Retail Management Systems Statistics 2024 – Everything You Need to Know

Are you looking to add Retail Management Systems to your arsenal of tools? Maybe for your business or personal use only, whatever it is – it’s always a good idea to know more about the most important Retail Management Systems statistics of 2024.

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Best Retail Management Systems Statistics

☰ Use “CTRL+F” to quickly find statistics. There are total 374 Retail Management Systems Statistics on this page 🙂

Retail Management Systems Benefits Statistics

  • Because of the benefits of integrating AI into your POS system, 15% of US businesses have already used AI. [0]

Retail Management Systems Usage Statistics

  • A survey of small businesses shows that 50% of small businesses believe that the various reports that they generate are crucial in helping sustain their POS usage. [1]
  • Last year we found out that overall CRM usage increased from 56% to 74%. [2]
  • In the UK, supermarket plastic bag usage has fallen by 86% in 2018. [3]
  • Another plastic reduction measure is the 5p charge per plastic bag in England, which slashed plastic bag usage by 86%. [3]

Retail Management Systems Market Statistics

  • The largest POS market segment is POS hardware, which is predicted to reach $66.30 billion by 2025. [1]
  • Cloud POS systems have gone beyond the 20% critical level in market penetration. [1]
  • Recent events and conditions considered, the global retail market was projected to have a compound annual growth rate of. [4]
  • China is the largest ecommerce market in the world with $792.5 million in sales, taking 33.3% of the global total. [4]
  • The US retail market saw a 0.7% monthover month decrease in December 2020. [4]
  • The global mobile payments market is predicted to grow by 33% by 2024. [4]
  • mobile CRM market will grow 11% to $15 billion worldwide. [2]
  • In 2019, the globalERP software market grew by 9%, resulting in a worldwide value of approximately $39 billion in total software revenue. [5]
  • Asia Pacific is an emerging ERP market expected to achieve acompound annual growth rate of 9.8% through 2027. [5]
  • Asia Pacific is an emerging ERP market expected to achieve a Global market growth is expected to increase at aCAGR of over 8% in the next five years. [5]
  • In the UK, supermarket plastic bag usage has fallen by 86% in 2018. [3]
  • Together with Google, Facebook controls 82% of the digital advertising market. [3]
  • Millennials and Generation Z will represent 45% of the global personal luxury goods market by 2025. [3]
  • Business process management was a $3.38 billion market in 2019, and Mordor Intelligence projects a CAGR of 6.26%, with sales reaching $4.78 by 2025. [6]
  • The RPA market, valued at $1.4 billion in 2019, is forecast to grow at a CAGR of 40.6% between 2020 and 2027, according to Grand View Research. [6]
  • In 2019, DPA was a $7.8 billion market; it’s forecast by Mordor Research to grow at a CAGR of 13%, reaching $16.12 billion by 2025. [6]
  • Key statThe supply chain management market is expected to grow from $15.85 billion in 2019 to $37.41 billion by 2027, a CAGR of 11.2%.—Allied Market Research. [6]
  • No wonder the global market for accounting software is forecast to grow at a CAGR of 8.02% from 2018 to 2026, increasing from $11 billion to $20.4 billion. [6]
  • The productivity software market, which includes office and collaboration applications, was forecast to reach nearly $62 billion in 2020, with revenue predicted to increase at a CAGR of 6.8%, reaching $85 billion by 2025, says Statista. [6]
  • In late 2019, a report forecast that the supply chain AI market was poised to grow at a CAGR of 39.4% through 2027. [6]
  • But months after the COVID19 pandemic struck, Meticulous Research raised that forecast to an even more eye opening 45.3%, with the market reaching $21.8 billion in less than seven years. [6]
  • The analyst firm, which is forecasting that the worldwide RPA market will grow 19.5% from 2019 to 2020, to nearly $2 billion, also predicts that 90% of large organizations throughout the world will have adopted RPA in some form by 2024. [6]
  • Key statAt an expected CAGR of 19%, the market marketing automation software market is forecast to reach $16.87 billion by 2025.—Mordor Intelligence. [6]
  • Estimated by eMarketer, worldwide retail e commerce will grow from €2.96 trillion in 2019 to €6.54 trillion by 2025 — increasing its market share from 13.9% to 22.3% during the forecast period. [7]
  • Led by ecommerce subsidiaries of the Alibaba group and with an annual growth rate of 35%, China is also one of the markets with the fastest e. [7]
  • It was projected that the total would reach €4.1 trillion by 2021 — of which mobile commerce was expected to take a market share of 72.9%. [7]
  • According to Research and Markets, the global warehouse automation market is predicted to increase at a CAGR of 13.6% during 2021 and 2026 — reaching an estimated value of approximately €27.4B by 2026. [7]
  • According to Grand View Research, Europe accounted for a revenue share of 34.1% in the global material handling equipment market in 2020, thereby dominating the market. [7]
  • In addition, Asia Pacific is estimated to witness a CAGR of 9.7% in their material handling equipment market during the 2021. [7]
  • According to Grand View Research, the market was valued at €23.25B in 2020 and is now projected to reach 38.4B by 2028 — exhibiting a 7.4% CAGR during the forecast period. [7]
  • The mobile robotics market in material handling and logistics is estimated to be valued at €62 billion by 2027 — this number is even expected to have more than doubled by the year 2038. [7]
  • Back in 2018, the market share of the e commerce segment exceeded 15% in terms of revenue and is expected to expand at a CAGR of 8% until 2025. [7]

Retail Management Systems Software Statistics

  • More than 86% of the total software spending in the retail industry is dedicated to the concept of “unified commerce.”. [1]
  • according to Buyer Zone , 91% of companies with more than 11 employees now use CRM software. [2]
  • Although the use of CRM on a mobile device is still lower than that from a laptop or desktop, the rising use from mobile devices and tablets means that 81% of users are now accessing their CRM software from multiple devices. [2]
  • Spending on software as a service will reach approximately $42 billion and represent 75% of total customer relationship management software spend, continuing the rapid decline of on. [2]
  • We can see that CRM software leads this technology investment, with 44% of businesses planning to increase IT budgets in 2021, up from 38% in 2020. [2]
  • Topping the table are the 47% of businesses planning to increase spending on help desk and customer service software. [2]
  • With 74% of them saying that CRM software has improved their access to customer data!. [2]
  • In 2019, the globalERP software market grew by 9%, resulting in a worldwide value of approximately $39 billion in total software revenue. [5]
  • When asked what went wrong during implementation, only12% of respondents noted poor quality of software. [5]
  • Manufacturing companies are the Manufacturers represented the largest portion at47% of companies looking to purchase ERP software. [5]
  • Following manufacturers, distributors (18%), services (12%) and construction (4%). [5]
  • In a survey ofcompanies looking to purchase ERP software, 89% identified accounting as the most critical ERP function. [5]
  • The biggest influencers in purchasing ERP softwarewere finance and accounting (23%) and IT department employees (23%). [5]
  • On average,26% of workersuse their company’s ERP software. [5]
  • More than half(53%). [5]
  • No wonder the global market for accounting software is forecast to grow at a CAGR of 8.02% from 2018 to 2026, increasing from $11 billion to $20.4 billion. [6]
  • The productivity software market, which includes office and collaboration applications, was forecast to reach nearly $62 billion in 2020, with revenue predicted to increase at a CAGR of 6.8%, reaching $85 billion by 2025, says Statista. [6]
  • Prices for RPA software will decrease 10% to 15% by the end of 2020 and 5% to 10% in 2021 and 2024. [6]
  • Key statAt an expected CAGR of 19%, the market marketing automation software market is forecast to reach $16.87 billion by 2025.—Mordor Intelligence. [6]
  • 38% of companies lackorder management, inventory management, pointofsale , andthird. [8]

Retail Management Systems Adoption Statistics

  • Before 2024 begins, a 50% cloud POS adoption rate is expected to be reached in all restaurant categories. [1]
  • Still, use of true AI in BPA is relatively low, though it has accelerated considerably in recent years, with enterprise AI adoption up 25%, according to McKinsey’s 2019 Global AI survey. [6]
  • It is predicted that there would be a 50% increase in cloud based POS adoption in 2021. [0]

Retail Management Systems Latest Statistics

  • The top POS priorities among North American retailers for 2020 are omnichannel capabilities integration (59%), improve existing POS (52%), unified ecommerce platform (44%), mobile POS (44%), POS upgrade or replacement (41%), and hardware upgrade (30%). [1]
  • 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. [1]
  • Meanwhile, 52% of retailers wanted to enhance their POS systems in the same year. [1]
  • Compliance (7%) and considering a unified payment platform (7%). [1]
  • 16.9% – the expected annual growth of mobile POS value from 2021 to 2025. [1]
  • 54% of businesses have used mobile POS for processing transactions. [1]
  • 79% of stores that use POS systems are small and mid sized brands, while 21% are large enterprises. [1]
  • 23% of mobile POS users still can’t accept payment using the tool. [1]
  • Today, 46% of retailers don’t utilize mobile POS to process their transactions. [1]
  • As of 2020, 50.6% of mobile POS users are male and 49.4% are female. [1]
  • Among consumers, 28.6% of mobile POS users are between 25 and 34 years old, which is also the age group with the largest number of users. [1]
  • The yearon year growth rate of mobile POS payment users is +10.1%. [1]
  • Mobile POS Payment Users Based on Income 30.8% belong to the low. [1]
  • 16.3% = 45–54 years 7.8% =. [1]
  • 34% of retailers use mobile website or applications to retrieve customer information they can use to create a more personalized experience. [1]
  • 78% retailers plan to use mobile apps to help with identifying the customers in their stores. [1]
  • 56% of retailers can retrieve buyers’ contact information during checkout; 22% of retailers can do so before checkout and 7% can get a buyer’s contact details after checkout. [1]
  • 35% of retailers are already offering personalized rewards based on customer loyalty. [1]
  • Meanwhile, 23% of retailers plan to offer personalized rewards within 12 months, and another 23% plans to do the same within 1. [1]
  • 41% of retailers plan to add “suggested selling based on previous purchases” within 1 3 years as part of creating a more personalized experience for the buyer. [1]
  • This is already being offered by 22% of retailers and another 22% also plan to implement the same personalization approach within 12 months. [1]
  • 23% of retailers are exploring NFC & Beacons and 15% uses media listening as alternative customer identification technologies. [1]
  • 91% of shoppers are more likely to buy in stores that can provide more personalized and relevant suggestions. [1]
  • 83% of consumers are willing to divulge personal information in exchange for a personalized shopping experience. [1]
  • For 79% of shoppers, a key consideration when looking for stores to shop is personalized service. [1]
  • 56% of consumers opt for businesses with brands that allow shoppers to use a shared cart across different channels. [1]
  • Only 7% of retailers are currently using cloudbased POS, but 28% claim that they plan to adopt cloud based POS in the future. [1]
  • 52% of corporate organizations have fully transitioned to cloudbased POS; 40% more are planning to migrate to cloud. [1]
  • More than 60% of recent POS system purchases were cloud platforms, setting a new milestone when cloud platforms first surpassed legacy systems. [1]
  • Here are a few significant POS + AI statistics 15% of businesses in the United States have used POS with AI capabilities. [1]
  • 40% of USbased businesses are planning to use AI enabled POS within the next 12 months. [1]
  • 40% of customers in the 1824 age group are happy with the AI integration in stores that meet their expectations and preferences. [1]
  • Experts predict that AI enabled services will grow further, with 15% of businesses already deploying it in their POS systems. [1]
  • 78% of retailers are not capable of identifying their customers until checkout. [1]
  • 22% of retailers do not have the capability at all to identify their customers. [1]
  • 22% of retailers use their customers’ purchase history to suggest new products or services. [1]
  • 75% of companies are planning to allocate in store mobile tools in their budgets within the next year. [1]
  • 49.3% of retailers agree that fraudulent activities occur the most during instore. [1]
  • Multichannel purchases are also vulnerable to fraudulent activities according to 18.8% of retailers. [1]
  • The use of POS exception based CCTV interface as part of security measures has increased by more than 16% since 2019, rounding up the businesses utilizing this technology to 49.3%. [1]
  • 72.5% of businesses use POS data mining as part of their loss prevention system. [1]
  • In 2019, 65.1% of US based retailers turned to POS data to power their loss prevention efforts, registering a 7.9% increase from the previous year. [1]
  • Over 56% of retailers in the US have already deployed POS analytics to combat fraud. [1]
  • New POS systems based technologies, such as fingerprint ID, are emerging, with 5.8% of retailers already using the technology, 2.9% in the testing phase, and 2.9% planning to implement in 2021. [1]
  • Unified Commerce Markets Analysis 2020 Over 86% of All Software Spending in Retail Is Now Focused on the Concept of Unified Commerce. [1]
  • Ultimately, the year 2020 ended with a 3% decline in total worldwide retail sales at $23.389 trillion. [4]
  • Fortunately, the latest forecasts bring hope that the overall global retail will rebound to 5.1% CAGR in 2021. [4]
  • Despite the challenges, the global retail ecommerce sales grew by 27.6% in 2020 compared to the previous year, with a total of $4.280 trillion. [4]
  • China is projected to produce as much as $2.779 trillion in ecommerce sales, which is 56.8% of the worldwide total. [4]
  • 95% of all purchases are projected to be done via ecommerce. [4]
  • Building supplies and distribution centers are the most profitable industries by a 5% net margin. [4]
  • However, yearover year growth was rated at 2.9%. [4]
  • In all, the total US retail sales for the entire 2020 showed a 0.6% growth compared to 2019. [4]
  • Meanwhile, the US online retail sales grew from $343.150 million in 2019 to $374.38 million in 2020, showing a 9.1% growth. [4]
  • unemployment in the retail sector remained high at 6.7% in November 2020 compared with 2019. [4]
  • Amazon accounted for around 39% of online commerce spending in the US in 2020. [4]
  • The average gross margin in retail as of 2018 was 50.96%. [4]
  • 52.8% of American consumers visit Walmart in any given month. [4]
  • Small retailers with 50 employees or less represent 98.6% of all retail firms. [4]
  • Small retailers hire 39.8% of all retail employees. [4]
  • Small retailers have an average gross margin of 51%. [4]
  • In all, retail executives name the following as their top investment priorities for 2021 digital acceleration (88%), supply chain resilience (78%), health and safety (78%), and cost structure realignment (72%). [4]
  • Customers spend 69% of their discretionary income each month in. [4]
  • 40% of US consumers reduced retail spending in general after the pandemic hit. [4]
  • Additionally, 87% of customers said they would attend exclusive access to items or sale in physical stores. [4]
  • 81% of customers also said they would attend parties organized by physical stores. [4]
  • Meanwhile, 80% of customers said they would attend a product demonstration or tutorial by physical stores. [4]
  • 71% of customers said they would attend a game or competition organized by physical stores. [4]
  • 82% of shoppers attended a retail event in 2018. [4]
  • In the US, Clickand Collect sales grew by 60.4% in 2020 compared to 2019. [4]
  • 89% of US consumers are more likely to support retail brands that have a positive impact on the world. [4]
  • 36% more consumers tried a new product brand during the pandemic. [4]
  • 79% of consumers now prefer selfcheckout and would like to continue doing it after COVID. [4]
  • Curbside orders also increased by 208% during the pandemic. [4]
  • 59% of customers say they would like to continue curbside pickup after the pandemic. [4]
  • According to a pre Thanksgiving survey conducted in 2020, 56% of consumers are anxious about shopping in stores. [4]
  • As of 2019, ecommerce only comprised approximately 9.46% of retail sales. [4]
  • However, ecommerce took 14.3% of the pie in the third quarter of 2020. [4]
  • The number of unique online shoppers rose 40% yearon year during the pandemic. [4]
  • Around 69% of Americans have shopped online. [4]
  • 25% of American adults shop online at least once a month. [4]
  • Around 20% of buyers who return an online purchase in store make an additional purchase. [4]
  • 85% of orders from social media channels originate from Facebook. [4]
  • 84% of US online buyers review at least one social media platform before buying. [4]
  • 39% of Americans share their experiences from vendors on social media platforms. [4]
  • 30% of online customers have posted feedback online. [4]
  • A 2019 survey revealed that 25% of ecommerce companies planned to sell directly on social media in 2020. [4]
  • Meanwhile, 15% of ecommerce companies were already selling on social media in 2019. [4]
  • Branded Online Store 45% Branded Online Store. [4]
  • 65% of all ecommerce traffic comes from mobile. [4]
  • 53% of ecommerce sales come from mobile sessions. [4]
  • Fashion retailers convert 89.3% of mobile traffic into sales. [4]
  • 79% of smartphone users have made an online purchase using a mobile device in the last six months. [4]
  • Around 37% of smartphone users make an in store mobile payment at least once every six months. [4]
  • Additionally, mobile payment apps are predicted to handle an estimated $14 trillion worth of transactions every year come 2024. [4]
  • US ecommerce growth jumps to more than 30%, accelerating online shopping shift by nearly 2 years. [4]
  • The projected percent change in employment from 2020 to 2030. [9]
  • The average growth rate for all occupations is 8 percent. [9]
  • The percent change of employment for each occupation from 2020 to 2030. [9]
  • Statistics from Forester have shown that 50% of teams improved their productivity by using a mobile CRM. [2]
  • A Nucleus Research report finds that for companies using a mobile CRM, 65% are achieving their sales quotas. [2]
  • While only 22% of reps using non mobile CRM have reached the same targets. [2]
  • In 2008, only 12% of businesses used cloudbased CRM This figure has now increased to 87%!. [2]
  • For example, only 15% of new customers subscribed to SuperOffice’s cloud CRM in 2010. [2]
  • Today, our cloud CRM is sold to 97% of our customers. [2]
  • Nearly 60% of organizations increased IT spending in 2020. [2]
  • It’s estimated that the U.S. will spend over 350 million dollars on email advertising in 2021, which makes a lot of sense given email’s consistently highly rated ROI of a $51 return on every $1 spent. [2]
  • We live in a world where 60% of consumers begin their product research with one or more search engines before heading to a particular website and they will use mobile devices, laptops and desktops to search for products they are interested in. [2]
  • Broken down this statistic showed that 91% of businesses with over 11 employees now use CRM, compared to 50% of those with 10 employees or less. [2]
  • In a survey of IT decision makers,53% said ERP was an investment priority, in addition to CRM. [5]
  • In a survey of IT decision makers, 50% of companiesare soon acquiring, upgrading or planning to update ERP systems soon. [5]
  • In a 2019 survey,67% of distributors and manufacturersdescribed their implementations as successful or very successful. [5]
  • When asked what went wrong during implementation, only After ERP implementation,49% of companies said they improved all business processes. [5]
  • Only 5% of business said they didn’t see any improvement. [5]
  • After ERP implementation, A 2020 report found that93% of organizationsreport their ERP projects as successful. [5]
  • Regarding implementation,minor customization was needed by 10% of respondents, some customization was needed by 33% and significant customization was needed by 37%. [5]
  • Regarding implementation, For a group of companies that underwent ERP implementation, nearly half(49%). [5]
  • Expansion of the initial project scope was the Nearlyone third of companies communicate about ERP implementationbefore selecting the product, 56% do it during the selection process and 13% share information right before going live. [5]
  • ERP implementation led tobusiness process improvement for 95% of businesses. [5]
  • In a study of companies implementing ERP, 85% had a projected timeline for ROI. [5]
  • Of that group,82% achieved ROI in their expected time. [5]
  • Thetop three business goalscited for implementation are achieving cost savings (46%), better performance metrics (46%) and improved efficiencies in business transactions (40%). [5]
  • When asked to selectareas where ERP produced ROI, the top three answers were reduced IT costs (40%), reduced inventory levels (38%) and reduced cycle time (35%). [5]
  • the cost of owning an ERP system is approximately3 5% of annual revenue. [5]
  • For large companies — revenue over $1 billion — the cost of owning an ERP system is2 3% of annual revenue. [5]
  • Other responses included inventory and distribution (67%), CRM and sales (33%) and technology (21%). [5]
  • In a survey of 84% of ERP users had an expected ERP spend of less than2% of annual income. [5]
  • 84% of ERP users had an expected ERP spend of less than 40% of companiesidentified better functionality as their primary reason for implementing an ERP system. [5]
  • In an IDC survey of small businesses with 50–99 employees, 58% supported investing in cloud and hosted solutions. [5]
  • ERP systems are an important investment and should be a top priority, according to53% of IT decision makersin a recent survey. [5]
  • Forrester Research estimates that 2020 cloud subscriptions for business applications accounted for The same study found that cloud based ERP systems had a 21% enterprise application growth rate in the public cloud in 2018. [5]
  • By 2024, An international survey of ERP users indicated64% of companies use SaaS, 21% use cloud ERP and only 15% using on. [5]
  • An international survey of ERP users indicated Cloud deployments account for 44%of all implementations for survey respondents in manufacturing and distribution. [5]
  • According to a Gartner report, by 2024,65% of CIOspredict that artificial intelligence will be integrated into ERP systems. [5]
  • According to a Gartner report, by 2024, 53% of UK CIO’sare looking for more intelligent ERP systems that include technology like machine learning, AI and automation. [5]
  • CIO’s listed 15% percent of organizationsplan to increase their Internet of Things budget. [5]
  • A broader move to more personalization across ERP systems leads82% of UK CIO’sto choose ERP systems with some customization or use UI overlays. [5]
  • A broader move to more personalization across ERP systems leads About80% of IT developerssay AI and machine learning will replace a considerable amount of ERP processes soon. [5]
  • Yet only10 percent of CIOsreported that AI and machine learning are a core part of their ERP. [5]
  • Yet only A 2018 survey in the UK found that53% of IT. [5]
  • A 2018 survey in the UK found that 75% of CIOssay they are leveraging their ERP to engage customers in real time. [5]
  • found that50% fail the first time around. [5]
  • Implementation can take30% longer than anticipated. [5]
  • 51% of companies experience operational disruptionwhen. [5]
  • ERP Implementation 93% of organizations report their ERP projects as successful Return on Investment 95% of companies saw process improvement from ERPs. [5]
  • 1 Manufacturing companies are the most likely adopters of ERP Cloud Technology. [5]
  • 53% of enterprises with ERP use cloud. [5]
  • 85% of IT developers say AI and machine learning will replace business processes. [5]
  • Top Retail Statistics to Look out for in 2024, Editor’s Choice Digitally native brands are predicted to open 850 brickand mortar stores in the next 5 years. [3]
  • E commerce retail sales are expected to account for 13.7% of retail sales worldwide in 2019. [3]
  • 62% of customers expect personalized discounts or offers based on past purchases. [3]
  • 81% of shoppers do online research before committing to a purchase. [3]
  • 31% of consumers say they do their shopping while flipping through their social media accounts. [3]
  • 82% of consumers say they are more likely or much more likely to purchase from a brand with multiple delivery options. [3]
  • When shopping for new products, 49% of US consumers start by looking at Amazon. [3]
  • In store shopping is still the preferred retail channel for 82% of Millennials, even the ones who also engage in online shopping. [3]
  • The Trump administration’s tariffs on $200 billion of Chinese exports increased from 10% to a hefty 25% in May 2019. [3]
  • According to Vend’s analysis of the US retail sales statistics, that’s with a gross margin of 50.96%. [3]
  • Some of the most profitable retail industries by net margin are building supplies and distribution centers, which frequently see a 5% net margin. [3]
  • 46% of retail participants reported closing establishments in 2018. [3]
  • Nevertheless, 68% still planned to open more establishments in 2019. [3]
  • 37% retail professionals claim they had to close their establishments due to poor location choice. [3]
  • In the same 2019 Geoblink report on retailing today, 87% of retail professionals stated that a store’s location was a priority to their business. [3]
  • 75% of consumers don’t necessarily identify quality with high prices. [3]
  • Over 78% of consumers would choose to spend money on an experience or an event. [3]
  • 69% of consumers believe attending live experiences helps them connect better with the brand, their friends, and their community. [3]
  • 77% of consumers, including 60% of Millennials, have fostered relationships with specific brands for over 10 years. [3]
  • 52% of people regularly take pictures of their meals. [3]
  • As the 2019 KPMG report shows, as many as 11% of respondents take at least one picture of their food per week, while 9% are unable to go a day without capturing what they’re consuming. [3]
  • In 2018, food retail industry sales were up by 4%, with the expected surge near the end of the year, on the eve of the holiday season. [3]
  • The most useful kind of data retailers used to evaluate point of sale performance was internal sales data (79%). [3]
  • The next most helpful items on the Geoblink’s list were In store shopper behavioral data (65%) and customer data such as addresses and loyalty card information (55%). [3]
  • 73% of consumers use multiple channels to shop. [3]
  • As many as 60% of consumers start their product search on the search engine. [3]
  • And according to Adweek’s article on retailing statistics, 61% will read product reviews before making any purchase. [3]
  • In 2018, retail ecommerce sales grew 23.3% over 2017. [3]
  • Ecommerce growth for 2020, and 2021 is expected to hit 19.8%, and 18%, respectively. [3]
  • 67% of Millennials and 56% of Gen X consumers prefer to shop online. [3]
  • According to Survata’s Amazon study data, 36% of consumers start their search on a search engine. [3]
  • Only 15% go directly to brands or retailers. [3]
  • Also, 84% of US consumers plan on buying a gift on Amazon this year. [3]
  • Other online sales statistics indicate that half of them expect to spend at least 50% of their holiday budgets on Amazon. [3]
  • 84% of retailers say VoC analytics are important, and 59% were investing in it by the end of 2019. [3]
  • The number of people with smartspeakersenabled and voice activated virtual assistants almost doubled from 14% in 2017 to 27% in 2018. [3]
  • The increased use of smart speakers at consumers’ homes is expected to drive the massive growth (1900%). [3]
  • OC&C expects smart speakers to penetrate 55% of US households by 2024 compared to 13% now. [3]
  • As 31% of shoppers are completely bored, they rely on virtual reality to take their minds off shopping. [3]
  • According to Alliance Data’s 2019 Now, New, Next trends report, we’re on the brink of a revolution in social shopping. [3]
  • Ecommerce retail sales were expected to account for 13.7% of retail sales worldwide in 2019. [3]
  • While ecommerce accounted for only 7.4% of global retail sales in 2015, the figure went up to 11.9% in 2018. [3]
  • By 2021, the share is expected to rise even more, up to 17.5% so start working on that eCommerce store ASAP. [3]
  • When shopping in store, consumers value “prompt service” most of all (54%). [3]
  • When consumers decide to purchase a particular product they then expect a personalized experience (30%) and smart recommendations (30%). [3]
  • 53% of Millennials don’t think store associates have the tools they need to provide great customer service. [3]
  • Nearly 70% of shoppers live within the area of a retailer’s brickand. [3]
  • The number one reason (56%). [3]
  • Other reasons why top online retail sites can’t beat an in store shopping experience include products look different (41%), long delivery time (34%), high shipping costs (25%), complicated return process (16%). [3]
  • 60% of men and 52% of women say they at least occasionally, if not more often, visit a store to see or try out items before buying them online. [3]
  • What’s more, 28% of these young men say they always or frequently do so, compared with 20% of young women. [3]
  • 52.8% of Americans visit Walmart in one month. [3]
  • Shopping mall statistics from the 2019 retail report indicate that the strong digital growth, at 43% last quarter, has now propelled Walmart to within spitting distance of the No. 3 post position, displacing Apple, at roughly 4% of retail sales. [3]
  • Up to 20% of consumers who return an online purchase in store make an additional purchase. [3]
  • Gen Z shoppers were 8% more likely than other respondents to be influenced by the availability of financing, given that they likely have lower incomes to support their spending. [3]
  • A study from the Pew Research Center reveals that 79% of US adults have made an online purchase. [3]
  • What’s interesting is that 51% of Americans have used a mobile device for online shopping. [3]
  • 67% of consumers have downloaded a retailer app. [3]
  • According to the 2018 Synchrony Retailer Mobile App tudy, over half of thoe who downloaded retailer appdid o in order to make ue of an app only coupon or dicount. [3]
  • Still, almost 50% actually used the app to make one or more purchases, adding up to a satisfactory result. [3]
  • Shopping sessions are 32% shorter when customers use mobile rather than desktop. [3]
  • In 2018, mobile sales accounted for nearly 40% of all retail ecommerce sales in the US. [3]
  • As eMarketer, the leading research firm forecasts, mobile commerce will account for 53.3% of all retail ecommerce sales in the US by 2021. [3]
  • In 2018, 39.6% of retail commerce was mobile. [3]
  • According to eMarketer, in 2020 mobile commerce will be only 1% below half of US retail ecommerce sales, and is expected to surpass them the following year. [3]
  • Digitally native brands are predicted to open 850 brickand mortar stores in the next five years. [3]
  • When asked what will they invest in this year, most retailers identified new products (65%) and store associates (61%). [3]
  • Despite anticipated bumps in the road, retail’s future looks bright, with a 4.7% growth expected in 2019. [3]
  • Amazon accounts for 49% of online spending in the US, which is about 5% of all US retail sales. [3]
  • With a 6.6% share of eCommerce sales, eBay holds a very distant second place. [3]
  • Apple comes in third at 3.9%, while Walmart occupies fourth place. [3]
  • Rounding up the top five, The Home Depot comes in with a share of 1.5%. [3]
  • Ecommerce dollars now comprise 10% of all retail revenue. [3]
  • The percentage of ecommerce sales varies markedly by product segment, from around 2% for groceries to more than 20% for apparel to the overwhelming majority of sales in categories where products can be digitally delivered, like music, books, and games. [3]
  • US autos are still subject to China’s standard tariff rate of 15%. [3]
  • Despite the rumors that the tariffs on Chinese goods would increase to 25%, China and the U.S. decided to restart trade talks and put the new rounds of tariffs on hold. [3]
  • 25% of customer service operations will use virtual customer assistants by 2020, a jump from less than 2% in 2017. [3]
  • According to the findings of a 2018 Gartner report, more and more VCAs are implemented on mobile apps, websites, and social networks, to help businesses handle customer requests. [3]
  • Brand leaders plan to hire 50% more data scientists in the next three years. [3]
  • Data scientist job postings increased 31% year over year in 2019, a 256% jump from 2013.Because data scientists, like AI researchers, are so in demand, they often command extremely high salaries. [3]
  • An entry level data scientist or one with little experience makes over $100,000 a year, according to Glassdoor. [3]
  • Retail statistics predict that, within the next two years, 65% of retailers will offer same. [3]
  • Research from Boston Retail Partners shows 51% of retailers now offer some form of same. [3]
  • Key stat31% of businesses have fully automated at least one. [6]
  • A 2020 global survey of business leaders from a wide cross section of industries conducted by McKinsey & Co. found that 66% were piloting solutions to automate at least one business process, up from 57% two years earlier. [6]
  • The percentage of companies that have fully automated at least one function, however, has grown more modestly, from 29% in 2018 to 31% in 2020. [6]
  • A case study conducted by consulting firm Elder Research found that forecasts during the four week study delivered a median accuracy rate of 88%. [6]
  • Key statIn early May 2020, U.S. employee engagement advanced to a new high of 38%.—Gallup Improving worker productivity is a top driver for technology investments, including automation. [6]
  • Overall, U.S. productivity growth clocked in at a paltry 1.4% between 2007 and 2019, according to the Bureau of Labor Statistics. [6]
  • In the manufacturing sector, growth has increased only 0.5% since the financial crisis, falling sharply from 4.4%. [6]
  • Among Millennials, 43% envision leaving their jobs within two years, while only 28% see themselves staying beyond five years, according to Deloitte. [6]
  • McKinsey estimates that, in about 60% of occupations, at least one third of workday activities could be automated. [6]
  • Key stat60% of retail respondents have implementation AI, up from 35% during the prior year, making it the industry with the sharpest increase.—McKinsey Advances in AI and machine learning are key enablers of BPA. [6]
  • Among its key findings 63% of those that have implemented AI say that it contributed to increased revenues. [6]
  • 58% embedded at least one AI element into a process or product, up from 47% in 2018. [6]
  • 30% incorporated AI across business units, an increase from 21%. [6]
  • Since the outbreak, McKinsey found that 88% of finance and insurance executives and 76% of those in IT have accelerated their implementations of automation and artificial intelligence. [6]
  • 27% Capture and apply knowledge that is hard to otherwise attain 26% Apply automation to reduce headcount 24%. [6]
  • Digitization and a focus on streamlining business processes is accelerating demand for modern workflow automation management systems, which Grand View expects to show a CAGR of 27.7% through 2025. [6]
  • Key stat64.8% of businesses planned to invest more than $50 million in big data and AI initiatives in 2020, up from 39.7% in 2018.—New Vantage Partners. [6]
  • A recent executive survey from New Vantage Partners shows that 65% of businesses planned to invest more than $50 million in big data and AI initiatives in 2020, up from 40% in 2018. [6]
  • While only 38% have created data driven organizations, 27% have successfully created “data cultures” within their companies. [6]
  • 91% cited people and process challenges as the largest barriers to evolving into data. [6]
  • Key stat88% of corporate controllers expect to implement RPA in 2021, though many are hesitant to use it for financial reporting.—Gartner. [6]
  • RPA could save finance teams 25,000 hours of avoidable rework from human errors, at a cost savings of $878,000, according to research firm Gartner. [6]
  • Still, a study found that only 29% of chief accounting officers surveyed are using RPA for financial reporting. [6]
  • Key stat25% of companies are using AI to screen resumes or job applications.—Littler. [6]
  • Investments in HR technology will soar between 2020 and 2024, according to a report by Gallagher, an insurance brokerage, risk management and consulting firm. [6]
  • More than two thirds, 69%, of HR execs surveyed said they will expand or replace their HR systems by 2024. [6]
  • According to the findings Just 15% have holistic HR technology strategies aligned with their corporate goals. [6]
  • Still, 35% have implemented new HR technology with success since 2018. [6]
  • 29% use more than 75% of the capabilities provided in their systems. [6]
  • Most, 69%, say they are not using these systems in their recruiting or hiring processes, for example. [6]
  • It appears that companies are listening Among the 600 HR and IT executives PwC surveyed, 74% expect to increase HR technology spending. [6]
  • Likewise, 72% said their core HR applications will be cloud based by the end of 2020. [6]
  • Available to download in PNG, PDF, XLS format 33% off until Jun 30th. [10]
  • COVID19 impact on home buying and selling in the U.S 2020 COVID19 impact on home buyer interest according to realtors in the U.S. 2020 COVID 19 impact on home seller interest according to realtors in the U.S. [10]
  • Both overstocking and being out of stock can cost you the equivalent of nearly 12% of sales every year. [8]
  • Becoming operationally efficient is the only way to counter the 31% decline in average order value. [8]
  • Fully 55% of ecommerce brands still use penand paper manual processes to manage logistics. [8]
  • On their highest volume day, they reduced backorders by 93% from the previous year. [8]
  • Despite the global economic uncertainty at the moment, e commerce statistics project that the industry will keep growing and account for 22% of all retail sales worldwide in 2024 — compared to the 14.1% back in 2019. [7]
  • With 59% of the world having access to the internet, online shopping is often the more convenient option. [7]
  • Moreover, did you know that it is expected that by 2040 more than 95% of all purchases are conducted via e. [7]
  • According to Statista, over 2.14 billion people worldwide were expected to buy goods and services online in 2021 — up from 1.66 billion in 2016. [7]
  • However, last year, Latin America stood out with the fastest growth — from 23.2% in 2019 to 36.7% in 2020. [7]
  • According to BigCommerce, e commerce businesses that have at least one social media account have 32% more sales on average than online stores that don’t utilise social media networks. [7]
  • Think about it Facebook has 2.89 billion monthly active users — that’s a huge audience for leveraging your brand — and on top of that, 70% of consumers search on Facebook and Instagram for products they need to buy. [7]
  • According to the most recent report from Peerless Research Group, 10% of respondents have seen their ecommerce channel grow by 60% or more, and a combined 34% say e commerce has grown by 30% or more since the beginning of the pandemic. [7]
  • Logistics Management’s report of 2018 found that 42% of respondents were proceeding with investments thanks to the positive state of the economy — a 7% increase compared to 2017. [7]
  • In a recent white paper, ABI Research highlights a predicted 65% increase in mobile robot shipments during 2024 — from 274K in 2021 to 452K shipments in 2024. [7]
  • In addition, ABI also predicts a 51% YearOver Year increase of cobots — reaching a total number of 45K collaborative robot shipments. [7]
  • According to ABI Research, over 4 million commercial robots will be installed in more than 50,000 warehouses worldwide by the year 2025. [7]
  • Data shows that 63% of consumers say that home delivery is the top purchase driver to buy online. [7]
  • Having said that, 45% of online shoppers are unlikely to purchase from a store again after having received an item late. [7]
  • The top contributors to ensuring positive customer experience in e commerce are fast shipping speed (62%), an easy delivery process (54%), and ample product information (53%). [7]
  • And, don’t forget that 80% of people discontinue doing business with companies due to poor customer experience!. [7]
  • During Stitch Lab’s survey, 40% of respondents reported that consistent, on time delivery of orders is the most essential factor in making happy, lifelong customers — which can be easily achieved through automated inventory management and solutions. [7]
  • In addition, 24.7% of merchants say that the biggest challenge their supply chain faces are delivery costs, while 12% of them are unprofitable simply due to distribution costs. [7]
  • In 2018, only 35% of warehouses tracked their order cycle times using an automated system. [7]
  • The same study showed that nearly 50% of warehouses still tracked their order cycle times manually, whereas 19% did not track them at all. [7]
  • According to a DHL report from 2019, 40% of companies are insourcing fulfilment, of which 6% are planning to switch to an outsourcing solution in the future. [7]
  • Another 18% will most likely outsource their fulfilment completely. [7]
  • That’s about 7% of the US GDP. [11]
  • The Inner Workings of Inventory Management 75% of all supply chain management professionals want to improve their inventory management practices. [11]
  • 48% of supply chain management and transportation executives state that they need to reevaluate their warehouse locations. [11]
  • 24% of small businesses track their inventory with a pen and paper. [11]
  • 67% of warehouses plan to use mobile devices to speed up their inventory management. [11]
  • 25% more retailers are investing in new systems. [11]
  • The top issue in 46% of warehouses today is human error. [11]
  • 7% of small businesses don’t track inventory at all!. [11]
  • According to Supply Chain Mangement Review , roughly 40 percent of a company’s purchasing budget may be spent on MRO items such as janitorial supplies and maintenance tools. [11]
  • The Costs of Poorly Optimized Inventory Management Businesses spend an average of 25% to 35% of their budget on inventory costs. [11]
  • Carrying costs account for about 25% of a given company’s total inventory costs. [11]
  • That percentage can climb to 40% in some cases. [11]
  • MRO inventory typically turns over less than once per year That extra inventory lying around results in recurring costs, including about 5% of its total value in insurance costs. [11]
  • On average, non grocery retailers only sell about 60% of their stock at full price Markdowns account for about $300 billion in lost revenue in the United States. [11]
  • In one of the studies referenced here, about 86% of retailers knew specific ways in which advanced analytics could help them cut inventory management costs. [11]
  • These studies also estimate that about 10 percent of this inventory never gets used. [11]
  • Within 2020, the mobilePOS transactionvalue is $1,017,982 million, and54%of businesses have utilized mobile POS to process transactions. [0]
  • Forstoresthat are using mobile POS systems, 79% of them are small and mid sized brands with sales less than $10 million, while 21% of them are large enterprises Now that we understand POS. [0]
  • Forbes reported that 61% of retailers consider getting cloudbased POS for their business, 60% of new retailers ask for cloud based POS rather than traditional POS. [0]
  • It is estimated that in 2019 mobile transactions value on POS in the US is around $745,795 million and a year growth of 16.2% of mobile payment users. [0]
  • Save money Ewallet has a low interest rate of 12% compared to 2 3% rate of credit cards. [0]
  • Furthermore, 30% of US businesses are planning to make the jump within the next year. [0]
  • Another study found that 40% of 18 to 24year old customers are happy with AI shops for them, as long as it meets their preferences and expectations. [0]

I know you want to use Retail Management Systems, thus we made this list of best Retail Management Systems. We also wrote about how to learn Retail Management Systems and how to install Retail Management Systems. Recently we wrote how to uninstall Retail Management Systems for newbie users. Don’t forgot to check latest Retail Management Systemsstatistics of 2024.

Reference


  1. connectpos – https://www.connectpos.com/retail-pos-trends-and-statistics-for-2021/.
  2. financesonline – https://financesonline.com/pos-statistics/.
  3. superoffice – https://www.superoffice.com/blog/crm-software-statistics/.
  4. smallbizgenius – https://www.smallbizgenius.net/by-the-numbers/retail-statistics/.
  5. financesonline – https://financesonline.com/retail-statistics/.
  6. netsuite – https://www.netsuite.com/portal/resource/articles/erp/erp-statistics.shtml.
  7. netsuite – https://www.netsuite.com/portal/resource/articles/business-strategy/business-automation-statistics.shtml.
  8. meilirobots – https://www.meilirobots.com/resources-list/e-commerce-statistics.
  9. shopify – https://www.shopify.com/enterprise/multi-channel-inventory-management.
  10. bls – https://www.bls.gov/ooh/management/sales-managers.htm.
  11. statista – https://www.statista.com/statistics/685785/worldwide-warehouse-management-systems-market/.
  12. upkeep – https://www.upkeep.com/what-is-inventory-management.

How Useful is Retail Management Systems

One of the key benefits of retail management systems is their ability to help businesses keep track of inventory. By implementing a barcode scanning and tracking system, retailers can easily monitor inventory levels, identify fast-moving products, and avoid costly overstock situations. This not only improves overall operational efficiency but also leads to better customer satisfaction by ensuring products are always in stock when needed.

In addition to inventory management, retail management systems also facilitate better customer relationship management. Through the use of customer databases and sales history tracking, retailers can personalize the shopping experience for each customer, offering tailored promotions and discounts based on their preferences and buying habits. This level of personalization not only fosters loyalty but also increases the likelihood of repeat purchases, ultimately driving revenue growth.

Furthermore, retail management systems provide powerful reporting and analytics tools that empower retailers with valuable insights into their business performance. By analyzing sales data, customer behavior, and product trends, retailers can make more informed decisions regarding inventory levels, pricing strategies, and marketing campaigns. These insights enable retailers to adapt quickly to changing market conditions, identify opportunities for growth, and stay ahead of the competition.

Another key advantage of retail management systems is their ability to streamline operations and automate routine tasks. By integrating various functions such as point of sale, inventory management, and order processing into a single platform, retailers can eliminate manual data entry and reduce the risk of human error. This not only improves operational efficiency but also reduces costs and frees up valuable time that can be redirected towards strategic business activities.

As the retail landscape continues to evolve, it has become increasingly clear that retail management systems are an essential tool for success in today’s competitive market. By leveraging the power of technology to streamline processes, enhance customer interactions, and drive data-backed decision-making, retailers can position themselves for sustained growth and profitability.

In conclusion, retail management systems offer a wide range of benefits for retailers looking to stay ahead in a rapidly changing market. From inventory management to customer relationship management to business analytics, these systems provide retailers with the tools they need to maximize efficiency, improve customer satisfaction, and drive business success. Whether you are a small independent retailer or a large multinational corporation, investing in a retail management system is a smart decision that can pay dividends in the long run.

In Conclusion

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