Business Process Management Statistics 2024 – Everything You Need to Know

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Are you looking to add Business Process Management to your arsenal of tools? Maybe for your business or personal use only, whatever it is – it’s always a good idea to know more about the most important Business Process Management statistics of 2024.

My team and I scanned the entire web and collected all the most useful Business Process Management stats on this page. You don’t need to check any other resource on the web for any Business Process Management statistics. All are here only 🙂

How much of an impact will Business Process Management have on your day-to-day? or the day-to-day of your business? Should you invest in Business Process Management? We will answer all your Business Process Management related questions here.

Please read the page carefully and don’t miss any word. 🙂

Best Business Process Management Statistics

☰ Use “CTRL+F” to quickly find statistics. There are total 162 Business Process Management Statistics on this page 🙂

Business Process Management Benefits Statistics

  • 74%of consumers expect a chatbot to be available to provide website assistance While there are many benefits to automating workflows and processes, some organizations are facing challenges when it comes to implementation. [0]

Business Process Management Market Statistics

  • Business process management was a $3.38 billion market in 2019, and Mordor Intelligence projects a CAGR of 6.26%, with sales reaching $4.78 by 2025. [1]
  • The RPA market, valued at $1.4 billion in 2019, is forecast to grow at a CAGR of 40.6% between 2020 and 2027, according to Grand View Research. [1]
  • In 2019, DPA was a $7.8 billion market; it’s forecast by Mordor Research to grow at a CAGR of 13%, reaching $16.12 billion by 2025. [1]
  • Key statThe supply chain management market is expected to grow from $15.85 billion in 2019 to $37.41 billion by 2027, a CAGR of 11.2%.—Allied Market Research. [1]
  • No wonder the global market for accounting software is forecast to grow at a CAGR of 8.02% from 2018 to 2026, increasing from $11 billion to $20.4 billion. [1]
  • The productivity software market, which includes office and collaboration applications, was forecast to reach nearly $62 billion in 2020, with revenue predicted to increase at a CAGR of 6.8%, reaching $85 billion by 2025, says Statista. [1]
  • In late 2019, a report forecast that the supply chain AI market was poised to grow at a CAGR of 39.4% through 2027. [1]
  • But months after the COVID19 pandemic struck, Meticulous Research raised that forecast to an even more eye opening 45.3%, with the market reaching $21.8 billion in less than seven years. [1]
  • The analyst firm, which is forecasting that the worldwide RPA market will grow 19.5% from 2019 to 2020, to nearly $2 billion, also predicts that 90% of large organizations throughout the world will have adopted RPA in some form by 2024. [1]
  • Key statAt an expected CAGR of 19%, the market marketing automation software market is forecast to reach $16.87 billion by 2025.—Mordor Intelligence. [1]
  • The market is expected to increase at a CAGR of 12.0% between 2021 2028, from USD 11.84 billion in 2021 to USD 26.18 billion in 2028. [2]
  • 75%of companies use marketing automation software. [0]
  • 83%of marketing departments automate social media posting, 75% automate email marketing, 58% automate social media advertising, and 36% automate social media engagement. [0]
  • 14%of companies are using AI for sales and marketing segmentation. [0]
  • IT leaders say that their marketing departments are seeing the highest ROI from automation at this current time, while 13% say it’s their sales departments. [0]
  • 39%of organizations say that their marketing automation system produces higher quality leads. [0]
  • 55%of businesses say that their marketing automation tool helps them to generate more leads. [0]
  • 58%of companies that deploy chatbots, use them for sales or marketing. [0]
  • 61%of marketers fear that automation tools lack personal connection, while 39% are worried about reduced control over the process. [0]
  • Based on our analysis, the global market exhibited a significant growth of 11.2% in 2020 as compared to yearonyear growth during 2017. [3]
  • The market is projected to grow from USD 11.84 billion in 2021 to USD 26.18 billion in 2028 at a CAGR of 12.0% during the 2021. [3]
  • According to Fortune Business Insights, the global market is expected to reach USD 26.18 billion by 2028. [3]
  • The market is expected to grow at a CAGR of 12.0% during the forecast period. [3]
  • Asia Pacific Largest Market North America CAGR 6.26 % Market Overview The business process management market was valued at USD 3.38 billion in 2020,. [4]
  • As per a recent EFMA survey on retail banking, it is expected that in 2020, banks and credit unions may be aligned toward product agility (32%), digital marketing (31%), digital channel migration (29%), and cutting costs (28%). [4]

Business Process Management Software Statistics

  • No wonder the global market for accounting software is forecast to grow at a CAGR of 8.02% from 2018 to 2026, increasing from $11 billion to $20.4 billion. [1]
  • The productivity software market, which includes office and collaboration applications, was forecast to reach nearly $62 billion in 2020, with revenue predicted to increase at a CAGR of 6.8%, reaching $85 billion by 2025, says Statista. [1]
  • Prices for RPA software will decrease 10% to 15% by the end of 2020 and 5% to 10% in 2021 and 2024. [1]
  • Key statAt an expected CAGR of 19%, the market marketing automation software market is forecast to reach $16.87 billion by 2025.—Mordor Intelligence. [1]
  • 31%of business leaders agree that automation software leads to reduced labor costs. [0]
  • 36%of organizations are already implementing business process management software to automate workflows. [0]
  • 29%of companies are planning to implement business process management software in the near future. [0]
  • 24%of organizations are already implementing low code workflow automation software, like frevvo. [0]
  • 29%of organizations are planning to implement low code workflow automation software in the near future. [0]
  • 54%of business leaders believe that automation software will reduce the need for HR staff and hiring managers. [0]
  • 75%of companies use marketing automation software. [0]
  • 75 of organizations plan to invest in more productivity software tools 46% of employers saw an increase in productivity when they replaced manual processes 40% of workers say they lose productivity from multitasking. [5]

Business Process Management Adoption Statistics

  • Still, use of true AI in BPA is relatively low, though it has accelerated considerably in recent years, with enterprise AI adoption up 25%, according to McKinsey’s 2019 Global AI survey. [1]

Business Process Management Latest Statistics

  • 78% of companies surveyed by CultureNext in 2017 have a documented employee engagement strategy. [6]
  • In 2017 CultureNext performed a study of over 100 companies which contained over 1,000 employees, finding that a massive 78% of them had some kind of documented employee engagement strategy. [6]
  • In fact, back in 1983 the regional Mexican chain was returning a sorry. [6]
  • Structured onboarding programs result in 58% more new employees staying with a company for more than three years. [6]
  • The vast majority of turnover happens within the first three years of an employee’s career in your company, but by having a structured onboarding program you can help make sure that 58% more employees stay with you for three years. [6]
  • That’s 58% more of your new employees that you haven’t spent time and effort assessing, hiring, training, and putting to work, only for them to leave relatively quickly and force you to repeat the whole process again. [6]
  • Implementing BPM boosts the success rate of your projects by 70%. [6]
  • Looking at the results of 150 BPM implementations, Gartner found that 95% of projects undertaken were successful. [6]
  • This was opposed to a mere 25% success rate for general IT and enterprise resource planning projects. [6]
  • 46% of companies see business processes primarily as a way of reducing costs. [6]
  • 52% of employees work remotely at least once per week Remote work poses many unique challenges compared to the traditional office environment. [6]
  • OwlLabs have found that 52% of employees work remotely at least once per week. [6]
  • Key stat31% of businesses have fully automated at least one. [1]
  • A 2020 global survey of business leaders from a wide cross section of industries conducted by McKinsey & Co. found that 66% were piloting solutions to automate at least one business process, up from 57% two years earlier. [1]
  • The percentage of companies that have fully automated at least one function, however, has grown more modestly, from 29% in 2018 to 31% in 2020. [1]
  • A case study conducted by consulting firm Elder Research found that forecasts during the four week study delivered a median accuracy rate of 88%. [1]
  • Key statIn early May 2020, U.S. employee engagement advanced to a new high of 38%.—Gallup Improving worker productivity is a top driver for technology investments, including automation. [1]
  • Overall, U.S. productivity growth clocked in at a paltry 1.4% between 2007 and 2019, according to the Bureau of Labor Statistics. [1]
  • In the manufacturing sector, growth has increased only 0.5% since the financial crisis, falling sharply from 4.4%. [1]
  • Among Millennials, 43% envision leaving their jobs within two years, while only 28% see themselves staying beyond five years, according to Deloitte. [1]
  • McKinsey estimates that, in about 60% of occupations, at least one third of workday activities could be automated. [1]
  • Key stat60% of retail respondents have implementation AI, up from 35% during the prior year, making it the industry with the sharpest increase.—McKinsey Advances in AI and machine learning are key enablers of BPA. [1]
  • Among its key findings 63% of those that have implemented AI say that it contributed to increased revenues. [1]
  • 58% embedded at least one AI element into a process or product, up from 47% in 2018. [1]
  • 30% incorporated AI across business units, an increase from 21%. [1]
  • Since the outbreak, McKinsey found that 88% of finance and insurance executives and 76% of those in IT have accelerated their implementations of automation and artificial intelligence. [1]
  • 27% Capture and apply knowledge that is hard to otherwise attain 26% Apply automation to reduce headcount 24%. [1]
  • Digitization and a focus on streamlining business processes is accelerating demand for modern workflow automation management systems, which Grand View expects to show a CAGR of 27.7% through 2025. [1]
  • Key stat64.8% of businesses planned to invest more than $50 million in big data and AI initiatives in 2020, up from 39.7% in 2018.—New Vantage Partners. [1]
  • A recent executive survey from New Vantage Partners shows that 65% of businesses planned to invest more than $50 million in big data and AI initiatives in 2020, up from 40% in 2018. [1]
  • While only 38% have created data driven organizations, 27% have successfully created “data cultures” within their companies. [1]
  • 91% cited people and process challenges as the largest barriers to evolving into data. [1]
  • Key stat88% of corporate controllers expect to implement RPA in 2021, though many are hesitant to use it for financial reporting.—Gartner. [1]
  • RPA could save finance teams 25,000 hours of avoidable rework from human errors, at a cost savings of $878,000, according to research firm Gartner. [1]
  • Still, a study found that only 29% of chief accounting officers surveyed are using RPA for financial reporting. [1]
  • Key stat25% of companies are using AI to screen resumes or job applications.—Littler. [1]
  • Investments in HR technology will soar between 2020 and 2024, according to a report by Gallagher, an insurance brokerage, risk management and consulting firm. [1]
  • More than two thirds, 69%, of HR execs surveyed said they will expand or replace their HR systems by 2024. [1]
  • According to the findings Just 15% have holistic HR technology strategies aligned with their corporate goals. [1]
  • Still, 35% have implemented new HR technology with success since 2018. [1]
  • 29% use more than 75% of the capabilities provided in their systems. [1]
  • Most, 69%, say they are not using these systems in their recruiting or hiring processes, for example. [1]
  • It appears that companies are listening Among the 600 HR and IT executives PwC surveyed, 74% expect to increase HR technology spending. [1]
  • Likewise, 72% said their core HR applications will be cloud based by the end of 2020. [1]
  • Business Process Management Solution 1) Only 4% of companies track and manage their processes. [2]
  • According to the findings of that study, of the 69% of firms that reported having established procedures, only 4 percent monitored and controlled them. [2]
  • For example, according to Gartner, 95 percent of 150 BPM initiatives are successful. [2]
  • Similarly, Forrester reports that BPM projects can deliver between 30. [2]
  • In comparison, only 25% of general IT and ERP were completed. [2]
  • According to another Gartner report, based on a survey of their clients’ BPM experiences, 80 percent of enterprise organizations executing BPM projects will have an internal rate of return of more than 15%. [2]
  • With that in mind, consider how, according to a BPTrends survey, 30% of participants claim that BPM tools improve customer satisfaction. [2]
  • For some specific examples, only 1% mentioned always documenting standard processes, the types of things they most often do. [7]
  • 43%of businesses say that they plan to reduce their workforce due to technology integration. [0]
  • Conversely, however, 34% plan to expand their workforce due to technology integration. [0]
  • Over80%of business leaders report that they are speeding up work process automation and expanding their use of remote work. [0]
  • 50%of business leaders say that they’re planning to accelerate the automation of repetitive tasks within their organization. [0]
  • Gartner predicts that69%of all managerial work will be automated by 2024. [0]
  • 31%of organizations are worried about labor displacement and job loss that could come from job automation and artificial intelligence. [0]
  • 7 to 24%of currently employed women and 8 to 28% of men may need to transition into different skill sets due to shifts in labor demands caused by automation. [0]
  • 73%of IT leaders say that thanks to automation success, employees are saving between 10 and 50% of the time they previously spent doing manual tasks. [0]
  • IT leaders say that automation technology saves departments between 10 and 50% on costs previously associated with manual processing. [0]
  • 51%of automation initiatives are aimed at boosting efficiency. [0]
  • 42%of business leaders agree that workflow automation speeds up the completion of repetitive tasks. [0]
  • 78%of business leaders believe that automating tasks in the organization increases productivity for everyone involved. [0]
  • 85%of business leaders believe that automating some of the workload will give them and their employees more time to focus on the goals that truly matter to the company. [0]
  • 50%of companies are already using AI for at least one business function. [0]
  • 25%of organizations are currently using AI in their process automation efforts, while 53% plan to implement this soon. [0]
  • Strategy is important43%of AI high performers have a clearly defined AI vision and strategy. [0]
  • 24%of organizations are using AI to enhance product development. [0]
  • 15%of companies are using AI to optimize yield, efficiency, and throughput in manufacturing. [0]
  • 62%of organizations are using AI to support IT operations, while 54% use it to improve business process efficiency, 48% are supporting manufacturing operations, and 49% are using AI for research and product development. [0]
  • 45%of companies use AI to reduce business costs. [0]
  • 38%of companies are implementing machine learning to reduce costs, while 34% want to improve the customer experience, 26% are looking to reduce churn, and 17% want to increase conversion rates. [0]
  • 66%of companies have increased their revenue by deploying AI technology. [0]
  • Budgets from $500k to $5 million have increased by55%yearon. [0]
  • 48%of organizations are working on installing business process automation solutions that specifically automate management of manual tasks. [0]
  • 67%of organizations are implementing business process automation solutions that increase endto end visibility across different systems. [0]
  • 95%of businesses need to manage unstructured data –– 40% need to do so regularly. [0]
  • 59%of big data professionals say their organizations are increasing investment in big data. [0]
  • 30%of organizations are investing in big data to modernize their IT systems, while 23% are looking to make cost savings, and 20% are trying to accelerate business growth. [0]
  • 45%of companies using big data operate at least part of the data on the cloud. [0]
  • In fact, it’s estimated that 67% of enterprise infrastructure will be cloud based by the end of 2020. [0]
  • 45%of human resources departments are focusing on intelligent or process automation over the next year. [0]
  • 70%of business leaders believe that an automation tool could help them build more effective teams. [0]
  • 61%of decision makers believe that automation technology could help hiring managers pick the right talent for the job. [0]
  • 10%of companies are using AI to optimize talent management. [0]
  • 56%of HR departments have increased their revenue by using AI technology. [0]
  • Only2%of companies are using sales automation for sales order fulfillment. [0]
  • 36%of companies use automation to generate sales quotes. [0]
  • 34%of organizations are using automated guided self. [0]
  • 60%of customer service professionals say that most of their recommendations for the next best action are automated. [0]
  • 38%of customer service reps say their organization uses chatbots to automate customer service interactions. [0]
  • 25%of global data and analytics decision makers said their firm lacks an overall vision or strategy for automation. [0]
  • 37%of organizations say that implementation costs are a barrier to implementing automation. [0]
  • 29%of organizations say that employee training and resistance is a challenge when rolling out automated solutions. [0]
  • 54%of companies say that their biggest challenge to automating workflows is mapping complex processes. [0]
  • 62%of companies are concerned about the cybersecurity risks associated with AI. [0]
  • For instance, in 2019, Signavio reported a 70.0% growth in its revenue in the last twelve months as customers prefer cloudbased subscription model of process management over the on. [3]
  • According to a survey by Accenture Technology conducted in 2020, 76% of companies and executives believe that organizations need to reorganize the technology and business processes that bring people and technology in a human. [3]
  • The projected percent change in employment from 2020 to 2030. [8]
  • The average growth rate for all occupations is 8 percent. [8]
  • The percent change of employment for each occupation from 2020 to 2030. [8]
  • 37% of employees worry about losing their jobs due to automation Transportation, storage, and manufacturing are the industries at greatest threat of job loss due to automation. [5]
  • The use of operational industry robots increases by 14% every year. [5]
  • A six sigma process is one in which 99.99966% of all opportunities to produce some feature of a part are statistically expected to be free of defects.[2]. [9]
  • Normal distribution means that values far away from the mean are extremely unlikely—approximately 1 in a billion too low, and the same too high. [9]
  • According to a calculation method employed in process capability studies, this means that practically no items will fail to meet specifications.[9]. [9]
  • [9]This allows for the fact that special causes may result in a deterioration in process performance over time and is designed to prevent underestimation of the defect levels likely to be encountered in real. [9]
  • with 1.5σ shift)pkpk64.53.40.00034%99.99966%2.001.5Six Sigma in practice[edit]Six Sigma mostly finds application in large organizations. [9]
  • According to industry consultants like [5]Thomas Pyzdekand John Kullmann, companies with fewer than 500 employees are less suited to Six Sigma or need to adapt the standard approach to making it work for them. [9]
  • After conducting a case study on Tinjin Xianyi Construction Technology, it was found that construction time and construction waste were reduced by 26.2% and 67% accordingly after adopting Six Sigma. [9]
  • For example, Bank of America announced in 2004 that Six Sigma had helped it increase customer satisfaction by 10.4% and decrease customer issues by 24%; similarly, American Express eliminated non received renewal credit cards. [9]
  • article stated that “of 58 large companies that have announced Six Sigma programs, 91% have trailed the FortuneS&P 500since”. [9]
  • According to industry consultants like [5]. [9]
  • While there are many advocates for a Six Sigma approach for the reasons stated above, not all projects are successful in 2010, the Wall Street Journal reported that more than 60% of projects fail. [9]
  • A article stated that “of 58 large companies that have announced Six Sigma programs, 91% have trailed the Fortune More direct criticism is the “rigid” nature of Six Sigma with its over reliance on methods and tools. [9]
  • and it is expected to reach a value of USD 4.78 billion by 2026, witnessing a CAGR of 6.26% over the forecast period. [4]
  • As per the 2020 State of BPM by Signavio, nearly 70% of the organizations implement BPM to reduce costs or improve productivity. [4]
  • A mere 2% of respondents have all of their business processes modeling. [4]
  • Furthermore, 60% announced working on one or more transformation projects, and 36% working on ten or more process improvement projects. [4]
  • Moreover, an IBM study reveals that over 50% of banking and financial organization CEOs are focusing on simplifying their products and operations to manage complexity effectively. [4]
  • According to the recent State of BPM 2020 Survey, the majority of North American organizations reported a significant business driver that led to business process change required to reduce costs and improve productivity. [4]
  • The Business Process Management Market is growing at a CAGR of 6.26% over the next 5 years. [4]

I know you want to use Business Process Management Software, thus we made this list of best Business Process Management Software. We also wrote about how to learn Business Process Management Software and how to install Business Process Management Software. Recently we wrote how to uninstall Business Process Management Software for newbie users. Don’t forgot to check latest Business Process Management statistics of 2024.

Reference

  1. frevvo – https://www.frevvo.com/blog/workflow-automation-statistics/.
  2. netsuite – https://www.netsuite.com/portal/resource/articles/business-strategy/business-automation-statistics.shtml.
  3. solutionsreview – https://solutionsreview.com/business-process-management/business-process-management-statistics-you-should-know/.
  4. fortunebusinessinsights – https://www.fortunebusinessinsights.com/business-process-management-bpm-market-102639.
  5. mordorintelligence – https://www.mordorintelligence.com/industry-reports/business-process-management-market.
  6. zipreporting – https://zipreporting.com/en/business-process-management.html.
  7. process – https://www.process.st/bpm-statistics-increase-efficiency/.
  8. m-files – https://resources.m-files.com/blog/the-power-of-business-process-management-in-facts-and-figures-3.
  9. bls – https://www.bls.gov/ooh/math/operations-research-analysts.htm.
  10. wikipedia – https://en.wikipedia.org/wiki/Six_Sigma.

How Useful is Business Process Management

At its core, BPM is all about analyzing, designing, implementing, and continuously improving business processes to achieve better results. It involves documenting current processes, identifying areas for improvement, and then implementing changes to make processes more efficient and effective. In theory, this sounds great – who wouldn’t want to improve their business processes?

However, the devil is in the details when it comes to actually implementing BPM in an organization. One of the biggest challenges organizations face when trying to adopt BPM is resistance to change. Employees are often comfortable with the way things have always been done and may be reluctant to embrace new processes. This can make it difficult to get buy-in from all stakeholders and truly make BPM successful.

Another challenge with BPM is the complexity of many business processes. In large organizations with multiple departments and layers of bureaucracy, mapping out and improving processes can be a daunting task. Furthermore, as processes evolve and technologies change, BPM can quickly become outdated if not regularly updated and maintained.

Despite these challenges, BPM can be incredibly useful for organizations that are willing to put in the time and effort to make it work. When done correctly, BPM can lead to improved efficiency, reduced costs, better customer satisfaction, and increased profitability. By streamlining processes and eliminating bottlenecks, organizations can become more agile and competitive in today’s rapidly changing business environment.

One of the key benefits of BPM is its ability to foster a culture of continuous improvement within an organization. By regularly reviewing and optimizing processes, organizations can identify inefficiencies and ways to better meet customer needs. This can lead to a more customer-centric approach to business, ultimately driving increased customer loyalty and retention.

Furthermore, BPM can help organizations to better adapt to changing market conditions and seize new opportunities. By having a clear understanding of their processes and the ability to quickly modify them, organizations can respond more effectively to market changes and innovate faster than their competitors.

Ultimately, the usefulness of BPM lies in the commitment of an organization to embrace change, invest in the necessary resources, and implement it effectively. While BPM is not a panacea for all organizational challenges, when done right, it can serve as a powerful tool for driving success and achieving sustainable growth.

In conclusion, while BPM may not be a one-size-fits-all solution, it has the potential to be highly useful for organizations looking to improve their processes, remain competitive, and drive business success. By prioritizing a customer-centric approach, fostering a culture of continuous improvement, and embracing change, organizations can reap the benefits of BPM and stay ahead of the curve in today’s dynamic business landscape.

In Conclusion

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