Online Appointment Scheduling Statistics 2024 – Everything You Need to Know

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Are you looking to add Online Appointment Scheduling to your arsenal of tools? Maybe for your business or personal use only, whatever it is – it’s always a good idea to know more about the most important Online Appointment Scheduling statistics of 2024.

My team and I scanned the entire web and collected all the most useful Online Appointment Scheduling stats on this page. You don’t need to check any other resource on the web for any Online Appointment Scheduling statistics. All are here only 🙂

How much of an impact will Online Appointment Scheduling have on your day-to-day? or the day-to-day of your business? Should you invest in Online Appointment Scheduling? We will answer all your Online Appointment Scheduling related questions here.

Please read the page carefully and don’t miss any word. 🙂

Best Online Appointment Scheduling Statistics

☰ Use “CTRL+F” to quickly find statistics. There are total 332 Online Appointment Scheduling Statistics on this page 🙂

Online Appointment Scheduling Benefits Statistics

  • Interestingly millennials are seeing the benefits of using travel agents, with 34% of them happy to book via an agent. [0]

Online Appointment Scheduling Market Statistics

  • It is expected to experience a compound annual growth rate of 15.1% through the year 2024, with its total market value reaching $360 million. [1]
  • $546.31 million – the estimated value of the appointment software scheduling market in 2026. [1]
  • 13.1% – The estimated growth rate of the appointment scheduling market in 2026. [1]
  • 14.6% – The estimated annual growth rate of the appointment scheduling software market’s native mobile app segment. [1]
  • $360 million – The estimated value of the global appointment scheduling software market in 2024. [1]
  • 15.1% – The estimated compound annual growth rate of the appointment scheduling software market. [1]
  • 40% – The US share of the total market. [1]
  • The estimated value of the global appointment scheduling software market is expected to 360 million dollars in 2024. [2]
  • 1% is the estimated compound annual growth rate of the appointment scheduling software market. [2]
  • The appointment scheduling market is growing at a CAGR of 12.54% from 2020 to 2027. [3]
  • The global appointment scheduling software market size is expected to reach $546.31 million by 2026 from $205.85 million in 2018, growing at a CAGR of 13.1% from 2019 to 2026. [4]
  • The internet penetration has accounted for 57% around the world and is projected to grow extensively during the forecast period, which is expected to drive this market prominently. [4]
  • 45% of healthcare marketers report phone calls have higher conversion rates with larger order value compared to other forms of engagement. [5]
  • 81% of healthcare marketers believe inbound calls and phone conversations are a key component of their organization’s digital. [5]
  • 77% of healthcare marketers say insights from inbound calls and call experiences may reveal costly blind spots in our organization. [5]
  • 41% of healthcare marketers have provided or expect to provide enhanced patient experiences as a result of scaling conversation intelligence across the enterprise. [5]
  • 41% of healthcare marketers have improved or expect to improve patient acquisition and retention as a result of scaling conversation intelligence across the enterprise. [5]
  • The current growth rate of the online travel sales market is 15.4%, and online hotel bookings are growing at 10.3%. [6]
  • The travel industry is estimated to be worth around $1.2 trillion annually, and the online booking market makes up 63% of that, or roughly $756 billion. [6]
  • Current projections estimate that that market will grow by 8% in 2020, reaching an estimated worth of $817 billion. [6]
  • Many experts think these companies will have 41% of the market share by 2020. [6]
  • In 2018, the value of the market was estimated at $205.85 million. [7]
  • Online travel agencies offering customers ‘a one stop shop’ are expected to own 41% of the online digital travel market by 2020. [0]
  • The online travel market forecast of $756 billion during 2019 is anticipated to grow by 8% and hit $817 billion by 2020. [0]
  • Overall the online travel booking market share makes up 63% of the $1.2 trillion the travel industry generates every year. [0]
  • Conversion rates on mobile are barely achieving 0.7% whereas desktop travel bookers are converting at around 2.4%, perhaps a missed opportunity within the market. [0]
  • 10% market growth on average every year since 2014 to 2019. [0]
  • 14% was the largest market growth from 2016 to 2017. [0]
  • 6% was the lowest market growth year on year between 2014 to 2015. [0]
  • By 2020 it’s expected that online sales will rise above the $800 billion mark, meaning there will have been a massive 57% market growth increase since 2014. [0]
  • Mobile has gradually increased its market share of overall online travel bookings, but almost 80% still prefer to book using a desktop or laptop. [0]
  • Onestop shop online travel agencies allowing customers to research, book and manage their trips in one place are expected to own 41% of the online digital travel market by 2020. [0]
  • In 2018 direct online bookings were 66.7%, with agents and affiliates at 24.3% and marketplace bookings at 9.1%. [0]
  • Two thirds of the travel market (66%). [0]

Online Appointment Scheduling Software Statistics

  • $546.31 million – the estimated value of the appointment software scheduling market in 2026. [1]
  • 14.6% – The estimated annual growth rate of the appointment scheduling software market’s native mobile app segment. [1]
  • $360 million – The estimated value of the global appointment scheduling software market in 2024. [1]
  • 15.1% – The estimated compound annual growth rate of the appointment scheduling software market. [1]
  • The estimated value of the global appointment scheduling software market is expected to 360 million dollars in 2024. [2]
  • 1% is the estimated compound annual growth rate of the appointment scheduling software market. [2]
  • The global appointment scheduling software market size is expected to reach $546.31 million by 2026 from $205.85 million in 2018, growing at a CAGR of 13.1% from 2019 to 2026. [4]

Online Appointment Scheduling Latest Statistics

  • The Asia Pacific region is seen to achieve the highest growth at a CAGR of 15.3%. [1]
  • 46% of these appointments were made by clients while 54% were booked by staff. [1]
  • 46% of these appointments were made by clients while 54% were booked by staff. [1]
  • 82% of clients use mobile devices to book appointments while 16% and 2% are made from desktops and tablets, respectively. [1]
  • 41% of booking services are found through social media, 29% are direct, 25% through referral websites and 4.4% via organic search. [1]
  • 36% of online bookings come through Instagram, 22% through Facebook,. [1]
  • 28% of bookings happen in the evening after salons close. [1]
  • 18% of bookings happen during early mornings before salons open. [1]
  • 54% of bookings that happen during working hours are made on the go. [1]
  • 46% of bookings could be lost if spas do not offer online booking or app booking. [1]
  • 32% of salons and spas say that online booking is the most important feature of a salon’s website. [1]
  • 58% of healthcare providers use online booking. [1]
  • 76% of clients use mobile devices to book appointments. [1]
  • 29% – the percentage of reduction in no shows with automated reminders. [1]
  • 70% of salon and spa appointments are booked from mobile devices. [1]
  • 43% of patients prefer to book appointments online. [1]
  • 32% of these had no indication of follow. [1]
  • 68% had evidence of follow up or other tracking. [1]
  • 154% – The increase in telehealth visits during the last week of March 2020. [1]
  • 50% – The rate increase in the number of telehealth visits during the first quarter of 2020. [1]
  • 16.2%. [1]
  • 93% of telehealth patients sought care for conditions other than COVID. [1]
  • 73% –. [1]
  • The percentage of persons aged 18 to 49 years during the first week of January 2020. [1]
  • 3.5% of telehealth encounters in 2020 involved children less than five years old. [1]
  • 69% of telehealth patients during the early pandemic period were managed at home. [1]
  • 35% – The percentage of non attendance for patients who receive email reminders. [1]
  • 3% to 80% – The non attendance rates among patients who make appointments. [1]
  • In France, 97% of doctors are confronted with no. [1]
  • 54% of patients and 42% of doctors in France use online appointment bookings. [1]
  • 72% of patients and 60% of healthcare professionals say online appointment booking platforms encourage patients to keep appointments. [1]
  • 57% of consumers go online when searching for a new healthcare provider,. [1]
  • 40% of patients say that virtual care access is now a highly important factor when selecting a provider. [1]
  • 48% of patients prefer to schedule appointments by phone, 48% of patients prefer to schedule appointments by phone,. [1]
  • 43% of patients now prefer to book online a trend that continues to rise each year. [1]
  • 46% of dental patients prefer to book appointments by phone. [1]
  • 51% of patients have booked dental appointments online. [1]
  • 52% of patients say booking dental appointments online saves time. [1]
  • 14% of dental patients see online booking systems as easy to use. [1]
  • 10% of dental patients say online booking minimizes time spent outside of work. [1]
  • 27% of patients say online booking’s requirement of an internet connection is a disadvantage. [1]
  • 12% of dental patients say that online booking systems do not allow patients to ask questions. [1]
  • 11% of dental patients see no disadvantages in online booking. [1]
  • Dental patients’ reasons for not booking online include options not offered by the dentist (37%), prefers to call (24%), prefers to book on the spot, and the booking was done by someone else (7%). [1]
  • A no show rate of 12% can cost a vascular laboratory $89,107 annually. [1]
  • A 5% reduction in no shows increases a laboratory’s revenue by $51,769 annually. [1]
  • 54% of bookings that happen during working hours are made on the go. [1]
  • 82% of clients use mobile devices to book appointments while 16% and 2% are made from desktops and tablets, respectively. [1]
  • 74% of clients cancel bookings through email while 26% do it via SMS. [1]
  • 68% of patients say they’re more likely to choose practices that offer the option to book, change, or cancel appointments online. [1]
  • 63% of telehealth encounters involved female patients. [1]
  • 60% – the percentage of online booking rates that spas and salons can achieve. [1]
  • 38% of spa and salon bookings go for same. [1]
  • 79% of appointments booked by men are for cycling and triathlon coaching appointments. [1]
  • 88% of appointments booked by women are with beauty salons and spas. [1]
  • 50% of millennials and Gen Xers would switch to providers who offer virtual care. [1]
  • 25% of all service appointments booked online are made by millennials. [1]
  • Millennials’ online booking rate has increased by 6.5% as of 2019. [1]
  • $3.2 billion – the estimated value savings from using online appointment scheduling. [1]
  • 39% of Gen Z individuals prefer receiving customer service by phone, making online appointment scheduling vital to retaining a younger client base. [1]
  • 61% – the estimated airfare cost savings from advanced online booking. [1]
  • This accounts for 29% of all advance ticket bookings for corporate travelers. [1]
  • Study 40% of Online Appointment Scheduling Happening After Hours. [1]
  • Advance Booking Can Save 61% On Economy Airfare. [1]
  • The annual growth rate is expected to increase to 15.1% by the year 2024. [2]
  • Both you and me can see that Health and Wellness is the most popular service. [2]
  • 78.8% of healthcare providers say they have used a patient portal to enhance the patient experience. [2]
  • 42% of patients prefer to book appointments online. [2]
  • 54% of healthcare providers provide portals that allow for appointment scheduling and requests. [2]
  • 77% of patients think that having the ability to book, cancel, or change appointments online are important. [2]
  • 64% of patients are seen to use self scheduling in the coming years. [2]
  • 25% of online bookings make up health and wellness services. [2]
  • 60% – the percentage of online booking rates that spas and salons can achieve. [2]
  • 38% of spa and salon bookings go for same. [2]
  • 35% of total appointments are booked by men. [2]
  • 25% of customers book health and wellness appointments online. [2]
  • 65% of total appointments are booked by women. [2]
  • 79% of appointments booked by men are for cycling and triathlon coaching appointments. [2]
  • 88% of appointments booked by women are with beauty salons and spas. [2]
  • 53% – online bookings made by staff. [2]
  • 58% of healthcare providers use online booking. [2]
  • 76% of clients use mobile devices to book appointments. [2]
  • 12% of clicks have been found to result in appointments. [2]
  • 29% – the percentage of reduction in no shows with automated reminders Sundays from 400 to 800 PM is the most popular day and time to book appointments. [2]
  • 40% of online bookings are done after hours. [2]
  • 70% of salon and spa appointments are booked from mobile devices. [2]
  • Social media becoming popular means of finding online booking pages. [2]
  • The second most popular is web referral. [2]
  • Following is Direct (28%) and Organic Search (3.5%). [2]
  • The last one is the Paid Search (0.5%). [2]
  • $3.2 billion – the estimated value savings from using online appointment scheduling. [2]
  • 39% of Gen Z individuals prefer receiving customer service by phone, making online appointment scheduling vital to retaining a younger client base. [2]
  • 10 hours per week – the estimated time savings from healthcare providers’ use of online scheduling. [2]
  • 61% – the estimated airfare cost savings from advanced online booking. [2]
  • 40%of appointments are bookedafter business hours. [3]
  • 26%of online appointments are for sameday or next. [3]
  • Only 34% of appointmentsthat are scheduled onlineare done so after the office is closed. [3]
  • Businesses gain an average revenue increase of 27% when using online booking systems. [3]
  • In some cases, local businesses that added online booking systems to their website increased theirrevenueup to 120%. [3]
  • According to general appointment scheduling statistics, clients make 46% of all appointments online, while 54% are booked by staff. [3]
  • $150 billion per year is estimated as the annual loss from missed medical appointments. [3]
  • 94% of individuals would be more likely to choose a new service provider if that provider offered online booking options. [3]
  • Especially since the COVID 19 pandemic, appointment scheduling online has become increasingly popular to the point where it is now the clear preference for the majority of consumers, as indicated by the statistics below 67% of patients prefer online booking. [3]
  • This is significant compared to only 22% who choose to book by phone. [3]
  • 41% of all booking services are found through social media. [3]
  • 36% of these bookings come through Instagram, while 22% come through. [3]
  • 36% of these bookings come through Instagram, while 22% come through 82% of clients use mobile devices to book appointments. [3]
  • 16% and 2% are made from desktops and tablets, respectively. [3]
  • 60% of salons and spas can achieve up to a 60% online booking rate. [3]
  • 38% of spa and salon bookings go for same day appointments, while 88% of all appointments booked by women are with beauty salons and spas. [3]
  • 68% of patients say they’re more likely to choose a medical provider that offers the ability to book, change, or cancel appointments online. [3]
  • A significant number of people will completely overlook your 72% of patients and 60% of healthcare professionals say online appointment booking platforms encourage patients to keep appointments. [3]
  • 29% is the percentage of reduction in no shows with automated reminders. [3]
  • In fact, 67% of all consumers prefer online booking, while a shocking 80% of patients prefer aphysicianwho offers online scheduling. [3]
  • When you call an office or store to schedule an appointment, on average, you must prepare for up to 8 minutes, with about 30% of that time on hold. [3]
  • In fact, 80 percent of patients said they would switch providers for convenience factors alone. [8]
  • 36.4% say it’s being put on hold. [8]
  • 52.2% of practices spend at least 10 hours a week scheduling and confirming appointments and returning patient calls and emails. [8]
  • week.2019 healthcare providers survey report online reputation management, PatientPop 32% of patients prefer online appointment booking, up from 27% in 2018.2019 Patient Access Journey Report, Kyruus. [8]
  • 68% of patients say they’re more likely to choose medical providers that offer the ability to book, change, or cancel appointments online. [8]
  • 31% web referral(↓ decreased by 12.96%). [9]
  • 3.5% organic search(↑ increased by 0.79% ). [9]
  • 0.5% paid search(↑ increased by 0.58%). [9]
  • 57.7% Instagram (↑ increased by 18.97%). [9]
  • 37.05% Facebook (↓ decreased by 22.72%). [9]
  • (↓ decreased by 0.8%). [9]
  • Last year Facebook was on top @ 59.7% and IG was second @ 38.7%. [9]
  • Nearly half of survey respondents say they would like online appointment scheduling on the healthcare website, versus scheduling by calling the practice. [10]
  • However, only 17 percent of respondents said they currently have the option to schedule their appointment online. [10]
  • Given the chance to schedule online 24/7, about 34 percent of new patients were able to make an appointment outside of standard business hours. [10]
  • When patients have access to schedule their appointment online, 26 percent are able to choose appointments the same day or the next day, filling empty slots. [10]
  • Consider these projections for 2019 from a report by Accenture 66 percent of U.S. health systems will provide online scheduling. [10]
  • 64 percent of patients will schedule appointments online. [10]
  • Although users aged 1544 remained consistent between 2013 and 2015 at 84 percent, Americans 45 64 years old increased from 73 to 77 percent. [10]
  • Internet use by older Americans ages 65 and older jumped from 51 to 56 percent. [10]
  • In 2015, 58 percent of people without a high school diploma used the internet. [10]
  • For high school graduates, the rate was 67 percent. [10]
  • For Americans with some college or a college degree, internet use was 83 and 88 percent, respectively. [10]
  • And since 72 percent of Americans check online reviews before deciding on a medical provider, according to Software Advice, it would be a logical step for them to be able to proceed to the provider’s website to schedule. [10]
  • Yet, according to Accenture, only 11 percent of healthcare appointments are currently done online. [10]
  • Combined with an average noshow rate of 23 34 percent, as reported by the American Journal of Medicine, revenue becomes unpredictable. [10]
  • With the average annual salary of $34,000 for a medical administrative assistant, according to Indeed, the time might be better spent on other responsibilities. [10]
  • From the patient’s perspective, reaching someone to schedule an appointment requires up to 8 minutes, with 30 percent of the time on hold. [10]
  • They dislike traditional methods of healthcare; 71 percent prefer to schedule online and to receive digital reminders rather than by phone contact. [10]
  • According to the U.S. Census Bureau, the current American population of 314 million is on pace to reach 400 million in 2051. [10]
  • In 2016, more than 60% population in the world actively used smartphones and the number is expected to keep on increasing exponentially in the future. [4]
  • There are around 5.1 billion unique mobile users and around 67% mobile penetration in 2019. [4]
  • According to Accenture’s analysis, digital self scheduling is revolutionary for the healthcare industry and 64% of the U.S. patients are expected to book appointments digitally in 2019. [4]
  • Study results show that 89% of the interviewed patients had shown reluctance to adopt this online service. [11]
  • 59% of respondents are frustrated with waiting on hold and the inconvenient office hours related to scheduling appointments by phone. [12]
  • 94% of respondents would be more likely to choose a new service provider if that provider offered online booking options. [12]
  • Nearly 70% of respondents say that they’d choose to book online if a variety of booking options were available, compared to only 22% who would choose to book by phone. [12]
  • Yet, 33% of respondents are still booking appointments by phone. [12]
  • When asked about the biggest pain points related to scheduling appointments, 59% of respondents pointed directly to the inconveniences of booking by phone. [12]
  • Pain point #1 Wasting time Being put on hold is a huge time waster for 42% of respondents looking to schedule appointments efficiently, while 17% are frustrated with having to wait until a service provider opens its doors to schedule appointments. [12]
  • Being able to choose a convenient time slot is a big pain point for 20% of respondents, and calling a service provider to schedule an appointment leaves customers with a limited number of days or few times slots to choose from. [12]
  • 5% of all Google searches are health. [5]
  • In most major healthcare verticals, over 60% of consumers run a search before scheduling an appointment. [5]
  • 94% of healthcare patients use online reviews to evaluate providers. [5]
  • 84% of consumers trust reviews as much as personal recommendations. [5]
  • 81% of consumers are unsatisfied with their healthcare experience. [5]
  • 43% of Millennials are likely to switch practices in the next few years. [5]
  • Healthcare companies’ global advertising expenditure is projected to increase by 4.3% in 2021. [5]
  • In the U.S., healthcare advertising spending is expected to increase by 18% in 2021. [5]
  • At that time, healthcare digital advertising spend will account for 46% of all healthcare ad spend. [5]
  • 88% of healthcare appointments are scheduled by phone. [5]
  • 2.4% of healthcare appointments are scheduled online. [5]
  • Callers convert 30% faster than web leads. [5]
  • Caller retention rate is 28% higher than web lead retention rate. [5]
  • 33% of healthcare providers report having increased phone conversion rates by 25% or more in the past 12 months. [5]
  • 80% of customers say the experience a company provides is as important as its products and services. [5]
  • 65% of consumers have cut ties with a brand over a single poor customer service experience. [5]
  • 32% of consumers say phone calls are the most frustrating customer service channel. [5]
  • The process of online travel booking has moved firmly into the 21st century, with an estimated $817 billion worth of online bookings by 2020. [6]
  • An estimated 700 million people will make a booking online by 2024 83% of US adults want to book their trips online. [6]
  • 72% of mobile bookings happen within 48 hours of last minute Google searches that include the words ‘tonight’ and ‘today’ 82% of all travel bookings around the world took place without human interaction in 2018. [6]
  • 70% of all customers do their research on a smartphone. [6]
  • Of the 148 million online travel bookings in 2018, 82% occurred without any human interaction, via a mobile app or website. [6]
  • Mobile conversion rates are an abysmal 0.7%, compared to 2.4% for desktop conversion rates. [6]
  • Many hotels report conversion rates of around 2.2% for online sales, suggesting that mobile conversions are lagging far behind. [6]
  • Approximately 80% of all digital travel sales occur online, and 60% of people say their digital travel booking is their most expensive online purchase. [6]
  • One of the most telling statistics is that 90% of all travelers expect a personalized experience when they book a hotel. [6]
  • Current statistics indicate that over 90% of travelers will do their research online, and 82% will end up making their booking online as well. [6]
  • Most people who do their online travel research will do it on the desktop site, as only 23% of leisure travelers believe they can get the same hotel or flight deal on mobile, compared to desktop. [6]
  • Interestingly, the people who book their activities ahead of their trip will spend more on accommodation (47%) and travel (81%). [6]
  • TripAdvisor reported 224 million visits in one month alone and found that around 80% of all travelers will spend around four weeks researching a destination. [6]
  • More and more travelers are also becoming more conscious of their choices, with 55% saying they want to make sustainable travel choices. [6]
  • Another study showed that 70% of global travelers say they’d be more likely to book a hotel if they knew it was sustainable and eco. [6]
  • Approximately 72% of new customers won’t make a booking without doing some form of research, which often includes reading other reviews. [6]
  • 15% of customers don’t trust businesses that don’t have reviews, while only 6% of people say they don’t trust customer reviews. [6]
  • Only 22% of people will leave a review without being asked, and this number shoots up to 80% when customers get encouraged by the company to leave feedback. [6]
  • Statistics show that an average of 95% of reviews will be positive, and only 5% negative. [6]
  • Almost 80% of users in the United States still prefer to use their desktop or laptop when making a booking. [6]
  • These statistics repeat all over the world; in France, 33% of travelers book using mobile, Germany 15%, and 25% in the UK. [6]
  • 48% of US smartphone users will use their phones exclusively when planning and researching their trip. [6]
  • Some companies reported an increase from 41% to 60% of total bookings coming from mobile after the introduction of an app. [6]
  • Around 50% of users delete the travel app within a month of being downloaded. [6]
  • Although travel agencies can save travelers up to $452 and four hours of planning time per trip, only 24.3% of Americans use physical agencies to book their holiday. [6]
  • 34% are happy to book their trip with an agent, and 60% are happy to pay more as long as they get the expertise they expect. [6]
  • The tourism industry landscape in 2020 is markedly different from last year, and 2021 will likely be drastically different as well. [6]
  • Guests that interacted with Rose spent up to 30% more money than similar guests who didn’t. [6]
  • Statistics show that over 70% of all travelers want to contribute to sustainable tourism, but experience several barriers to going through with their ideals. [6]
  • Many hotels worry that undertaking sustainable projects may impact their bottom line, but 67% of high income travelers say that they’d rather spend money on experiences than a better hotel room. [6]
  • Statistics show that over 90% of travelers want personalized online experiences. [6]
  • Currently, 77% of US airports and 71% of airlines have R&D projects in the works. [6]
  • In January 2021, it was estimated that around 4.66 billion people actively used the internet worldwide – this is 59.5% of the global population. [7]
  • Of this number, 92.6% surf the web via their mobile devices. [7]
  • According to the World Bank Group, around 15% of the world’s population has some form of disability. [7]
  • 90% of people said that they’ve ended up making their purchase through another, more accessible website. [7]
  • Essential services, such as the ones on government websites are not exempt from poor accessibility either; 70% of blind people reported being unable to access info or services through government organization websites. [7]
  • The frustration of low quality voice bookings is probably why almost 70% of people prefer booking their appointments via the internet. [7]
  • However, if we consider that 15% of people may have some form of disability, it becomes clear why offering an improved scheduling flow both on the phone and online is crucial. [7]
  • Since the start of the pandemic, appointment no shows have risen by over 5%. [7]
  • However, implementing automated SMS and email reminders can reduce no shows by up to 90%. [7]
  • Of the disabled people that have access to the internet, only 52.2% use it, indicating a rather large inequality. [7]
  • According to a 2020 study, more than 3.25 billion people worldwide are using voice assistants like Siri and Alexa to find information and make appointments for them. [7]
  • Plus, 70% of people book their appointments via their mobile phones. [7]
  • 21% book online via a desktop and 3% use their tablet. [7]
  • This is expected to rise by 13.1% CAGR and is expected to hit $546.31 million by 2026. [7]
  • The most popular are wellness and healthcare appointments which make up 25% of all appointments booked online. [7]
  • Over 78% of all healthcare providers now use a patient portal to allow patients to easily book their own appointments. [7]
  • 77% of patients think that having the ability to book, cancel, or change appointments online is important. [7]
  • According to a recent study, 68% of all patients expect to be able to book medical appointments online – this is an increase of 17.2% from 2016. [7]
  • A survey found that 95% of GPs were providing remote consultations, and 88% wanted them to continue in the future. [7]
  • However, a shocking 92% of top eCommerce sites don’t properly cater to disabilities and have inadequate form field descriptions in their checkout process. [7]
  • In fact, studies have shown that clear error messaging in online booking forms can help increase success rates by 22%, increase user satisfaction ratings by 31%, and decrease completion time by 42% for people with disabilities. [7]
  • Create your branded online booking page, benefit from automated SMS & Email reminders, rid your business of wasted time, and reduce appointment no shows by up to 90%. [7]
  • 70% of travellers research travel on their smartphone. [0]
  • 83% of US adults now prefer to book their travel online. [0]
  • 33% of consumers say they’ve used a virtual travel assistant to help organise and plan their next trip. [0]
  • Google data shows that travel related searches including ‘tonight’ and ‘today’ have grown by more than 519% in the past five years. [0]
  • 45% of UK travellers feel comfortable researching, planning and booking trips to new destinations using only their mobile. [0]
  • 72% of mobile bookings happen within 48 hours of last. [0]
  • Millennials prefer to book hotels via travel agencies but 52% browse the hotel’s website for more information. [0]
  • 82% of all travel bookings in 2018 were made online via a mobile app or website, without human interaction. [0]
  • 15.4% growth in worldwide online travel sales and 10.3% growth in online hotel bookings. [0]
  • Most people (82%). [0]
  • Google data shows that travel related searches which include ‘tonight’ and ‘today’ have grown by more than 519% in the past five years. [0]
  • Mobile conversion for travel bookings is just 0.7% vs. 2.4% for desktop bookings. [0]
  • 80.8% of customers abandon their booking on travel websites. [0]
  • Hotels’ average online conversion rate is 2.2%. [0]
  • Online travel bookings make up 27% of all online spending. [0]
  • More and more consumers are booking travel breaks last minute using their smartphone, with Google trends showing a massive 519% increase in travel related searches whereby people are including the phrases “tonight” and “today”. [0]
  • Meaning that only 0.27% of the worlds online spending is generated from the travel industry. [0]
  • 90% of people do all their holiday research online, whereas only 80% of people book online. [0]
  • 51% of US travellers said that once they decide on a trip, they will spend less than one week to research. [0]
  • 31% of hotel and accommodation searches began on search engines in 2018, this was an increase of 23% in 2017. [0]
  • 23% of travellers going on a trip for leisure are confident they’ll find the same flight or hotel details on mobile compared to desktop. [0]
  • 80% of all travellers spend up to 4 weeks on TripAdvisor reading other traveller reviews and researching a destination. [0]
  • Meanwhile, the other half (51%). [0]
  • The survey found only 23% of leisure travellers were happy that they would find the same hotel or flight deals using a mobile compared to desktop. [0]
  • TripAdvisor claims 80% of all travellers will spend around four weeks researching a destination, taking the time to read reviews and hunting for unique travel tips to make their trip even better before booking. [0]
  • Given that 90% of travellers say they are influenced by reviews online, it’s clear that TripAdvisor still leads the way. [0]
  • 55% of travellers across the world are now more determined to make sustainable travel choices than they were previously. [0]
  • 70% of global travellers would be more likely to book their accommodation if they knew it was eco. [0]
  • This education has resulted in over half of travellers (55%). [0]
  • Holiday companies should certainly look to maximise this consumer behaviour and highlight green credentials on their websites, considering 70% of travellers say they would be more likely to book a hotel if they knew it was environmentally friendly. [0]
  • 80% of customers who get asked to leave a review will do so. [0]
  • 22% of people who write an online review will do so without being asked. [0]
  • 54% of guests have experience in writing and submitting one review in the last year. [0]
  • 95% of traveller reviews on average will be positive. [0]
  • 72% of new customers won’t book until they have spent time reading other traveller reviews. [0]
  • 15% of customers don’t trust businesses without reviews. [0]
  • 6% of consumers don’t trust online customer reviews. [0]
  • Google users are most active & contribute to 57.5% of all reviews online. [0]
  • The online travel sector continues to see substantial year on year growth since 2014, with an average of 10% increase every year. [0]
  • 48% of US smartphone users are happy to plan, research and book their trip to a new destination just using their mobile phone. [0]
  • 87% of travellers rated the mobile experience on Booking.com number one for experience, in the travel industry. [0]
  • 33% of all French travellers book using a mobile device, this drops to 15% in Germany, 21% in the US, and 25% in the UK. [0]
  • 55% of travellers believe they must review many travel resources before booking. [0]
  • 63% prefer to read reviews, view pictures and book online all on the same website. [0]
  • 60% rise of mobile travel bookings is expected by 2021. [0]
  • Mobile travel booking statistics show that 21% of US travellers book their travel with a smartphone. [0]
  • 27% of users prefer to book using a mobile app. [0]
  • 39% of travellers preferred how quick it was to book via an app. [0]
  • 30% enjoyed the extra functionality apps provided, combined with receiving useful updates. [0]
  • 79% liked price alert notifications which added value to their booking experience. [0]
  • Travel companies with an app will get 60% of their bookings via mobile devices, up 41% from last year. [0]
  • 50% of all travel apps are deleted within a month of being downloaded. [0]
  • Particularly with regard to receiving price notifications, 79% of people liked this feature the most when using travel apps. [0]
  • 34% of millennial travellers are increasingly turning to travel agents. [0]
  • 60% of millennials are happy to pay more for a travel agent’s advice. [0]
  • 60% of millennials are happy to pay more for the knowledge travel agents provide and the advice they offer about a destination. [0]
  • 30% of hotel guests spend more when they’ve used a Chatbot vs. those who didn’t. [0]
  • 67% of high income travellers would prefer to spend their money on experiences rather than a better hotel room. [0]
  • 69% of travellers have used voice search while researching a trip. [0]
  • 77% of airports and 71% of airlines will be introducing R&D in biometric ID management in the next five years. [0]
  • 73% of travellers intend to stay in an environmentally friendly accommodation in the next year. [0]
  • The Cosmopolitan Hotel in Las Vegas found that guests who interacted and text its Chatbot, Rose, spent up to 30% more money than those who didn’t. [0]
  • 74% of all travellers intend to stay in eco friendly accommodation in the next year. [0]

I know you want to use Online Appointment Scheduling Software, thus we made this list of best Online Appointment Scheduling Software. We also wrote about how to learn Online Appointment Scheduling Software and how to install Online Appointment Scheduling Software. Recently we wrote how to uninstall Online Appointment Scheduling Software for newbie users. Don’t forgot to check latest Online Appointment Scheduling statistics of 2024.

Reference

  1. condorferries – https://www.condorferries.co.uk/online-travel-booking-statistics.
  2. financesonline – https://financesonline.com/appointment-scheduling-statistics/.
  3. wpbookingplugins – https://wpbookingplugins.com/online-appointment-scheduling-statistics-2020/.
  4. zippia – https://www.zippia.com/advice/appointment-scheduling-statistics/.
  5. alliedmarketresearch – https://www.alliedmarketresearch.com/appointment-scheduling-software-market.
  6. invoca – https://www.invoca.com/blog/healthcare-marketing-statistics.
  7. stratosjets – https://www.stratosjets.com/blog/online-travel-statistics/.
  8. 10to8 – http://10to8.com/blog/accessibility-statistics-for-online-booking/.
  9. patientpop – https://www.patientpop.com/blog/infographic-online-scheduling/.
  10. bookedin – https://bookedin.com/blog/online-appointment-booking-statistics/.
  11. patientpop – https://www.patientpop.com/blog/online-scheduling-statistics-healthcare/.
  12. nih – https://pubmed.ncbi.nlm.nih.gov/25087546/.
  13. getapp – https://www.getapp.com/resources/research-online-booking-importance-of-appointment-scheduling/.

How Useful is Online Appointment Scheduling

One of the key benefits of online appointment scheduling is the convenience it offers to clients. Instead of having to call during business hours to make an appointment, clients can book their appointments online at any time of the day, from anywhere with an internet connection. This flexibility allows clients to schedule appointments without having to disrupt their daily routines or wait on hold to speak with a receptionist.

For businesses, online appointment scheduling provides a more efficient way to manage their appointments. By allowing clients to book their own appointments online, businesses can reduce the time and resources spent on phone calls and manual scheduling processes. This not only saves time for staff members but also reduces the likelihood of double bookings or scheduling errors.

Furthermore, online appointment scheduling can help businesses reduce the number of missed appointments. Many online scheduling platforms provide automated reminders to clients in the form of emails or text messages, reducing the likelihood that clients will forget about their appointments. This helps businesses maintain a more consistent schedule and reduces lost revenue from missed appointments.

Another advantage of online appointment scheduling is the ability to accommodate last-minute changes or cancellations more effectively. Clients can easily reschedule or cancel their appointments online, allowing businesses to fill those time slots with other clients who may be on a waitlist. This flexibility can help businesses maximize their appointment availability and optimize their schedules for maximum productivity.

In addition to improving the efficiency of appointments, online scheduling can also enhance the overall customer experience. Clients appreciate the convenience and ease of booking appointments online, and businesses that offer this option can differentiate themselves from competitors who still rely on traditional scheduling methods. By providing a user-friendly online booking system, businesses can attract new clients and retain existing ones by offering a modern and customer-centric approach to appointment scheduling.

Overall, online appointment scheduling offers a wealth of benefits to both businesses and their clients. From increased convenience and efficiency to improved customer satisfaction and reduced no-show rates, online scheduling has become a valuable tool for businesses looking to streamline their operations and enhance the overall customer experience. As technology continues to evolve, online appointment scheduling will likely become even more prevalent, revolutionizing the way businesses manage their appointments and interact with their clients.

In Conclusion

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