programs. ^[0]
• New hires are typically low in productivity, which causes companies to lose between 1% and 2.5% of their revenue. ^[0]
• With an effective onboarding program, performance improves by 11%. ^[0]
• Worldclass organizations are 53% more likely to offer pre. ^[0]
• 64% of recruits have no pre. ^[0]
• 65% of companies say they’ve had job candidates accept an offer but then fail to show up for their first onboarding day on the job. ^[0]
• Job seekers ghost at various phases of the recruiting process 50% have missed a scheduled job interview, and 46% have ceased responding to calls and emails from potential employers. ^[0]
• 19% accepted a verbal offer and left before signing the papers. ^[0]
• 22% of employees failed to show up for their first day of work at least once. ^[0]
• 26% of potential workers who ghosted the company say they didn’t feel comfortable informing the employer they had changed their minds. ^[0]
• 13% of employees note general communication issues as the primary reason for ghosting the recruiter. ^[0]
• 11% of employees simply didn’t get the proper information on what to do, and when to show up; therefore, they disappeared. ^[0]
• 94% of job candidates who ghost their employer claim they face littleto. ^[0]
• The results from an August 2020 survey from Software Advice indicated that 49% of HR leaders plan to hire more fully remote workers when the pandemic is over. ^[13]
• The number of employees working in a remote capacity has grown by 44% in the last five years. ^[13]
• According to Gartner, 70% of businesses are allowing employees to bring home work equipment, and 58% have supplied new hardware. ^[13]
• Employees working virtually are 35% to 40% more productive than their in. ^[13]
• 69% of employees are more likely to stay with a company for three years if they experienced great onboarding. ^[13]
• Up to 20% of employee turnover happens in the first 45 days. ^[13]
• New employees who went through a structured onboarding program were 58% more likely to be with the organization after three years. ^[13]
• Organizations with a standard onboarding process experience 50% greater new hire retention. ^[13]
• The organizational costs of employee turnover are estimated to range between 100% and 300% of the replaced employee’s salary. ^[13]
• 65% of employees are confident they can find a better position elsewhere that offers more compensation. ^[13]
• 23% of new hires turnover before their first anniversary. ^[13]
• 60% of companies fail to set milestones or goals for new hires. ^[13]
• Only 37% of companies extend their onboarding programs beyond the first month. ^[13]
• 35% of companies have no formal onboarding program. ^[13]
• In the U.S. and U.K., an estimated $37 billion is spent annually to keep unproductive employees who don’t understand their job. ^[13]
• Organizations with a standard onboarding process experience 50% greater new hire productivity. ^[13]
• Manager satisfaction increases by 20% when their employees have formal onboarding training. ^[13]
• More than 90% of customers believe companies could do better when onboardingnew clients and users. ^[14]
• The onboarding process – the support they’ll likely receive shortly after purchase – is essential to two thirds (63%). ^[14]
• 58% of organizations say that their onboarding program is focused on processes and paperwork. ^[15]
• A great onboarding experience ensures 69% of employees stick with a company for three years. ^[15]
• A standard onboarding process experience increases new hire retention by 50%. ^[15]
• A poor onboarding program was reported by 32% of global executives. ^[15]
• Only 37% of companies ensure their onboarding programs run for more than a month. ^[15]
• According to statistics for onboarding employees, the average new hire is expected to complete 54 activities during their onboarding process. ^[15]
• Customer service onboarding statistics reveal that organizations with structured onboarding saw a 60% yearover year improvement in revenue. ^[15]
• They also witnessed a 63% improvement in yearover. ^[15]
• According to company onboarding statistics, 58% of organizations say that their onboarding program is focused on processes and paperwork. ^[15]
• 47% of organizations are using the Buddy program to onboard new employees. ^[15]
• A whopping 87% of organizations that did assign a mentor to a new employee during the onboarding process did agree to this stat. ^[15]
• After Covid restrictions, 18.9% of companies switched to remote hiring. ^[15]
• Before governments started issuing stayat home orders due to the pandemic, only 3.1% of businesses were hiring remotely. ^[15]
• However, according to new employee onboarding statistics, that rose by 15% after March 2020. ^[15]
• Before 2020, 44% of organizations did in person hiring, but that shrunk to 20% since the start of the pandemic. ^[15]
• 61% of companies that made changes to their hiring process plan to continue with them through 2024. ^[15]
• 13.7% of establishments created new roles because of the pandemic. ^[15]
• According to HR onboarding statistics, nearly 14% of businesses established roles centered around Covid. ^[15]
• Retention rates for organizations with a standard onboarding training are pegged at 50%. ^[15]
• Organizations with a formal onboarding training are less likely to lose more than 60% of their entire workforce within four years. ^[15]
• According to onboarding experience statistics, as much as 20% of staff turnover occurs within the first 45 days of employment. ^[15]
• 25% of companies lose up to 60% of their entire workforce within a year. ^[15]
• According to employee onboarding statistics for 2020, implementing an onboarding program in an organization can increase retention rate by 25%. ^[15]
• According to onboarding and retention statistics, organizations that have an excellent onboarding process experience an increased 52% retention rate of new hires. ^[15]
• According to onboarding success statistics, manager satisfaction is increased by 20% when their employees have standard onboarding training. ^[15]
• According to employee onboarding statistics, a great onboarding experience ensures 69% of employees stick with a company for three years. ^[15]
• Onboarding and retention statistics reveal that a great employee onboarding experience can improve the possibility of that employee staying by about 82%. ^[15]
• 60% of companies are reportedly not setting any goals or milestones for new hires. ^[15]
• A whopping 35% of companies spend zero dollars on onboarding new hires. ^[15]
• Only 12% of organizations have a great onboarding experience, as reported by employee onboarding statistics. ^[15]
• Onboarding solutions statistics reveal that 32% of global executives’ onboarding processes were poor. ^[15]
• According to statistics on employee onboarding, only 37% of companies ensure their onboarding programs run for more than a month. ^[15]
• 62% of companies with effective onboarding programs have a higher timeto productivity ratio and a 54% increase in employee engagement. ^[15]
• Onboarding solutions statistics show that an organization with a standard onboarding program increases new hire productivity by 70%. ^[15]
• Employee onboarding statistics reveal that 77% of new hires who accomplish their first performance milestone were put through formal onboarding training. ^[15]
• Studies reveal that 49% of those who failed to do so had no formal onboarding training. ^[15]
• HR onboarding statistics reveal that 53% of HR professionals agree that employee engagement improves when onboarding is done right. ^[15]
• We mentioned earlier that manager satisfaction improves by about 20% when working with employees with a standard onboarding experience. ^[15]
• According to onboarding statistics for 2020, 92% of new hires reportedly feel productive and important during their first month, after both cultural and operational onboarding. ^[15]
• According to statistics regarding onboarding and turnover, it cost between $3,000 to $18,000 to fill up a position left vacant due to employee turnover. ^[15]
• On average, replacing an employee costs about 16% to 20% of that employee’s salary. ^[15]
• All our content is 100% compatible with Google Slides. ^[16]
• According to Marous, new research confirms that about 50% of institutions say they engage in customer onboarding. ^[17]
• All our content is 100% compatible with Google Slides. ^[18]

I know you want to use Client Onboarding Software, thus we made this list of best Client Onboarding Software. We also wrote about how to learn Client Onboarding Software and how to install Client Onboarding Software. Recently we wrote how to uninstall Client Onboarding Software for newbie users. Don’t forgot to check latest Client Onboarding statistics of 2024.

Reference

1. myshortlister – https://www.myshortlister.com/insights/employee-onboarding-statistics.
2. hurree – https://blog.hurree.co/blog/6-reasons-why-your-business-needs-customer-onboarding.
3. flatfile – https://flatfile.com/blog/onboarding-statistics/.
4. hubspot – https://blog.hubspot.com/service/customer-onboarding-stats.
5. wyzowl – https://www.wyzowl.com/customer-onboarding-statistics/.
6. userguiding – https://userguiding.com/blog/user-onboarding-statistics/.
7. saplinghr – https://www.saplinghr.com/10-employee-onboarding-statistics-you-must-know-in-2024.
8. userguiding – https://userguiding.com/blog/customer-onboarding-statistics-trends/.
9. zapier – https://zapier.com/blog/client-onboarding/.
10. appcues – https://www.appcues.com/blog/mobile-app-user-onboarding-statistics.
11. cisco – https://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/dna-center/guide-c07-744044.html.
12. nasdaq – https://www.nasdaq.com/articles/why-the-customer-onboarding-process-is-more-important-than-ever-for-banks-2021-06-11.
13. slideshare – https://www.slideshare.net/SlideTeam1/client-onboarding-process-project-statistics-research-technology-agreement-management.
14. clickboarding – https://www.clickboarding.com/18-jaw-dropping-onboarding-stats-you-need-to-know/.
15. skilljar – https://www.skilljar.com/blog/4-signs-you-need-customer-onboarding-software/.
16. techjury – https://techjury.net/blog/onboarding-statistics/.
17. slideteam – https://www.slideteam.net/client-onboarding-process-project-statistics-research-technology-agreement-management.html.
18. customercontactweekdigital – https://www.customercontactweekdigital.com/customer-experience/articles/onboarding-the-make-or-break-phase-of-the-retail-banking-customer-experience.
19. slideteam – https://www.slideteam.net/banking-client-onboarding-process-current-statistics-for-manual-client-onboarding-process.html.

How Useful is Client Onboarding

At its core, client onboarding is about welcoming new clients and guiding them through the various steps necessary to get them up and running with your products or services. It involves gathering information about the client, setting expectations, and ensuring that they have all of the resources they need to be successful in their partnership with your business.

One of the key benefits of client onboarding is that it helps to build trust with your clients from the very beginning. By taking the time to ensure that they have a positive and seamless experience as they get started with your business, you are showing them that you value their time and are committed to their success. This, in turn, can lead to higher client satisfaction and increased loyalty over time.

Additionally, client onboarding can help to reduce the likelihood of misunderstandings or miscommunications down the road. By clearly outlining expectations and setting goals early on in the relationship, you are helping to establish a strong foundation for future interactions. This can help to minimize potential conflicts or disagreements, and ensure that both parties are on the same page from the start.

Another important aspect of client onboarding is the opportunity it provides for businesses to demonstrate their expertise and professionalism. By showcasing your knowledge and skills during the onboarding process, you can instill confidence in your clients and reassure them that they have made the right choice in partnering with your company. This can help to establish your credibility and reputation in the eyes of your clients, and set the stage for a successful and long-term relationship.

Client onboarding is also a valuable tool for gathering feedback and insights from your clients. By asking for their input and suggestions during the onboarding process, you can gain valuable insights into their needs and expectations, and make adjustments to your products or services accordingly. This can help to ensure that you are meeting the needs of your clients effectively, and can lead to improvements in your overall offerings over time.

In conclusion, client onboarding is a critical process for businesses looking to build strong and lasting relationships with their clients. By taking the time to welcome new clients properly, set clear expectations, and demonstrate professionalism and expertise, businesses can establish a solid foundation for future success. Client onboarding is a valuable opportunity to build trust, reduce misunderstandings, gather feedback, and showcase your capabilities – all of which can contribute to the long-term success of your business.

In Conclusion

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