Virtual Receptionist Services Providers Statistics 2023 - Everything You Need to Know


Are you looking to add Virtual Receptionist Services Providers to your arsenal of tools? Maybe for your business or personal use only, whatever it is – it’s always a good idea to know more about the most important Virtual Receptionist Services Providers statistics of 2023.

My team and I scanned the entire web and collected all the most useful Virtual Receptionist Services Providers stats on this page. You don’t need to check any other resource on the web for any Virtual Receptionist Services Providers statistics. All are here only 🙂

How much of an impact will Virtual Receptionist Services Providers have on your day-to-day? or the day-to-day of your business? Should you invest in Virtual Receptionist Services Providers? We will answer all your Virtual Receptionist Services Providers related questions here.

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Best Virtual Receptionist Services Providers Statistics

☰ Use “CTRL+F” to quickly find statistics. There are total 151 Virtual Receptionist Services Providers Statistics on this page 🙂

Virtual Receptionist Services Providers Usage Statistics

  • Virtual assistant usage statistics show that more than 80% of big businesses have decided to raise the number of contingent workers. [0]
  • Similarly, there is a gap between consumers’ interest in telehealth and actual usage. [1]

Virtual Receptionist Services Providers Market Statistics

  • The value of the outsourcing market on a global level was estimated at over $90 billion, as evidenced by virtual assistant industry statistics. [0]
  • Gender wise, the virtual assistant market is dominated by women, who make for 83% of the US virtual assistant population. [2]
  • What this stat tells you is that ignoring internet marketing will essentially eliminate 33% of all your potential clients. [3]
  • It essentially found that the majority of law firms spend at least 50% of their entire marketing budget online. [3]
  • In fact, 40% of the survey respondents indicated that online marketing accounts for 76 100% of their marketing budget. [3]
  • If you aren’t already using online marketing strategies, by starting right now you can immediately get a jumpstart on about 35% of your competitors who are doing minimal marketing online at this point. [3]
  • 3) 49% of law firms say their best marketing channel is buying web leads What this statistic means This statistic tells us that about half of law firms get more clients from lead generation services than they do from any other channel, including referrals. [3]
  • If almost to 50% of the firms surveyed think buying leads is more effective than getting referrals, you know for a fact that digital marketing is necessary for success. [3]
  • The same study found that the virtual assistant industry market size is growing at a rate of 12% CAGR. [4]
  • The same report suggests that the outsourcing market is expected to grow at a rate of 8.5% from 2020 to 2028, and customer service makes up over 31% of its revenue. [4]
  • If you use Upwork as a proxy, the largest percentage of the marketplace’s virtual assistants are in the Philippines. [5]
  • Plus, chat is a great way to bring visitors back to your website, as Emarketer discovered that 63% of customers were more likely to return to a website that offers live chat. [6]

Virtual Receptionist Services Providers Software Statistics

  • The same study reveals software company JD Edwards noted that their virtual employees were 2025% more productive than their on. [4]

Virtual Receptionist Services Providers Adoption Statistics

  • Since the initial spike in April 2020, telehealth adoption overall has approached up to 17 percent of all outpatient/office visit claims with evaluation and management services. [1]
  • Consumer adoption has skyrocketed, from 11 percent of US consumers using telehealth in 2019 to 46 percent of consumers now using telehealth to replace cancelled healthcare visits. [1]

Virtual Receptionist Services Providers Latest Statistics

  • Companies save up to 78% of costs by hiring virtual assistants. [0]
  • More than 80% of companies want to use a more flexible workforce in the future. [0]
  • Permanent remote workers are expected to rise to 34.4% in 2021. [0]
  • Hiring a virtual assistant can decrease companies’ costs by 78%. [0]
  • By contrast, should you decide to take on a virtual assistant, you will evade these costs and end up saving 78% of the company’s costs per year, which is far from insignificant. [0]
  • More than 50% of workers take advantage of that opportunity and don’t work from the office for 2.5 days or more. [0]
  • According to the predictions about the US workforce, over 40% of all employees were expected to be freelancers by 2020. [0]
  • Also, 16% of remote workers face loneliness as a disadvantage resulting from not working from the office. [0]
  • According to virtual assistant growth statistics, the number of freelance workers in 2019 was 62.2 million. [0]
  • Analysts predict that the number of people doing freelance work will reach almost 87 million, or 50.9% of the overall employees in the US. [0]
  • As a result, 88% of organizations urged their employees to work remotely. [0]
  • Pre COVID, 4.1% of employees in the US worked remotely half or more of their working hours, while 56% of the US employees had a job that could partially be performed from home. [0]
  • So, the initial 16.4% of remote workers before the coronavirus are predicted to reach 34.4% in 2021, according to virtual assistant growth statistics. [0]
  • That accounts for 32% of independent workers in the US who do that by choice. [0]
  • 14% of independent workers, however, do so out of necessity. [0]
  • Data suggest that nearly 60% of virtual assistants are well educated professionals who have a college degree to prove it. [0]
  • 37% of employees who work in cubicle style offices suffer from workplace stress. [0]
  • Also, people working in open plan (32%) and private offices (31%). [0]
  • In 2019, flexible office space accounted for 2% of the overall office space in the US, and it is predicted to hit 13% by 2030. [0]
  • The time that they spend on email interaction is estimated at 28% of the workweek. [0]
  • Virtual assistants can save a business up to 78% in operating costs. [2]
  • 13% of employees are more productive when working from home. [2]
  • 49% of companies hiring VAs have more than 1,000 employees. [2]
  • Between 2020 and 2025, the IT outsourcing industry will have a compound annual growth rate of 4.5%. [2]
  • Hiring virtual assistants through offshore agencies increased by 41% in 2020. [2]
  • Nearly 60% of VAs are full. [2]
  • Over 50% of people worldwide work remotely for 2.5 days per week. [2]
  • Statistics on virtual assistants further reveal that 85% of virtual workers reported feeling more productive when working from home. [2]
  • Nearly 60% of Americans check email while on holiday. [2]
  • Still, virtual assistant trends indicate that 42% of employees insist on this practice, fearing they might fall behind with work. [2]
  • Another 20% don’t think there’s a person who can complete their tasks, and 13% are looking out for opportunities. [2]
  • Virtual assistants can reduce operating costs by 78%. [2]
  • Just under 70% of virtual assistants are married. [2]
  • That would be 69.3%, to be precise. [2]
  • Virtual assistant statistics indicate that 75% of VAs in the US are above their forties. [2]
  • People that are working remotely are 13% more productive. [2]
  • They also have the highest literacy rate 96.2%, and they’re the most affordable VAs in the world. [2]
  • The percentage of VA oriented companies employing between 100 and 1,000 people sits at 31%, while only 19% of companies with up to 100 employees resort to such practice. [2]
  • More than 87% of virtual assistants are paid hourly. [2]
  • Rather than paying the full time employee who is, according to research, only productive for 2 hours and 53 minutes, companies hire virtual assistants whose work hours are fully productive ones. [2]
  • Although it’s difficult to estimate the size of the VA sector, it is a part of the outsourced service industry which is projected to grow at a CAGR of 4.5% between 2020 and 2025. [2]
  • How established are the businesses that use answering services 1 to 6 months 5% 7 months to a year 4% 1 year and 2 years 6%. [7]
  • Between 2 years and 5 years 22%. [7]
  • According to Small Business Administration data , 30% of businesses fail within their first 2 years, and only 50% make it past 5 years. [7]
  • What is the typical number of employees small businesses have that use answering services 1 employee 18% 210 employees 55% 11. [7]
  • 16% 21 50 employees 6% Over 50 employees 5% One of the most common reasons why small businesses reach out to us is because they don’t have enough staff, which is causing them to miss important calls, lose customers, and fall behind on daily tasks. [7]
  • A personal 24 hour receptionist 26% Responsive customer service 31% Accurate emergency dispatching 13%. [7]
  • 10% Live operator coverage during my vacation 8%. [7]
  • To see how many calls I was missing 5% Other 7% Generally speaking, the number 1 feature small businesses look for when outsourcing is an answering service that can provide a 24/7 personal receptionist experience. [7]
  • Over half (54%). [8]
  • At 39%, getting transferred to another line is the top reason why customers think they’re speaking to call centers, as transferred calls make customers think their calls don’t matter. [8]
  • Less than half (44%). [8]
  • Over half of customers (54%). [8]
  • Other common phone needs include asking a question about a service or product (14%) and handling billing issues (12%). [8]
  • Of those who speak to a person, 21% say that human interaction is the quality they appreciate most. [8]
  • Of those who use a phone menu or IVRR, a fourth (25%). [8]
  • About a third (34%). [8]
  • Over three fourths (76%). [8]
  • Only 44% of this group says that the organization they called helped them. [8]
  • According to theBureau of Labor Statistics, the total amount of secretaries and administrative assistants in the U.S. was over 3.7 million in 2018. [9]
  • According to Regus, the amount of people who work remotely for 2.5 days per week or more has reached over 50% in the business environment. [9]
  • Let’s look at some of the most relevant statistics here 91% of virtual workersreported feeling. [9]
  • Staff who worked at homewere able to finish over 13% more calls at a Ctrip call center than those who were working in the office. [9]
  • Avirtual assistant can save up to 78%in operating costs per year. [9]
  • For example, the Harvard Business Review notes that when Ctrip went to increased remote calling for its call centers… Ctrip saved an estimated $1,900 per employee for a period of nine months. [9]
  • Here are a few key items to note The McKinsey Global Institute found that97% of contractorsfound they were much happier than full. [9]
  • 82% of contractors and freelancers admitted to being proud of their career. [9]
  • 94% of self employed workers felt they were making a worthwhile contribution. [9]
  • 35% of traditional full time workers felt they needed more support and encouragement from their home organization. [9]
  • The majority ofvirtual assistants are already married, at a rate of 69.3%. [9]
  • Almost 60% of virtual assistants have a college education. [9]
  • A year ago, we estimated that up to $250 billion of US healthcare spend could potentially be shifted to virtual or virtually enabled care. [1]
  • After an initial spike to more than 32 percent of office and outpatient visits occurring via telehealth in April 2020, utilization levels have largely stabilized, ranging from 13 to 17 percent across all specialties. [1]
  • We are also seeing a differential uptake of telehealth depending on specialty, with the highest penetration in psychiatry and substance use treatment. [1]
  • Around 40 percent of surveyed consumers stated that they believe they will continue to use telehealth going forward—up from 11 percent of consumers using telehealth prior to COVID. [1]
  • Moreover, our research shows between 40 and 60 percent of consumers express interest in a set of broader virtual health solutions, such as a “digital front door” or lowercost virtual. [1]
  • On the provider side, 58 percent of physicians continue to view telehealth more favorably now than they did before COVID 19, though perceptions have come down slightly since September 2020. [1]
  • As of April 2021, 84 percent of physicians were offering virtual visits and 57 percent would prefer to continue offering virtual care. [1]
  • However, 54 percent would not offer virtual care at a 15 percent discount to in. [1]
  • For example, 56 percent of counties in the United States are without a psychiatrist, 64 percent of counties have a shortage of mental health providers, and 70 percent of counties lack a child psychiatrist. [1]
  • Many of these dynamics are likely to be in place for at least the next 12 to 18 months, as concerns about COVID 19 remain until a vaccine is widely available. [1]
  • Furthermore, up to 35 percent of regular home health attendant services could be virtualized, and 2 percent of all outpatient volume could be shifted to the home setting, with tech. [1]
  • Overall, these changes add up to $250 billion in healthcare spend in 2020 that could be shifted to virtual or near virtual care, or 20 percent of all office, outpatient, and home health spend across Medicare, Medicaid, and commercially insured populations. [1]
  • These solutions can also make healthcare more efficient; evidence prior to COVID 19 shows that telehealth solutions deployed for chronic populations can improve total cost of care by 2 to 3 percent. [1]
  • Overall employment of secretaries and administrative assistants is projected to decline 7 percent from 2020 to 2030. [10]
  • The stat basically says that in 42% of instances recorded in the study, a potential client that contacted a firm by leaving a voicemail or submitting a website contact form did not hear anything back for at least 3 days. [3]
  • In many cases, businesses are saving as much as 78% percent hiring a virtual receptionist versus a full time hire, according to one data source. [11]
  • According to a 2020 study, hiring virtual assistants But how?. [4]
  • Statistics from a 2020 study suggest that 60% of virtual assistants have college degrees as of 2021. [4]
  • Out of these 6% have a master’s degree. [4]
  • 24% have other kinds of degrees. [4]
  • According to research, India and the Philippines were the top two hiring destinations for Virtual assistants in 2021. [4]
  • Filipinos also had one of the highest literacy rates worldwide, at 91.6% in 2019. [4]
  • According to statistics by Indeed, the average virtual personal assistant in the US gets paid $19.37/hour. [4]
  • According to a 2021 study by Global Workspace Analytics, a global card services provider,. [4]
  • American Express’ remote employees are 43% more productive than their office counterparts. [4]
  • One survey reveals that over 23.9% of virtual assistants work for 31 to 40 hours/week in 2021. [4]
  • That’s a significant increase compared to the 9% of virtual employees who worked for 31 to 40 hours/week in 2007. [4]
  • This number is predicted to reach over 90 million by the year 2028. [4]
  • At this rate, over 50% of the US workforce will be virtual professionals by 2028. [4]
  • Studies show that over 87.7% of virtual assistants are paid by the hour. [4]
  • For example, over 82% of freelancers said they were proud of their careers in 2017. [4]
  • Additionally, according to a 2017 ReportLinker survey, over 65% of freelancers believe they’re happier working independently than as traditional employees. [4]
  • In fact, over 84% of the virtual workers said that they found their job to be purposeful. [4]
  • Buffer reported that over 27% of remote work employees struggled with unplugging after work hours in 2021. [4]
  • The same study also observed that over 16% of remote employees faced difficulty collaborating with their clients. [4]
  • As a result of the nature of their job, more than 15% also faced loneliness and increased stress. [4]
  • Another 2020 research by Robert Half suggests that over 55% of remote employees now work on the weekends, and over 34% put in more than eight hours of work in a day. [4]
  • Research data indicates that over 58.9% of VAs work full time, and over 85% own a personal website. [4]
  • Additionally, according to a survey by the Society of Virtual Assistants, UK, over 97% of VAs in the UK took up full time employee job roles in 2021, as compared to 80% in 2008. [4]
  • A 2019 report from Zippia also found that of those working full time, over 66% worked for the private sector, while another 29% worked for the public sector. [4]
  • A 2020 study found that companies outsourced work to 41% more virtual assistants in 2020, as they laid off full time US staff during the pandemic. [4]
  • According to the Business Process Outsourcing Market Size Report, 2021 2028, customer service is the top outsourced task for virtual employees in 2021. [4]
  • However, a 2019 CGS survey revealed that over 86% of customers still prefer humans to chatbots and intelligent virtual assistants. [4]
  • The Philippines has a 96 percent literacy rate and free college. [5]
  • According to Indeed, a U.S based virtual assistant makes about $20 per hour. [5]
  • Today, more than 41% of customers expect live chat on your website. [6]
  • For customers that visit your website on a mobile device, this number is as high as 50%. [6]
  • In fact, live chat is expected to continue to grow by as much as 87% in the next 12. [6]
  • (In some industries, chat growth has increased by as much as 150%). [6]
  • J.D. Power found that live chat has become the leading digital contact method for online customers, as a staggering 42% of customers prefer live chat compared to just 23% for email, and 16% for social media or forums. [6]
  • Live chat has become the leading digital contact method for online customers, as a staggering 46% of customers prefer live chat compared to just 29% for email, and 16% for social media. [6]
  • However, our own research found that only 9% of companies use live chat on their website. [6]
  • According to CrazyEgg 38% of consumers are more likely to buy from a company if they offer live chat support. [6]
  • For example Kayakoreported that 79% of businesses said that implementing live chat resulted inincreased customer loyalty, sales and revenue. [6]
  • Goinflownoted that there wasa 3.84% increase in conversion rates, with a 6% overall lift in revenue. [6]
  • Forresternoted that there wasa 10% increase in the average order. [6]
  • The same study uncovered that live chat leads to a 48% increase in revenue per chat hour and a 40% increase in conversion rate. [6]
  • Adding to this, a study by AMA found that live chat can be used effectively throughout the customer journey, including an improvement in Marketing awareness (+29%) Early stage sales development (+32%). [6]
  • So, it’s not surprising that 79% of customers say they prefer live chat purely because of the immediacy it offers compared to other channels. [6]
  • In our study of 1,000 websites, we found that 21% of all live chat requests were ignored. [6]
  • Comm100 discovered that 82% of customers were satisfied with their live chat experience, compared to just 61% of email users and a worrying 44% of phone users. [6]
  • Our own study found that only 55% of companies actually send a copy of the chat session by email. [6]
  • Today, 45% of companies that use chat do not ask for feedback and have no way of knowing how well they serve their customers. [6]

I know you want to use Virtual Receptionist Services Providers, thus we made this list of best Virtual Receptionist Services Providers. We also wrote about how to learn Virtual Receptionist Services Providers and how to install Virtual Receptionist Services Providers. Recently we wrote how to uninstall Virtual Receptionist Services Providers for newbie users. Don’t forgot to check latest Virtual Receptionist Services Providersstatistics of 2023.

Reference


  1. 99firms – https://99firms.com/blog/virtual-assistant-statistics/.
  2. mckinsey – https://www.mckinsey.com/industries/healthcare-systems-and-services/our-insights/telehealth-a-quarter-trillion-dollar-post-covid-19-reality.
  3. truelist – https://truelist.co/blog/virtual-assistant-statistics/.
  4. clio – https://www.clio.com/blog/legal-marketing-statistics/.
  5. timedoctor – https://biz30.timedoctor.com/virtual-assistant-stats/.
  6. prialto – https://www.prialto.com/blog/virtual-assistant-statistics.
  7. superoffice – https://www.superoffice.com/blog/live-chat-statistics/.
  8. specialtyansweringservice – https://www.specialtyansweringservice.net/17-statistics-about-small-businesses-that-use-answering-services/.
  9. clutch – https://clutch.co/call-centers/resources/what-callers-want-answering-services-2017-survey.
  10. delegated – https://www.delegated.com/blog/virtual-assistant-statistics.
  11. bls – https://www.bls.gov/ooh/office-and-administrative-support/secretaries-and-administrative-assistants.htm.
  12. unicomcorp – https://www.unicomcorp.com/blog/virtual-receptionist-the-solution-to-unanswered-calls-for-small-businesses/.

In Conclusion

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