UCaaS Platforms Statistics 2024 – Everything You Need to Know


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Are you looking to add UCaaS Platforms to your arsenal of tools? Maybe for your business or personal use only, whatever it is – it’s always a good idea to know more about the most important UCaaS Platforms statistics of 2024.

My team and I scanned the entire web and collected all the most useful UCaaS Platforms stats on this page. You don’t need to check any other resource on the web for any UCaaS Platforms statistics. All are here only 🙂

How much of an impact will UCaaS Platforms have on your day-to-day? or the day-to-day of your business? Should you invest in UCaaS Platforms? We will answer all your UCaaS Platforms related questions here.

Please read the page carefully and don’t miss any word. 🙂

Best UCaaS Platforms Statistics

☰ Use “CTRL+F” to quickly find statistics. There are total 99 UCaaS Platforms Statistics on this page 🙂

UCaaS Platforms Benefits Statistics

  • Increased flexibility and agility are the most exciting features Masergy research found that increased IT flexibility and agility was the biggest driver of UCaaS investment, with 40% of respondents looking forward to those benefits. [0]

UCaaS Platforms Market Statistics

  • UCaaS deployments are growing UCaaS is now more popular than ever, with a market growth rate of around 29%, year over year. [0]
  • commands27% of the UCaaS market share. [1]
  • Ring Central commands3% of the UCaaS market share. [1]
  • 68% of UCaaS reviewersthink their UCaaS product lives up to sales and marketing expectations. [1]
  • Here are some statistics that illustrate how huge UC has become 40% of the global video conferencing market share. [2]
  • The global unified communication as a service market size was valued at USD 38.74 billion in 2020 and is expected to expand at a compound annual growth rate of 23.6% from 2021 to 2028. [3]
  • The IT and telecom segment dominated the market with a revenue share of 19.9% in 2020. [3]
  • Regional Insights North America dominated the global market in 2020 with a revenue share of over 31.0%. [3]
  • The global UCaaS market size was estimated at USD 38.74 billion in 2020 and is expected to reach USD 47.64 billion in 2021. [3]
  • The global UCaaS market is expected to grow at a compound annual growth rate of 23.6% from 2021 to 2028 to reach USD 210.07 billion by 2028. [3]
  • The IT and telecom segment dominated the global UCaaS market with a share of 19.88% in 2020. [3]
  • Meantime, while market leader RingCentral retains that position, it’s 20% market share barely budged in 2020, the firm reported. [4]
  • Based on our research, the global market exhibited a substantial growth of 11.9% in 2020, as compared to the average yearonyear growth during 2017. [5]
  • The market is expected to grow from USD 28.96 billion in 2021 to USD 69.93 billion in 2028 at a CAGR of 13.4% during the 2021. [5]
  • The market is expected to grow at a CAGR of 13.4% during the forecast period. [5]
  • The UCaaS market is predicted to exceed $20 billion by 2024. [6]
  • 19.1% of companies are using UCaaS already, and according to Synergy research the UcaaS market growth rate is estimated to be around 29%. [7]
  • While RingCentral held the largest market share at the end of 2020 with 20 percent, both Zoom and Microsoft have driven the growth rate up. [8]

UCaaS Platforms Adoption Statistics

  • The result is a 2030% yearover year growth in cloud technology adoption. [0]

UCaaS Platforms Latest Statistics

  • According to Transparency Market Research, the UCaaS industry will have a value of $79.3 billion by 2024. [0]
  • Nemertes research tells us that 19.1% of companies are using UCaaS for calling strategies already. [0]
  • 68% of UCaaS buyers say that all inclusive capabilities are crucial to their purchasing decisions. [0]
  • Security is still key When deploying remote communication solutions, 95% of businesses say that they want to use VPN connections to keep data private. [0]
  • However, 31% of companies are keen to use UCaaS to shed technical debt from legacy systems and processes. [0]
  • Though many companies are keen to move into the cloud, 70% say that they’re concerned about data security. [0]
  • 63% are worried about global service consistency, and 57% are unsure about network performance management. [0]
  • Over 75% of UCaaS users experience heightened productivity levels. [0]
  • Most companies are planning a move to the cloud 38% of businesses say that they’re planning on making the move to the cloud with their communication technology. [0]
  • 33% of respondents have switched to the cloud already. [0]
  • Increased uptime is a big benefit of the cloud 80% of respondents in a Frost and Sullivan whitepaper said that increased uptime was a major benefit of the cloud. [0]
  • 80% also saw freeing up IT with hosted services as a significant advantage. [0]
  • European companies associate the cloud with innovation Mitel found that 81% of European companies responding to its survey saw the cloud as the top way to access innovative new tools. [0]
  • 41% of respondents said UCaaS solutions could help them overcome more specific issues. [0]
  • These trends are likely to continue for the next 5 years. [0]
  • Cloud is crucial to business evolution Evolve IP found that 15% of the time we spend communicating in the current landscape is wasted. [0]
  • 74% of business CFOs say that the cloud will have the most measurable impact on their company’s transformation. [0]
  • Evolve IP also discovered that UCaaS led to improved productivity for 72% of respondents, better collaboration for 91%, and faster problem solving for 88%. [0]
  • With 80% of people not wanting to return to the office full time, effective communications systems will become more vital than ever. [1]
  • 61% of peoplereport that they still typically dial into their conference calls rather than use video. [1]
  • 85% of peoplefrequently experience issues with online meetings. [1]
  • 42% of individualsattending online meetings become frustrated before the meeting begins because they can’t join a meeting easily. [1]
  • 87% of remote team membersfeel more connected to their team when they can use video conferencing. [1]
  • 36% of employeeswould choose remote work over a pay raise. [1]
  • 37% of tech professionalswould take a 10% pay cut in order to work from home. [1]
  • According to buyer interest, the top 8 leaders in today’s. [1]
  • UCaaS is 86% more popular than it was before the pandemic. [1]
  • While Covid 19 lockdowns will gradually end, the impact they had on UCaaS popularity is likely only beginning. [1]
  • 95% of businesses say they want to use VPN connections to keep data private. [1]
  • 72% of 8×8 X Series reviewersare from small businesses. [1]
  • 57% of Cisco Unified Communications Manager reviewersare from enterprise. [1]
  • 93% of UCaaS reviewerssay. [1]
  • 95% of UCaaS reviewersare happy with their UCaaS’s feature set. [1]
  • 75% of UCaaS reviewerssay that implementation went as expected. [1]
  • Avaya OneCloud UCaaS (85%), and Zoom (82%). [1]
  • RingCentral (77%), 8×8 X Series (76%), and Zoom (75%). [1]
  • 85% of UCaaS reviewersthink their product delivers good value for the price. [1]
  • Cisco Unified Communications Manager (91%). [1]
  • You’ll see 100% authentic reviews from buyers just like you. [1]
  • $26,041 Cumulative average cost per worker per year due to productivity losses resulting from communications barriers 31% of companies are keen to use UCaaS to reduce technical debt from legacy systems and processes. [9]
  • 70% of remote employees suffer from collaboration challenges 78% of businesses observed a “general improvement in productivity” after implementing a UCaaS solution. [9]
  • In 2019 will be accounted for by telepresence.34% of workers that were previously commuting now work from home using telepresence since April 2020.42% of companies have increased cloud application and unified communication. [2]
  • Here are some statistics that show just how these trends are changing the UC landscape Smartphone traffic is set to exceed desktop PC traffic by 2024.61% of businesses with traditional phone systems adopt VoIP phone systems at the end of their contract. [2]
  • Mobile video in unified communications is 2x more likely to improve the customer service experience. [2]
  • Video conferencing is the second most preferred method of communication between teams with the first being inperson meetings.75% of CEOs predict that video assisted meetings will eventually replace traditional conference. [2]
  • calling.34.3% of businesses have reduced IT spending by an average of $161k a year by eliminating redundant apps and shifting to cloud based unified communications as a service solutions. [2]
  • Businesses arereducing their need to hold in person meetings by an average of 30% by communicating using collaboration tools.81% of employees feel that collaboration apps improve the overall productivity of the company. [2]
  • Only 33% of research participants and IT leaders are fully on premises with their UC solutions today. [2]
  • The rest are either using all cloudbased solutions (29%) or a hybrid of on premise/cloud solutions (38%). [2]
  • For instance, Zoom Video Communications, Inc. registered a growth of 88% in 2020, thereby illustrating the growing preference for video conferencing solutions among enterprises. [3]
  • The public cloud segment accounted for the largest revenue share of over 73.0% in 2020. [3]
  • Over 40% of companies have recently increased their reliance on unified communications, especially given the rise in the remote workforce. [10]
  • Research shows that switching to UCaaS systems saves businesses up to 30 50% of current operating costs. [10]
  • Nearly 80% of team members say that they’re more likely to stay loyal to companies that offer remote work solutions, while others say they most appreciate the simpler, user friendly nature of UCaaS solutions. [10]
  • This helps them to ensure they provide an uptime of at least 99.9% — a high level of reliability. [10]
  • Our study on the State of Unified Communications found that over 80% of teams feel the collaboration features. [10]
  • The Zoom United plan offers a 15% savings on Zoom Meeting and. [10]
  • The below table represents the top pros and cons of 8×8, according to customer reviews. [10]
  • An easy installation process, excellent customer training, and support Some issues with web browser compatibility Excellent video and audio quality High early termination fees 99.999% uptime offers superior reliability. [10]
  • Companies with 50 or fewer employees are likely to get the most out of the tool, as are those that rely heavily on business telephony for communication. [10]
  • Synergy Data Demonstrates UCaaS Adoption Surge Synergy Research Group this week released statistics indicating that the global UCaaS subscriber growth rate increased to 41% in 2020, up from 27% in 2019. [4]
  • For instance, According to the Remote Work Trend report, which was published in April 2020 by the Microsoft Corporation, nearly 183,000 participants in 175 countries are utilizing the Microsoft Teams communication platform for distance learning. [5]
  • According to a blog by World Economic Forum, since April 2020, around 1.20 billion scholars in more than 186 countries have been impacted by the unpredicted school closures. [5]
  • For instance, according to Bitglass data, around 85% of companies already permitted their employees to bring your own device environments for both employees and partners. [5]
  • According to Gartner, by the end of 2021, 51% of global knowledge workers will be working remotely. [5]
  • According to Gartner, in 2020, enduser spending on cloud based web conferencing solutions increased by over 25% globally. [5]
  • According to IDC, small and medium firms have concentrated their total IT spending by 4.9% and 2.7%, respectively. [5]
  • According to multiple reports, Microsoft planned an $8 billion bid for Slack, but co founder Bill Gates argued that Microsoft should make use of Skype to build a competitor. [11]
  • It currently has 145 million daily active users, up from 75 million last year From March to June 2020, Microsoft Teams noticed 894 percent growth, more than Zoom. [11]
  • We estimate that Microsoft Teams generated $6.8 billion in revenue in 2020, a 700 percent increase yearon year Launch date 14 March 2017. [11]
  • We have estimated based on Microsoft 365 revenues and how many of those subscribers used Teams each year. [11]
  • Percentage of Users 18 – 24 4 25 – 34 14 35 – 44 31 45 – 54 29 55+. [11]
  • A staggering 83% of large scale enterprises use video conferencing programs. [6]
  • According to Frost and Sullivan, 68% of UCaaS buyers say that the main reason they chose a UcaaS system is because of the variety of in. [7]
  • As those platforms are much more flexible and easy to maintain than regular on premises call centers, 61% of companies say that they’re planning on switching their contact centre into the cloud. [7]
  • In the wake of the COVID 19 pandemic, 88% of organisations have recommended or required their employees to work remotely. [12]
  • Between 2005 and 2018, remote work grew by 173%. [12]
  • In 2020, the worldwide unified communications as a service subscriber growth rate rose by 41 percent. [8]
  • Available to download in PNG, PDF, XLS format 33% off until Jun 30th. [8]

I know you want to use UCaaS Platforms, thus we made this list of best UCaaS Platforms. We also wrote about how to learn UCaaS Platforms and how to install UCaaS Platforms. Recently we wrote how to uninstall UCaaS Platforms for newbie users. Don’t forgot to check latest UCaaS Platformsstatistics of 2024.

Reference


  1. uctoday – https://www.uctoday.com/unified-communications/ucaas/ucaas-statistics-the-future-of-remote-work/.
  2. trustradius – https://www.trustradius.com/vendor-blog/ucaas-statistics-trends.
  3. callharbor – https://callharbor.com/2020/09/29/the-unified-communications-industry-in-2020-facts-stats/.
  4. grandviewresearch – https://www.grandviewresearch.com/industry-analysis/unified-communications-as-a-service-market.
  5. nojitter – https://www.nojitter.com/contact-center-customer-experience/no-jitter-roll-google-ccai-chat-ucaas-market-statistics.
  6. fortunebusinessinsights – https://www.fortunebusinessinsights.com/industry-reports/unified-communication-as-a-service-ucaas-market-101934.
  7. business2community – https://www.business2community.com/communications/the-future-of-ucaas-what-to-look-out-for-in-the-new-decade-02373137.
  8. cloudtalk – https://www.cloudtalk.io/blog/ucaas-vs-ccaas-what-is-the-difference.
  9. statista – https://www.statista.com/statistics/1235146/unified-communications-as-a-service-subscriber-growth/.
  10. impactmybiz – https://www.impactmybiz.com/blog/8-reasons-your-business-needs-a-ucaas-platform/.
  11. getvoip – https://getvoip.com/blog/2020/08/26/best-ucaas-providers/.
  12. businessofapps – https://www.businessofapps.com/data/microsoft-teams-statistics/.
  13. ringover – https://www.ringover.co.uk/guides/ucaas.

How Useful is Ucaas Platforms

One of the key benefits of UCaaS platforms is their ability to bring together various modes of communication into a single, integrated platform. Gone are the days when employees had to juggle multiple different tools for voice, video, instant messaging, and collaboration. With UCaaS, all of these functionalities are centralized in one easy-to-use platform, making it easier for employees to communicate and collaborate effectively.

In addition to streamlining communications, UCaaS platforms also offer a range of other benefits that can help organizations improve productivity and efficiency. Features such as unified messaging, presence indicators, and integration with other business applications make it easier for employees to stay connected and work together, no matter where they are located. This can be particularly beneficial for organizations with remote or globally distributed teams.

Furthermore, UCaaS platforms can also help businesses save money in the long run. By consolidating communication tools into a single platform, organizations can reduce the need for multiple subscriptions and licenses, ultimately lowering overall costs. Additionally, the scalability and flexibility of UCaaS platforms mean that businesses can easily adjust their communication capabilities as their needs change, without having to invest in costly hardware or infrastructure.

While the benefits of UCaaS platforms are undoubtedly significant, it is important to consider their limitations as well. For some organizations, particularly those with extremely unique or complex communication needs, off-the-shelf UCaaS solutions may not be enough to meet their requirements. In such cases, custom solutions or additional integrations may be necessary to achieve the desired level of functionality.

Furthermore, as with any cloud-based service, concerns around security and data privacy are also important considerations when adopting UCaaS platforms. Organizations must ensure that their chosen platform complies with industry standards and regulations, and take steps to safeguard sensitive information from potential threats.

Despite these limitations, the overall usefulness of UCaaS platforms cannot be understated. As technology continues to evolve and the need for fast, efficient communication remains a top priority for businesses, UCaaS platforms are well positioned to play a key role in helping organizations stay connected and collaborative. By leveraging the power of these platforms, businesses can not only improve their internal communication processes but also enhance their overall productivity and competitive advantage in today’s fast-paced business environment.

In conclusion, the usefulness of UCaaS platforms is clear: they offer a wide range of benefits that can help organizations streamline their communication processes, improve productivity, and save costs in the long run. While it is important to consider the limitations and potential challenges associated with these platforms, the overall value they bring to businesses cannot be denied. Organizations that embrace UCaaS platforms stand to reap significant rewards in terms of improved collaboration, efficiency, and competitiveness in today’s interconnected world.

In Conclusion

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We tried our best to provide all the UCaaS Platforms statistics on this page. Please comment below and share your opinion if we missed any UCaaS Platforms statistics.

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