VoIP Providers Statistics 2024 – Everything You Need to Know

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Are you looking to add VoIP Providers to your arsenal of tools? Maybe for your business or personal use only, whatever it is – it’s always a good idea to know more about the most important VoIP Providers statistics of 2024.

My team and I scanned the entire web and collected all the most useful VoIP Providers stats on this page. You don’t need to check any other resource on the web for any VoIP Providers statistics. All are here only 🙂

How much of an impact will VoIP Providers have on your day-to-day? or the day-to-day of your business? Should you invest in VoIP Providers? We will answer all your VoIP Providers related questions here.

Please read the page carefully and don’t miss any word. 🙂

Best VoIP Providers Statistics

☰ Use “CTRL+F” to quickly find statistics. There are total 160 VoIP Providers Statistics on this page 🙂

VoIP Providers Benefits Statistics

  • SHAKEN participation is stuck at around 24%—way too low to deliver the intended benefits. [0]

VoIP Providers Usage Statistics

  • VoIP usage and video conferencing rocketed 210%–285% within just the first few months of the pandemic. [1]
  • Comcast examined their network usage through the months of March through May 2020, and they reported a huge rise in VoIP and video conferencing on the order of 210%–285%. [1]
  • Compared to December 2021, these providers are signing about 10% fewer calls with Partial B attestation, with corresponding increases in their usage of Gateway C attestation and Full A attestation levels. [0]

VoIP Providers Market Statistics

  • Since its humble beginnings back in the ’90s, the VoIP market has certainly reached new heights, and it is predicted to grow even more in the coming years. [2]
  • 28,597 – workers employed by the VOIP industry in the US, 2019 21.5% – CAGR of the global mobile VoIP market from 2020 to 2027. [2]
  • The global VoIP phone system market share is projected to grow at a CAGR of 3.1% between 2019 and 2024. [2]
  • $109.5 billion – Android OS share of mobile VOIP market 17% – the growth rate of computertophone VOIP services from 2019 2025, the highest among VOIP services. [2]
  • 14% – projected CAGR of the VOIP market in the Asia Pacific by 2024 34 million – VOIP users in the US, the highest in the world. [2]
  • ResearchAndMarkets.com reported in December 2020 that the business VoIP market size in the US was estimated at $7.1 billion. [1]
  • They also projected in their VoIP trends that the global market would grow at a CAGR of 2.8% over the next seven years to 2027. [1]
  • The customer experience management market is estimated to be worth $14.9 billion by 2025. [3]
  • The Harris Poll Don’t discount mobile experiences, as fortyfive percent of the total U.S. e commerce market came from mobile commerce in 2020. [3]
  • By 2024,25%of companies plan to integrate marketing, sales, and customer experience into a single platform. [3]
  • The whole VoIP services market for all call types was valued at $85.9 billion in 2015, and is estimated to reach US $190 billion by the end of 2024. [4]
  • APAC is expected to grow at CAGR of 14% and is expected to be largest in global market owing to increase in demand for high speed communication like 3G and 4G and advancement in network infrastructure in the years to come. [4]
  • The mobileVoIP marketis expected to grow at a rate of over 28% from 2016 to 2020. [5]
  • North America is projected to dominate the VoIP industry with a 40% market share, while Europe and the Asia Pacific will account for 18% and 20%, respectively. [6]
  • This market is expected to grow at a compound annual growth rate of 16.97% from 2016 until 2025, which is projected to lead VoIP market revenue to hit $55 billion by 2025. [6]
  • By the end of 2024, it’s estimated for the VoIP market to reach a staggering $194,5 billion market growth. [7]
  • If the current rise of VoIP adaptation continues, it’s estimated that in four years, Android will not only dominate the VoIP market but will generate a revenue of $90 billion!. [7]
  • According to an analysis by Market Research Future, the mobile VoIP market should break through to a value of $58.21 billion by 2025. [7]
  • North America is projected to dominate the VoIP industry with a 40% market share The North America VoIP market specifically is projected to do the best, according to a 2019 Global Market Insights, Inc. report. [8]
  • North America might even nab a 40% share of the global VoIP market by 2025, their projections indicate. [8]

VoIP Providers Software Statistics

  • 85% of participants in online meetings encounter issues in using the software. [2]
  • Many small businesses rely on auto attendants (57%) and automatic call distribution (29%). [9]

VoIP Providers Adoption Statistics

  • The adoption was slow to the extent that by 2001, less than 10% of calls were VoIP. [5]

VoIP Providers Latest Statistics

  • 1.9% – the average annual growth rate of VOIP businesses in the US from 2015. [2]
  • 15.3% – CAGR of Managed IP PBX service segment by 2024 7.8% – CAGR of hosted business IP PBX service segment by 2024. [2]
  • 22% of businesses that have a toll. [2]
  • 3 – the average number of VOIP phone menu call options 89% –. [2]
  • 90% of IT leaders will cease purchasing on premise communication tools by the end of 2021. [2]
  • 55% of businesses now use a mix of hybrid and legacy on premise phone service solutions. [2]
  • Businesses can save up to 75% on communication if they opt for VoIP. [2]
  • VoIP makes it easy to accommodate calls anywhere, allowing companies to increase productivity by up to 20%. [2]
  • Savings and Benefits from Business VOIP Features 47% – businesses have implemented SMS over VOIP. [2]
  • 69% of employees use internet based voice service, including VoIP tools or unified communications platforms. [2]
  • Experts forecast that by 2025, AI with chatbots will drive 95% of customer interactions. [2]
  • Me/Follow Me (77%), conference calling (65%), and mobile IP PBX (58%). [2]
  • VoIP has helped small businesses improve the handling of phone calls (67%), boost the management of messages (63%), and perform work remotely (57%). [2]
  • Unified communications still have a significant or moderate value for 88% of employees. [2]
  • Roughly 46% of illegally made calls across the world involve VoIP technology. [2]
  • Toll fraud is estimated to cost shoppers a total of $28 billion, according to recent data. [2]
  • 38% of small businesses have no established protocols for dealing with cybersecurity threats. [2]
  • 80% of hacking related data breaches involved compromised login credentials. [2]
  • So much so that 61% of their hours are allocated to faceto face interactions and only 15% for calls. [2]
  • 61% of millennials believe that texting is the best way to get in touch with a business or brand. [2]
  • 75% of millennials do not like making or taking phone calls because of its time. [2]
  • 79% of consumers expect organizations to provide self. [2]
  • 92% of customers would use a knowledge base for self service support, if available. [2]
  • Bots can handle up to 80% of customer engagements. [2]
  • The Impact of COVID 19 on the VoIP Market 42% of the U.S. workforce now works from home. [2]
  • In March 2020, Microsoft Teams saw a 500% increase in calls, meetings, and conferences. [2]
  • Below is the breakdown VoIP use– 36% POTS use– 24% PRI use– 11% Cellular use– 8%. [10]
  • Digital transformation (63%) and artificial intelligence and machine learning capabilities (50%). [10]
  • The report from CoSo also found that 36% of remote employees rely on video conferencing and 32% rely on VoIP for work. [10]
  • In addition, businesses that use integrated voice and video conferencing with UC reported a 30% cost reduction in conferencing tools. [10]
  • In the same survey by Microsoft, 59% of respondents said they had higher expectations of customer service than they did in the previous year. [10]
  • According to McKinsey, most customers tend to consult with three to five different service channels when trying to resolve a problem or get support, and 86% of them expect to shift harmoniously between those communication channels. [10]
  • As a matter of fact, Hiya saw an 850% jump in scam calls during COVID 19, the calls were related to stimulus checks. [10]
  • 65% of calls Real time communication like and live chat have surged over the past few years as more businesses adopt remote work policies. [10]
  • Research shows that social engineering attack 62% of businesses Source. [10]
  • We’ve saved businesses up to 60% on their phone bills. [10]
  • We have a 99.999% service uptime. [10]
  • If this doesn’t quite sound like your business, remember that according to Upwork, 22% of the U.S. workforce will be remote by 2025. [11]
  • 61% of Companies Are Switching Away From Landline Systems to VoIP Phone Setups. [11]
  • Even in the 2014 to 2015 period when they performed the research, about 36% of the sampled businesses were using the technology. [11]
  • Companies Report a 20% Rise in Productivity. [11]
  • 50% of Telecom Costs Are Reduced by Switching to VoIP. [11]
  • Businesses Save Up to 90% on International Calls With VoIP. [11]
  • 70% of Companies Place Mobility as a Major Priority. [11]
  • According to a study, 32% of customers who call a business are not willing to be put on hold. [9]
  • Companies mainly invest in phone (87%), email (77%), and text messaging (72%). [9]
  • Companies have seen a 20% rise in productivity with VoIP. [9]
  • The top business tasks improved by VoIP systems are the handling of phone calls (67%), management of messages (63%), and performing remote work (57%). [9]
  • Conference calling 65% Mobile access to IP PBX features 58% CISCO VoIP. [9]
  • 61% of businesses are switching from traditional phone lines to VoIP phone systems. [9]
  • 69.5% Price 19% Features 5% Flexibility 4% Scalability 2.5% Blueface 22. [9]
  • Mobile phone service providers 88% Applications . [9]
  • 76% Novocall , Nextiva) 69% Nextiva 23. [9]
  • 35% of businesses have already implemented VoIP technology. [9]
  • About 31% of businesses use VoIP systems in their daily workflows. [9]
  • 47% of small businesses already implemented SMS using VoIP systems. [9]
  • 69% of employees use internet based voice services such as VoIP systems or Unified Communications platforms. [9]
  • Businesses can see up to a 90% reduction in startup costs when switching to a VoIP service. [1]
  • between 30% to 50% after switching to a VoIP service. [1]
  • 71% of employees stated that they are currently working from home all or most of the time. [1]
  • A survey conducted by Pew Research Center toward the end of 2020 showed that 71% of employees were remote working (a dramatic increase from 20% who were remote working all or most of the time before the pandemic). [1]
  • 72% of U.S. executives are planning to invest in tools for virtual collaboration. [1]
  • It can lead to higher customer retention rates and increased profits ranging from 25% to 95%. [3]
  • On average, companies can improve the customer experience they offer and see revenue increase anywhere from 10. [3]
  • A mere 23% of customers rescinded negative reviews in return for compensation. [3]
  • More than 89% of companies see customer experience as a principal factor that drives customer loyalty and retention. [3]
  • The more complex the customer service issue – the more likely customers are to seek out an actual person on the phone (40%) or a faceto face interaction (23%). [3]
  • Millennials choose live chat as their preferred support channel, with 52% saying they would rather converse over text. [3]
  • The report found that 98% of Americans say they switch between devices in a single day. [3]
  • [SourceOracle] Forty seven percent of organizations expect to implement chatbots for customer support services in 2021. [3]
  • When customers contact a brand on Twitter, 53% expect a response within an hour. [3]
  • If customers make a complaint, that number jumps to 78%. [3]
  • Only 4.1% said they would wait as long as it took. [3]
  • 60% of customers define “immediate” as ten minutes or less. [3]
  • By 2021, Gartner predicts that number to increase to 90%. [4]
  • – GetVoIP VoIP subscriptions worldwide have increased substantially, with further growth predicted in the years to 2020 as more and more residential customers and businesses turn to VoIP to reduce costs. [4]
  • Overall VoIP subscriber numbers have grown by approximately 14% year over year since 2009. [4]
  • – Persistence Market Research Managed IP PBX service segment is anticipated to expand at a CAGR of 15.3% over 2016–2024, while hosted business IP PBX segment is expected to expand at a CAGR of around 7.8% over the same period. [4]
  • 33,069 VoIP Employees in the US in 2024 0.8% VoIP in the US Employment Growth in 2024 3% VoIP in the US Annualized Employment Growth 2017–2024. [12]
  • The number of people employed in the VoIP industry in the US increased 3% on average over the five years between 2017 and 2024. [12]
  • In 2008, 80% of all new Private branch exchange lines installed internationally were VoIP. [13]
  • ATM has substantial header overhead 5/53 = 9.4%, roughly twice the total header overhead of a 1500 byte Ethernet frame. [13]
  • According to the research, the number is expected to reach 3 billion by 2021. [5]
  • The VoIP calls were less than 1% of all the business calls made. [5]
  • Due to this transformation, the VoIP calls increased to 25% by 2003. [5]
  • This will amount to a surge at a CAGR of 3.1% from 2019 to 2024. [5]
  • TheIP BPX segmentof VoIP is expected to grow at a CAGR of 15% from 2019 to 2025. [5]
  • The highest growth rate will be experienced by theComputerto phoneVoIP services, of over 17% from 2019 to 2025. [5]
  • The topVoIP featuresimproved 67% of the phone calls, accelerated the handling of messages by 63% in the small business organization. [5]
  • Businesses that have shifted to VoIP have saved around 30% on their phone bills. [5]
  • Startups are seeing the highest savings among any sector, with a nearly 90% reduction in starting costs when using VoIP systems. [6]
  • This is before factoring in the 7.77% increase in productivity for small businesses, making VoIP a clear winner when it comes to startups and small businesses. [6]
  • Companies are saving 30 50% on average by switching to VoIP, as VoIP systems require no extra equipment, little to no setup costs, and can be set up and implemented within a matter of a few hours at most. [6]
  • According to estimates from Gartner, prices for cloud telephony can be expected to decline by between 3% and 5% annually. [6]
  • In fact, nearly 60% of employees are projected to be using their own devices for work purposes by that time. [6]
  • In fact, a recent study found that 75% of companies plan on using mobile phones as their main business phone. [6]
  • By 2024, businesses will likely be using social media to communicate with their customers and employees more than ever before. [6]
  • In fact, the average business can save up to 60% on their monthly phone bills by making the switch to VoIP. [6]
  • In figure 1, the green line shows the percentage of robocalls observed among all calls. [0]
  • Calls signed with partial attestation are 3x more likely to be robocalls. [0]
  • These providers sign about 63% of their calls with Partial B attestation—higher than any other type of provider. [0]
  • Interconnected VoIP providerssign about 31% of their calls with Partial B attestation on average. [0]
  • Some interconnected VoIP providers don’t sign any of their calls with Partial B attestation, while others sign most of their calls, around 80%, with this attestation level. [0]
  • The number of originating service providers observed signing calls increased about 4.5% in January, from 247 to 258. [0]
  • The percentage of signed calls has remained flat since August 2021. [0]
  • Figure 5 shows that the percentage of unsigned calls and signed calls seem to be level—maybe even going the wrong way. [0]
  • The percentage changes from month to month have been hovering in a 1.4% band, which isn’t enough movement to indicate a trend. [0]
  • 61% of businesses switch to a VoIP system — traditional phone systems are becoming a thing of the past. [7]
  • It’s estimated that by the end of 2020, the number of VoIP subscribers worldwide will be around 204,8 billion. [7]
  • New businesses experience a 90% reduction in start costs after the installation of a VoIP system. [7]
  • Implementing VoIP system results in a 50% reduction in telecom costs for companies. [7]
  • Currently, it’s estimated that by the end of 2020, nearly 350 million people will use VoIP services, whether for personal use or business use. [7]
  • The executives of 35% of those companies have stated that they already use VoIP systems. [7]
  • In the same survey by Blueface, 61% of the CEO’s have claimed to switch to VoIP service, once the current contract with their traditional phone line provider ends. [7]
  • If businesses install VoIP systems, they’ll have a nearly 90% reduction on the initial start up costs for communication. [7]
  • Me/Follow me and it has shown to increase productivity by 77%!. [7]
  • Also, as there are no interruptions or disturbances between the calls, VoIP is often chosen as a conference call tool, and that has resulted in a 65% increase in productivity!. [7]
  • 67% of employees have noticed a significant improvement in handling phone calls and 63% of them share the same opinion about messages. [7]
  • 57% of employees have noticed improvements in remote work in general, just by using the VoIP system. [7]
  • That’s why once businesses adopt this technology, they experience a nearly 75% reduction in communication costs!. [7]
  • In 2019, 83% of companies reported that they have either lost a customer, ended an employee agreement, or missed a deadline, all due to issues related to communication. [7]
  • Well, that’s what 60% of all smartphone users do – because it’s easy and doesn’t require any additional service. [7]
  • The way things are headed, it’s projected that the VoIP industry will grow 12% each year until 2025. [7]
  • 46% of scam and phishing calls now make use of VoIP technology. [7]
  • US VoIP business lines jumped from 6.2 million to 41.6 million between 2010 and 2018 Businesses in the United States added over 35 million VoIP lines in the eight years between 2010 and 2018, reaching a total of 41.6 million, according to Statista. [8]
  • As of 2018, 70% of workers around the globe are remote at least once a week. [8]
  • On average, when one person is speaking, the other one is not, meaning that a full 50% of an audio conversation is totally silent. [8]
  • According to MyBroadband, right around 46 percent of all illegally made phone calls use VoIP technologies. [8]
  • A business’s average VoIP savings are between 30% and 50%. [8]
  • Ballpark estimates put the saving at between 30% and 50%. [8]
  • According to estimates from Gartner, prices for cloud telephony can be expected to decline by between 3% and 5% annually. [8]
  • That’s just a projection, mind you, but VoIP prices really did decline by between 2% and 3% annually in both 2017 and 2018, the same report found, so this doesn’t seem like much of a stretch. [8]
  • Nearly a full third of businesses currently use VoIP systems 31%, to be specific. [8]

I know you want to use VoIP Providers, thus we made this list of best VoIP Providers. We also wrote about how to learn VoIP Providers and how to install VoIP Providers. Recently we wrote how to uninstall VoIP Providers for newbie users. Don’t forgot to check latest VoIP Providersstatistics of 2024.

Reference

  1. transnexus – https://transnexus.com/blog/2024/shaken-statistics-january/.
  2. onsip – https://www.onsip.com/voip-news/industry-news-trends/voip-stats-voip-trends-and-the-impact-of-covid-19.
  3. financesonline – https://financesonline.com/voip-statistics/.
  4. getvoip – https://getvoip.com/blog/2019/01/29/customer-service-statistics/.
  5. claritytel – https://www.claritytel.com/voip-industry-statistics/.
  6. wisdomplexus – https://wisdomplexus.com/blogs/voip-adoption-statistics-2019-beyond/.
  7. kixie – https://www.kixie.com/sales-blog/8-business-voip-stats-to-know-for-2024/.
  8. webtribunal – https://webtribunal.net/blog/voip-stats/.
  9. tech – https://tech.co/business-phone-systems/voip-statistics.
  10. novocall – https://novocall.co/blog/voip-statistics/.
  11. nextiva – https://www.nextiva.com/blog/voip-stats.html.
  12. fitsmallbusiness – https://fitsmallbusiness.com/voip-stats/.
  13. ibisworld – https://www.ibisworld.com/industry-statistics/employment/voip-united-states/.
  14. wikipedia – https://en.wikipedia.org/wiki/Voice_over_IP.

How Useful is Voip Providers

VoIP providers offer a cost-effective alternative to traditional phone systems by allowing users to make voice calls over the internet. This technology has quickly gained popularity due to its versatility, cost-effectiveness, and ease of use. But just how useful are VoIP providers really?

First and foremost, VoIP providers offer significant cost savings compared to traditional phone systems. By utilizing the internet to transmit voice data, users can avoid expensive long-distance charges and international calling fees. This is particularly beneficial for businesses that need to make frequent overseas calls or individuals who have friends and family living abroad. Additionally, many VoIP providers offer flat-rate pricing plans, making it easy to budget and plan for communication expenses.

Furthermore, VoIP providers offer a wide range of features and functionalities that are not typically found in traditional phone systems. Features such as call forwarding, voicemail-to-email transcription, video conferencing, and mobile app integration make it easier than ever to stay connected and productive. This level of flexibility and customization allows users to tailor their communication system to suit their specific needs and preferences.

Another key benefit of VoIP providers is the ability to seamlessly integrate with other business applications and systems. This integration can streamline workflows, improve efficiency, and enhance collaboration among team members. For example, many VoIP providers offer integrations with popular customer relationship management (CRM) platforms, allowing businesses to easily track and record customer interactions. Additionally, VoIP systems can be easily scaled up or down to accommodate changing business needs, making them a versatile and adaptable choice for businesses of all sizes.

In addition to the practical benefits, VoIP providers also offer enhanced mobility and accessibility. With the rise of remote work and telecommuting, having a reliable communication system that can keep up with the demands of a mobile workforce is crucial. VoIP systems allow users to make and receive calls from anywhere with an internet connection, making it easy to stay in touch while on the go. This level of accessibility ensures that employees can remain productive and connected, no matter where they are located.

Overall, VoIP providers offer a plethora of benefits for businesses and individuals looking to modernize their communication systems. From cost savings and advanced features to integration capabilities and enhanced mobility, VoIP providers are a valuable asset for anyone looking to stay connected in today’s digital age. Whether you are a small business owner or a frequent traveler, VoIP providers offer a reliable and efficient solution for all your communication needs.

In Conclusion

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