Queue Management Statistics 2024 – Everything You Need to Know

Are you looking to add Queue Management to your arsenal of tools? Maybe for your business or personal use only, whatever it is – it’s always a good idea to know more about the most important Queue Management statistics of 2024.

My team and I scanned the entire web and collected all the most useful Queue Management stats on this page. You don’t need to check any other resource on the web for any Queue Management statistics. All are here only 🙂

How much of an impact will Queue Management have on your day-to-day? or the day-to-day of your business? Should you invest in Queue Management? We will answer all your Queue Management related questions here.

Please read the page carefully and don’t miss any word. 🙂

Best Queue Management Statistics

☰ Use “CTRL+F” to quickly find statistics. There are total 91 Queue Management Statistics on this page 🙂

Queue Management Market Statistics

  • Market Overview information by Vertical, by Components and Region – forecast to 2025” the market is expected to reach USD 650 Million by 2025, registering a CAGR of 6.1% Queue Management System Market Scope. [0]
  • With the COVID 19 disruptions likely to continue for a couple of years, the market is expected to garner significant traction worldwide in the years to come. [0]

Queue Management Latest Statistics

  • 25% would only wait a maximum of two minutes. [1]
  • 59% would wait no longer than four minutes. [1]
  • 73% would abandon their purchase if they had to queue for more than five minutes. [1]
  • Customers agree that queue management is something that businesses should pay more attention to 83% of shoppers consider fast moving queues an essential part of the customer experience. [1]
  • 76% say stores should be doing more to reduce queues in busy periods. [1]
  • 56% of consumers say fast payment and reduced queuing is critical to “positively influencing their perception of a retail brand”. [1]
  • Over 75% of shoppers say that queuing to pay for a product is the worst part of the in. [1]
  • 27% of consumers get annoyed by fellow shoppers when queuing. [1]
  • 19% of shoppers have even had an argument with a partner or friend in a queue. [1]
  • Nearly 50% of customers will wait in a queue despite feeling irritated. [1]
  • People overestimate their wait time by around 36%. [1]
  • 84% of grocery store shoppers reported that watching digital signs made checking out far less daunting. [1]
  • Perceived wait time is reduced as much as 35% by digital signs. [1]
  • 86% of Brits say they avoid stores if they perceive the queue to be too long. [1]
  • 74% would shop in a competitor’s store if they perceive the queue time to be quicker. [1]
  • 70% would be less likely to return to shop again if they had experienced long waits, researchers found. [1]
  • 66% of British consumers have abandoned their purchase because of long queues, with only 22% returning later to make the purchase. [1]
  • Increasing the queue length from 10 to 15 customers would reduce purchase incidence from 30% to 27%. [1]
  • 89% of Singaporean shoppers have left a store in the past six months because the queue was too long. [1]
  • 34% did not attempt to purchase the item again. [1]
  • 27% purchased a similar item from a different retailer. [1]
  • 24% say retailers should offer extra loyalty points for those enduring long queues. [1]
  • 21% propose rewarding customers with additional promotions, such as a free cup of coffee. [1]
  • 10% are in favor of a fast track queue for VIP customers during busy periods. [1]
  • Retailers lose 10% of footfall due to queues and wait times in store. [1]
  • 26% of customers who walk out of customers will discontinue their purchase journey completely. [1]
  • Only 77% of shoppers are satisfied with the length of lines. [1]
  • 84% of patients say that reasonable wait time is somewhat or very important to a quality patient experience. [1]
  • 30% of patients experiencing long wait times leave before seeing the doctor, and 20% change their healthcare providers altogether. [1]
  • Patients aged 70 to 74 are almost 10 percent more likely to have a stroke when visiting facilities with longer wait times. [1]
  • 43% of patients start feeling frustrated. [1]
  • 61% of physicians have heard negative feedback from their patients regarding wait times. [1]
  • A combined 63% of physicians believe wait times have “no impact” or “minimal impact” on their ability to retain patients; however, 24% of patients say they’ve changed doctors because of long wait times 12% of physicians “no impact at all”. [1]
  • 51% of physicians “a minimal impact”. [1]
  • 64% of physicians say patient arrival times are usually the biggest reason they run behind schedule. [1]
  • 83% of patients say being told in advance what the wait time will be could help to reduce frustration. [1]
  • Noshow patients cost around $200 per unused time slot, and the average no show rate for most US practices is around 20%. [1]
  • Patients’ reactions to long wait time 24% change providers. [1]
  • 24% tell friends and family not to make appointments with that provider. [1]
  • 22% leave the office without seeing the doctor. [1]
  • 17% rate the provider poorly in a patient satisfaction survey. [1]
  • 14% leave a critical review of the medical provider. [1]
  • 41% of patients specifically look for information about wait times when evaluating new doctors through online reviews. [1]
  • Main causes of long wait times in healthcare 64% due to patients arriving late. [1]
  • 61% due to unexpected patient. [1]
  • 20% of doctors say they experience staffing challenges that influence wait times. [1]
  • 83% think it would help to be told in advance of the length of wait, or get notified via phone or text ahead of the appointment. [1]
  • 64% want to receive an apology from the provider for the duration of wait. [1]
  • 56% want a TV in the waiting room. [1]
  • 67% want free WiFi in the lobby. [1]
  • 69% want complimentary snacks and beverages. [1]
  • 49% want free reading materials in the waiting room. [1]
  • 72% of patients would be willing to see a different physician to minimize their wait. [1]
  • 90% of the visits to Canadian emergency departments, the actual time spent from triage to the doctor’s initial assessment was much longer than the recommended response time. [1]
  • In US, 61% of the patients waited 90 to 180 minutes in the outpatient department, while 36.1% spent less than 5 minutes with the doctor in the consulting room. [1]
  • The average time spent waiting in a bank lobby rose from four minutes and 46 seconds to five minutes and eight seconds, an increase of 8%. [1]
  • In 2014, more than a fifth of Americans said they hadn’t been in a bank branch in more than a year, and 70% said they hadn’t been in a branch in the past week. [1]
  • In the US, the average wait before being seated at a restaurant is 23 minutes 93% of restaurants have at least some wait time periods. [1]
  • 30% of restaurants report that waits are getting longer. [1]
  • 8% wait longer than 40 minutes. [1]
  • Without waiting, the total revenue generated by the restaurant would increase by nearly 15%. [1]
  • Queue Management System Market is Expected to Expand at 6.1% CAGR, to Reach USD 650 Million by 2025 Report by Market Research Future. [0]
  • Internet of Things in Healthcare Market is Expected to Reach USD 320 Billion by 2027 at 25.5% CAGR –. [0]
  • Customers don’t prefer to wait more than four minutes, according to 59% of them Only 25% of people would wait two minutes. [2]
  • 73% of customers quit the purchase if they have to wait longer than 5 minutes. [2]
  • Fast moving lines are important for a better customer experience, according to 83 percent of consumers 56% believe that speedy payment and reduced queueing have a positive impact on consumer opinions of a brand. [2]
  • 76 % believe retailers should do more to eliminate peak. [2]
  • 77 percent of Brits believe that waiting in line for more than 5 minutes to make a purchase is unfair. [2]
  • According to reports, 89 percent of Singapore shoppers had walked out of the stores due to long queues. [2]
  • A total of 27% bought a similar product from a different shop. [2]
  • 34 percent said they would not buy the product again The average person overestimates their waiting time by 36%. [2]
  • Digital signs reduce the customer’s perceived wait times by 35%. [2]
  • Nearly, 50% still say they would wait in queue despite getting annoyed. [2]
  • Watching digital instructions made 84 percent of grocery consumers’ checkout procedures less stressful. [2]
  • Just 77 percent of customers are OK with the lengthy queues. [2]
  • Queues and long wait times in stores cost retailers 10% of their revenue. [2]
  • 84% of patients believe that a fair wait time is crucial to delivering quality patient care. [2]
  • 24% of patients recommend family and friends not book appointments with a specific physician 14% give a negative review. [2]
  • 22% of patients leave the office without consulting the doctor 25% because of technical issues Unexpected patient healthcare issues account for 61% of wait times 64 percent were due to late patient arrivals, while 20% were due to staffing shortages. [2]
  • 64% of patients want an apology for the long wait. [2]
  • While waiting, 56% of people expect to be entertained 83 percent of patients feel it would be beneficial to get estimated wait times through SMS before their visit. [2]
  • According to 49% of patients, providing magazines or other materials for waiting patients can be entertaining. [2]
  • The time spent waiting at a bank has increased by 8%. [2]
  • 93% says that they experience some wait times. [2]
  • Except for the wait, the restaurant’s overall revenue would have grown by about 15%. [2]
  • Based on 2019 graduation data, 36% of the US population had graduated from college. [3]
  • In Canada, 56.71% of adults have a college degree, making it the most educated country in the world. [3]
  • Higher Education statistics from Statista show that the percentage of people in the United States who have obtained a college degree has grown steadily between 1940 and 2019. [3]
  • Retrieved from https//www0.gsb.columbia.edu/mygsb/faculty/research/pubfiles/5474/queueing%20theory%20and%20modeling.pdf on November 9, 2017 CITE. [4]

I know you want to use Queue Management Software, thus we made this list of best Queue Management Software. We also wrote about how to learn Queue Management Software and how to install Queue Management Software. Recently we wrote how to uninstall Queue Management Software for newbie users. Don’t forgot to check latest Queue Management statistics of 2024.


  1. globenewswire – https://www.globenewswire.com/en/news-release/2021/07/07/2259200/0/en/Queue-Management-System-Market-is-Expected-to-Expand-at-6-1-CAGR-to-Reach-USD-650-Million-by-2025-Report-by-Market-Research-Future-MRFR.html.
  2. qminder – https://www.qminder.com/blog/queue-management/queue-management-statistics-facts/.
  3. shrivra – https://shrivra.com/blog/top-25-must-know-facts-stats-about-queue-management/.
  4. qless – https://qless.com/statistics-that-show-how-appointment-scheduling-benefits-higher-education/.
  5. statisticshowto – https://www.statisticshowto.com/queuing-theory/.

How Useful is Queue Management

Queue management is a process that involves organizing and controlling the flow of people or items in a designated area, such as a pharmacy, supermarket, or a government office. By implementing an effective queue management system, businesses and organizations can streamline operations, improve customer satisfaction, and increase overall efficiency.

One of the key benefits of queue management is the reduction of waiting times. Nobody likes to stand in line for an indefinite amount of time, especially during peak hours. By implementing a well-designed queue management system, businesses can minimize wait times, thus enhancing the customer experience and reducing the likelihood of lost sales or frustration.

Queue management also helps in optimizing resources and personnel. By analyzing customer traffic patterns and peak hours, businesses can allocate staff members accordingly to ensure smooth operations and maximum productivity. This not only benefits the business in terms of cost savings but also helps in maintaining customer satisfaction and loyalty.

Furthermore, queue management can help in preventing chaos and confusion in busy environments. Without a proper queue system in place, customers may crowd around counters or checkout lanes, leading to disputes, delays, and a negative atmosphere. A clear and organized queue management system can help in maintaining order and improving the overall ambiance of the facility.

Moreover, queue management can lead to improved staff performance and satisfaction. When employees are able to work in an organized and efficient environment, they are more likely to perform their tasks effectively and with a positive attitude. This can lead to higher employee retention rates, lower turnover, and ultimately, better customer service.

In addition, queue management allows businesses to gather valuable data and insights about customer behavior and preferences. By analyzing wait times, peak hours, and customer feedback, businesses can make informed decisions about staffing levels, facility layouts, and service offerings. This data-driven approach can help in optimizing operations and constantly improving the customer experience.

Overall, queue management is a critical component of modern business operations. By implementing an effective queue management system, businesses and organizations can enhance customer satisfaction, streamline operations, and boost overall efficiency. In today’s competitive marketplace, it is essential for businesses to prioritize the customer experience, and queue management is a vital tool in achieving that goal.

In conclusion, queue management is a practical and valuable tool for businesses looking to improve operations and customer service. It is essential for businesses to invest in an effective queue management system to stay competitive and relevant in today’s fast-paced world.

In Conclusion

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