10 Best Social Customer Service Software of 2024 (Updated)


Steve Bennett
Steve Bennett
Business Formation Expert
Hi there, I'm Steve. My mission is to empower the next generation of online entrepreneurs with the knowledge and tools they need to succeed. My business insights are based on real-world experience, ensuring that aspiring entrepreneurs can confidently start and run their own businesses.

All Posts by Steve Bennett →
Business Formation Expert  |   Fact Checked by Editorial Staff
Last updated: 
WebinarCare offers informative content for educational purposes only, not as a substitute for professional legal or tax advice. We may earn commissions if you use the services we recommend on this site.
WebinarCare is led by Steve Bennett, a seasoned expert in the business world. He's gathered a team that's passionate about giving you reliable advice on everything from starting a business to picking the right tools. We base our tips and guides on real-life experience, ensuring you get straightforward and proven advice. Our goal is to make your business journey smoother and more successful. When you choose WebinarCare, you're choosing a trustworthy guide for all things business.
Social Customer Service Software is one of the most important software you currently need. We know!

Today’s Social Customer Service Softwares are incredibly versatile, and because of strong competition, have remained a relatively low-cost investment for most.

Currently, with dozens of options available for Social Customer Service Software in the market – finding the right Social Customer Service Software of 2024 can be tricky.

So we spent dozens of hours researching and testing everyone we could get my hands on.

Based on our experience with the apps, here are 10 Best Social Customer Service Software. Click on any app to learn more about why we chose it, or keep reading for more context on Social Customer Service Software.

What is Social Customer Service Software?

Social customer care software enables businesses to communicate with customers and users through social media platforms. Social customer service systems collect and aggregate mentions on social media platforms like Twitter and Facebook, and produce tickets for support agents to reply to mentions and provide appropriate service. These solutions are used not only by customer care departments, but also by marketing departments to raise brand recognition and turn consumer complaints into good advertising for a huge audience of social media users. Help desk software that collects client enquiries through emails and individual user portals frequently includes social customer support elements. Social customer service tools can be used in conjunction with other social media tools including social media management software, social media monitoring software, and social media analytics software. A product must meet the following criteria to be considered for inclusion in the Social Customer Service category: Buyer’s Guide and Category Research by Stephanie Graham

Read More

10 Best Social Customer Service Software

1
Zendesk Support Suite

404 visited this site today

It can be complicated to provide support across channels — but your customers don’t need to know that. The Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs, and simple enough to let you get up and running immediately. The Support Suite lets you have conversations with customers on any channel (email, chat, voice, and even social messaging apps like Facebook, WhatsApp, Apple Business Chat and more), while keeping all the interactions and relevant context in one place for your agents. It’s a unified agent workspace — helping your teams provide a faster, more personal experience to your customers. Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to startups, we believe that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.

Read More

2
Freshdesk

Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management. Over 150,000 customers including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, and QuizUp trust Freshdesk to help them provide stellar and seamless customer support. .

Read More

3
Front

Front is a hub for customer communication that allows companies to offer tailor-made service at scale. It combines the simplicity of the email inbox with the automation and insights of a CRM. Behind the scenes, teammates from all departments can work together to send out the best replies faster, keep messages organized across channels, and always maintain a personal touch. More than 6,500 businesses use Front to scale customer communication without trading quality for efficiency. To learn more, visit frontapp.com. .

Read More

4
Gorgias

The Best Customer Service and Live Chat Help desk For Shopify, Magento and BigCommerce Gorgias is a help desk (help center or customer support) for eCommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams. Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money. As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app. Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk! Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it. (1) Provide Customer Service On Every CRM Channel – Manage conversations from email, live chat, phone, and social in one helpdesk – See the full customer live chat and message history across different channels in one view – Support for multiple stores (2) Cut Customer Support Time In Half – See customer support details and orders right next to the ticket – Use Macros (variables like order status, shipping date, etc.) to pre-fill answers – Respond in one click using pre-made templates – Respond instantly with live chat (3) Eliminate Ticket Backlog – Set up automated responses & bot to common tickets like “where’s my order?” – Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’ (4) Increase Conversions And Revenue – Live Chat with customers currently on your store – See which pages they’re on and their purchase history – Trigger Live chats and contact form on important pages, like the checkout, and soon use Apple Pay (5) Do More Than Reply – Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon) – Perform actions like awarding loyalty points without leaving the chat – Cancel, refund, or duplicate orders with a click from inside Gorgias Integrates with ReCharge, Shipstation, Messenger, Aircall, LoyaltyLion, +40more .

Read More

5
LiveAgent

LiveAgent is a fully-featured Help Desk and live-chat software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2024. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 190+ integrations. Start your free 14-day trial, no credit card required. 180+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Email templates -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter/Instagram/Slack integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. .

Read More

6
Freshdesk Messaging

Freshdesk Messaging (Formerly Freshchat) is a customer messaging software built for businesses of all sizes. With Freshdesk Messaging (Formerly Freshchat), delight your customers wherever they are — web, mobile, social, messengers. Freshdesk Messaging (Formerly Freshchat) encompasses both modern and mature capabilities to completely transform your customer experience and help you scale your business. Freshdesk Messaging (Formerly Freshchat) is a product from Freshworks — used by more than 150,000 businesses worldwide. Why Freshdesk Messaging (Formerly Freshchat)? Freshchat is a messaging-first product that focuses on engagement and support. Freshdesk Messaging (Formerly Freshchat) offers: -> Best in class chatbots that focus on intent and engagement -> Proactive, rich media campaigns to segment and target audiences -> Intelligent load balancing and routing capabilities -> One Freshdesk Messaging inbox, multiple conversational channels – WhatsApp, Facebook Messenger, Apple Business Chat, Line Messenger, Website, In-app and so on. -> Seamless integrations with apps -> Familiar interface and platform capabities that improve your agent productivity by 3X .

Read More

7
Verloop.io

Verloop.io is the world’s leading customer support automation platform that enables businesses to deliver delightful support experiences to their customers across channels including Voice, WhatsApp, Instagram, Web, In-App amongst others. Verloop.io helps brands securely, effortlessly, and accurately scale up their customer support and is used by over 5,000 brands globally, including Decathlon, Cleartrip, Dar Al Arkan, Fetchr, ADIB, Nykaa, Lido Learning, DSP Mutual Fund, Rentomojo, Scripbox, and many more. How does it differentiate from the competition? When compared to traditional bot builder platforms, Verloop.io’s – Narrow Machine Learning models to enable brands to deliver 65%+ coverage and accuracy out of the box – Language agnostic bot builder framework helps your converse in the language of your choice – FAQ Automation lets visitors ask commonly asked questions to the bot and get answers super fast. – A live chat platform allows visitors to talk to your sales and support agents when needed. .

Read More

8
Re:amaze

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature. .

Read More

9
Gladly

Gladly provides a customer service platform focused on engaging customers, not tickets or cases. Unlike legacy customer service platforms that are case-centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation across all channels. Gladly powers some of the most innovative consumer companies like Crate & Barrel, REI, Warby Parker, and TUMI to deliver exceptional customer experiences, increase contact center generated revenue by up to 10%, and cut technology costs by up to 40% by moving to an all-in-one customer service solution. .

Read More

10
Salesforce Service Cloud

Today’s customers want faster, more responsive service across every channel on any device & they want it now. Salesforce Service Cloud helps small businesses scale & grow while building loyalty with every customer interaction. It helps deliver a smarter, more personal customer experience on a flexible, complete service platform. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier. .

Read More

What is the Best Social Customer Service Software?

Here are our top picks for the Best Social Customer Service Software to try this year.

How to Choose Best Social Customer Service Software?

Social customer care software is essential to the growth of a business. It helps agents and customers better understand what customers want and need from the brand. These solutions allow brands to be more human in social channels. When selecting the right technology, consider which features are most important for your business. There are dedicated services as well as all-in-one providers. Weigh the pros and cons of each before making your final decision.

Freshdesk: This software is an excellent example of a social customer service tool. The platform displays the number of open, overdue, and response-due tickets in an intuitive, user-friendly way. It offers customization and individual rule settings that enable companies to manage their queue and respond quickly to customers’ requests. Giffgaff and Sony have mastered peer-to-peer support forums, and online community vendors have helped them get there.

LiveAgent: This software allows businesses to connect with customers using social media channels. It helps to monitor social media conversations in real time and allows agents to provide immediate responses. Its collaboration features enable teams to tackle conversations more efficiently. It is also an excellent choice for businesses that need social customer service software with advanced analytics capabilities. And since social customer service is increasingly integrated into help desk software, a dedicated solution is essential for your business’ growth.

Freshdesk: This social customer service software is an audience engagement tool and audience monitoring tool. It allows users to view data and see trends and patterns in customer service activity. It also comes with collaborative features that make it easier for larger teams to tackle conversations. Its price and features make it a great choice for large companies. The benefits of this platform make it one of the best social customer support software available. However, its price is prohibitive for small businesses.

Sprout Social: This social customer service software is a great choice for any small business. It provides key insights about customers and helps business to engage with customers on the platforms they use. It also includes analytics, customer personas and use cases. With these features, social media customer service software can help a business be more effective and more profitable. And by providing an excellent user experience, social media can help build a loyal customer base.

Using the right social customer service software is crucial to your success. A good social customer service tool helps you stay organized and prevents confusion and frustration. It also helps you track all your interactions and keeps track of the customers. It is also an effective way to build a company’s brand. SoMe customer care software is an invaluable asset to companies that wish to grow and serve customers. If you are looking for a reputable social media help desk solution, we recommend Zendesk and Freshdesk. Our customers have been very happy with these two products, and they are recommended.

The advantages of using social media customer service software are numerous. First, it allows your employees to monitor customer comments and respond immediately. Another feature is a unified inbox. This enables all social media managers to collaborate and respond to customers’ inquiries with ease. This feature is essential for businesses who deal with multiple platforms. It is also essential for small businesses to find solutions that are best for them. In-depth research on the pros and cons of social customer service software can help you make the right decision.

The benefits of social customer service software are numerous. It can help you manage customer conversations across social media channels and improve your sales. By using a social CRM tool, you can automate the entire process of customer support, allowing agents to focus on solving their customers’ problems. In addition, you will be able to monitor customer interactions and identify trends. In this way, social media will be more effective than ever for your business.

The emergence of social media has changed the way businesses operate. Not only does it help them manage their online presence, it can also help them manage their customer relationships. It allows your team to collaborate and assign tasks among its members. Moreover, social media platforms integrate with CRMs like Salesforce and UserVoice. Its social customer service software will help you manage your customer relationships and convert tweets into support tickets.

Read More

FAQ’s

What Is Social Customer Service Software?

Social customer service software is a system that automates the process of answering customer inquiries. It can be used in various industries, including retail, hospitality, and healthcare. The software is designed to be able to handle customer inquiries, no matter how many people are on the system.

Are There Any Free Social Customer Service Software?

There are many free social customer service software available to help you manage your customer service. They are designed to be easy to use and offer features like live chat, social media integration, and CRM.

Is Social Customer Service Software Easy To Learn?

I am not sure if I am the only one, but I find it hard to find a good customer service solution. I am not a fan of phone calls, so I was hoping to find a software that I can use.

Is Social Customer Service Software Worth It?

The idea of customer service software is a great one. Itallows for companies to save money and time by having acustomer service team that is able to handle any type ofissue that a customer might have.

What Can Social Customer Service Software Do?

Social customer service software is a great way to monitor and engage with customers. These tools can be used to monitor social media channels and respond to customer queries in real time. They are also a great way to monitor sentiment and sentiment analysis, which can be used to identify customer issues and concerns.

How To Use Social Customer Service Software Effectively?

Social customer service software is a great way to manage customer interactions, but you have to know how to use it effectively. Here are some tips for using social customer service software effectively:1. Make sure to have a strategy.2. Use the software daily.3.

I know you want to use Social Customer Service Software, thus we made this list of best Social Customer Service Software. We also wrote about how to learn Social Customer Service Software and how to install Social Customer Service Software. Recently we wrote how to uninstall Social Customer Service Software for newbie users. Don’t forgot to check latest Social Customer Service statistics of 2024.

By using social customer service software, companies can achieve enhanced efficiency and productivity in their customer service operations. This software revolutionizes the process of managing customer queries by providing a central hub where all social media interactions can be tracked, organized, and responded to promptly. Streamlining customer support across various social media channels allows businesses to address inquiries in a timely manner. As a result, companies can prevent minor issues from escalating into larger problems that may damage their reputation.

Moreover, the real-time nature of social media demands an equally swift response time. Customers expect businesses to be available 24/7, ready to address their concerns immediately. Social customer service software facilitates real-time monitoring and enables timely responses, ensuring that no customer is left waiting for an extended period. By demonstrating responsiveness and attentiveness, companies can significantly enhance customer satisfaction and build long-lasting relationships.

Social customer service software also plays a significant role in reputation management. In the interconnected world of social media, news spreads rapidly, and a single negative interaction has the potential to harm a brand’s image. With the help of this software, companies can track mentions of their brand or products on social media platforms, both positive and negative. By proactively addressing negative comments or reviews, businesses can turn a potentially damaging situation into an opportunity to showcase effective problem-solving skills and professionalism.

In addition, social customer service software enables companies to gain deeper insights into customer needs and preferences. By tracking customer interactions and sentiment analysis, businesses can identify patterns, common issues, and areas of improvement. Armed with this knowledge, companies can make informed decisions to refine their product offerings, enhance customer support processes, and improve overall customer experience. Customer-centric organizations can leverage the power of this software to better understand their target market and tailor their strategies accordingly.

In conclusion, social customer service software has become indispensable in today’s digital era. It empowers businesses to efficiently manage and address customer inquiries and concerns across multiple social media platforms. By embracing this technology, companies can not only deliver exceptional customer service but also build strong customer relationships, safeguard their reputation, and gain valuable insights into customer needs and preferences. Investing in social customer service software is a discerning move for any organization striving to thrive in the increasingly interconnected and customer-centric business landscape.

Why Social Customer Service Software Are So Important

Social customer service software is a powerful tool that enables businesses to effectively manage their customer interactions on social media. By centralizing all social media mentions, messages, and comments in one platform, companies can streamline their communication processes and ensure a timely response to customer inquiries. This not only shows customers that their voices are being heard, but also helps businesses build lasting relationships with their audience.

One of the key reasons why social customer service software is so important is its ability to enhance brand reputation. In today’s competitive market landscape, customer perception plays a vital role in shaping the success of a business. Social media has given consumers a public platform to express their opinions about a company, and these opinions can spread like wildfire. By promptly responding to customer queries and addressing concerns on social media, businesses can show that they care about their customers’ needs and are committed to providing top-notch service. This proactive approach not only strengthens customer loyalty but also helps mitigate potential damage to a company’s reputation.

Moreover, social customer service software allows businesses to gain valuable insights into customer preferences and trends. By monitoring social media conversations, businesses can identify recurring themes, sentiment, and feedback patterns that can guide their product development, marketing strategies, and overall business decisions. This real-time feedback loop helps businesses stay ahead of the curve and align their offerings with customer expectations, ultimately driving business growth and profitability.

Another compelling reason why social customer service software is indispensable is its efficiency and scalability. Unlike traditional customer service channels such as phone or email, social media is fast-paced and demands real-time responses. With social customer service software, businesses can efficiently manage a large volume of customer inquiries, prioritize urgent issues, and assign tasks to the appropriate team members. This streamlined process not only improves response times but also ensures that no customer query falls through the cracks. Additionally, as businesses grow and expand their online presence, social customer service software can easily scale to accommodate the increasing volume of social interactions, providing a seamless customer experience across all touchpoints.

In conclusion, social customer service software has become a critical component of modern business operations. By leveraging the power of social media platforms to engage with customers in a timely and personalized manner, businesses can enhance their brand reputation, drive customer loyalty, and gain valuable insights into consumer preferences. As social media continues to shape the way we interact with brands, businesses that invest in social customer service software will undoubtedly gain a competitive edge in today’s digital marketplace.

In Conclusion

Choosing the best Social Customer Service Software is not a difficult task when you have all the details and requirements. Most of the above-mentioned Social Customer Service Software have impressive and user-friendly features.

Now, it is up to you which software you’d pick up that meets your requirements.

Consider the effectiveness and efficiency of each Social Customer Service Software, including the features and capabilities. You must also evaluate your objectives, required functions, and budget before choosing the right Social Customer Service Software of 2024. See which will give a great deal.

If you still have questions about choosing the best Social Customer Service Software, leave a comment below. I’d love to assist you.

Leave a Comment