10 Best Shared Inbox Software of 2024 (Updated)


Steve Bennett
Steve Bennett
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Shared Inbox Software is one of the most important software you currently need. We know!

Today’s Shared Inbox Softwares are incredibly versatile, and because of strong competition, have remained a relatively low-cost investment for most.

Currently, with dozens of options available for Shared Inbox Software in the market – finding the right Shared Inbox Software of 2024 can be tricky.

So we spent dozens of hours researching and testing everyone we could get my hands on.

Based on our experience with the apps, here are 10 Best Shared Inbox Software. Click on any app to learn more about why we chose it, or keep reading for more context on Shared Inbox Software.

What is Shared Inbox Software?

Shared inbox software creates a collaborative environment for teams to respond to emails together. Multiple email accounts can be consolidated into one shared inbox for easier administration. Businesses frequently have a main email account for queries or customer support that several staff can access but cannot respond to collectively. Shared inbox solutions alleviate this challenge by bringing emails into a space where teams may collaborate on responding to outside queries while also benefiting from crowdsourcing expertise and interacting in real time. They also give tools for creating email inquiry procedures and tasks. Emails from email software providers’ accounts are pulled into shared inboxes, where they can be discussed and addressed jointly. Otherwise, these are stand-alone products that may or may not link with CRM software to generate a unified record of an organization’s customer interactions. They’ll also interface with task management software, allowing users to effortlessly generate email or ticketing-related tasks. A product must meet certain criteria to be considered for the Shared Inbox category. Use a collaborative email client to collect emails from one or more email accounts. Create tasks and workflows around email responses using tools or integrations. Allow users to communicate with one another via messaging and/or comments within the app. Allow users to split and assign tasks linked to the inbox functionality.

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10 Best Shared Inbox Software

1
HubSpot Service Hub

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Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service teams struggle to meet these growing demands because their tools and data live across multiple sources. Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, retains, and grows your customer base. Plus, when using the full HubSpot CRM platform, support reps can deliver more exceptional service and tie their efforts back to the bottom line. Whether it’s strategies, services, or software — HubSpot allows you to scale your company, not complexity. HubSpot has everything you need to grow better.

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2
Zendesk Support Suite

It can be complicated to provide support across channels — but your customers don’t need to know that. The Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs, and simple enough to let you get up and running immediately. The Support Suite lets you have conversations with customers on any channel (email, chat, voice, and even social messaging apps like Facebook, WhatsApp, Apple Business Chat and more), while keeping all the interactions and relevant context in one place for your agents. It’s a unified agent workspace — helping your teams provide a faster, more personal experience to your customers. Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to startups, we believe that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com. .

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3
Front

Front is a hub for customer communication that allows companies to offer tailor-made service at scale. It combines the simplicity of the email inbox with the automation and insights of a CRM. Behind the scenes, teammates from all departments can work together to send out the best replies faster, keep messages organized across channels, and always maintain a personal touch. More than 6,500 businesses use Front to scale customer communication without trading quality for efficiency. To learn more, visit frontapp.com. .

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4
Drag

Drag is the World’s first all-in-one workspace in Gmail. One single place to support customers, manage tasks and close deals, from the place teams love, Gmail. Stop switching between tools and run your entire workflow from your inbox (where most things start and end). Trusted by 30,000+ professionals across 30+ countries. Easy to install. Easy to set up. No training required..

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5
Freshdesk

Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management. Over 150,000 customers including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, and QuizUp trust Freshdesk to help them provide stellar and seamless customer support. .

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6
Gmelius

𝗢𝘂𝗿 𝗠𝗶𝘀𝘀𝗶𝗼𝗻: Build the 1st collaboration platform for Gmail and other apps you work in 🚀 𝗧𝗲𝗮𝗺𝘀’ 𝗣𝗿𝗼𝗯𝗹𝗲𝗺: Every email is part of a project, and every project leads to collaboration. Unfortunately, digital collaboration is not perfect yet.* 𝗢𝘂𝗿 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻: Gmelius lets you collaborate on email, manage projects and automate workflows inside Gmail, Google Workspace – and beyond. Starting with powerful shared inboxes, visual Kanban boards, and smart workflow automations right inside Gmail, Gmelius offers a unique collaboration platform that integrates with the rest of your daily apps. Connect your favorite tools together with our unique 2-way integrations (including Slack and Trello), public API, or through Zapier. • Simplify email management • Increase transparency and accountability • Monitor and distribute your workload visually • Streamline your workflows and automate any grunt work Master teamwork, not another tool! 🙌 *𝘚𝘰𝘶𝘳𝘤𝘦: 𝘛𝘩𝘦 𝘴𝘵𝘢𝘵𝘦 𝘰𝘧 𝘥𝘪𝘨𝘪𝘵𝘢𝘭 𝘤𝘰𝘭𝘭𝘢𝘣𝘰𝘳𝘢𝘵𝘪𝘰𝘯 𝘪𝘯 2021 – 𝘢 𝘴𝘵𝘶𝘥𝘺 𝘣𝘺 𝘎𝘮𝘦𝘭𝘪𝘶𝘴 (𝘊𝘩𝘦𝘤𝘬 𝘥𝘰𝘸𝘯𝘭𝘰𝘢𝘥𝘴 𝘣𝘦𝘭𝘰𝘸 𝘵𝘰 𝘭𝘦𝘢𝘳𝘯 𝘮𝘰𝘳𝘦) .

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7
Loop Email

Loop Email is a simple yet powerful team inbox. It’s been built with the familiarity of an email client, so it’s easy to set up and use for any teams that are used to handling customer messages via email. It’s hard being productive when you spend half your time reading emails, and the other half flipping between platforms to tell your team about said emails. You need a single app that’s going to help you move faster and keep everything and everyone on the same page. This is Loop. It simplifies and organizes all your incoming work communication into one inbox and gives you and your team back order, control and focus. With Loop no messages get missed and your team can assign ownership, chat about customer emails, exchange files, automate workflows and manage shared inboxes with ease. Why not try it today? .

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8
Trengo

Trengo a powerful solution to manage all you prospect, client and team communication. The multi-channel team inbox enables it to collaborate with colleagues and communicate efficient with prospects & clients via all available communication channels: Email, WhatsApp, Messenger, Telegram, Livechat, WeChat, Voice & SMS. Embed the multi-channel livechat on your website and enable prospects and clients to communicate via all aforementioned communication channels. Automate conversations with the Flow & Chatbots that work via WhatsApp, livechat, Messenger & Telegram. Create an online knowledge base for your clients using our multi-language help center that can also be reached via the trengo website widget. .

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9
Helpwise

Helpwise is a team inbox for support teams to answer customer queries across multiple channels. Helpwise currently provide team inboxes for email, SMS, WhatsApp, Facebook, Twitter and Live chat. Apart from shared team inboxes, Helpwise also provides additional features like website chat widget and knowledgebase. Helpwise integrates will other business tools to provide you complete context & information about your customers within the conversation. With Helpwise, you can chat with your colleagues within conversation threads, snooze conversations, assign conversations to other team members (manually or based on rules). .

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10
Help Scout

Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and specifically companies with 11+ users. Help Scout’s clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iOS apps and Android app to support customers on the go, Help Scout lets your team focus on what really matters: your customers. Help Scout is used by companies that insist on a delightful customer experience. Trusted by 10,000+ customers in 140+ countries including Basecamp, Litmus, Reddit, AngelList, Mixmax, Tuft & Needle, and Pocket. .

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What is the Best Shared Inbox Software?

Here are our top picks for the Best Shared Inbox Software to try this year.

How to Choose Best Shared Inbox Software?

A shared inbox tool should have several features to ensure the success of your business. The best shared inbox software should be able to handle group-centric email management, enabling you to manage your email communication among a large group of people. It should also allow you to assign messages to different team members so that you don’t have to duplicate your effort and risk skipping over important emails. Moreover, a good shared inbox tool should be able to automate the response process and ensure that the entire team is focused on their customers.

The best shared inbox software for business uses a single account for all team members. In this way, everyone in the team will have a single email account and can access everything from emails, to phone calls, to chats. It helps you streamline your workflow and keeps your entire team in the loop. It even allows you to share private notes and assign tickets to team members. Its collision detection capabilities and tracking features make it a good choice for any business.

The best shared inbox software for businesses allows each user to log into their own account and send emails. The best option for small and medium-sized organizations is a shared inbox that includes multiple users, which can help you manage customer communications. Moreover, you can also use it for your business communications. Most shared inbox tools offer a built-in feature for assigning tickets. In addition to this, they come with canned responses. This helps to ensure consistency and prevent common customer issues from going unnoticed.

Once you decide on which shared inbox software is best for your team, you should consider whether the software has the features and the price. Depending on the size of your business, you may have to consider the number of employees on your team. A great shared inbox software should allow all members of the team to collaborate without any hassles. And remember to check the reviews carefully before signing up. It’s easy to use and will help your team get the most out of your company’s communication.

A shared inbox software allows multiple users to access the same account. This makes it easy for multiple people to access and manage emails from various devices. Furthermore, it helps you to organize work processes. If you need a more sophisticated solution, then you should opt for a shared inbox software that offers a variety of features. A good software will let you connect with more than 50 apps, which is a great feature for any business.

You should choose a shared inbox software that allows multiple teams to collaborate and manage common inboxes. Sharing an inbox will automate many tasks that would otherwise take a long time to complete. It will also eliminate the need to assign responsibilities to each individual user and allow them to be more efficient. This will reduce the burden on your team and save you money. The best solutions will also allow you to customize the settings for your team.

A shared inbox software will enable a team to collaborate with ease. By bringing together multiple teams, shared inboxes will help you reduce your average response time to emails and improve your communication within your team. By using a shared inbox, you will be able to manage your email inboxes from a single place. Likewise, the software will allow you to assign email tasks to your teammates.

Front has a range of features. Its main feature is its ability to manage emails in a team. Unlike many other programs, Front offers a team of users the ability to share email accounts. Its features include sharing folders and managing users. Its main feature is the ability to add notes to emails and collaborate with your teammates. Another great feature is its collaboration capabilities. This shared inbox is a powerful tool that makes management much easier.

The best shared inbox software should provide features that help you save time. For instance, Front allows you to respond to messages across multiple channels and allows you to collaborate with your team. It also helps you organize emails in teams, ensuring that you respond to all the emails in your team. Its user-friendly interface will allow you to communicate with your team members in a friendly way. The software should also integrate with different business apps.

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FAQ’s

What Is Shared Inbox Software?

Shared inbox software is a way for multiple people to access and collaborate on email, tasks, calendars, and other document types all in one place. These are often used in an office setting where multiple people need to work together.

Are There Any Free Shared Inbox Software?

A free shared inbox software is a tool that enables multiple people to share an email account. The software is a great way to share a work email account with a spouse, family, or friends.The software will allow you to divide up the inbox into different sections for each person to manage.

Is Shared Inbox Software Easy To Learn?

The answer is no.Shared inbox software is not easy to learn because it requires a lot of training and support.It’s not easy to learn because you have to learn how to use the software, and then learn how to use it with the other people in your company.

Is Shared Inbox Software Worth It?

I think shared inbox software is worth it because it is a great way to keep track of all the emails that come in. It also makes it easier to get to the emails that are important. I also like how they are organized.

What Can Shared Inbox Software Do?

What is shared inbox software? It is a software that has been designed to keep track of all your emails, so you don’t have to. It is designed to help you manage your emails more efficiently and to keep your inbox in order. It can be used by any company, big or small.

How To Use Shared Inbox Software Effectively?

A shared inbox is a software that allows you to manage emails from multiple accounts in one place. You can set up filters and rules to ensure you receive the emails that matter to you, and then send out replies or delete emails that are not important.

I know you want to use Shared Inbox Software, thus we made this list of best Shared Inbox Software. We also wrote about how to learn Shared Inbox Software and how to install Shared Inbox Software. Recently we wrote how to uninstall Shared Inbox Software for newbie users. Don’t forgot to check latest Shared Inbox statistics of 2024.

Shared inbox software addresses these challenges by offering a unified workspace where team members can view and respond to messages in real-time. This eliminates the need for forwarding or copying emails to multiple individuals, reducing duplication of efforts and potential confusion. It also ensures that every member of the team is on the same page and is informed about ongoing conversations or tasks.

One of the main reasons these software solutions are so important is their ability to enhance transparency and accountability within teams. With a shared inbox, everyone can see the entire conversation history, understand the context, and know who is responsible for each task or decision. This visibility ensures that important information is never overlooked, and teams can work seamlessly toward their collective goals.

The level of organization that shared inbox software brings to teams is truly remarkable. It enables the categorization and tagging of emails, making it easier to prioritize tasks, track progress, and create workflows. Users can assign emails to specific team members, add notes or comments, and set reminders or deadlines. These features foster collaboration and make it easy for everyone to stay engaged and informed.

In addition to facilitating collaboration, shared inbox software improves customer service. With a central email management system, customer queries and requests can be easily assigned to the most appropriate team member, ensuring swift responses and reducing the chances of something slipping through the cracks. The ability to track emails and monitor response times allows organizations to prioritize customer satisfaction, leading to enhanced loyalty and positive brand reputation.

Shared inbox software also promotes efficient time management. Traditional email platforms can be overwhelming, with inboxes filling up rapidly and important messages buried beneath the deluge. The ability to channel all email correspondence through a single platform allows individuals to effectively manage their inbox, decluttering it with ease. This increases productivity and ensures that no important email goes unnoticed or unanswered.

Beyond its immediate benefits, shared inbox software equips organizations with valuable knowledge management capabilities. The ability to search and retrieve past conversations, customer interactions, or relevant documents, saves time and effort wheover teams need to reference previous decisions, understand historical context, or onboard new members. This ensures that organizational knowledge is captured and retained, fostering a culture of continuous learning and improvement.

In conclusion, shared inbox software has become an indispensable tool for businesses across industries. It is integral to fostering effective communication, collaboration, and organization within teams, leading to improved efficiency, higher customer satisfaction, and greater overall success. As organizations continue to prioritize streamlined workflows and enhanced productivity, shared inbox software will remain an essential investment for the future.

Why Shared Inbox Software Are So Important

Shared inbox software allows multiple users to access and manage a single inbox, enabling seamless collaboration and ensuring that no message or request falls through the cracks. Instead of juggling multiple email accounts or forwarding messages back and forth, shared inbox software consolidates all communication in one centralized location, making it easier to track conversations, assign tasks, and follow up on outstanding issues.

One of the key benefits of shared inbox software is improved transparency. By sharing access to an inbox, team members are able to see all incoming and outgoing messages, providing greater visibility into ongoing projects and initiatives. This not only helps to reduce silos and promote cross-functional communication but also fosters a sense of accountability and ownership among team members.

In addition to transparency, shared inbox software also enhances organization and efficiency. With all messages in one place, it is easier to categorize and prioritize incoming emails, as well as coordinate responses among team members. This eliminates the need for redundant messages or duplicate efforts and speeds up the decision-making process. Moreover, shared inbox software often includes features like automated workflows, email templates, and integration with other tools, further streamlining communication and reducing manual tasks.

Another significant advantage of shared inbox software is improved customer service. By centralizing communication channels, organizations can ensure that customer inquiries and feedback are promptly addressed, regardless of who is on duty. This not only helps to create a more seamless and consistent customer experience but also allows businesses to track customer interactions and identify trends or areas for improvement.

Moreover, shared inbox software also promotes collaboration and teamwork. By sharing access to an inbox, team members can easily collaborate on responses, delegate tasks, and provide feedback in real-time. This fosters a more collaborative and agile work environment, where information and knowledge are shared among team members, leading to more informed decision-making and better outcomes.

In conclusion, shared inbox software is an essential tool for modern organizations looking to streamline communication, improve collaboration, and enhance customer service. By centralizing email communication, promoting transparency, and fostering teamwork, shared inbox software helps organizations stay organized, efficient, and responsive in today’s fast-paced business environment. Whether you are a small business looking to improve internal communication, a larger organization seeking to enhance customer service, or a team wanting to streamline workflows, shared inbox software has numerous benefits that can help you achieve your goals and drive success.

In Conclusion

Choosing the best Shared Inbox Software is not a difficult task when you have all the details and requirements. Most of the above-mentioned Shared Inbox Software have impressive and user-friendly features.

Now, it is up to you which software you’d pick up that meets your requirements.

Consider the effectiveness and efficiency of each Shared Inbox Software, including the features and capabilities. You must also evaluate your objectives, required functions, and budget before choosing the right Shared Inbox Software of 2024. See which will give a great deal.

If you still have questions about choosing the best Shared Inbox Software, leave a comment below. I’d love to assist you.

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