Bot Platforms Statistics 2024 - Everything You Need to Know

Are you looking to add Bot Platforms to your arsenal of tools? Maybe for your business or personal use only, whatever it is – it’s always a good idea to know more about the most important Bot Platforms statistics of 2024.

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How much of an impact will Bot Platforms have on your day-to-day? or the day-to-day of your business? Should you invest in Bot Platforms? We will answer all your Bot Platforms related questions here.

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On this page, you’ll learn about the following:

Best Bot Platforms Statistics

Best Bot Platforms Statistics

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Bot Platforms Benefits Statistics

If you’re working in a company that has more than 250 employees, it’s less likely that your company will enjoy these benefits; mid market companies usually don’t deploy chatbots. ^[0]
Top expected consumer benefits from chatbots include 24 hour service (64%) and getting an instant response (55%). ^[1]

Bot Platforms Usage Statistics

According to Drift’s 2020 State of Conversational Marketing report, usage of chatbots as a brand communication channel increased by a whopping 92% since 2019. ^[2]
In the next five years, 67% of businesses believe that chatbots will surpass mobile apps usage. ^[1]
Also, 67% of businesses believe that chatbots will diminish the usage of mobile apps. ^[3]
The customers using AI chatbot rates are increasing, but more than 64 % of the agents love them to solve the customers’ complex queries, whereas the rate of its non usage is diminishing day by day. ^[3]

Bot Platforms Market Statistics

Statistics on chatbot marketing show that 56% of people would rather message than call customer service. ^[0]
If you’re working in a company that has more than 250 employees, it’s less likely that your company will enjoy these benefits; mid market companies usually don’t deploy chatbots. ^[0]
The market size of Conversational AI is expected to reach USD$1.3 billion by 2025, growing at a CAGR of 24%. ^[4]
The chatbot market size is projected to grow from $2.6 billion in 2019 to $9.4 billion by 2024 at a compound annual growth rate of 29.7%. ^[5]
In general, the global conversational AI market size will grow from $4.8 billion in 2020 to $13.9 billion by 2025, at a CAGR of 21.9%. ^[1]
The European market (45%) leads in terms of the number of chatbots, followed by North America (28%). ^[1]
Chatbots are most commonly used for sales (41%), customer support (37%), and marketing (17%). ^[1]
Socksreported a 3.3x return on ad spend and 20% revenue lift in five weeks using conversational marketing powered by Spectrm. ^[6]
More than 71 % of Information technology developers believe that AI and marketing automation can quickly improve customer services during the pandemic and the period afterward. ^[3]
Consequently, more than 64% of the businesses plan to invest in marketing automation in the upcoming years. ^[3]
Consequently, the chatbots’ market size expects to increase from 2.6 billion dollars in 2019 to 10 billion by the end of 2024 at an annual growth rate of around 30 %. ^[3]
Chatbot market earlier valued at 18 billion dollars in 2020, which expects to reach around 100 billion dollars by 2026 with the annual growth rate predicted to be over 35 % in this period. ^[3]

Bot Platforms Adoption Statistics

Insider Intelligence estimates that up to 73% of healthcare admin tasks could be automated by AI, and the adoption of chatbots could save the healthcare, banking, and retail sectors $11 billion annually by 2024. ^[7]
64% of executives say that user adoption hesitancy is the main reason why they don’t intend to implement chatbots. ^[1]

Bot Platforms Latest Statistics

24.9% of buyers used chatbots to communicate with businesses in 2020, up from 13% the year before. ^[2]
In 2019, Gartner predicted that 15% of global interactions would be handled by AI, which includes chatbots. ^[2]
They predict that by 2024, this will increase to 70% in certain industries that cater towards millennials. ^[2]
Only a small fraction (12.8%). ^[2]
According to the latest data from Comm100, chatbots were able to handle 68.9% of chats from start to finish on average in 2019. ^[2]
This represents an increase of 260% in endto end resolution compared to 2017 when only 20% of chats could be handled from start to finish without an agent’s help. ^[2]
This is also important considering that 45.9% of consumers now expect chatbots to deliver an immediate response to their query. ^[2]
This is up from 17.1% since 2019 and shows that modern chatbots aren’t just useful for customer service, they can drive conversions and close sales too. ^[2]
Better bot experiences with more engaged audiences can generate response rates as high as 80. ^[2]
This is almost 2 percentage points higher than the satisfaction rate for chats that get passed over to human agents, for obvious reasons, and is a useful benchmark to measure your performance up against. ^[2]
34% of online retail store customers accept AI chatbots, more so than in any other industry. ^[2]
For comparison, acceptance of AI chatbots by banking customers stands at just 20%, and in the insurance industry, that figure is 15%. ^[2]
If you want to break those cost savings down, it works out as $0.70 per customer interaction, according to early projections by Juniper Research. ^[2]
Nearly 40% of internet users worldwide perfer interacting with chatbots than virtual agents, and with major industries including retail and healthcare turning to digital technology, chatbots will likely increase in popularity moving forward. ^[7]
Experts predict 90% of customer interaction in banks will be automated by 2024. ^[0]
Customers like chatbots; more than half of internet users are satisfied with them and around 60% of millennials already use them regularly to purchase basic goods. ^[0]
Chatbots can cut operational costs by up to 30%. ^[0]
85% of customer interaction will be handled without human agents by 2021. ^[0]
50% of businesses plan to spend more on chatbots than on mobile apps. ^[0]
64% of internet users say 24 hour service is the best feature of chatbots. ^[0]
37% of people use a customer service bot to get a quick answer in an emergency. ^[0]
Today, 27% of consumers are interested in artificial intelligence support tools. ^[0]
Chatbots can answer 80% of standard questions. ^[0]
In 2017, 34% of consumers preferred to communicate with artificial intelligence in an online retail situation. ^[0]
67% of customers used chatbots in the past year. ^[0]
As many as 64% of internet users see roundthe clock support as the biggest benefit, according to the newest chatbot industry statistics provided by Drift. ^[0]
37% of people use a customer service bot to get a quick answer in emergencies. ^[0]
Among customers who use chatbots, 37% use them for getting answers in case of an emergency. ^[0]
It’s also interesting to note that 35% use chatbots to resolve problem and the same percentage do so to get detailed answers or explanations. ^[0]
55% of people who use chatbots would expect them to provide instant responses and answers to simple questions. ^[0]
As we’d expect, the US is home to the largest portion of the world’s chatbot users (36%), followed by India (11%). ^[0]
Germany came in third place (4%). ^[0]
The United Kingdom (3%) and Brazil (2%). ^[0]
It’s estimated that nearly a quarter of the world’s population was using chatbots by the end of 2019. ^[0]
More than 28% of real estate business now use chatbots. ^[0]
Interest in chatbots increased by 160% in 2018. ^[0]
53% of service organizations are going to use chatbots within the next 18 months. ^[0]
A growth rate of 136% was predicted for 2019, proving that chatbots will have an even bigger role in the near future. ^[0]
Consumers have certain expectations when it comes to AI, but according to the latest research, most say chatbots have positively affected their user experience 46% of users would prefer to communicate with a live person instead of chatbot. ^[0]
However, 40% of consumers are fine with both; they don’t care if they get help from a real human or chatbot, as long as they get help, according to HubSpot chatbot statistics. ^[0]
64% of agents who use chatbots are free to spend their time solving more difficult and complex problems. ^[0]
With the help of AI chatbots, 64% of agents can work on resolving complex problems. ^[0]
In comparison, only 50% of agents without chatbots have the same luxury. ^[0]
16% of Americans have used channels like Alexa or Google Home chatbot for shopping. ^[0]
After all, nearly 16% of Americans own smart speakers. ^[0]
Chatbot customer service trends for next year predict that around 15% of people will use Amazon Alexa, while 16% plan to use some other type of voice. ^[0]
With the assistance of chatbots, this expense could be reduced by 30%. ^[0]
Bank systems will automate up to 90% of customer interactions using chatbots by 2024. ^[0]
Almost 40% of major companies with more than 500 people are going to implement at least one intelligent assistant or AI based chat robot in 2019. ^[0]
By the end of 2020, 80% of entrepreneurs will use chatbots. ^[0]
85% of customer interactions will be handled without human agents by 2021. ^[0]
Chatbot statistics in this Gartner report predict that 85% of customer interactions will be managed without humans by 2021. ^[0]
According to Juniper’s research, the introduction of chatbots will save 2.5 billion customer service hours over the coming years. ^[0]
The customer service cost reduction across the retail, banking, and healthcare sectors is estimated to amount to $11 billion annually by 2024. ^[0]
It seems nearly 40% of companies that have between one and 10 employees use chatbots, making them the most. ^[0]
Only 0.5% of B2B companies use chatbots. ^[0]
As many as 99.5% of these companies didn’t deploy chatbots in 2018. ^[0]
Approximately 40% of people of all ages prefer to use chatbots when shopping online. ^[0]
Of shoppers aged 3044, 49.30% say they prefer using chatbots as their communication channel when shopping online, and around 44% of shoppers aged 45 60 use the same channel. ^[0]
More than half of millennials tried out chatbots in 2018, according to chatbot use statistics by Forbes. ^[0]
Around 61% of baby boomers expect an instant response from chatbots. ^[0]
27% of adults in America have used chatbots for shopping at least once in their life. ^[0]
What’s more, nearly 13% of shoppers are now buying more expensive items using chatbots. ^[0]
48.78% of female shoppers like chatbots and use them as a channel of communication when buying online. ^[0]
Nearly 50% of female shoppers like to use chatbots while shopping, while only 36.81% of men do the same. ^[0]
According to chatbot engagement statistics, 41.67% of men prefer using email over chatbots when purchasing online. ^[0]
47.92% of men use chatbots if they can’t find answers to simple questions. ^[0]
63% of consumers think businesses should be on Messenger. ^[0]
According to Messenger chatbot statistics, the number of chatbots increased in 2018 by 100,000 users. ^[0]
In its first six months, BlueBot helped more than 500,000 customers, according to Facebook messenger bot stats. ^[0]
80% of businesses are projected to integrate some form of chatbot system by 2024. ^[8]
Chatbots can help businesses save as much as 30% of customer support costs. ^[8]
More than 50% of customers anticipate that businesses are open 24/7. ^[8]
69% of consumers prefer chatbots because of their ability to provide quick replies to simple questions.. ^[8]
95% of consumers believe that ‘customer service’ will benefit the most from chatbots. ^[8]
56% of consumers prefer to message a business for help rather than call customer support. ^[8]
67% of customers globally reported using a chatbot for customer support in the past year. ^[8]
37% of consumers expect to receive quick responses during emergencies. ^[8]
33% of consumers would like to use chatbots to make reservations, place online orders, and other functions. ^[8]
47% of organizations are expected to implement chatbots for customer support services, and 40% are expected to adopt virtual assistants. ^[8]
67% of millennials in the US reported that they would likely purchase products and services from brands with chatbots. ^[8]
47% of organizations will use chatbots for customer care and 40% will deploy virtual assistants. ^[4]
More than 50% of enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development. ^[4]
75 90% of queries is projected to be handled by bots by 2024. ^[4]
Chatbots can save up to 50% in customer support costs. ^[4]
According to Chatbots Magazine, “Businesses can reduce customer service costs by up to 30% by deploying a conversational chatbot”. ^[4]
According to Forbes, “More than 50% of all searches will be voice. ^[4]
support.47%of users are open to purchasing items through a bot. ^[4]
Chatbots Magazine found out 67% of US millennials said they are likely to purchase products and services from brands using a chatbot. ^[4]
Interested in learning how to transform your customer service with AI?Check out this eBook where we explain how AI can resolve over 50% of your service requests. ^[5]
That means 18% of the entire population use chatbots according to the first statistic on this list. ^[5]
64% of agents with AI are able to spend most of their time solving complex problems. ^[5]
54% of customers say companies need to transform how they engage with them Only 38% of consumers actually want to talk with a human when engaging a brand. ^[5]
77% of customers say chatbots will transform their expectations of companies in the next five years 70% of millennials report positive chatbot experiences. ^[5]
50% of customers expect a business to be available 24/7. ^[5]
33% of consumers would use a chatbot to make a reservation at a hotel or restaurant. ^[5]
87 % of users would interact with atravel chatbotif. ^[5]
In 2020, organizations report a reduction of up to 70% in call, chat and/or email inquiries after implementing a chatbot or virtual customer assistant. ^[5]
Brand)Over 70% of chatbots accessed will be retail based by 2024. ^[5]
By 2024, 30% of customer service organizations will deliver proactive customer services by using AI enabled process orchestration and continuous intelligence. ^[5]
By 2021, more than 50% of enterprises will spend more per annum on bots and chatbot creation than traditional mobile app development. ^[5]
75 90% of percentage of queries is projected to be handled by bots by 2024. ^[5]
According to the findings, 40 percent of parents in the United States were extremely concerned with the use of such purchase influencing tactics on social media platforms, while only 18 percent of teens expressed the same level of concern. ^[9]
Available to download in PNG, PDF, XLS format 33% off until Jun 30th. ^[9]
This is expected to grow to a whopping $102.29 billion by 2026, at a CAGR of 34.75% over the period of 2021. ^[1]
It is estimated that cost savings from using chatbots in banking will reach $7.3 billion globally by 2024, up from the 2019 estimate of $209 million. ^[1]
Countries with the most number of chatbot users are the U.S. (36%), India (11%), and Germany (4%). ^[1]
24% of enterprises, 15% of mid sized companies, and 16% of small businesses now use chatbots. ^[1]
41% of people starting online chat conversations with businesses are C. ^[1]
Nearly 40% of all internet users in the U.S. and a third of the total population use voice search. ^[1]
Using chatbots can help businesses save up to 30% from the $1.3 trillion they spend to service customer requests. ^[1]
64% of internet users say the best chatbot feature is 24. ^[1]
55% of users say they enjoy getting quick responses to simple questions from a chatbot. ^[1]
34% of users declared they would prefer to answer questions from a chatbot concerning e. ^[1]
Chatbots can help businesses save on customer service costs by answering up to 80% of routine questions. ^[1]
The top 3 work related AI chatbots are Microsoft Cortana (49%), Apple Siri (47%), and Google Assistant (23%). ^[1]
66% of Millennials versus 58% of Baby Boomers consider 24 hour service as the top benefit of using chatbots. ^[1]
34% of users say they would use a chatbot to find a human customer service agent. ^[1]
40% of millennials say that they chat with chatbots daily. ^[1]
43% of people prefer to deal with a human assistant versus a chatbot. ^[1]
Geographic Aspects 15% of American adults have used a chatbot. ^[1]
43% of digital banking users in the US prefer to use a live chat or chatbot to address issues. ^[1]
67% of US millennial internet users would purchase a product/service from brands using a chatbot. ^[1]
47% of American adult internet users think that chatbots give many unhelpful answers. ^[1]
There was a 59% increase in the use of Watson Assistant between February and May of 2020. ^[1]
35% of people say they would use a chatbot for a complaint, a problem, or to get explanations. ^[1]
In emergencies, 37% of users say they would use a chatbot to get quick responses. ^[1]
57% of executives cite that conversational chatbots enable their websites to provide personalized attention to customers. ^[1]
Top AI chatbots business uses are for voice to text dictation (46%) and support team collaboration on tasks (26%). ^[1]
77% of chatbots assist after sales and customer service operations. ^[1]
However, 59% of businesses said that chatbots had misunderstood the nuances of human dialogue. ^[1]
Consumer Expectations Over 50% of customers expect a business to be open 24/7. ^[1]
As a result, 35% of consumers want to see more companies using chatbots. ^[1]
34% of online buyers said they would prefer to answer questions from AI via chatbots or virtual assistants. ^[1]
Industry Specific Statistics Informational chatbots are most popular in healthcare (64%), telecommunications (59%), and banking (50%). ^[1]
The food (56%), banking (44%), and retail (35%). ^[1]
Playing music (82%) and shopping (54%). ^[1]
By 2024, banks can automate up to 90% of their client interactions via chatbots. ^[1]
58% of firms that use chatbots are B2B tech. ^[1]
42% of companies using chatbots are B2C. Source. ^[1]
Using chatbots can enable businesses to save up to 30% in customer support costs. ^[1]
53% of companies use AI chatbots in their IT department. ^[1]
Meanwhile, 23% use them for administrative tasks. ^[1]
60% of executives say that chatbots improve their agents’ ability to handle client queries by networking with other bots. ^[1]
61% of executives say that conversational bots enhance employee productivity via automatic follow up of scheduled tasks. ^[1]
Chatbots or similar technologies will automate 29% of US customer care activities. ^[1]
Increasing Preference for Chatbots 83% of consumers say they will make messaging their primary means of contacting customer support if it means getting an immediate response. ^[1]
53% of customers are more likely to shop with businesses that they can message. ^[1]
21% of consumers believe chatbots are the easiest way to contact a company. ^[1]
75% of users expect to receive an instant response from chatbots. ^[1]
77% of customers say chatbots will change their expectations from brands in the next five years. ^[1]
41% of people that start online chats with companies are executives. ^[1]
Top chatbot uses are for getting a quick answer in an emergency (37%) and resolving a complaint (35%). ^[1]
69% of consumers said they’d prefer chatbots for receiving instantaneous responses. ^[1]
If asked to choose between getting answers from a chatbot or filling out a website form, only 14% of customers would choose the website form. ^[1]
71% of consumers would gladly use a bot if it could improving their customer experience. ^[1]
41% of consumers believe bots can provide better and more efficient customer service and experience. ^[1]
48% of consumers feel comfortable with interactions managed by bots. ^[1]
34% of consumers say they’ll be using chatbots to connect with a person. ^[1]
38% of online users have communicated with businesses through online chat. ^[1]
We’ve gathered these key issues from various chatbot reports for your perusal The latest data shows that 51% of companies don’t use chatbots. ^[1]
Only 9% of e commerce companies worldwide have already implemented AI chatbots. ^[1]
In a more recent survey, only 9% of customers said they’d prefer a chatbot over a human for their customer service needs. ^[1]
30% of buyers worry that a chatbot would make a mistake like receiving the wrong item. ^[1]
46% of people think that chatbots are used deliberately to keep them away from human agents. ^[1]
27% of consumers can’t differentiate transacting with a human or a chatbot. ^[1]
Challenges of using chatbots according to US internet users, May 2018 (% of respondents). ^[1]
80% of businesses want chatbots by 2020. ^[1]
Likelihood that US millennial internet users would purchase products/Services from brands using a chatbot, Dec 2016 (% of respondents). ^[1]
How chatbots can help reduce customer service costs by 30%. ^[1]
Can chatbots help reduce customer service costs by 30%?. ^[1]
90%of text messages are opened in three minutes. ^[6]
36% of people who use messaging apps have at least two messaging apps. ^[6]
Messaging apps have overtaken social media platforms in the number of active monthly users by20%. ^[6]
66%of consumers are more confident about making a purchase when a company is active in messaging apps. ^[6]
Spectrm customer,Telekom, achieved a 60% conversion completion rate, 35% CTR to cart landing page, and 9x contract conversion lift. ^[6]
Considering there only 300,000 Facebook Messenger bots , that means only 1 2% of the 30 million businesses around the world are using chatbots!. ^[10]
23.92% of the 4.18 billion active mobile internet usersaccess Instagram monthly, the same amount of people that live in Europe and North America combined. ^[11]
Instagram users could be fake botsaccording to a Ghost Data report, costing brands $1.3 billion in 2019. ^[11]
Cristiano Ronaldoowns the influencer account with the most followers, equaling 33.9% of all monthly active Instagram users. ^[11]
According to Instagram’s parent company Facebook’s latest announcements, the current known number of Instagram users is 1 billion monthly active users and 500 million daily. ^[11]
The 1 billion MAUs made Instagram the 6th largest social network worldwide, with 23.92% of the world’s 4.18 billion mobile internet users access the app monthly. ^[11]
According to the latest official data, Instagram has 1 billion monthly active users globally. ^[11]
26.3% of the world’s 5.27 billion active mobile phone users access Instagram. ^[11]
According to the latest DAU data, 500 million people around the world are actively using Instagram daily. ^[11]
13.15% of the world’s 3.8 billion active social media users access Instagram daily. ^[11]
6.43% of the world’s 7.77 billion population uses Instagram daily. ^[11]
If we looked back in October 2016, Instagram had 550 million monthly users with only 100 million daily users, meaning only about 18% of their user base would visit the app each day. ^[11]
Fast forward to now, and over 50% of the monthly users interact with the app daily due to some impressive user. ^[11]
According to Instagram’s growth rate data, the company has been adding over 100 million new users every 4 to 9 months – This user growth rate has been consistent since 2014. ^[11]
From 2018 to 2019, the user growth rate reverted to a steadier 6.7%. ^[11]
An eMarketer study estimated that Instagram’s growth in the US is slower in older age groups, while users aged 25 to 34 are joining the platform like wildfire. ^[11]
2024’s estimated growth is +1.8% in US Instagram users 2024’s. ^[11]
estimated growth is +2.2% in US Instagram users 2021’s. ^[11]
growth is +3.7% in US Instagram users. ^[11]
’s growth is +6.2% in US Instagram users. ^[11]
What you have to consider with Instagram’s growth is that there are only 3.5 billion smartphone users worldwide, and so far, a whopping 28.57% of them have the app. ^[11]
As you can see below, an estimated 46.2% of all smartphone owners in the US, regardless of age, have Instagram installed on their phones. ^[11]
In 2020, the current number of fake bot accounts on Instagram was 95 million, which means 9.5% of their 1 billion monthly users are fake profiles. ^[11]
Instagram’s fake bot accounts cost brands an estimated $1.3 billion in a year in the influencer advertising economy, according to cybersecurity firm Cheq projects. ^[11]
Key Statistics Instagram bot accounts could be as much as 95 million of the 1 billion monthly active users, according to a Ghost Data Report. ^[11]
The number of Instagram bot accounts in 2015 was 7.9% and has risen to 9.5% in 2019. ^[11]
Fake bot fans cost brands $1.3 billion in 2019, according to Cheq projects, a cybersecurity firm for digital media. ^[11]
If you’re a brand, it’s not very reassuring to know that 9.5% of your campaign spend is going on fake bot accounts on Instagram. ^[11]
In 2021, 87.77% of Instagram’s 1.39 billion users that can be potentially reached with adverts on the platform are outside the US. ^[11]
According to the latest data, America is the country with 170 million users accessing the photo. ^[11]
Market share wise, 17% of the 1 billion monthly active Instagram accounts are in the US, making up 46.2% of all US smartphone users. ^[11]
In the US, 75% of people aged 1824 use Instagram making up the largest group by age, followed by 57% of 2530 year. ^[11]
So much so, over half of millennial’s use Instagram, and two thirds of generation Z, with 35% stating it’s their favorite social network. ^[11]
Globally51.4% of females and 48.6% of males use the app. ^[11]
According to a study of US adults, 36% of men and 44% of women use the app. ^[11]
According to a Pew Research study of Americans, Instagram is the most popular app among 18 to 24year olds, with rival Snapchat coming in a close second. ^[11]
71% of people aged 18 29 have active Instagram accounts. ^[11]
48% of people aged 30 49 have active Instagram accounts. ^[11]
29% of people aged 50 64 have active Instagram accounts. ^[11]
13% of people aged 65+ have active Instagram accounts. ^[11]
45% of people living in an urban area use the app. ^[11]
41% of people living in a suburban area use the app. ^[11]
25% of people living in a rural area use the app. ^[11]
33% of people educated at high school or less use the app 37% of people educated at the college level use the app. ^[11]
43% of people educated at more than college level use the app 35% of people earning less than $29,999 use the app 39% of people earning between $30,000 to $74,999 use the app. ^[11]
42% of people earning more than $75,000 use the app Source. ^[11]
According to a study by Mention, the majority of Instagram users have less than 1,000 followers. ^[11]
As you’ll see below from the breakdown of users and followers, this is only 0.94% of the platform’s total population. ^[11]
53.62% of users have less than 1,000 followers. ^[11]
38.03% of users have 1,001 to 10,000 followers. ^[11]
6.2% of users have 10,001 to 50,000 followers. ^[11]
0.94% of users have 50,001 to 100,000 followers. ^[11]
0.94% of users have 100,001 to 500,000 followers. ^[11]
0.27% of users have 500,001 to 10+ million followers. ^[11]
Cristiano Ronaldo is the most followed profile on Instagram, so much so, every 1 in 5 people that have Instagram follow him – 209 million followers at 20.9% of the platform’s total user base. ^[11]
According to their press release, globally, people spend an average of 28 minutes a day on Instagram. ^[11]
According to this data, the average Instagram user under the age of 25 will spend over eight days a year on the platform. ^[11]
According to this data, the average Instagram user over the age of 25 will spend over six days a year on the platform. ^[11]
According to this data on all platforms, the average person over the age of 18 will spend over 19 days a year on social media Source. ^[11]
The #1 predicted use case for chatbots is “getting a quick answer in an emergency”. ^[12]
35% of people use chatbots to resolve a complaint or problem, or for getting detailed answers. ^[12]
58% of B2B companies use a chatbot on their website, as compared to 42% on B2C websites. ^[12]
40% of millennials claim to engage with bots on a daily basis. ^[12]
On the low end, low engagement bots see 35. ^[12]
On the higher end of the spectrum, better bot experiences can result in 80. ^[12]
Chatbots saw a 92% use increase since 2019, making it the brand communication channel with the largest growth. ^[12]
46% of companies leveraging intelligent assistants or AI chatbots use them for voice to text dictation. ^[12]
The #1 department supported by businesses who use chatbot technology is IT, at 53% of organizations. ^[12]
87.2% of consumers rate their typical chatbot experience as within the range of neutral to positive. ^[12]
67% of worldwide consumers interacted with a chatbot to get customer support over the past 12 months. ^[12]
Chatbots can help businesses save up to 30% on their customer support costs. ^[12]
27% of consumers were unsure if the last customer support interaction they had was with a real person or a chatbot. ^[12]
34% of retail customers would be comfortable speaking with customer service through AI chatbots instead of a live customer support representative. ^[12]
64% of businesses believe that chatbots will allow them to provide a more customized support experience for their customers. ^[12]
Additionally, in 2020, 41.3% of consumers said they used chatbots for purchases. ^[12]
The top 5 industries profiting from the incorporation of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). ^[12]
33% of consumers want to be able to use a chatbot to make a reservation at a hotel or restaurant. ^[12]
Willingness to use chatbots for purchases rose from 17.1% to 41.3% from 2019 to 2020. ^[12]
eCommerce stores adopting Facebook Messenger along with an abandon cart chatbot have started to boost revenue by 7. ^[12]
Additionally, 55% of businesses using chatbots have generated a greater volume of high. ^[12]
Only 9% of consumers think that companies should never use chatbots. ^[12]
A study conducted by NewVoiceMedia found that 46% of consumers felt chatbots were being used to prevent them from reaching a live person. ^[12]
60% of consumers believe a human can better understand what they need as compared to a chatbot. ^[12]
60% of people still prefer to wait for an agent rather than talk to a chatbot. ^[12]
48% of people care more about a chatbot being able to solve their issues over it having a personality. ^[12]
46% of respondents in a Usabilla survey said they would choose a live person over a chatbot even if engaging with a chatbot saved them 10 minutes. ^[12]
60% of consumers aged 35 44 believe companies are too quick to replace human representatives with chatbots. ^[12]
40% of consumers have no preference when it comes to engaging with a chatbot or a human for help, as long as they receive the support they need. ^[12]
By 2024, 70% of white collar workers will engage with chatbots daily. ^[12]
By 2024, 75 90% of queries are expected to be handled by chatbots. ^[12]
Gartner predicts that by 2021, over 50% of enterprise companies will spend more money each year on chatbots than mobile apps. ^[12]
In 2024, the banking industry could see the success rate of bot interactions reach over 90%. ^[12]
74% of users prefer chatbots while looking for answers to simple questions. ^[13]
65% of consumers feel comfortable handling an issue without a human agent. ^[13]
69% of consumers prefer to use chatbots because they deliver quick answers to simple questions. ^[13]
40% of buyers don’t care if they are served by a bot or a human agent, as long as they get the support they need. ^[13]
48% of users prefer to interact with a chatbot that solves issues over a chatbot that has a personality. ^[13]
82% of consumers claim that instant responses to their questions are very important when contacting brands. ^[13]
64% of consumers claim that 24/7 service is the most useful chatbot functionality. ^[13]
23% of consumers still prefer to have a faceto face interaction when the complexity of the issue increases, such as with payment disputes or complaints. ^[13]
60% of millennials say they have used chatbots. ^[13]
70% of them say they had a positive experience. ^[13]
Virtual customer assistants help organizations reduce by 70% call, chat and email inquiries. ^[13]
57% of executives said that chatbots bring significant ROI with minimal effort. ^[13]
90% of businesses report recording large improvements in the speed of complaint resolution. ^[13]
23% of customer service organizations are using AI chatbots. ^[13]
58% of websites that use chatbots are for B2B companies. ^[13]
80% of customers who have used chatbots report the experience as positive. ^[13]
55% of consumers are willing to interact with a business via messaging apps to solve a problem. ^[13]
Conversations between brands and customers via Messenger have a 30% better ROI than retargeting ads. ^[13]
74% of Millennials say that their perception of a brand improves if the company responds to their social media inquiries. ^[13]
It’s estimated that there are over 2 billion digital buyers worldwide. ^[13]
In 2019 there was a 25% rise in the number of chats compared to 2018. ^[13]
Compared to 2018, there was a 7% increase in the number of tickets in 2019. ^[13]
Chatbots could help to reduce that cost by 30%. ^[13]
64% of customer support agents who utilize AI chatbots are able to spend most of their time solving difficult cases. ^[13]
67% of consumers have used social media, live chat or texting to contact customer service. ^[13]
56% of customers prefer to message rather than call customer service. ^[13]
Chatbots can take care of 30% of live chat communication. ^[13]
16% of Americans have used voice assistants like Alexa or Google Home for shopping. ^[13]
20% of searches in the Google App are now done by voice. ^[13]
71% of consumers are satisfied with the voice assistants in their mobile devices. ^[13]
43% users between the ages of 16 and 64 are using voice search and voice commands on various devices. ^[13]
The most popular voice searches on smart speakers are asking for music (70%), the weather forecast (64%), fun questions (53%), online search (47%), news (46%), and asking directions (34%). ^[13]
28% of consumers call a local business after making a voice search. ^[13]
Google Home is reported to answer 81% of the queries correctly. ^[13]
Amazon Echo does slightly worse, as it manages to correctly answer to 64% of queries. ^[13]
Up to 73% of healthcare admin tasks could be automated by artificial intelligence. ^[13]
Over 50% of enterprise companies are predicted to spend more money on chatbot development than on mobile apps creations by 2021. ^[13]
70% of consumers will replace their visits to brick and mortar shops or banks with their voice assistants over the next three years. ^[13]
33% are most frustrated by having to repeat themselves to multiple support reps. ^[14]
( HubSpot Research 60% of customers feel that long holds and wait times are the most frustrating parts of a service experience. ^[14]
( Zendesk 30% of customers will leave a brand and never come back because of a bad experience. ^[14]
In fact, research from Survey Monkey and Drift show that only 38% of consumers actually want to talk with a human when engaging a brand. ^[15]
53% of service organizations expect to use chatbots within 18 months — a 136% growth rate that foreshadows a big role for the technology in the near future. ^[15]
64% of agents with AI chatbots are able to spend most of their time solving complex problems, versus 50% of agents without AI chatbots. ^[15]
Greeting customers when they call 58% of customers say emerging technologies such as chatbots and voice assistance have changed their expectations of companies. ^[15]
54% of customers say companies need to transform how they engage with them. ^[15]
77% of customers say chatbots will transform their expectations of companies in the next five years. ^[15]
Given the choice between filling out a website form or getting answers from a chatbot, only 14% of customers would choose the form, according to this survey. ^[15]
The “State of Service” research found that 80% of service decision makers believe AI is most effective when deployed with — rather than in place of — humans. ^[15]
More than 50 % of the customers believe in chatting with the business to resolve their queries. ^[3]
In 2018, Gartner concluded through a survey that more than 25 % of the customer service operations would be using Artificial intelligence and chatbots till the year 2020. ^[3]
As per a MasterCard survey, more than 70 % of the consumers use chatbots and voice assistants. ^[3]
More than 87 % of consumers know that AI solutions are available to them. ^[3]
More than 80% of consumers have said that they love to make purchases through chatbots as their earlier experiences are quite positive. ^[3]
Customer communication is taking a new turn as voice assistants’ use is likely to increase by more than 130 % this year. ^[3]
As per a survey, around 24% of largesize enterprises and approximately 15% of medium sized enterprises are taking advantage of chatbots. ^[3]
More than 64% of respondents are from these countries who send messages to businesses. ^[3]
Also, 60% of users believe that messaging is an excellent way of connecting with a business. ^[3]
More than 60% of the conversational bots can deliver large returns on investment without much effort. ^[3]
Spiceworks laid down a survey and announced that more than 40 % of the larger businesses are expected to implement voice assistants and chatbots on company. ^[3]
More than 25 % of mediumsize and small sized companies are currently using chatbots from voice to text dictations. ^[3]
More than 50 % of the customers like to shop with businesses that use chatbots. ^[3]
More than 40 % of companies are using chatbots for sales purposes after customer support. ^[3]
More than 58 % of customers will change their expectations with the brands after the emergence of technologies such as Chatbots and Voice assistants. ^[3]
Therefore, around 54 % of the customers want a change in the way brands interact with them. ^[3]
And 77 % of the customers believe that chatbots will alter the expectations they have with the brands in the upcoming years. ^[3]
More than 80 % of organizations plan to implement chatbots as your customers are omnipresent and use different channels before making a purchase. ^[3]
In such cases, around 86 % of customers believe that there shall be an option to talk to live agents or redirect the live agents’ queries. ^[3]
More than 80 % of the people who interact with a chatbot have positive experiences. ^[3]
According to Capgemini, more than 70 % of the consumers will replace visits to a brickand mortar store with their voice assistants as 76 % of the brands have got beneficial results from the voice and conversational assistants. ^[3]
More than 45 % of users between the age of 20 to 60 are using voice searches and commands on all devices. ^[3]
There has been an increase in the number of voice based searches in which 30 % is for online shopping, which demands the businesses to provide more conversational assistants. ^[3]
As per a survey, around 43 % of respondents prefer to go for chatbots rather than visiting the branch. ^[3]
More than 80 % of the respondents believe that they would retain their loyalty towards a brand that offers Chatbot to talk to the brand. ^[3]
Around 40% of the millennials believe in using AI Chatbots regularly. ^[3]
More than 35 % of users prefer bots to resolve a complaint or get detailed information about something. ^[3]
More than 80% of people message businesses throughout their user journey to know about the product details and store openings. ^[3]
More than 70 % of the consumers feel confident when they talk to a brand and make a purchase. ^[3]
Around 70 % of the US’s internet users will likely buy from a brand that uses bots. ^[3]
Companies also believe that the messenger can earn a 30 % better ROI than retargeting ads online. ^[3]
Real estate companies are making more than 28 % of earnings following the travel and education sectors pushing 14 and 16 percent of profits, respectively. ^[3]
The Chatbot based interactions from retail sales are predicted to double each year and rise to 112 billion dollars by 2024. ^[3]
Many stores have succeeded in raising revenues by more than 20%. ^[3]
The Public tableau estimated the savings of around 23 billion dollars from the annual salaries as the workforce costs are reducing. ^[3]
As we discussed earlier, the topmost sectors such as retail, banking, healthcare, and insurance have made a lot of savings, estimated at 11 billion dollars by the next two years which was just 6 billion dollars in 2018. ^[3]
According to the juniper research, chatbots help cut off the business costs by more than 10 billion dollars by the next year. ^[3]
As chatbots cut off the business costs and save time on the customers’ interactions, predictions say that the chatbots will handle more than 90% of the queries in the next five years. ^[3]
More than 60 % of the youths and adults consider the 24/7 services availability of the chatbots as its topmost benefit. ^[3]
Therefore, more than 50% of consumers like to talk with chatbots to get replies instead of brands with personalities. ^[3]

I know you want to use Bot Platforms Software, thus we made this list of best Bot Platforms Software. We also wrote about how to learn Bot Platforms Software and how to install Bot Platforms Software. Recently we wrote how to uninstall Bot Platforms Software for newbie users. Don’t forgot to check latest Bot Platforms statistics of 2024.

Reference

smallbizgenius – https://www.smallbizgenius.net/by-the-numbers/chatbot-statistics/.
financesonline – https://financesonline.com/chatbot-statistics/.
startupbonsai – https://startupbonsai.com/chatbot-statistics/.
notifyvisitors – https://www.notifyvisitors.com/blog/chatbot-statistics/.
revechat – https://www.revechat.com/blog/chatbots-trends-stats/.
netomi – https://www.netomi.com/chatbot-statistics.
spectrm – https://spectrm.io/insights/blog/messaging-app-statistics-most-popular-communication-method-2020/.
insiderintelligence – https://www.insiderintelligence.com/insights/chatbot-market-stats-trends/.
linchpinseo – https://linchpinseo.com/chatbot-statistics-trends/.
statista – https://www.statista.com/statistics/881017/fake-social-media-accounts-bots-influencing-selling-purchases-usa/.
mobilemonkey – https://mobilemonkey.com/blog/chatbot-marketing-statistics-infographic.
backlinko – https://backlinko.com/instagram-users.
backlinko – https://backlinko.com/chatbot-stats.
chatbot – https://www.chatbot.com/blog/chatbot-statistics/.
botcore – https://botcore.ai/blog/the-future-of-chatbots-2021-statistics/.
salesforce – https://www.salesforce.com/blog/chatbot-statistics/.

How Useful is Bot Platforms

One of the most significant advantages of bot platforms is their ability to streamline processes and automate repetitive tasks. Whether it be scheduling appointments, answering frequently asked questions, or providing instant customer support, bots can save businesses time and resources by handling these tasks efficiently and accurately. This not only increases productivity but also allows employees to focus on more strategic and complex responsibilities, ultimately leading to improved overall performance and customer satisfaction.

Moreover, bot platforms can provide round-the-clock availability, allowing businesses to offer 24/7 customer service without the need for human intervention. This can be especially beneficial for global companies with customers in different time zones, ensuring that inquiries are always addressed promptly and professionally. Additionally, bots can quickly gather and analyze data, providing valuable insights into customer behavior and preferences that can be used to tailor marketing strategies and improve business operations.

On the other hand, some critics argue that the use of bot platforms may result in a loss of personalization and human interaction. While bots are designed to mimic human conversation and provide personalized responses, there is still a noticeable difference between interacting with a bot and engaging with a real person. This lack of empathy and emotional intelligence can lead to frustrations and misunderstandings, particularly in sensitive or complex situations that require human judgment and discretion.

Furthermore, there are concerns about the potential for misuse and abuse of bot platforms, particularly in the realm of social media and online interactions. Bots can be programmed to spread misinformation, manipulate public opinion, and engage in malicious activities such as spamming or hacking. This raises ethical questions about the responsibility of businesses and individuals who create and deploy bots, and the need for regulations to ensure that they are used ethically and responsibly.

In conclusion, bot platforms are undeniably useful tools that have the potential to revolutionize the way we interact with technology and conduct business. Their ability to automate tasks, provide instant customer support, and gather valuable data makes them a valuable asset for businesses looking to streamline operations and improve efficiency. However, it is important to approach the use of bot platforms with caution and consideration, balancing the benefits of automation with the need for human interaction and ethical responsibility. Ultimately, the true usefulness of bot platforms will depend on how they are designed, implemented, and managed in a way that serves the best interests of both businesses and consumers.

In Conclusion

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We tried our best to provide all the Bot Platforms statistics on this page. Please comment below and share your opinion if we missed any Bot Platforms statistics.

Bot Platforms Statistics 2024 – Everything You Need to Know