Digital Adoption Platforms Statistics 2024 – Everything You Need to Know

• All these problems mount to the failure of Digital Adoption in more than 70% of the organizations, according to McKinsey research. ^[6]

Digital Adoption Platforms Adoption Statistics

• But that 10% jump is only achievable if the company achieves digital adoption. ^[8]
• Digital adoption is at the top of boardroom agendas and global spending on enterprise software is estimated to be around $424 billion today. ^[5]
• The average adoption rate for enterprise applications in most industries is shockingly less than 20%. ^[5]
• In 2020 WalkMe saw a 50% increase in customers deploying a digital adoption strategy to support their ERP rollout. ^[3]
• However, as of 2020, 30% of companies are still considered laggards in technology adoption and innovation. ^[0]
• It’s estimated that companies accelerated their adoption of digital technologies for customer and supplychain interactions by 3 to 4 years due to the COVID. ^[0]

Digital Adoption Platforms Latest Statistics

• According toMcKinsey,data driven organizations are 23 more times likely to acquire customers. ^[8]
• While virtually all business leaders agree digital transformation is critical to a competitive business strategy,27% of executives believedigital transformationis a matter of survival. ^[8]
• According toDeloitte’s third annual RPA survey,53% of survey respondents are beginning their “RPA journey.”. ^[8]
• Among respondents who are implementing RPA now, 78% plan to invest even more in the next 3 years. ^[8]
• Existing AI canboost business productivityby up to 40%.But. ^[8]
• In 2018 IDG’s State of Digital Business Transformation it states that big data/analytics (58%), mobile technologies (59%), private cloud (53%), public cloud (45%), APIs (40%). ^[8]
• With regards to future developments, the same study found that AI (39%), machine learning (34%) and IoT (31%). ^[8]
• In the realm of big data, just a 10% increase in data accessibility can result in over a $65 million increase in net income for a Fortune 1000 company. ^[8]
• Of the businesses that have deployed IoT devices, 94% have already seen a return on their investment. ^[8]
• The statistics below show that investments in digital transformation are continuing to accelerate Many organizations think thatover 50% of their revenuewill come from digital channels by 2020. ^[1]
• They expect that, by the end of 2020, 60% of all enterprises will be implementing fully articulated digital platform strategies However, around 59% of companies are still digitally immature. ^[1]
• Spending on 5G infrastructure will likely exceed 2 billion USD. ^[1]
• IDC’s report, cited above, expects 40% of digital transformation initiatives to involve AI and cognitive abilities. ^[1]
• AI was also one of the top investment areas for businesses engaged in digital transformation (34%). ^[1]
• The same IDC report says that while bots and digital assistants will only execute 1% of digital transactions, they will influence 10% of sales for organizations that use them effectively. ^[1]
• Another study found that40% of large businesseswill implement chatbots or digital assistants by 2019. ^[1]
• Automation– In the above report by IDC, 71% of respondents claimed that automation would eliminate no more than a fifth of their jobs. ^[1]
• The ROI of automation is massive – up to 176% in 11 months, according to Nintex. ^[1]
• According to PwC’s 22ndCEO survey, a lack of digital skills impedes innovation, increases people costs, and affects the customer experience. ^[1]
• Top solutions to this dilemma included significant retraining and upskilling (46% globally). ^[1]
• Around 54% of their respondents focus on modernizing customer touchpoints and 45% aim at enabling infrastructure. ^[1]
• Despite this, the report also found that 41% of companies invest in digital transformation without enough customer research. ^[1]
• Around 50% of their respondents were focused on “reaching and engaging customers more effectively.”. ^[1]
• And 54% say that the customer experience at most companies needs improvement. ^[1]
• Still, 70 percent of digital transformation initiatives fail to meet their targets. ^[9]
• According to a Bain & Company study, only 8% of global companies ever achieve their targeted business outcomes from their digital technology investments. ^[10]
• To quantify this, Gartner reveals that more than half of global CEOs, 56% to be exact , attest to the fact that digital improvements do indeed lead to increased revenue growth. ^[5]
• However, in 2018, McKinsey also reported that only about 3% of digital transformation initiatives are entirely successful. ^[5]
• Sentry Insurance creates customized end user training 40% faster with Whatfix. ^[5]
• On average, people forget 50% of the information presented to them within an hour, and our brains can’t cope with the information overload. ^[11]
• Today, over 65% of the world’s economy is digital and by 2024 the digital transformation investment is expected to hit $6.8 trillion. ^[6]
• But unfortunately, according to the Ebbinghaus forgetting curve, 70% of what is taught to the employees is forgotten in 24 hours and 90 % of what is taught is forgotten in a month. ^[6]
• Good onboarding is a key for success for any organization, poor onboarding could cost up to 213% of the employee’s salary. ^[6]
• Further good training ensures employee retention and 69 % assurance that an employee will stay for three years if experienced good onboarding experience. ^[6]
• 71% of companies lose their business because of poor customer support. ^[6]
• 88% of businesses around the world mandating or encouraging their employees to work from home. ^[12]
• Nearly two thirds of U.S. workers who have been working remotely during the pandemic would like to continue to do so 52% of businesses are using 6+ applications daily Over half of employees (52%). ^[12]
• 60% of businesses spend at least $400 per month/per employee on these apps. ^[12]
• 78% of IT leaders believe digital employee experience is essential or a high priority today, compared to only half (49%). ^[12]
• It equates to nearly four days’ work ( A full week of virtual meetings leaves 38% of employees feeling exhausted while 30% felt stressed (SAP). ^[12]
• 23% of remote workers say they work longer hours than they would on. ^[12]
• 72% of technology executives say that team workloads have increased more and everyone is working harder. ^[12]
• 71% said their employees spend 1 hr per day looking for answers 44% of questions come up due to a lack of understanding on processes 30% of questions come up due to confusion from frequent changes. ^[12]
• 82% of managers are concerned about reduced employee focus. ^[12]
• 88% of employees are now waiting for responses to questions on Slack 55% identified not being able to communicate in person as one of their top three challenges. ^[12]
• 41% indicated a higher gap in knowledge retention since moving to remote 37% said there is decreased productivity without being able to turn to a coworker for answers. ^[12]
• 35% believe there is a longer ramp time for new hires while remote 67% use webinars. ^[12]
• Looking at days filled with video meetings, stress begins to set in at about two hours into the day 33% said it slows their ability to grow across the org. ^[12]
• Another 52% polled said they do not have plans for a break to decompress or take a vacation. ^[12]
• 29% said the longer it takes to train, the longer it takes to earn. ^[12]
• 24% believe frustration coming from employees is impacting their ability to learn new things 74% are struggling to keep up morale. ^[12]
• 64% of respondents very open to being remotely onboarded if the right resources and support is provided. ^[12]
• Schools in many locales have pivoted to 100 percent online learning and digital classrooms. ^[13]
• Many companies have found they have the potential to free up as much as 45 percent of their IT costs over the course of a year. ^[13]
• A Total Economic Impact study conducted by Forrester consulting revealed that enterprise organizations using WalkMe obtained a three year return on investment of 368%. ^[3]
• Surprisingly, according to the data, almost 60% reported no change to their budgets. ^[3]
• This enabled them to invest in digital transformation, which 77% cited as their number one priority Global CIOs leveraged. ^[3]
• A recent Total Economic Impact study conducted by Forrester Consulting, revealed that companies who deploy WalkMe saved on average 50% in onboarding time and 60% in training time on applications as well as significant time on classroom training. ^[3]
• According to a report by Apty , more than 26% of top level executives say digital transformation will be the survival factor in the upcoming years. ^[14]
• As per a report by McKinsey , data driven businesses are as much as 24 times more likely to get a user. ^[14]
• All this has meant higher efficiency and a 20% increase in conversion rate. ^[4]
• These detailed dashboards have also reduced the need for interdepartmental meetings by almost 80%. ^[4]
• Automation of invoicing and collection has speeded up these processes, and reduced the account receivables collection period by up to 40%. ^[4]
• Cloud computing 74% Mobile technology 70% Data analytics and tools 70% Social networking/collaboration tools. ^[7]
• And chances are, your competitors are already into it, with 46% of small businesses using BI tools. ^[0]
• 65% of the world’s GDP is predicted to be digitized by 2024. ^[0]
• 70% of organizations have a digital transformation strategy or are working on one. ^[0]
• 55% of startups have already adopted a digital business strategy. ^[0]
• 38% of traditional businesses have adopted a digital business strategy. ^[0]
• 89% of enterprises are planning to adopt or have already adopted a digital business strategy. ^[0]
• Top digital business strategy adopters include services (95%), financial services (93%), and healthcare (92%). ^[0]
• 39% of executives expect to benefit from their digital transformation initiatives in 3 to 5 years. ^[0]
• 21% of North American and European enterprises say their digital transformation is done. ^[0]
• 58% of companies with high digital maturity offer digitally connected products, while only 17% of lower maturity companies said the same. ^[0]
• The implementation of digital technologies can help accelerate progress towards enterprise goals such as financial returns, workforce diversity, and environmental targets by 22%. ^[0]
• In fact, 69% of higher maturity companies are using digital technologies to cut carbon emissions, while 58% of lower maturity companies are using them to lower consumption of natural resources. ^[0]
• 51% of digital transformation efforts stem from growth opportunities. ^[0]
• 60% of executives say the Internet of Things will play a critical role in their digital business strategy. ^[0]
• The top technologies already implemented include big data/analytics (58%), mobile technology (59%), and APIs and embeddable tech (40%). ^[0]
• Less than 30% of technology vendors are active partners in organizations’ digital transformation initiatives. ^[0]
• 38% of executives plan to invest more in technology to make it their competitive advantage. ^[0]
• 70% of organizations consider their CEO’s practical understanding of new technologies as adequate or above average. ^[0]
• 28% of chief information officers and 23% of chief executive officers are either owning or sponsoring digital transformation initiatives. ^[0]
• 37% of IT initiatives by companies worldwide are focused on improving customer experience. ^[0]
• 39% of CEOs have placed digital transformation as the top priority for their CIOs. ^[0]
• 67% of CIOs said creating new revenue generating initiatives is among their job responsibilities. ^[0]
• 78% of heads of IT said they are communicating with the board of directors more than ever before. ^[0]
• 40% of all technology spending is seen to go to digital transformations. ^[0]
• 28% of companies view digital transformation as costly. ^[0]
• When it comes to tech initiatives, 54% of companies worldwide said they are prioritizing digital transformation, while 49% are prioritizing cybersecurity. ^[0]
• By 2024, global spending on services and technologies that will allow digital transformation is estimated to amount to $2.3 trillion. ^[0]
• The global digital transformation spending in logistics is estimated to amount to $84.6 billion by 2027 due to the effects of the COVID. ^[0]
• IT leaders worldwide reported a median additional spend of 5% of IT budget to deal with the COVID. ^[0]
• In 2016, high tech B2B companies have reported a 10% to 20% cost reduction and revenue growth of 10% to 15% from transforming their customer experience processes. ^[0]
• By 2018, it was found that startups can increase revenue by 34% using digital. ^[0]
• Companies that have higher digital maturity reported 45% revenue growth compared to 15% for lower maturity companies. ^[0]
• Among companies with declining revenues due to COVID 19, 45% said they are increasing focus on digital transformation. ^[0]
• 54% of respondents believe that the change to remote work implemented during the pandemic will remain. ^[0]
• 64.5% of companies feel positive about their ability to adapt to technological disruption. ^[0]
• 67.8% of companies’ disruption has had a neutralto positive impact on job creation. ^[0]
• 37.3% of companies report a net increase in job creation from technology disruption. ^[0]
• 31.3% of companies report a negative impact of technology disruption on job creation. ^[0]
• 50.4% of organizations express a positive outlook about technology disruption. ^[0]
• 20% of all departments are unable to adapt to technology disruption. ^[0]
• 71% of executives say the workforce is either very or essential to their digital transformation strategy. ^[0]
• Meanwhile, in recent years, 89% of heads of IT said they increasingly need to rely on advisors in order to navigate new technologies, processes, and methodologies. ^[0]
• 90% of jobs are seen to require digital skills in the future. ^[0]
• 68% of executives believe that collaboration between people and AI will be key to the future of businesses. ^[0]
• 44% of workers aged between 16 and 74 in Europe do not have basic digital skills. ^[0]
• Among the skills needed to support digital transformation, technology integration and implementation to the list at 49%. ^[0]
• 15.7% of businesses say technology disruption has been a “job killer.”. ^[0]
• 41% of remote workers experienced cybersecurity incidents when their work setup shifted to a workfrom. ^[0]
• 15% of enterprises are using AI as of 2018. ^[0]
• 31% of enterprises are seen to adopt AI in 2019. ^[0]
• 76.6% of businesses say their relationship with technology and digital transformation is generally average or above average. ^[0]
• HR, manufacturing, and legal are considered most likely to adapt to technological change. ^[0]
• When the pandemic hit, North America took the largest leap in digitization with 60% of its products and services now fully or partially digitized. ^[0]
• 72% of companies who were first in their industries to experiment with digital technologies during the pandemic reported having very effective responses to COVID. ^[0]
• 25% of organizations worldwide have adopted cloud distributed technology on a large scale. ^[0]
• It was even expedited by the COVID 19 pandemic and many of the changes on how we work and how businesses conduct operations will likely remain even after governments are able to contain the health crisis. ^[0]
• Today, it is estimated that more than 5 billion people have mobile devices, and over half of these connections are smartphones. ^[15]
• For example, a median of 76% across 18 advanced economies surveyed have smartphones, compared with a median of only 45% in emerging economies. ^[15]
• In emerging economies, too, smartphone ownership rates vary substantially, from highs of 60% in South Africa and Brazil to just around fourin ten in Indonesia, Kenya and Nigeria. ^[15]
• Among the surveyed countries, ownership is lowest in India, where only 24% report having a smartphone. ^[15]
• First, those under 35 were already very likely to own smartphones when asked in 2015, presenting a “ceiling” of sorts. ^[15]
• For example, nineinten or more Americans ages 34 and under have had a smartphone since 2015, while the ownership rate among the 50and older age group has risen from 53% to 67% over the same period. ^[15]
• For example, while majorities of adults ages 50 and older own smartphones in many advanced economies, in no emerging economy surveyed do smartphone ownership rates among this older group rise above 35%. ^[15]
• In the Philippines, for example, those 34 and under are 47 percentage points more likely to have a smartphone today than those ages 50 and older – compared with a gap of only 23 percentage points in 2015. ^[15]
• For example, a majority of Nigerians with a secondary education or more use social media (58%). ^[15]
• The education gap in internet use is an even wider 53 points 65% of more educated Nigerians use the internet compared with just 12% of those with lower levels of education. ^[15]
• In Japan, for instance, 69% of men own smartphones compared with 63% of women. ^[15]
• In Brazil, for example, while 38% of women and 43% of men owned smartphones in 2015, today 57% of women and 63% own them – a nearly identical gap at both points in time. ^[15]
• The notable exception to this pattern is India, where men (34%) are much more likely than women (15%). ^[15]
• And India’s gender gap is growing Today’s gap is 10 points wider than it was just five years ago (then, 16% of men and 7% of women owned smartphones). ^[15]

I know you want to use Digital Adoption Platforms, thus we made this list of best Digital Adoption Platforms. We also wrote about how to learn Digital Adoption Platforms and how to install Digital Adoption Platforms. Recently we wrote how to uninstall Digital Adoption Platforms for newbie users. Don’t forgot to check latest Digital Adoption Platformsstatistics of 2024.

Reference

1. financesonline – https://financesonline.com/digital-transformation-statistics/.
2. digital-adoption – https://www.digital-adoption.com/digital-adoption-statistics/.
3. marketwatch – https://www.marketwatch.com/press-release/digital-adoption-platforms-market-size-2024-in-depth-analysis-industry-revenue-global-share-growth-statistics-demand-by-regions-product-expansion-top-key-players-strategies-technological-advancements-and-forecast-2028-2024-04-20.
4. walkme – https://ir.walkme.com/news-releases/news-release-details/digital-disruption-digital-adoption-walkme-unpacks-data-driving.
5. salesforce – https://www.salesforce.com/in/customer-success-stories/whatfix/.
6. whatfix – https://whatfix.com/blog/choosing-right-digital-adoption-platform/.
7. apty – https://www.apty.io/blog/what-is-digital-adoption-and-why-is-it-important.
8. statista – https://www.statista.com/statistics/642264/canada-technology-platform-used-by-digital-adopters/.
9. walkme – https://www.walkme.com/blog/9-digital-adoption-statistics/.
10. builtin – https://builtin.com/devops/digital-adoption-platforms.
11. whatfix – https://whatfix.com/digital-adoption/.
12. g2 – https://learn.g2.com/digital-adoption.
13. spekit – https://spekit.com/blog/40-remote-work-stats-you-need-to-know-in-2020/.
14. mckinsey – https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/the-covid-19-recovery-will-be-digital-a-plan-for-the-first-90-days.
15. smartkarrot – https://www.smartkarrot.com/resources/blog/digital-adoption-platform/.
16. pewresearch – https://www.pewresearch.org/global/2019/02/05/smartphone-ownership-is-growing-rapidly-around-the-world-but-not-always-equally/.

How Useful is Digital Adoption Platforms

One of the key benefits of digital adoption platforms is their ability to provide a centralized hub for all training and support materials. This can significantly streamline the onboarding process for new digital tools, making it easier for employees to quickly get up to speed and start utilizing the technology to its full potential. By offering easily accessible resources such as tutorials, guides, and FAQs, DAPs can help minimize the learning curve associated with new technology, ultimately increasing productivity and efficiency within the organization.

Moreover, digital adoption platforms can also track users’ progress and provide real-time feedback on their adoption journey. This level of insight can be invaluable for organizations looking to identify any gaps in training or areas of improvement within their digital strategies. By having access to detailed analytics and metrics, businesses can make informed decisions about where to focus their resources and efforts in order to improve overall digital adoption rates.

Furthermore, DAPs can also offer personalized and adaptive learning experiences tailored to individual users’ needs and preferences. This level of customization can help employees feel more engaged and motivated to learn, ultimately leading to better retention and application of the knowledge gained. By catering to different learning styles and pace, DAPs can create a more inclusive and effective learning environment for employees at all levels of the organization.

Additionally, digital adoption platforms can help foster a culture of continuous learning and innovation within an organization. By providing ongoing support and resources even after the initial onboarding process, DAPs can encourage employees to continually explore and make the most of the digital tools available to them. This can ultimately lead to a more digitally savvy workforce that is better equipped to adapt to changes and embrace new technologies as they emerge.

However, despite their many benefits, digital adoption platforms are not without their limitations. One common challenge organizations may face with DAPs is the initial investment and setup required to implement these platforms effectively. From selecting the right platform to customizing it to fit the organization’s specific needs, there can be significant time and resources involved in getting a DAP up and running.

Another potential drawback of digital adoption platforms is the need for ongoing maintenance and updates to ensure the platform remains relevant and beneficial to users. Without regular updates and improvements, a DAP can quickly become obsolete and fail to meet the organization’s changing digital needs.

In conclusion, it is clear that digital adoption platforms can be a valuable tool for organizations looking to improve their digital adoption processes. By providing centralized training, personalized learning experiences, and ongoing support, DAPs can help streamline the onboarding of new technology and promote a culture of continuous learning within the organization. However, it is important for businesses to carefully evaluate their needs and resources before investing in a DAP to ensure they are able to maximize its potential benefits.

In Conclusion

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