10 Best Live Chat Software of 2024 (Updated)


Steve Bennett
Steve Bennett
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Live Chat Software is one of the most important software you currently need. We know!

Today’s Live Chat Softwares are incredibly versatile, and because of strong competition, have remained a relatively low-cost investment for most.

Currently, with dozens of options available for Live Chat Software in the market – finding the right Live Chat Software of 2024 can be tricky.

So we spent dozens of hours researching and testing everyone we could get my hands on.

Based on our experience with the apps, here are 10 Best Live Chat Software. Click on any app to learn more about why we chose it, or keep reading for more context on Live Chat Software.

What is Live Chat Software?

Companies can use live chat software to connect with website visitors in real time via chat windows. Customer service employees can use live chat software to assist users who have queries about items or how to navigate the website. Support agents can employ pop-up chat windows to prompt user involvement, or they might wait for visitors to contact them with queries or concerns. Reporting and analytics, as well as interactive chat notifications and conversation archiving, are some of the features. Live chat software can be used by customer service teams to quickly respond to inquiries employees in business development roles to reach leads that may be unavailable by phone or email or administrative staffs in the education sector to connect with incoming students among other uses Other types of software, such as e-commerce platforms and help desk software, may have live chat capability. A product must provide instant chat capabilities between customer service personnel and website visitors to qualify for inclusion in the Live Chat category. Allow chat windows to start a conversation or live on their own on a website to receive possible queries.

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10 Best Live Chat Software

1
Zendesk Support Suite

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It can be complicated to provide support across channels — but your customers don’t need to know that. The Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs, and simple enough to let you get up and running immediately. The Support Suite lets you have conversations with customers on any channel (email, chat, voice, and even social messaging apps like Facebook, WhatsApp, Apple Business Chat and more), while keeping all the interactions and relevant context in one place for your agents. It’s a unified agent workspace — helping your teams provide a faster, more personal experience to your customers. Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to startups, we believe that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.

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2
Podium

Podium is redefining the way customers interact with local businesses. From collecting reviews on the sites that matter most, text-enabling your website with Webchat, collecting payment via text, gathering private feedback after an experience to managing all your customer messages from one central dashboard with Inbox, Podium is the answer. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and team at every customer touchpoint. With Podium, you can message your leads and customers, get reviews and feedback, collect payment and communicate easily with your team, all in one easy-to-use inbox. It powers the conversations that matter most to your business, putting you miles ahead of the competition. .

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3
Freshdesk Messaging

Freshdesk Messaging (Formerly Freshchat) is a customer messaging software built for businesses of all sizes. With Freshdesk Messaging (Formerly Freshchat), delight your customers wherever they are — web, mobile, social, messengers. Freshdesk Messaging (Formerly Freshchat) encompasses both modern and mature capabilities to completely transform your customer experience and help you scale your business. Freshdesk Messaging (Formerly Freshchat) is a product from Freshworks — used by more than 150,000 businesses worldwide. Why Freshdesk Messaging (Formerly Freshchat)? Freshchat is a messaging-first product that focuses on engagement and support. Freshdesk Messaging (Formerly Freshchat) offers: -> Best in class chatbots that focus on intent and engagement -> Proactive, rich media campaigns to segment and target audiences -> Intelligent load balancing and routing capabilities -> One Freshdesk Messaging inbox, multiple conversational channels – WhatsApp, Facebook Messenger, Apple Business Chat, Line Messenger, Website, In-app and so on. -> Seamless integrations with apps -> Familiar interface and platform capabities that improve your agent productivity by 3X .

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4
Drift

Drift’s mission is to provide a new way for businesses to buy from businesses. Because people don’t want to be sold to, but they are interested in having a conversation. Which is why Drift created the Conversational Marketing category. It puts the customer at the heart of everything businesses do, using personalization and real-time conversations to make business buying frictionless, more enjoyable, and more human. As customers started to embrace Conversational Marketing, we noticed that real-time engagement had a big impact on the business…actually helping generate revenue, faster. By changing how we do marketing, it was also changing how we sell. So we launched Conversational Sales to help sellers be more effective in their inbound and outbound activities to close more deals, faster. Conversational Sales tells you how buyers are engaging with your business so sellers can connect with target buyers in real-time, on the buyers’ terms. When real-time isn’t an option, sellers use this information to know where to focus their time and how to engage the buyer in a personalized way to win their business. With sales involved, we learned that aligning sales and marketing — and your data — is the key to unlocking revenue. So we brought Conversational Marketing and Conversational Sales together into a Revenue Acceleration Platform. .

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5
Birdeye

Birdeye is an all-in-one customer experience platform. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights – all in one place..

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6
Qualified

Qualified is the live chat, chatbot, and conversational marketing platform for companies that use Salesforce. Enterprise sales and marketing teams at leading B2B brands trust Qualified to grow their sales pipeline by turning their greatest untapped marketing asset — their website — into a selling machine through real-time conversations with top visitors and their target accounts. Qualified is the only conversational marketing platform designed to work seamlessly with complex Salesforce configurations, so companies can leverage all of their prospect and customer data to deliver smarter, more personalized experiences, and then report on metrics within Qualified or via Salesforce reports and dashboards. We are rated a High Performer on G2, the #1 Conversational Marketing platform on the Salesforce AppExchange, and built for enterprise-grade reliability and security with 99.9% uptime, GDPR compliance, SOC2 compliance, and Salesforce ISV certification. Qualified is founded by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, and funded by Salesforce Ventures, Norwest Venture Partners, and Redpoint Ventures. .

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7
Gladly

Gladly provides a customer service platform focused on engaging customers, not tickets or cases. Unlike legacy customer service platforms that are case-centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation across all channels. Gladly powers some of the most innovative consumer companies like Crate & Barrel, REI, Warby Parker, and TUMI to deliver exceptional customer experiences, increase contact center generated revenue by up to 10%, and cut technology costs by up to 40% by moving to an all-in-one customer service solution. .

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8
Front

Front is a hub for customer communication that allows companies to offer tailor-made service at scale. It combines the simplicity of the email inbox with the automation and insights of a CRM. Behind the scenes, teammates from all departments can work together to send out the best replies faster, keep messages organized across channels, and always maintain a personal touch. More than 6,500 businesses use Front to scale customer communication without trading quality for efficiency. To learn more, visit frontapp.com. .

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9
ActiveCampaign

ActiveCampaign’s category-defining customer experience automation platform (CXA) helps over 130,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 500+ pre-built automations that combine email marketing, marketing automation and CRM for powerful segmentation and personalization across social, email, messaging, chat and text. Over 75% of ActiveCampaign’s customers use its 850+ integrations including Microsoft, Shopify, Square, Facebook, and Salesforce. Pricing starts at just $9/month. ActiveCampaign was built on the idea that an excellent customer experience must go beyond the traditional marketing touchpoints, like email. Delivering a personalized, high-touch experience is easy in the very beginning, but as a business grows— adding channels, additional teams, locations, customer segments, etc.— the complexity of managing relationships is too much, and that personalized connection doesn’t scale (this is why we’ve all received sales emails for products we already own, been asked to review a product we returned, or had disjointed experiences across success reps while trying to resolve a support ticket, etc.) This is why email marketing, marketing automation, service and support tools, and CRMs end up wasting time for organizations instead of supporting their growth. With ActiveCampaign, and the customer experience automation (CXA) category, we are removing the silos between data sources, communication channels, and teams, and helping businesses scale their 1-1 personal customer relationships through connected experiences that span the customer lifecycle. This enables businesses to automate a truly personalized experience that feels authentic, so their customer relationships can scale, no matter how large that business grows. What are some of the things you can do with ActiveCampaign? -Automate personalized experiences across all your customer touchpoints -Track buyer preferences, behavior, and many custom attributes across the entire customer lifecycle for deeper segmentation and more effective outreach -Customize sends based on almost any parameter, so your messages are always targeted for the right audience -Use data from the entire customer lifecycle to choose the best content, send time, and delivery channel for each customer -Create entirely customized campaigns with minimal effort, then improve your send strategy in real time based on customer behaviors -Replicate the 1-1 personal experience for every customer, no matter how big your business gets .

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10
Freshdesk

Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management. Over 150,000 customers including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, and QuizUp trust Freshdesk to help them provide stellar and seamless customer support. .

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What is the Best Live Chat Software?

Here are our top picks for the Best Live Chat Software to try this year.

How to Choose Best Live Chat Software?

It can be difficult to find the best live chat software for small businesses. Most small businesses have a customer service department and may have been using email or phone support for years. However, live chat may be the latest support solution. The most important features to look for when choosing a live chat software are scalability and versatility. It also should integrate with other systems and be easy to use. A list of features that make a good live help system for small businesses is provided below.

A live chat tool should be flexible enough to be customized to the needs of your company. For example, if you are a retail company with seasonal employees, you should consider software that allows you to hire temporary agents. Some organizations place more emphasis on real-time chat, while others can tolerate some waiting time. When choosing a live chat software, keep in mind the size and industry standard of the product you are considering.

It is important to consider the size of your business when choosing a live chat software. A large organization might not benefit from a tool with organization features, while a small business may be better served with a more basic solution. You should choose a tool that will work for your current team and grow with you. A great live chat software can help your agents send personalized messages and increase engagement. This can be helpful for both the customer and the company.

Despite its many features, most live chat softwares still do not provide a good dashboard or analytics. Neither tool enables you to track your website visitors in real time. You can’t correlate closed revenue to individual live chat conversations. And while most tools have comprehensive reporting, they do not attribute leads to specific channels, campaigns, or ads. It’s important to have the right tools to monitor your performance. If you want to measure your ROI, you’ll need to make sure that you choose a live chat software that integrates with other platforms.

The best live chat software should be flexible and integrate with other tools. The best one should be easy to integrate with your website and should allow you to integrate it with your social media. Additionally, it should be mobile friendly. Having mobile compatibility is essential for your business. Once you’ve chosen the right live chat software, you can start evaluating and improving the quality of customer service you offer. This will improve your chances of closing more sales.

Choosing the best live chat software for your business depends on the needs of your customers. There are several factors to consider. The first factor to consider is the features that are right for your business. It should provide a great user experience to customers. It should be easy to integrate with other applications, and it should also be mobile-friendly. It should allow you to track the number of visitors and the quality of interactions. This is essential for any live chat software for small businesses.

Olark is a simple live chat software for small businesses. It is easy to use and makes building customer relationships easy. It is ideal for small businesses and new websites because it is inexpensive. Its searchable transcript technology is its greatest strength, making it easier to keep track of common issues and improve the customer experience. In addition to its powerful searchability, Olark can also integrate with other software, including HubSpot and Salesforce.

Choosing the right live chat software for your organization will not only help your customers but will also improve the overall customer satisfaction rating of your organization. By ensuring that your agents can easily navigate the software, you can save your time and money. If your agents are having problems using the software, it could be a sign of a lack of focus or a steep learning curve. If your employees aren’t comfortable with your live chat software, it may not be the best fit for your business.

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FAQ’s

What Is Live Chat Software?

Live chat software is a real-time chat client that enables you to chat with your visitors while they are on your website. Using a live chat software, you can chat with your visitors, answer their questions, and provide them with the information they need to make a purchase.

Are There Any Free Live Chat Software?

I was looking for free live chat software and I found one that is free for up to 10 users. This software is great for small businesses and startups who are looking for a cost effective solution to provide customer service.

Is Live Chat Software Easy To Learn?

Live chat software is a great way to interact with your customers and provide them with the help they need. It’s easy to learn as you can get started in minutes.

Is Live Chat Software Worth It?

Every company is always looking for ways to save time and money. It is important to find the right balance between the two. Live chat software is a great way to save time and money.

What Can Live Chat Software Do?

Sometimes it’s hard to make a decision. You may have a lot of options, but you’re not sure which one is best. Live chat software can help you make a decision. Live chat software can answer your questions, provide advice, and help you make the right decision.

How To Use Live Chat Software Effectively?

“Chat software is a great way to communicate with your customers and get feedback on products and services. It’s also a great way to get customer’s opinions on what features they would like to see in your products.

I know you want to use Live Chat Software, thus we made this list of best Live Chat Software. We also wrote about how to learn Live Chat Software and how to install Live Chat Software. Recently we wrote how to uninstall Live Chat Software for newbie users. Don’t forgot to check latest Live Chat statistics of 2024.

Moreover, live chat software enables businesses to maximize efficiency and productivity. By providing multiple chat sessions simultaneously, customer service agents can handle various inquiries simultaneously, reducing response times and increasing the number of cases resolved in a shorter span of time. This leads to higher service levels, as customers are not only getting prompt responses but also witnessing the proficiency of the support team.

Live chat software also enables businesses to enhance personalization and customer engagement. By allowing agents to view visitor information in real time, such as their browsing history or previous interactions, businesses gain insights that are invaluable in customizing their approach. This enables them to tailor their responses, offer personalized recommendations, and provide a more personalized experience overall. The ability to engage customers in a more personable manner also helps in building trust and fostering long-term customer loyalty.

Another significant advantage of live chat software is its cost-effectiveness. Implementing a live chat solution is generally more affordable compared to other channels like phone support, which often requires substantial upfront investments. With live chat, businesses can reduce telephone or email support costs as chat agents can handle multiple chats simultaneously, resulting in lower operational expenses. Additionally, with the advent of intelligent chatbots, some routine queries and support tasks can be automated. This boosts efficiency, reduces costs, and allows customer service agents to focus on more complex and strategic issues.

Furthermore, the availability of 24/7 support is a pivotal aspect of live chat software. Many customers prefer immediate assistance and may require support outside regular business hours, making it essential for businesses to offer round-the-clock support. Live chat software facilitates this seamless and uninterrupted assistance, catering to customers from various time zones. This accessibility ensures customers feel cared for and appreciated, creating positive sentiments towards the brand, and increasing the likelihood of repeat purchases or patronage.

As businesses continue to navigate the competitive market and strive for customer satisfaction, live chat software emerges as an indispensable tool, far surpassing conventional communication channels. Its speed, efficiency, personalization, cost-effectiveness, and round-the-clock availability make it an essential tool for businesses aiming to excel in customer service and build lasting customer relationships.

In conclusion, live chat software has become a fundamental necessity for modern businesses. Its ability to deliver instant support, enhance productivity, enable personalization, reduce costs, and provide 24/7 accessibility makes it an invaluable asset in today’s fast-paced and customer-centric world. Incorporating live chat software into business strategies empowers companies to not only satisfy customer demands promptly but also foster meaningful connections that drive long-term success.

Why Live Chat Software Are So Important

One of the main reasons why live chat software is so important is its convenience for both customers and businesses alike. With just a few clicks, customers can easily reach out to a company with questions or concerns, and receive immediate assistance without having to wait on hold or send off an email and wait for a response. This level of convenience is not only appreciated by customers but also helps businesses cater to their audience in a more efficient and effective manner.

Moreover, live chat software allows businesses to provide personalized and targeted support to their customers. With the ability to track customer behavior and preferences, companies can tailor their responses to meet the specific needs of each individual. By offering personalized support, businesses can build stronger relationships with their customers, leading to increased trust and loyalty in the long run.

In addition, live chat software can significantly improve a company’s overall customer service experience. By eliminating the need for customers to navigate through complicated phone menus or wait on hold for extended periods, businesses can streamline their support processes and provide a more seamless and enjoyable experience for their audience. This instant and accessible form of communication not only enhances customer satisfaction but also helps in resolving issues quickly and effectively.

Furthermore, live chat software can also help businesses increase their conversion rates and drive sales. By offering real-time support to customers who are browsing through products or services, businesses can assist customers in making informed purchasing decisions and provide them with the necessary information they need to complete a transaction. This proactive approach to customer service can have a direct impact on a company’s bottom line, as satisfied customers are more likely to convert and make a purchase.

Another crucial benefit of live chat software is the ability to collect valuable data and feedback from customers. By analyzing chat transcripts and monitoring interactions, businesses can gain valuable insights into customer preferences, pain points, and areas for improvement. This feedback can be used to optimize products and services, refine marketing strategies, and enhance the overall customer experience, ultimately helping businesses stay ahead of the competition.

Overall, live chat software has become a vital tool for businesses looking to provide exceptional customer service, increase conversions, and improve overall efficiency. With its convenience, personalization, and ability to drive sales, live chat software has quickly become a staple in the ever-evolving digital landscape. In today’s fast-paced world, where instant communication is key, businesses that invest in live chat software are setting themselves up for success and showing their commitment to delivering top-notch customer service.

In Conclusion

Choosing the best Live Chat Software is not a difficult task when you have all the details and requirements. Most of the above-mentioned Live Chat Software have impressive and user-friendly features.

Now, it is up to you which software you’d pick up that meets your requirements.

Consider the effectiveness and efficiency of each Live Chat Software, including the features and capabilities. You must also evaluate your objectives, required functions, and budget before choosing the right Live Chat Software of 2024. See which will give a great deal.

If you still have questions about choosing the best Live Chat Software, leave a comment below. I’d love to assist you.

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