Digital Employee Experience (DEX) Management Statistics 2023 – Everything You Need to Know

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Are you looking to add Digital Employee Experience (DEX) Management to your arsenal of tools? Maybe for your business or personal use only, whatever it is – it’s always a good idea to know more about the most important Digital Employee Experience (DEX) Management statistics of 2023.

My team and I scanned the entire web and collected all the most useful Digital Employee Experience (DEX) Management stats on this page. You don’t need to check any other resource on the web for any Digital Employee Experience (DEX) Management statistics. All are here only 🙂

How much of an impact will Digital Employee Experience (DEX) Management have on your day-to-day? or the day-to-day of your business? Should you invest in Digital Employee Experience (DEX) Management? We will answer all your Digital Employee Experience (DEX) Management related questions here.

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Best Digital Employee Experience (DEX) Management Statistics

☰ Use “CTRL+F” to quickly find statistics. There are total 134 Digital Employee Experience (DEX) Management Statistics on this page 🙂

Digital Employee Experience (DEX) Management Usage Statistics

  • Further, 71% of organizations are not automatically gathering employee feedback on application usage, adoption and availability which is having a major impact on digital employee experience. [0]

Digital Employee Experience (DEX) Management Market Statistics

  • 68% of tech workers feel more burned out than they did when they worked in the office . [1]
  • 12.2% expected compound annual growth of HR market from 2021 to 2028. [2]

Digital Employee Experience (DEX) Management Software Statistics

  • In fact 35% of employeesdon’t have the software they need to do their work andmore than half of all employeesare unhappy at work because of the software they are using. [3]
  • 33% revenue share of the core HR software segment. [2]

Digital Employee Experience (DEX) Management Adoption Statistics

  • Further, 71% of organizations are not automatically gathering employee feedback on application usage, adoption and availability which is having a major impact on digital employee experience. [0]
  • 41% of HR executives intend to focus on the adoption of digital tools to drive growth. [2]

Digital Employee Experience (DEX) Management Latest Statistics

  • Indeed, 89% of employees think that “IT and HR could work better together to improve the digital employee experience. [4]
  • The recently released results of my firm, Step Two’s 2021 Digital Employee Experience survey reflect this, with 21% of respondents reporting digital employee experience greatly improved as a result of the pandemic. [5]
  • This year, 45% of respondents said digital employee experience was very or extremely important. [5]
  • This is on a steady — but not stratospheric — upwards trajectory, increasing from 39% in 2019 and 42% in 2020. [5]
  • While encouraging, 35% still say it’s only somewhat important, leaving DEX to battle it out with all of the other activities and priorities in today’s busy organizations. [5]
  • When it comes to readiness, technology is far ahead of other aspects, with 55% saying it’s very or mostly ready. [5]
  • This aligns with the unsurprising finding that 40% have a single enterprise collaboration and productivity suite across their whole firm. [5]
  • Only 20% say they are stuck with limited or patchy use of such solutions. [5]
  • We now need to focus efforts on the other components of organizational change, with only 31% reporting that people aspects were very or mostly ready and 35% saying that process aspects are ready to proceed. [5]
  • Only 27% of respondents indicated they have a DEX strategy in place or in progress. [5]
  • Broader employee experience strategy similarly languishes, with 26% having it in place or in progress. [5]
  • These ‘harder’ strategies are at the bottom of the rankings, with ‘easier’ strategies well ahead in practice 74% have internal communications strategies in place or in progress, compared to 71% for intranet strategies. [5]
  • The 2021 survey results reflect this, with 67% reporting that digital literacy is very important, but 65% saying digital literacy is currently mixed or highly variable. [5]
  • Only 19% said digital literacy is currently high or very high. [5]
  • Fiftytwo percent said they provide self service online training materials, and 39% included digital literacy in technology deployment projects. [5]
  • More holistic approaches lag behind, with only 11% including digital literacy in leader and manager training, and a similar 11% including it in formal job role descriptions. [5]
  • Office workers (42% good, 24% poor) and knowledge workers (44% good, 22% poor). [5]
  • Yet blue collar workers still lag behind, with only 17% of frontline workers reported to have good or very good DEX and 51% having poor or very poor. [5]
  • In fact, a recent research paper published by the University of Oxford’s Saïd Business School showed a 13% increase in productivity among happy workers. [6]
  • Forty four percent of responding executives consider increasing employee efficiency and productivity key in their organizations’ digital strategies, according to a 2018 survey written by the Economist Intelligence Unit. [6]
  • Eighty percent of those surveyed aspire to work with cutting edge technology while a whopping 91% said technology would influence their job choice among similar employment offers. [6]
  • Among the most critical changes organizations are looking to make, 31% of respondents pointed to working with clients and employees to leverage digital offerings, according to the Economist Intelligence Unit survey. [6]
  • Another 29% also consider recruiting more digital savvy employees and consultants essential for their future growth. [6]
  • Consider the stats Companies with highly engaged employees outperform their competitors by 147% and companies that excel at customer experience have 1.5 times more engage employees than companies with poor customer experience. [3]
  • This is in part due to the sudden shift to remote working, resulting in 37% of employees feeling disrupted by technology problem. [3]
  • 68% of employees are disrupted—to the extent that sometimes they cannot work at all—when their IT issue is being resolved. [3]
  • The percentage of workers around the world that is permanently working from home is expected to double in 2021, according to a survey from Enterprise Technology Research. [3]
  • One factor cited for this decision is the increase in productivity 48.6% reported that productivity has improved since workers began working remotely. [3]
  • 98% of employeesstate device speed impacts their ability to work and yet over half (53%). [3]
  • 37% of employeesfeel disrupted by technology problems when working remotely. [3]
  • Indeed, Gartner reports that the pandemic has resulted in 80% of CIO’s educating the CEO and other senior stakeholders on the value of IT. [3]
  • An average IT budget increase of 2% in 2021. [3]
  • In reality, 81% of service desk agents enjoy helping employees with their IT issues. [7]
  • Employees believe Over a third of employees (37%). [7]
  • Without physical access to employee endpoints and the lack of remote ready endpoint management tools, 69% of service desks used screen share apps to troubleshoot issues. [7]
  • An incredible 99% of employees stated that device performance impacts their ability to work, but over half of all endpoints ran slowly last year. [7]
  • IT respondents to our survey stated they have a tool to fix slow running device and yet over half of L1 cannot resolve these issues easily 32% require user time to diagnose issues and 22% escalate the issue to L2 or L3 for further investigation. [7]
  • And you won’t be the only one, because 92% of HR leaders have set the employee experience as top priority in 2021. [8]
  • Companies with high employee engagement are 21% more profitable Organisations with engaged employees experience. [8]
  • 41% less absenteeism and a 17% increase in productivity 69% of employees say they would work harder if they felt their efforts were being recognized. [8]
  • 79% of companies with engaged employees provide ‘significantly better customer service’ than those who don’t What customers. [8]
  • It’s hard enough to retain talent as it is, especially if you consider that 8 in 10 employees would seek a new job after just one bad day And 51% of employees are actively looking for a new job at any given time. [8]
  • 81% of businesses agree employee turnover is a costly problem 3% of business owners agree retaining employees is harder than hiring them. [8]
  • It’s no wonder that 77% of companies focus on employee experience to increase retention, since 60% of employees said well. [8]
  • employee retention Employees who are engaged at work are 87% less likely to leave their current employer. [8]
  • Just consider the facts that 78% of workers now use 6 10 digital tools on average just to communicate The average interaction worker spends an estimated 28% of the workweek managing email. [8]
  • Companies can raise the productivity of knowledge workers by 20 to 25% by using social technologies Since in many jobs technology is used to some extent, it’s a vital part of the employee experience. [8]
  • cannot only impact people’s work… 54% of U.S. office professionals report wasting time searching for files in cluttered online systems. [8]
  • The average interaction worker spends nearly 20% looking for internal information or tracking down a colleague who can help. [8]
  • 40% of employees have experienced mental exhaustion from video calls while working remotely 61% of employers in a supervisory role. [8]
  • say they spend more time getting technology to work than they’d like 80% of Americans experience some type of frustration with technology every day. [8]
  • 35% of leaders and managers were reported to have a good or very good Digital Employee Experience 42% of office workers report a good Digital Employee Experience, and of knowledge workers 44%. [8]
  • Only 17% of frontline workers report a good or very good Digital Employee Experience 51% of frontline workers even rate their DEX as ‘poor’ or ‘very poor’ Clearly, not that many people are that happy with their Digital Employee Experience. [8]
  • Only 27% indicate they have a DEX strategy in place or in progress. [8]
  • (Only 13% of respondents were “fully satisfied.”. [9]
  • Indeed, 70 percent of workers report having to enter the same data in multiple systems to get their job done. [10]
  • According to one recent study, organizations with the most compelling workforce experiences generated 22 percent higher engagement among their workers than organizations with a less compelling workforce experience. [10]
  • What’s more, organizations with the best workforce experiences also enjoyed 12 percent greater customer satisfaction than other organizations, and their three year revenue growth rate was 2.3 times greater than the average of the whole sample. [10]
  • Deloitte’s 2019 Global Human Capital Trends survey, for instance, found that less than half of the responding HR and business leaders believed that their organizations’ workers were satisfied or very satisfied with their job design. [10]
  • The average number of systems workers must access as part of their dayto day jobs has recently risen from eight to 11, and 27 percent of surveyed workers estimate they lose up to an entire day every week on irrelevant emails and messages. [10]
  • Some 40 percent of large enterprises have implemented cloud human capital management technology in the hope of transforming the HR experience by centralizing HR and payroll data. [10]
  • 89% of employers think employees leave for more money but in reality, only 12% do . [1]
  • Highly engaged employees are 87% less likely to leave their companies than their less engaged counterparts . [1]
  • 36% of executives say the loss of a corporate culture is the biggest challenge to hybrid work . [1]
  • 69% of employers say they’ve been negatively affected by a bad hire in the past year. [1]
  • Forty one percent believe this cost their organization over $25,000, while 24% said it cost them more than $50,000 . [1]
  • 28% of employees have difficulty concentrating, 20% take longer to complete work and 15% have trouble thinking, reasoning or making decisions on the job. [1]
  • Teams with high employee engagement rates are 21% more productive . [1]
  • 77% of HR & IT leaders in The Grand Alliance survey report said poor/unreliable IT services and equipment plays a significant role in employee burnout or turnover. [1]
  • The Grand Alliance survey showed only 29% of respondents receive employee survey response rates above 50%. [1]
  • The surveys received higher than average response rates and had 90% approval ratings from employees. [1]
  • A new report published by Nexthink and Pulse revealed that the vast majority of organizations (83%). [0]
  • According to Gallup data, the overall percentage of engaged workers during 2023 is only 34%, down from 39% in 2021. [11]
  • Companies with a high level of employee engagement are more profitable by a factor of 21%, according to TechJury. [11]
  • The Workplace Research Foundation found that employees who are engaged are 38% more likely to have above. [11]
  • Harvard Business Review found that organizations that scored higher in employee engagement reported 48% fewer safety incidents and 41% fewer patient safety incidents. [11]
  • After a record high engagement level of 38% in 2000, Gallup measured employee engagement during 2023 at 34%. [11]
  • To realize this, let’s take a look at a few statistics that show how DEX can turn your company into the right or the wrong place to work in Over 53% of employees suffer from slow running devices outside the office 60% experience issues with the network. [12]
  • , slow running apps and device performance 72% of employees wait hours, days or weeks to get an IT issue resolved. [12]
  • 74% of employees experience repeat issues. [12]
  • According to Gartner, only 13% of employees are fully satisfied with their experience. [12]
  • According to a McKinsey survey of 800 executives around the globe, 85% said their organization had increased digitization somewhat or greatly since the pandemic began, with a further 35% digitally transforming their supply chains. [13]
  • A recent Firstup survey of 100 IT leaders revealed that 78% of workers now use 6 10 digital tools on average just to communicate. [13]
  • According to Gallup, “highly engaged business units realize a 41% reduction in absenteeism and a 17% increase in productivity.”. [13]
  • A recent Gartner report shared during Gartner Digital Workplace Summit stated that workers are digitally overwhelmed 68% of workers spend much of the day toggling between apps 28% of their time is spent on email 20% is spent looking for information. [13]
  • According to Gartner’s 2021 Digital Worker Experience Survey, “Workers satisfied with applications indicate that they are twice as inclined to stay in their current organization.”. [13]
  • Unfortunately, 46% are currently not satisfied. [13]
  • Gallup states that highly engaged business units achieve 59% less turnover than those with low engagement. [13]
  • 74% of the IT leaders we surveyed agreed that workers have to use too many tools right now. [13]
  • By 2025, it’s estimated that millennials and Gen Z together will make up nearly 64% of the global working. [13]
  • 85% of global leaders reported accelerated digitization at their company since the pandemic began. [2]
  • 62% of employees worked from home in early April 2020, 2X more than in mid. [2]
  • Currently, 51% of employees work from home parttime or fulltime, up from 22% pre. [2]
  • 83% of leaders said the shift to remote work was successful for their company. [2]
  • 53% of executives and 34% of employees believe that work from home improved productivity. [2]
  • As more companies were going remote, 85% of employees have experienced higher levels of burnout. [2]
  • 46% of workers said they had fewer interactions with colleagues since shifting to work from home Interactions outside of one’s team have especially declined, creating organizational silos. [2]
  • Forcing employees to work on site could cost organizations up to 39% of their workforce. [2]
  • 43% of companies are planning culture change initiatives HR and IT departments want something to help standardize these applications and bring them together.”. [2]
  • The weekly use of MS Teams is 45% higher than it was before 2020. [2]
  • 78% of employees use 610 digital tools on average just for dayto. [2]
  • 49% of employees are willing to leave their job if they are unhappy with workplace tech. [2]
  • 32% of workers said they quit their job because technology “was a barrier to their ability to do good work. [2]
  • ” This is up from 22% pre. [2]
  • Only 27% of companies have a clear strategy to address digital employee experience. [2]
  • 53% of organizations reported that their leaders’ interest in workforce information has grown. [2]
  • 28% of companies increased tracking of their staff from April to July 2020. [2]
  • Employees are 2X times more likely to pretend to be working when companies are tracking them. [2]
  • 30% of businesses plan to spend more on a cloud, security and risk, networks, and mobility. [2]
  • 27% of HR leaders are planning to invest in workplace analytics tools to analyze employees’ digital activities. [2]
  • Data breaches caused by insider incidents are projected to grow to reach 33% in 2021. [2]
  • 78% of US executives expect to invest more in cybersecurity and data privacy. [2]
  • 20% revenue share of IT & telecom, the largest end user segment of HRM solutions. [2]
  • McKinsey shares that 85% of companies accelerated their workplace digitization due to the pandemic, and the trend is likely to continue. [14]
  • Respondents in a recent survey said that 98% of all meetings are projected to have at least one remote participant. [14]
  • 44% of remote employees report missing important information that was only shared in person. [14]
  • Additionally, 20% of remote employees list communication and collaboration as their biggest challenges. [14]
  • 35% of employees feel their job is harder due to outdated processes and technology. [14]
  • Research shows that organizations with strong digital social networks are 7% more productive. [14]
  • SAP shares that 80% of organizations with a strong commitment to digital transformation see increased profits. [14]
  • So much so, that 20% of respondents would leave their job because of a bad IT experience. [15]
  • The study found that 82% of senior IT service delivery managers believe that employees are often causing their own problems. [15]
  • Only 30% of employees believe that IT is involved in creating a better digital experience. [15]
  • This statistic is even more dire when the fact that 64% of ITSDM’s have no idea who is responsible for DEX is considered. [15]
  • These issues also bleed into recruitment as 42% of employees say the quality of their IT impacts their willingness to recommend an employer to a candidate. [15]
  • “What’s concerning is that only 32% of employees were aware their company even had a dedicated digital employee experience resource within IT. [15]
  • Unappreciated employees are 2x more likely to quit 22 September 2023 unleash.ai. [15]

I know you want to use Digital Employee Experience (DEX) Management Software, thus we made this list of best Digital Employee Experience (DEX) Management Software. We also wrote about how to learn Digital Employee Experience (DEX) Management Software and how to install Digital Employee Experience (DEX) Management Software. Recently we wrote how to uninstall Digital Employee Experience (DEX) Management Software for newbie users. Don’t forgot to check latest Digital Employee Experience (DEX) Management statistics of 2023.

Reference


  1. nexthink – https://www.nexthink.com/press/nexthink-advances-digital-employee-experience-with-application-experience/.
  2. nexthink – https://dex.nexthink.com/articles/key-stats-hr-tech-support/.
  3. origamiconnect – https://www.origamiconnect.com/blog/hr-transformation-statistics.
  4. 1e – https://www.1e.com/news-insights/blogs/3-reasons-why-2021-will-be-the-year-of-digital-employee-experience/.
  5. aihr – https://www.aihr.com/blog/digital-employee-experience/.
  6. reworked – https://www.reworked.co/employee-experience/what-is-the-state-of-digital-employee-experience-in-2021/.
  7. lakesidesoftware – https://www.lakesidesoftware.com/digital-employee-experience-what-you-need-know-about-dex/.
  8. 1e – https://www.1e.com/news-insights/blogs/5-stats-every-enterprise-service-desk-manager-should-know/.
  9. workspace365 – https://workspace365.net/en/why-digital-employee-experience-matters-28-statistics/.
  10. dialpad – https://www.dialpad.com/blog/digital-employee-experience/.
  11. deloitte – https://www2.deloitte.com/us/en/insights/topics/digital-transformation/improving-digital-employee-experience.html.
  12. firstup – https://firstup.io/blog/employee-engagement-key-to-company-success/.
  13. kadiska – https://www.kadiska.com/blog-what-is-digital-employee-experience-dex/.
  14. firstup – https://firstup.io/blog/digital-employee-experience-explained/.
  15. joinblink – https://joinblink.com/intelligence/digital-employee-experience/.
  16. unleash – https://www.unleash.ai/hr-technology/it-is-a-key-component-in-employee-turnover/.

How Useful is Digital Employee Experience Management

In a digitized workplace, understanding and enhancing the employee experience is paramount. Employees represent the backbone of any organization, and their satisfaction directly impacts productivity, innovation, and overall efficiency. Digital employee experience management offers a strategic approach for businesses to focus on mapping, analyzing, and enhancing the various digital touchpoints employees encounter throughout their workday.

One of the major advantages of digital employee experience management lies in its ability to centralize and streamline employee communications and workflows. By integrating various digital tools and platforms, employers can provide a cohesive and consistent experience across the organization. This allows employees to access important resources, collaborate with colleagues, and receive necessary feedback with ease, resulting in improved efficiency and reduced work friction.

Furthermore, digital employee experience management empowers businesses to optimize their internal processes, ensuring better support for their teams. By actively monitoring and analyzing user data, decision-makers gain valuable insights into how employees navigate through digital systems and identify pain points or bottlenecks that hinder their productivity. Armed with this information, they can proactively make the necessary improvements and design streamlined digital solutions that enable employees to do their best work efficiently.

Another notable advantage of digital employee experience management is its potential in fostering employee engagement and well-being. In a remote work environment, it becomes vital to ensure that employees feel connected, supported, and valued. Through comprehensive communication channels, digital employee experience management enables organizations to keep employees informed, motivated, and connected with their colleagues and company culture, thus preventing feelings of isolation or disengagement.

Additionally, by providing user-friendly interfaces and intuitive designs, digital employee experience management systems contribute to reducing the likelihood of frustrations and stress in employees’ daily digital interactions. This, in turn, has a positive impact on their mental well-being and contributes to an overall satisfying work experience.

Moreover, digital employee experience management offers organizations an opportunity for continuous improvement and adaptation. Taking employee feedback into consideration, businesses can stay responsive to evolving workplace trends and ensure their digital infrastructure evolves with the needs and expectations of their workforce. Providing employees with an innovative, user-centric experience further promotes a culture of innovation and encourages them to embrace digital tools that enhance their performance and facilitate growth.

In conclusion, in our increasingly digital workplaces, digital employee experience management betters organizational effectiveness, nurtures employee satisfaction, and enables firms to adapt to the ever-changing landscape of work. By focusing on understanding, optimizing, and personalizing the digital experiences of their employees, organizations not only improve productivity but also cultivate a positive and engaging work environment. Inhaling new life into workplaces, digital employee experience management has, undoubtedly, proven itself to be an invaluable asset that organizations should wholeheartedly embrace to unlock the full potential of their most important resource: their people.

In Conclusion

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