Today’s Customer Education Softwares are incredibly versatile, and because of strong competition, have remained a relatively low-cost investment for most.
Currently, with dozens of options available for Customer Education Software in the market – finding the right Customer Education Software of 2024 can be tricky.
So we spent dozens of hours researching and testing everyone we could get my hands on.
Based on our experience with the apps, here are 10 Best Customer Education Software. Click on any app to learn more about why we chose it, or keep reading for more context on Customer Education Software.
On this page, you’ll learn about the following:
What is Customer Education Software?
Customer education software, commonly referred to as customer training software, is used to provide educational content to customers and other external audiences. Customer education platforms are used to improve the overall customer experience by offering information about product onboarding, training, and technical assistance, among other things, resulting in fewer customer support requests. Sales and customer success teams use these platforms to improve product adoption customer satisfaction i e NPS scores customer retention and loyalty as well as revenue expansion Customer education platforms, unlike learning management systems LMS and corporate learning management systems, are focused on providing educational content and training to external clients and frequently interface with other customer-centric technologies such as CRM software. software for marketing automation Customer service software and help desk software are two examples of customer success software. A product must allow users to build and manage interactive training sessions for customers or external partners to be considered for the Customer Education category. Provide users with analytics and reporting dashboards to track learner progress and analyze the impact on client uptake and retention. Allow users to personalize or white label their customer education portal. Integrate with other customer-facing software, such as CRM, customer success, or marketing automation software.
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10 Best Customer Education Software
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Educate, engage, and retain everyone you do business with. Skilljar is the leading external LMS because it is purpose-built for customer and partner education, our powerful software integrates with all the tools you care about, and we are obsessed with making our customers successful. Turn new buyers into successful users: Skilljar’s external LMS helps you onboard customers and partners quickly and turn them into experts on your product. Partner with the experts in external education: Skilljar is purpose-built for external education. As the industry leader, we know the best practices for using education to expand the impact of your business along the entire customer journey. Drive measurable impact & profitability: Educating users at scale decreases the number of support calls you receive while allowing your CS teams to focus on strategically growing customer satisfaction, driving revenue, and increasing profitability. Improve customer retention: Trained customers are more likely to use your product, understand the value, and not churn. Get data-driven insights: Integrate Skilljar data with your CRM, marketing automation, and other customer-related platforms to provide actionable insights for improving customer success and growing your business. Strengthen the power of your brand: Create an ecosystem of trained and certified customers and partners. Turn your customers into product experts and evangelists. Companies who care about product adoption and customer success–like Tableau, DocuSign, Twilio, Procore, and Gong.io–use Skilljar.
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TalentLMS is the LMS built for training success. Designed to get a “yes” from everyone, it’s where great teams, and companies, go to grow. With an experience that’s fully customizable, easy to manage, and a joy to use, teams embrace training while feeling right at home. TalentLMS makes it easy to provide the right training for any team and every use, while giving expert guidance and support every step of the way. Backed by Epignosis, a global leader in learning technologies, TalentLMS is on a mission to democratize training, serving over 70, 000 teams worldwide. One platform for all your training needs – Bringing together all training tools and materials in one convenient place, TalentLMS also integrates easily with the apps and services you already use, so training fits into your work life without interruptions. All the features you need, none you don’t – Easy to learn, easy to use, and easy to like, TalentLMS has all the features you need to get up and running fast. Now, you get complete control of your training and can offer learning experiences people love. How you’ll use TalentLMS – Build training courses easily, add tests and quizzes, and host live sessions. Get started even faster by offering your teams ready-made courses from TalentLibrary. – Organize your training so that learners stay on track and you manage without a mess. – Customize your training hub by designing every detail, adding a homepage, and localizing languages for everyone. – Deliver great learning experiences on any device, add gamification for even better adoption, and stay connected with communication tools. – Scale your training by automating tasks, creating sub-accounts, and analyzing results with reports. Customers like Deliveroo, ISUZU, Panera Bread, cPanel, and Delonghi have automated processes, improved key metrics, and found training success with TalentLMS. Join 70,000 other teams today, and you can too. .
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An all-in-one platform to Create, Sell & Market your online courses and provide online training. LearnWorlds empowers online trainers, educators and enterprises to create unique, interactive and social learning experiences..
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Go beyond basic product training and “how-to’s” with Intellum’s world-class Customer Education and Training Platform, and teach competencies that empower your users to level-up and actually achieve desired outcomes with your product. Teams at Google, Facebook, Mailchimp, Atlassian, and more rely on the Intellum Customer Education Platform to educate, onboard, and amplify customer value at scale. Combine product training, learning, knowledge base, and customer enablement into a single destination so that your customers and partners learn the skills needed to excel with your products. The Intellum Customer Education Platform gives you all of the tools you need to educate everyone who impacts your customer experience: customers, partners and even employees. ** What sets the Intellum Customer Education Platform apart? ** * Author your own content as quickly as you can write a blog post, utilize our built-in Evolve authoring tool, or upload courseware like SCORM. * Create assessments, certifications, quizzes and NPS surveys directly inside the Intellum Customer Education Platform. * Our unique Open Asset approach allows you to make any file, document, presentation, link or video a trackable, reportable learning activity. * Fully-customizable and brandable solution lets you present the right content at the right time to each individual user, with minimal (or no) friction from login or authentication. * Utilize engagement tactics like personalization, recommendations, requirements, certifications, mobile access, chat, and more to drive learners to achieve desired goals. * Track every move your learners make so that you can connect learning objectives to business outcomes. .
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Docebo is redefining the way enterprises leverage technology to create, deliver, and understand the business impact of their learning experiences through The Docebo Learning Suite. With Docebo’s multi-product learning suite, enterprises around the world are equipped to tackle any learning challenge and create a true learning culture within their organization..
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LearnUpon unifies, coordinates, and streamlines training delivery across your entire network, making it your business’s number one competitive advantage. Combining user-focused technology and industry-leading expertise, use LearnUpon to deliver impactful training that fuels your business’s employee, partner, and customer success. With a global team and a solution that processes hundreds of thousands of enrollments every day, over 1,000 businesses all around the world trust LearnUpon to deliver their enterprise-level training initiatives. .
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Thought Industries powers the business of learning by providing the world’s leading B2B customer training platform. The company was founded in 2014 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable. Today, our team builds and maintains the only learning solution with completely native tools and integrations that drive higher engagement, learner proficiency, and retention rates for our customers. Headquartered in Boston, Thought Industries has offices across North America and Europe. For more information, visit www.thoughtindustries.com and follow us on LinkedIn and Twitter. .
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Brainier is an award-winning learning and development platform built to reach beyond the 4 walls of an organization to train: vendors, customers, partners, and more. The modern workforce requires a powerful, flexible learning platform and The Brainier LMS is built upon a custom-designed database to complement any org chart. The Brainier LMS is scalable for groups of any size. Brainier offers robust analytics, an off-the-shelf content library, and rapid implementation. Brainier is a wholly-owned subsidiary of Minneapolis-based, BI-WORLDWIDE. .
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SAP Litmos develops eLearning solutions for top-performing companies. An established leader in the market since 2007, SAP Litmos offers the world’s easiest-to-use LMS – SAP Litmos Training – and a comprehensive course library – SAP Litmos Training Content. Thousands of companies trust the solutions to centralize and deliver transformative training to employees, customers, and partners. Acquired by CallidusCloud in 2011, then by SAP in 2018, SAP Litmos continues to innovate award-winning learning technology and set the standard for customer experience and satisfaction. The solutions are used by more than 30 million people in 150 countries, across 35 languages. Find more information at www.litmos.com. .
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Acadle helps you to create a unique real-time learning experience with the help of it’s simple and intuit academy builder. Also makes it very developer and marketer-friendly with the help of 100s of integration, webhooks and APIs. Features such as gamification, leaderboard, live courses, certification etc. will make the learning more interesting and competitive Usecases: 1) Academy for inbound marketing: Launch free public academies to attract prospects to learn about a topic and upsell your product/services. 2) Customer and Partner Onboarding: Inspire customers/partners to explore more of your product’s features and to understand the concrete benefits. 3) Employee training: It’s crucial that new employees be given the tools and information they need to reach their full potential, build an academy. .
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What is the Best Customer Education Software?
Here are our top picks for the Best Customer Education Software to try this year.
How to Choose Best Customer Education Software?
When it comes to choosing customer education software (also known as LMS), the options are endless. It can be time-consuming to sort through the different options, but it is worth it in the long run. First, identify the features you need in a customer education program, and then narrow down the selection to a few that offer the most value. Here are a few of these: a user-friendly learning management system, customer-friendly content, and scalable cloud-based technology.
A good customer education program has an intuitive self-help section. Customers and users need to know how to use the software without assistance. A good self-help section includes a quick-start guide, task-oriented documents, and FAQs. Self-help should be integrated with the product and use language and terminology customers will recognize. This will ensure that it is useful and helps improve retention. If the software can help your team members learn more quickly, it is worthwhile.
A good customer education program has a self-help section. A self-help section should be easy to use and intuitive. It should include step-by-step guides, tutorials, and how-to documentation. The self-help must be integrated into the product and use language and terminology that your customers will understand. You should also make sure the software can handle the specific needs of the users of your training program. If you don’t have the budget to hire a professional to design the self-help section, a free version of the software will do the trick.
A good customer education program includes a self-help section. Customers and users want a self-serve option. The self-help section should be user-friendly and easy-to-understand. It should include a quick start guide and task-oriented documents. It should be incorporated into the product and use terminology and language that customers will understand. It should also be integrated into the training process, so that it is not difficult to find and use.
There are many types of customer-education software solutions on the market. Consider which type suits your needs. Online training software is an excellent option for many organizations. However, classroom-style learning is preferred for some people. A training program should be flexible and adaptable. Some programs even include live webinars and podcasts. Another great option for customer education is an LMS. This type of learning management system can provide all the functionality a customer needs.
The most important feature of a customer education software is its ability to integrate with your CRM. A good customer education software can integrate with your CRM to streamline your efforts and make customer education more effective for your company. Regardless of what type of training you choose, make sure it’s integrated with your CRM. It will help you better align your customer education program with your internal team and help your customers. And remember, a good learning management system will integrate with your CRM.
Regardless of your business size, customer education software is an essential component of any eLearning program. It allows your company to provide personalized content to your customers. It allows you to create an individual course for each customer and target audience. With an LMS, you can customize your training content and customize the user interface. A flexible learning management system can support multiple languages and formats, which is important for an eLearning platform.
As an eCommerce entrepreneur, you’ll want to find a customer education software that meets your needs. The most effective customer education software has built-in functionality for your business goals and is easy to use. You can choose a solution that meets your needs and budget. There are many reasons to choose the best customer education software. Ultimately, it’s a decision you’ll have to make. But, if you’re using it for business purposes, make sure it fits into your workflow.
The customer onboarding phase is the most important stage of a customer education program. The onboarding process helps new users become familiar with the product and secure early wins. While smaller companies often handhold their new customers for 3 to four weeks, larger companies may prefer to opt for a more extensive onboarding process. Whether you choose a university or academy model, the goal is to increase customer loyalty by delivering valuable content to your customers.
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FAQ’s
The best customer education software will help to ensure that customers are satisfied with the products they have purchased. The software is designed to help make the customer feel in control of the purchase, and to make them feel confident in their purchase.
I am a small business owner and I am looking for a way to educate my customers about the products I sell. I am looking for a way to do this without spending a lot of time and money. I have found a few free customer education software that I am thinking about implementing.
For years, the retail industry has been struggling to find a way to bridge the gap between the customer and the product. While the customer may have the money to buy the product, they may not have the time to learn how to use it. This is where customer education software comes in.
I believe that customer education software is worth it because it can save you money, time, and frustration.First of all, customer education software is worth it because it can save you money. It can save you money because it can help you save time and frustration.
Customer education software can be used to help businesses and organizations to educate their customers. There are many benefits to using this software, from increased customer loyalty to reduced costs.This blog post is about customer education software. Customer education software can be used to help businesses and organizations to educate their customers.
A lot of business owners and managers are always looking for ways to improve their customer service. One of the best ways to do this is to invest in customer education software. This software can be used to help customers learn more about your company, products, and services.
I know you want to use Customer Education Software, thus we made this list of best Customer Education Software. We also wrote about how to learn Customer Education Software and how to install Customer Education Software. Recently we wrote how to uninstall Customer Education Software for newbie users. Don’t forgot to check latest Customer Education statistics of 2024.
In addition, customer education software significantly reduces the reliance on human resources and the associated costs. Many businesses find it challenging and costly to constantly train and update their sales and support teams to educate customers effectively. With the use of customer education software, businesses can automate and streamline the entire process while ensuring consistency in the information conveyed to customers. This automation allows sales and support teams to focus on resolving more complex customer queries rather than spending time on repetitive and standardized educational content.
Furthermore, the impact of customer education software goes beyond the initial purchase, as it contributes to customer success and long-term satisfaction. When customers have a comprehensive understanding of a product or service, they are more likely to utilize its full potential and achieve their desired outcomes. This not only drives loyalty but also generates positive word-of-mouth and referrals, serving as a valuable marketing tool for businesses. A satisfied and educated customer becomes an advocate, promoting the product or service to others, resulting in increased brand reputation and customer acquisition.
Another undeniable advantage of customer education software is its scalability across different geographies and languages. Companies that operate globally face the challenge of catering to diverse customer bases with varying languages and cultural nuances. Implementing customized software allows businesses to efficiently scale their customer education efforts while ensuring consistency and relevance across different regions. This ensures that customers worldwide receive the same high-quality educational resources, contributing to a unified brand experience and international success.
Undoubtedly, the digital age has revolutionized customer expectations and created a demand for accessible and self-sufficient learning experiences. Customer education software meets this demand by not only addressing the educational needs of customers but also aligning with their preferences for flexible, on-demand learning. Whether through video tutorials, interactive quizzes, or user forums, software platforms can harness the power of multimedia to deliver engaging and memorable educational content that empowers customers to become knowledgeable users.
In conclusion, customer education software plays a pivotal role in today’s business landscape. By providing personalized, interactive, and scalable learning experiences, it enables businesses to empower customers and drive long-term success. With technology continuing to evolve, investing in customer education software is no longer a choice but a necessity for businesses aspiring to remain competitive, build customer loyalty, and unlock their true potential in a rapidly evolving marketplace.
Why Customer Education Software Are So Important
One of the key reasons why customer education software is so important is that it helps businesses build trust with their customers. When customers have access to educational resources that help them better understand a product or service, they are more likely to have confidence in the business. Trust is the cornerstone of any successful customer-business relationship, and customer education software can provide the tools needed to establish and maintain that trust.
Another reason why customer education software is important is that it can lead to increased customer satisfaction. When customers are well-informed about a product or service, they are more likely to have realistic expectations and be satisfied with their purchase. This can lead to positive reviews and word-of-mouth referrals, which are essential for driving future sales and growing the customer base.
Moreover, customer education software can help businesses reduce customer support costs. When customers have access to self-service educational resources, they are less likely to reach out to customer support for assistance. This can lead to lower call volumes and shorter wait times, improving the overall customer experience and freeing up resources to handle more complex inquiries.
Furthermore, customer education software can also help businesses stay ahead of the competition. In today’s fast-paced market, businesses need to constantly evolve and adapt to meet customer expectations. By offering educational resources that empower customers to make informed decisions, businesses can differentiate themselves from competitors and demonstrate their commitment to customer satisfaction.
Lastly, customer education software can be a valuable tool for businesses looking to scale their operations. As businesses grow and expand into new markets, it can be challenging to provide consistent and comprehensive training to all customers. Customer education software makes it easy to create and distribute educational content on a global scale, ensuring that customers have access to the information they need, regardless of their location.
In conclusion, customer education software is a critical component of any successful business strategy in today’s digital age. By providing customers with the tools and resources they need to make informed decisions, businesses can build trust, increase customer satisfaction, reduce support costs, stay ahead of the competition, and scale their operations effectively. Investing in customer education software is not just a wise business decision – it is essential for long-term success and sustainable growth.
In Conclusion
Choosing the best Customer Education Software is not a difficult task when you have all the details and requirements. Most of the above-mentioned Customer Education Software have impressive and user-friendly features.
Now, it is up to you which software you’d pick up that meets your requirements.
Consider the effectiveness and efficiency of each Customer Education Software, including the features and capabilities. You must also evaluate your objectives, required functions, and budget before choosing the right Customer Education Software of 2024. See which will give a great deal.
If you still have questions about choosing the best Customer Education Software, leave a comment below. I’d love to assist you.