Client Portal Statistics 2022 - Everything You Need to Know


Are you looking to add Client Portal to your arsenal of tools? Maybe for your business or personal use only, whatever it is – it’s always a good idea to know more about the most important Client Portal statistics of 2022.

My team and I scanned the entire web and collected all the most useful Client Portal stats on this page. You don’t need to check any other resource on the web for any Client Portal statistics. All are here only 🙂

How much of an impact will Client Portal have on your day-to-day? or the day-to-day of your business? Should you invest in Client Portal? We will answer all your Client Portal related questions here.

Please read the page carefully and don’t miss any word. 🙂

Best Client Portal Statistics

☰ Use “CTRL+F” to quickly find statistics. There are total 150 Client Portal Statistics on this page 🙂

Client Portal Benefits Statistics

  • But with only 20% of patients regularly relying on portals, many benefits have been unattainable. [0]

Client Portal Market Statistics

  • According to forecasts, Etsy’s revenue is projected to grow at a 67 percent CAGR between 2019 and 2021, making it one of the fastest growing online marketplaces worldwide. [1]
  • The customer experience management market is estimated to be worth $14.9 billion by 2025. [2]
  • The Harris Poll Don’t discount mobile experiences, as fortyfive percent of the total U.S. e commerce market came from mobile commerce in 2020. [2]
  • By 2023,25%of companies plan to integrate marketing, sales, and customer experience into a single platform. [2]

Client Portal Latest Statistics

  • Globally, In 2017,64%of Americans contacted some form of customer service. [3]
  • In 2017, Worldwide,67%of people believe that customer service as a whole is improving. [3]
  • 52%of people around the globe believe that companies need to take action on feedback provided by their customers. [3]
  • 75%of brands report that they are measuring customer engagement, but cannot define what it is. [3]
  • 46%of global contact center decision makers project their contact centers to grow 5% 10% in the next year, and 14% project growth of more than 10%. [3]
  • A customer experience promoter has a lifetime value to a company that’s600 to 1,400%that of a detractor. [3]
  • 67%of customers worldwide say that customer engagement levels have improved in the last 2 years. [3]
  • Across the globe, 33%of customers who abandoned a business relationship last year did so because personalization was lacking. [3]
  • 48%of consumers expect specialized treatment for being a good customer. [3]
  • 34%of companies are implementing “customer journey mapping” into their customer service. [3]
  • 72%of consumers say that when contacting customer service they expect the agent to “know who they are, what they have purchased and have insights into their previous engagements.”. [3]
  • Brands are viewed more favorably by77%of consumers if they proactively invite and accept customer feedback. [3]
  • 89%of consumers have switched to doing business with a competitor following a poor customer experience. [3]
  • 70%of consumers say they have already made a choice to support a company that delivers great customer service. [3]
  • Service insight and knowledge is also key to a good experience according to62%of consumers. [3]
  • Service insight and knowledge is also key to a good experience according to Americans will pay17%more to do business with firms with great reputations when it comes to customer service. [3]
  • 52%of consumers say they have made an additional purchase from a company after a positive customer service experience. [3]
  • Attracting a new customer is About one in three people (30%). [3]
  • About one in three people . [3]
  • A5%increase in customer retention can produce25%more profit. [3]
  • Globally, companies respond to customer service questions85%of the time. [3]
  • 90%of customers are influenced by positive reviews when buying a product. [3]
  • Friendly employees or customer service representatives are what make a memorable experience that causes consumers to stick with a brand, for73%of customers. [3]
  • Increasing customer retention rates by5%increases profits by25% to 95%. [3]
  • The 67%of customer churn is preventable if firms resolve issues the first time they occur. [3]
  • 27%of Americans report “lack of effectiveness” as their number one frustration with customer service. [3]
  • 12%of Americans rate their number one frustration with customer service as “lack of speed.”. [3]
  • 79%of consumers who shared complaints about poor customer experience online had their complaints ignored. [3]
  • 91%of customers who are unhappy with a brand will just leave without complaining. [3]
  • 56%of people around the world have stopped doing business with a company because of a poor customer service experience. [3]
  • 47%of consumers have made the choice to switch to a different brand due to bad customer service within the last year. [3]
  • 72%of consumers see having to explain their problem to multiple people as poor customer service. [3]
  • After a bad customer service experience,39%of customers will avoid a company for two years. [3]
  • 44%of consumers say they have received the wrong answer from a customer service representative in the past. [3]
  • 84%of millennials say that businesses are meeting or exceeding their service expectations. [3]
  • Millennials will pay21%more to do business with companies who excel at customer service. [3]
  • the 63%of millenials begin their customer service interactions online. [3]
  • 74%of millennials report that their perception of a brand improves when it is clear the company responds to customers’ social media inquiries. [3]
  • Millennials use their mobile devices to contact customer service at a rate of43%. [3]
  • Millennials use their mobile devices to contact customer service at a rate of 31%of customers report reaching out to a company via Twitter. [3]
  • It’s estimated that45%of customer service requests over social media are acknowledged by the company. [3]
  • It’s estimated that 67%of customer service interactions can be handled by a dedicated community of core customers. [3]
  • 29%of global companies prefer smartphones and mobile devices to traditional computers due to mobility. [3]
  • 57%of customers would rather contact companies via digital media such as email or social media rather than use voice. [3]
  • disputes,40%of customers prefer talking to a real person over the phone. [3]
  • For more complicated interactions, such as payment disputes, 23%of consumers seek out a face to face interaction for complicated customer service issues like troubleshooting. [3]
  • 88%of consumers are influenced by online customer service reviews when making a buying decision. [3]
  • 86%of millennials say they are influenced by negative reviews when purchasing a product or service. [3]
  • 33%of customers have contacted a company using Facebook and similar social channels. [3]
  • 79%of millennials are more inclined to buy from brands that have a mobile responsive customer support portal. [3]
  • Out of all customer service engagements around the world in 2017,52%began online. [3]
  • Out of all customer service engagements around the world in 2017, 66%of consumers have used at least 3 different communication channels to contact customer service. [3]
  • Globally, only5%of customer service interactions begin with a face to face meeting. [3]
  • Globally, only 74%of Americans have used the landline to contact customer service. [3]
  • Over50%of companies report their most critical customer experience issue as being “providing a seamless experience across multiple channels.”Incite. [3]
  • It’s estimated that by 2020,85%of customer service interactions will be automated. [3]
  • It’s estimated that by 2020, Over60%of US consumers prefer an automated self service, such as a website or mobile app, for simple customer service tasks. [3]
  • 30%of US consumers rate chatbot interactions as “very effective” in dealing with customer service issues. [3]
  • 37%of customers report using an online virtual agent or chatbot from a website, and nearly that many have used a virtual agent or chatbot on a smartphone. [3]
  • 30%of consumers say not being able to reach a real human is the most frustrating part of a bad customer service experience. [3]
  • 77%of consumers report having used a self. [3]
  • The day after the announcement, the company’s stock price plunged by over 35 percent, marking the largest single day drop ever in percentage terms. [1]
  • In April 2022, an online survey in the United States found that 17 percent of respondents said they had a very favorable impression of tech billionaire Elon Musk, whilst a quarter of respondents reported having a somewhat favorable impression of him. [1]
  • Overall, 11 percent had a very unfavorable view of Musk, and 14 percent had never heard of him. [1]
  • According to the source, approximately 614 thousand Ukrainians left for Russia. [1]
  • In 2021, Etsy, an e commerce website company specialized in craft and vintage items, generated revenues worth 2.3 billion U.S. dollars, up by roughly 35 percent from the previous year. [1]
  • New light vehicles were about 8.8 percent more expensive in 2021 than in 2020. [1]
  • According to Microsoft, 90% of global consumers now expect companies to offer an online self. [4]
  • 47% of customers say they’ll stop buying from a company if they have a subpar experience. [5]
  • The same study reveals that 76% of customers now say it’s easier than ever to take their business elsewhere. [5]
  • According to another recent study, 91% of customers who are unhappy with a brand will leave without complaining. [5]
  • 70% of buying experiences are based on how the customer feels they are being treated. [5]
  • 62% of customers say they share their bad experiences with others. [5]
  • The same study by Salesforce showed that 72% of customers will share their good experiences with others. [5]
  • That’s a full 10% more positives than negatives. [5]
  • Salesforce found that a great experience is key to setting up a regular customer, with 67% of people saying they’d pay extra to get it. [5]
  • For example 70% of customers say service agents’ awareness of sales interactions is very important to keeping their business. [5]
  • 80% of customers say the experience a company provides is just as important as its products or services. [5]
  • 59% of customers believe that companies need to provide cutting edge digital experiences to keep their business. [5]
  • 90% of people are more likely to trust a company if they have a strong privacy policy. [5]
  • 88% of people trust companies that vow not to share their personal information without permission. [5]
  • 92% appreciate companies giving them control over what information is collected about them. [5]
  • 79% of customers are willing to share relevant information about themselves in exchange for contextualized interactions in which they’re immediately known and understood. [5]
  • 27% of Americans report that ineffective customer service is their number one frustration. [5]
  • Another 12% of Americans rate their number one frustration as “lack of speed”. [5]
  • 72% of customers say that explaining their problems to multiple people is poor customer service. [5]
  • 79% of consumers who used feedback to complain about poor customer experience online were ignored. [5]
  • 33% of consumers would recommend a brand that provides a quick but ineffective response. [5]
  • Only 17% of consumers would recommend a brand that provides a slow but effective solution. [5]
  • Some of the highlights 66% of customer service teams use knowledge bases, compared to 82% of customers who use knowledge bases. [5]
  • 64% of customer service teams use customer portals, compared to 84% of customers who use customer portals. [5]
  • 63% of customer service teams use text messaging, compared to 78% of customers who use text messaging for communicating with a company. [5]
  • 52% of customer service teams use online chat or live support, compared to 81% of customers who use online chat or live support for communicating with a company. [5]
  • 51% of customer service teams use mobile apps, compared to 82% of customers who use mobile apps for communicating with a company. [5]
  • 20% of customer service teams use voice activated personal assistants, compared to 54% of customers who use voice assistants to communicate with a company. [5]
  • Highlights include 88% of high performing service decision makers are making significant investments in agent training compared to only 57% of underperformers. [5]
  • 83% of high performing service agents say they get the training they need to do their job well compared to only 52% of underperformers. [5]
  • 69% of high performing service agents are actively looking for situations to use artificial intelligence compared to only 39% of underperformers. [5]
  • Customer service statistics show that service teams are projected to increase their use of AI by 143% over the next 18 months. [5]
  • High performing service teams are 3.2 times more likely than underperformers to have a defined AI strategy. [5]
  • 51% of agents without AI say they spend most of their time on mundane tasks, versus 34% of agents with AI. [5]
  • More financial services firms are adopting AI, with 41% using some form of AI compared to other sectors. [5]
  • For example, only 13% of education institutions are using AI. [5]
  • Only 9% of governments use AI chatbots as opposed to 42% of media and communications companies. [5]
  • Showing the highest projected growth rate, customer service teams in the travel and hospitality industry expect AI use to grow 187% over the next 18 months. [5]
  • Looking ahead, 82% of service decision makers say their company’s customer service must transform to stay competitive. [5]
  • Throughout the country, STAT Courier maintains exceptional results and customer satisfaction, demonstrated by our +95% on time delivery rate and 99.9% customer satisfaction rate. [6]
  • According to IDC, 85% of enterprise decision makers say they have a time frame of two years to make significant inroads into digital transformation or they will fall behind their competitors and suffer financially. [7]
  • It can lead to higher customer retention rates and increased profits ranging from 25% to 95%. [2]
  • On average, companies can improve the customer experience they offer and see revenue increase anywhere from 10. [2]
  • A mere 23% of customers rescinded negative reviews in return for compensation. [2]
  • More than 89% of companies see customer experience as a principal factor that drives customer loyalty and retention. [2]
  • The more complex the customer service issue – the more likely customers are to seek out an actual person on the phone (40%) or a faceto face interaction (23%). [2]
  • Millennials choose live chat as their preferred support channel, with 52% saying they would rather converse over text. [2]
  • The report found that 98% of Americans say they switch between devices in a single day. [2]
  • [SourceOracle] Forty seven percent of organizations expect to implement chatbots for customer support services in 2021. [2]
  • When customers contact a brand on Twitter, 53% expect a response within an hour. [2]
  • If customers make a complaint, that number jumps to 78%. [2]
  • Only 4.1% said they would wait as long as it took. [2]
  • 60% of customers define “immediate” as ten minutes or less. [2]
  • A staggering 86% of buyers are willing to pay more for great customer experience and buyers are willing to pay an average of 13% more for added features and luxury items when customer experience is high. [8]
  • According to Temkin Group, companies that earn $1 billion annually can expect to earn, on average, an additional $700 million within three years of investing in improved customer experiences. [8]
  • CX leaders outperformed those lagging in CX on the S&P 500 index by nearly 80%. [8]
  • Additionally, their customers are seven times more likely to return to the company, eight times more likely to try other products or services offered and 15 times more likely to spread positive word of mouth. [8]
  • CX is considered very important by 86% of B2B CMOs, but 57% of those reported only marginal CX performance. [8]
  • Specifically, 86% of buyers are willing to pay more for great customer experience. [8]
  • At least 80% of B2B buyers are not only looking for but expect a buying experience like that of a B2C customer. [8]
  • B2B buying cycles are getting longer and more complex — 58% of buyers said their decision process was longer in 2017 than in 2016 and just 10% said purchase time decreased. [8]
  • 77% of B2B buyers are conducting more detailed ROI analysis before making a purchase decision, 75% are using more information sources for research and evaluation, and 52% are increasing the number of buying group members. [8]
  • More than half of all B2B buyers view at least eight pieces of content during the purchase process, and 82% of buyers viewed at least five pieces of content from the vendor prior to purchase. [8]
  • In their 2020 report, PWC found that the number of companies investing in the omnichannel experience has jumped from 20% to more than 80%. [8]
  • 46% will leave a website because of a lack of message , and 37% will leave because of poor design or navigation. [8]
  • 80% of B2B buyers are using mobile at work, and more than 60% report that mobile has played a significant role in a recent purchase. [8]
  • 91% of B2B buyer searches are carried out on a mobile device. [8]
  • More than 90% of buyers say they’re likely to buy again from a vendor that had a superior mobile experience, compared to just 50% of those who report a poor experience. [8]
  • Gartner has predicted that B2B companies with e commerce personalization will outsell by 30% competitors that are not providing a personalized experience. [8]
  • By 2025, 72% of sellers expect the majority of their business revenue to come from e. [8]
  • Furthermore, 91% of customers would use an online knowledge base, if it were available and tailored to their needs. [8]
  • 26% of B2B online purchasers think their company’s online purchase volume will increase in the coming year. [8]
  • In 2017 the GAO reported that nearly 90 percent of providers were offering access to a patient portal, but less than one third of patients had used theirs. [0]
  • Of those who enrolled, only 20 percent used theirs regularly. [0]
  • ONC published a more dismal report in April 2018 only 52 percent of patients were offered online access to their records, and 28 percent actually viewed them mostly just once. [0]
  • The good news of those using their portals, top reasons were to get lab results , refill a prescription or make an appointment , and message with their provider. [0]
  • Eighty percent of Internet users, about 93 million Americans, have searched on health related topics online. [0]
  • That’s why we can deliver things like a 90% first time call resolution, and one of the most loyal customer communities in the industry. [9]

I know you want to use Client Portal Software, thus we made this list of best Client Portal Software. We also wrote about how to learn Client Portal Software and how to install Client Portal Software. Recently we wrote how to uninstall Client Portal Software for newbie users. Don’t forgot to check latest Client Portal statistics of 2022.

Reference


  1. medsphere – https://www.medsphere.com/blog/how-patient-portals-are-failing-healthcare-and-our-patients/.
  2. statista – https://www.statista.com/.
  3. getvoip – https://getvoip.com/blog/2019/01/29/customer-service-statistics/.
  4. nextiva – https://www.nextiva.com/blog/customer-service-statistics.html.
  5. n-able – https://www.n-able.com/blog/what-is-customer-portal.
  6. salesforce – https://www.salesforce.com/blog/customer-service-stats/.
  7. stat-courier – https://stat-courier.com/.
  8. forbes – https://www.forbes.com/sites/blakemorgan/2019/05/13/40-stats-on-digital-transformation-and-customer-experience/.
  9. liferay – https://www.liferay.com/blog/customer-experience/20-important-statistics-about-b2b-customer-experience-in-2020.
  10. accurate – https://www.accurate.com/.

In Conclusion

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