Direct Store Delivery Statistics 2023 – Everything You Need to Know

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Are you looking to add Direct Store Delivery to your arsenal of tools? Maybe for your business or personal use only, whatever it is – it’s always a good idea to know more about the most important Direct Store Delivery statistics of 2023.

My team and I scanned the entire web and collected all the most useful Direct Store Delivery stats on this page. You don’t need to check any other resource on the web for any Direct Store Delivery statistics. All are here only 🙂

How much of an impact will Direct Store Delivery have on your day-to-day? or the day-to-day of your business? Should you invest in Direct Store Delivery? We will answer all your Direct Store Delivery related questions here.

Please read the page carefully and don’t miss any word. 🙂

Best Direct Store Delivery Statistics

☰ Use “CTRL+F” to quickly find statistics. There are total 305 Direct Store Delivery Statistics on this page 🙂

Direct Store Delivery Benefits Statistics

  • Over 60 percent of that same group also noted the time saving benefits and home delivery of online shopping was a key factor in making purchasing decisions as well. [0]

Direct Store Delivery Market Statistics

  • But by 2026, the global ePharmacy market will grow to over $177 billion (17.2% CAGR). [1]
  • A rise of 643% than the current market value. [1]
  • The retail industry is an early adopter of gamified solutions, holding a 28.6% market share. [2]
  • 58% of the mail American households receive is marketing mail. [3]
  • 18% of B2B marketers’ budget is assigned to direct mail marketing and print advertising. [3]
  • This is a significant bump compared with the group that received only email marketing material, with a 28% and 77% increase in sales and inquiries. [3]
  • With a direct mail conversion rate of 28%, this marketing method is definitely worth a shot. [3]
  • It’s closely followed by SMS with 102% and email at 93%, which is, as expected, the option most used by marketers. [3]
  • 57% of email addresses are abandoned because the users receives too many marketing emails. [3]
  • DMN’s direct mail marketing statistics indicate that 30% of millennials consider postal mail effective in getting them to visit a website, go to a store, or make a purchase. [3]
  • GrubHub accounts for 53% of the online ordering market in NYC. [4]
  • Postmates is more prevalent on the West Coast, which is clearly illustrated by the mere 1% of market share it represents in the major East Coast market of Philadelphia. [4]

Direct Store Delivery Latest Statistics

  • Brand loyalty is 500% stronger than retailer loyalty.”. [5]
  • If a customer goes into a store and the product they seek is not there, 55% part of the time they will go to a competitive store. [5]
  • Only 11% of the time do they choose a competing brand. [5]
  • “24% of the time an Amazon shopper tried to buy the product first at a physical retailer before ordering with Amazon.”. [5]
  • Inventory accuracy can be off by 40. [5]
  • In frozen, it might be as low as 20% wrong.”. [5]
  • That’s why 10% of all retail sales were completed online in 2019. [1]
  • At least 82% of all global consumers have shopped online in the previous three months. [1]
  • That’s why 68% of all US consumers begin their search on Amazon. [1]
  • It’s one of the reasons has been able to generate $280.5 billion Amazon shares fell from 42% before the COVID 19 outbreak to 34% in April 2020. [1]
  • 72% of Amazon deliveries are fulfilled within 24 hours for all of their customers. [1]
  • That, and the ability to offer free shipping is why 79.8% of shoppers in the US choose Amazon. [1]
  • Other key factors include a broad selection of offers (68.9%), Prime membership (65.7%), and best pricing (49.2%). [1]
  • For example, 32% of the furniture in the US will be sold online and delivered to the customers’ homes by 2023. [1]
  • #33 By contrast, only 1% of total alcohol sales in the US are completed online. [1]
  • 41.7% of US consumers likely to purchase food online due to the Coronavirus. [1]
  • 61% of consumers don’t expect to spend more on grocery delivery due to the outbreak of COVID. [1]
  • But, 17% say they will buy more groceries online. [1]
  • And with a 25% yearover year growth , the food delivery industry will rise to $182 billion by 2024. [1]
  • In fact, 70% of all customer complaints with food delivery have to do with mismanaging the quality of service. [1]
  • The most common complaints are the food isn’t warm or fresh enough (17%), the delivery is late (16%), incorrect order (12%), and that customer service ignores notes or instructions (12%). [1]
  • On the other hand, 52% of delivery personnel cite food orders not being ready for pick up as their biggest complaint. [1]
  • This doesn’t prevent 79% of consumers choosing delivery over takeout if the restaurant is more than 3km away. [1]
  • #42 And even 34% of consumers usually pay up to $50 per delivery when ordering food online. [1]
  • That’s why 31% of people in the US use third party delivery services at least twice per week. [1]
  • 59% of thirdparty logistics companies in the US believe that last mile delivery is the most inefficient process in their supply chain. [1]
  • When it comes to healthcare and pharmacy delivery, only 1% of the total $275 billion in revenue came from online purchases. [1]
  • Innovations in Delivery 44% of businesses plan to increase their spending on technology in 2020. [1]
  • 51% of companies are willing to invest in automation due to the coronavirus, with eCommerce (66%), food and beverage (59%), and third party logistics (55%). [1]
  • 41% of supply chain professionals say that data analysis is their top priority for tech innovation. [1]
  • Cloud technology and IoT follow with 39%. [1]
  • #50 46.1% of professionals are taking the cloudfirst approach to manage delivery logistics 37% of companies have already adopted some form of AI in their dayto. [1]
  • But only 12% of supply chain professionals are successfully implementing AI in their operations. [1]
  • 43% of companies that adopt automation have seen significant or moderate help during the pandemic. [1]
  • 81% of supply chain professionals also see automation as the driving force behind reusable transportation packaging. [1]
  • #55 And another 16% of last mile delivery retailers and logistics providers mentioned electric vehicles among the most important next steps in the evolution of deliveries. [1]
  • Sustainable Delivery and the Environment 43% of shoppers in the UK are willing to look for an alternative if a company doesn’t offer sustainable delivery options. [1]
  • 60% of millennials shop online because they believe it leaves a smaller environmental footprint. [1]
  • 49% of companies have sustainable supply chain goals, but 35% of their competitors lack them completely, according to an MIT study. [1]
  • The number of delivery vehicles in the top 100 cities around the world will increase by 36% by 2030. [1]
  • As a result, emissions from delivery traffic will rise by 32% and from traffic congestion by 21%. [1]
  • #60 Innovative solutions, such as databased connectivity, dynamic scheduling, route optimization , and load pooling, could reduce CO2 emissions by 30%, congestion by 30%, and delivery cost by 25%. [1]
  • #61 90% of people in the US cite customer service as a major driving force when making a decision. [1]
  • 59% of consumers will never do business with a company after two or three negative experiences. [1]
  • 96% of all customers say customer experience is an important part of their loyalty to a brand. [1]
  • 13% of shoppers never return for another purchase if the delivery doesn’t arrive on time. [1]
  • #65 80% of customers cite convenience, speed, knowledgeable help, and friendly service as the most important elements of good customer experience. [1]
  • #66 86% of customers believe retailers should offer them the ability to choose the most convenient delivery option when ordering their goods. [1]
  • #67 47% of customers say the delivery option they want is sometimes, rarely, or never available to them. [1]
  • #68 61% of customers report that online retail companies have the delivery options that they want. [1]
  • 46% of directto consumer brands offer delivery options that customers want. [1]
  • #70 34% of consumers say long delivery time is the key reason to shop in physical stores instead of online. [1]
  • #71 46% of consumers abandon online shopping carts if the shipping time was too long or wasn’t provided. [1]
  • 86% of customers are willing to pay more for products and services, and buy more from companies that offer a great customer experience. [1]
  • 88% of consumers don’t mind paying for faster delivery. [1]
  • 81% of professionals say that their companies will mostly or completely compete in the future with others based on their customer experience. [1]
  • #75 Last mile delivery makes up 53% of all delivery operational costs #76 Organizations with optimized supply chains have 15% lower costs than companies that don’t focus on optimization. [1]
  • #77 Only 4% of companies have an agile organization. [1]
  • 37% of companies have started the process of building an agile delivery #78 Key initiatives in operational optimization like delivery management platforms can reduce costs up to 20% #79. [1]
  • 51% of supply chains see the lack of clarity on customer demand as the biggest issue stemming from COVID. [1]
  • The most common KPI for delivery logistics monitoring is daily performance (40%), closely followed by cost reduction (35%), as well as production service rate (29%) and inventory turn (28%). [1]
  • At 21.1%, visibility is the biggest challenge faced by delivery and supply chain professionals. [1]
  • It is closely followed by factoring consumer demand (19.7%). [1]
  • 48.4% of brick and mortar stores serve as distribution centres or depot locations within their supply chain. [1]
  • #85 53% of the total transportation cost comes from last. [1]
  • #86 Instore delivery pick up had a 554% YOY increase in May 2020. [1]
  • 30% of all online deliveries are returned by customers. [1]
  • By contrast, only 8.89% of purchases made in brickand. [1]
  • 92% of customers say they will continue to do business with a company if the return process is easy. [1]
  • On the other hand, 57% of consumers say returning an item is a complete hassle or the process could be easier. [1]
  • That’s why 62% of customers are willing to shop at your online store if they can return an item at your physical store. [1]
  • #92 67% of shoppers also check the return policy page before checking out their item and making a purchase. [1]
  • #93 And 58% of shoppers want a noquestions asked return policy, while 47% expect to see a return label on their purchase. [1]
  • The biggest reason customers cite for returning an item is receiving the wrong item (23%). [1]
  • This is followed by receiving an item that is different from their order (22%) and receiving a damaged item (20%). [1]
  • #96 79% of customers want free shipping with their return delivery, but only 49% of retail companies offer free return shipping. [1]
  • If you offer them a free return with their purchase, 27% of customers are willing to spend over $1,000. [1]
  • That is why 60% of retail companies consider reverse logistics an important asset of their organization. [1]
  • But only 32% have an effective solution for managing reverse logistics. [1]
  • 40% of US companies report their organizations to produce less waste as a direct result of their reverse logistics operations. [1]
  • #101 72% of companies admit that they don’t have a suitable platform that can support reverse logistics operations. [1]
  • The number of global online shoppers is predicted to rise more than 60% from 2014 to 2021. [2]
  • In 2021, over 2.14 billion people worldwide are expected to purchase something online, 62% higher than the 1.32 billion global digital buyers in 2014. [2]
  • According to Statista figures, more than 263 million American consumers shop online—some 80% of the population—and this number is projected to climb to 291.2 million by 2025. [2]
  • Millennials aged 25 to 34 comprised 20.2% of online shoppers in the US as of February 2020. [2]
  • The secondlargest online shopper demographic was 35to 44year olds, who accounted for 17.2% of US digital buyers. [2]
  • This is 17% growth from 2021, when sales were estimated at $933 billion. [2]
  • A 2021 Raydiant study on US consumer behavior reports that 54% of survey respondents prefer to shop online rather than in person. [2]
  • That is a 9% jump from last year’s report. [2]
  • 75% of online buyers shop at least once a month. [2]
  • A survey shows that online shopping happens frequently for global consumers—with 20% shopping online once a week, 24% shopping once every two weeks, and 31% shopping once a month. [2]
  • A hassle free shopping experience is the primary reason consumers buy online, with 60% citing direct home delivery as a good reason to buy an item online. [2]
  • In 2020, 53% of consumers said that a free delivery option would increase their likelihood of purchasing products online. [2]
  • A notable 35% also cited reviews from other customers and easy returns policies. [2]
  • A consumer’s buying journey begins online, with 55% doing research online when planning a major purchase. [2]
  • This is further reinforced by a Think with Google Study that shows 66% of shoppers prefer online shopping to find items they are looking for, compared to 27% who prefer to search offline. [2]
  • Some 70% of shoppers factor in the availability of physical stores when buying. [2]
  • A Wunderman Thompson study in 2020 shows that 63% of consumers go to Amazon when searching for products, with only 48% turning to search engines. [2]
  • It’s a close tie between Amazon and search engines for shopping inspiration sources, though, with Amazon getting 52% and search engines 51%. [2]
  • In 2021, nearly 70% of online shoppers typically read between one and six customer reviews before making a purchasing decision. [2]
  • Less than 10% did not have a habit of reading customer reviews before buying. [2]
  • Eightyseven percent of consumers ages 22 44 are interested in monthly payment plans. [2]
  • Intuit surveyed 1,500 consumers, finding that 70% are supporting local businesses by shopping online only, or a mix of online and in. [2]
  • Many shoppers (57%) buy local to keep money in their local communities, while some like supporting local creators (38%) and local nonprofits (19%). [2]
  • It’s projected that mobile ecommerce will account for 72.9% of global ecommerce in 2021. [2]
  • According to eMarketer, online shopping conducted through mobile devices grew 41.4% in 2020 and another 15.2% in 2021 to reach $359.3 billion in the US. [2]
  • In fact, in the third quarter of 2020, the average value of an order placed on a desktop was 42% higher than the average mobile phone order. [2]
  • Some 90% of consumers believe mobile shopping can be improved, with only 12% of consumers, for example, finding mcommerce convenient.. [2]
  • Some of the impediments to mobile shopping are security concerns (42%), pages and links being too small to click on (67%), interruptions from messages, apps, and other programs (36%), and difficulty finding what you are looking for (36%). [2]
  • Digital payments are projected to reach a whopping $6.6 trillion in 2021, with 29% of respondents in a Statista survey stating they would like to pay using their smartphones all the time. [2]
  • In fact, according to a Google survey, 66% of people want help from AR when they are shopping. [2]
  • Some 60% want to be able to visualize how a product fits into their lives. [2]
  • For example, according to data from Reflect Digital, 60% of consumers say they would be more likely to buy from a brand if they enjoyed playing a game with it. [2]
  • And, emails with gamification elements get 74% better engagement. [2]
  • According to an Invesp study, some 30% of users have used voice enabled features when shopping online, and voice shopping will reach $40 billion in the US by 2023. [2]
  • Enabling your customers to use digital wallets encourages them to spend because of its ease of use and increased security (remember security concerns account for 42% of mobile shopping impediments). [2]
  • As of late 2020, 39% of. [2]
  • 18to 34year olds have purchased through social media, and 15% more do so regularly. [2]
  • In total, 35% of US adults report having made a purchase through social media (an 8% increase from April 2020). [2]
  • Older shoppers are less interested in the platform—60% of those 55 and older report having no interest in shopping via social media. [2]
  • According to the 2021 Shopper Experience Index from Bazaarvoice, nearly one third of consumers in the United States rely on social media to learn about new products. [2]
  • In another survey, this one from Net Solutions, 55% of respondents have purchased a product online after discovering it on social media (11% purchased immediately; 44% purchased later). [2]
  • UGC has been proven to be more effective in brand advertising, as 71% of US consumers said that posts from friends or acquaintances on social media were influential in their purchasing decisions. [2]
  • According to an eMarketer study, the number of social buyers in the US is expected to rise from 60.6 million in 2019 to 108 million in 2025—a more than 75% increase over just a few years. [2]
  • In 2020, eMarketer reported $58.52 billion in click and collect sales in the US, and this amount is predicted to reach $74.24 billion by 2023. [2]
  • According to Shippo’s annual State of Shipping report, the most popular delivery window for online shoppers is two to three days—46.2% of consumers and 40.7% of merchants prefer it. [2]
  • Additionally, 15.1% of consumers want sameor next. [2]
  • Perhaps surprisingly, though, 34% of merchants reported not giving consumers an option when it comes to shipping times. [2]
  • According to Shippo, 40.5% of consumers prefer stores that offer free shipping. [2]
  • Of those surveyed, 24.9% would only purchase online with free shipping and 15.2% would opt for a different store that offers free shipping. [2]
  • Only 19.4% of shoppers surveyed reported not caring about shipping costs at all. [2]
  • In spite of the value of free shipping to many consumers, only 33% of merchants always offer free shopping. [2]
  • Free shipping is the most important consideration when it comes to returning a purchase for 41.2% of US online shoppers. [2]
  • In contrast, 28.1% of shoppers care most about the ease of processing a return; 19.6% don’t care about returns at all. [2]
  • Almost 69% of online shopping carts are abandoned For small online retailers, it can take a lot of advertising to bring new customers to your website. [2]
  • But, on average, 68.7% of all online shopping carts are abandoned. [2]
  • According to Barilliance, cart abandonment emails earn an average 18.5% conversion rate. [2]
  • A 2019 survey reported that 89% of respondents were more likely to buy products from Amazon than another ecommerce vendor. [2]
  • What’s more, almost a quarter of consumers make a purchase on Amazon every few weeks—and 5% make an Amazon purchase daily or almost every day. [2]
  • Most striking though, is that 79.8% of internet users shop on Amazon because of the fast, free shipping. [2]
  • Similarly, 68.9% choose Amazon because of its broad selection; 65.7% of shoppers opt for Amazon because they are Prime members. [2]
  • US ecommerce revenues experienced 32.4% growth in 2020 Because of the impact of the COVID19 pandemic on in store shopping, US ecommerce revenues grew by 32.4% in 2020. [2]
  • This is more than double the 15% growth in 2019. [2]
  • Online grocery ordering was invented 30 years ago with Peapod, yet by 2019 only 3.4% of all grocery sales happened online. [2]
  • With shoppers more apprehensive about in person grocery store visits, online grocery sales increased to 10.2% in 2020. [2]
  • The percentage is expected to continue climbing, surpassing 20% by 2025. [2]
  • In an online shopping survey from Statista in November 2020, some 91% of the respondents said that they buy Christmas gifts from Amazon. [2]
  • and came in a distant second and third with 52% and 38%, respectively. [2]
  • Since most consumers have a long list of gifts to buy, 61% of holiday shoppers make their purchases through a desktop rather than a mobile device. [2]
  • In 2008, the Grocery Manufacturers Association reported that DSD represents 24 percent of unit sales and 52 percent of retail profits in the grocery channel. [6]
  • Since the 1980s and concurrent with the explosion of Walmart SuperCenters across the United States, increased competition has forced retailers to renew their focus on taking out inventory carrying costs from their supply chain. [6]
  • Out of stocks for DSD items are reported as being 2 4% less than products distributed through retail distribution centers. [6]
  • Merchandising time spent handling item data is reduced by 5. [6]
  • DSD products bypass the retail distribution center which takes out 0.5 1.0% inventory out of the retail distributor’s inventory assets. [6]
  • Logistics costs savings to the retailer are estimated at a 1.0%+ reduction. [6]
  • A 5 10% reduction in finance time and audit fees spent reconciling invoices. [6]
  • As mentioned earlier, Walmart changed the competitive retail landscape forever beginning in the 1980s with the opening of SuperCenters across America. [6]
  • Between 1990 and 2000, Walmart opened 7 new SuperCenters every month and by the end of 2000, 888 SuperCenters were open for business. [6]
  • Walmart reportedly moves 85% of its cost of goods through its own network of 147 highly efficient retail distribution centers across the U.S. which is well above its competitors that are closer to 50%. [6]
  • The new distribution centers reportedly eliminated over $400 Million of backroom inventory from the stores by shifting 95% of the cost of goods away from the DSD channel to the company’s own centralized distribution network. [6]
  • The Sports Authority had been relying on a 100% Direct Store Delivery system with no warehouses or distribution centers. [6]
  • At the core of the strategy is a program to shift its current mix of 60% cost of goods through DSD channels and 40% through its own distribution network to a 25% DSD and 75% self. [6]
  • For example, outbound cubic feet of merchandise per load increased from 2,253 to 2,503 (an 11% gain). [6]
  • 73% of people reported that they were shopping online more in 2020 than they did in previous years. [0]
  • Of those respondents, 88% expect that they will continue to ship online at this new, higher rate. [0]
  • It’s estimated that before 2020, parcel delivery accounted for roughly 5% of the total volume handled by the postal service. [0]
  • 67% of survey respondents noted that they purchased clothing online, while 60% noted household items, 56% groceries, 51% cleaning supplies, and 49% electronics. [0]
  • It’s expected that ecommerce’s share of the pie will increase to 21.8% by 2024. [0]
  • This 20% drop off illustrates the importance and expectation that most consumers have when it comes to standard two. [0]
  • In fact, that same report found that early shoppers are expected to spend roughly 28% more than late shoppers. [0]
  • Furthermore, the report revealed 79% of consumers in Canada and 75% worldwide stated similar responses. [0]
  • Compare this statistic with over 75% of consumers desiring same day shipping and there is a significant gap. [0]
  • 43% of global shoppers research products online via social networks. [7]
  • Ecommerce will make up 22% of global retail sales by 2023. [7]
  • 22% of global retail sales will be thanks to ecommerce by 2023. [7]
  • To give context to this growth, 14.1% of global retail sales were ecommerce purchases in 2019. [7]
  • The increased implementation of omnichannel strategies, and Q2 of 2019 already had a 4.2% increase over Q1. [7]
  • With over 70% revenue growth from 2019, this statistic tells us more consumers are looking to make more buying decisions online. [7]
  • Ecommerce accounts for close to 11% of all retail sales in the U.S. [7]
  • 11% may initially feel small when you consider how large the topic of ecommerce has become in recent years. [7]
  • Over 75% of people are shopping at least once a month online. [7]
  • As the need for convenience becomes more prominent for consumers, it makes sense that over 75% of them are shopping online at least once a month. [7]
  • Customer average conversion rates hover between 2.7%–3.2%. [7]
  • In B2C ecommerce, average conversion rates hovered between 2.7% and 3.2% between late 2018 into early 2019. [7]
  • The highest peak, 3.2%, took place during Q4, a popular time for holiday shopping. [7]
  • 94% of Chinese users use mobile payments, while only 45% of Americans will. [7]
  • With WeChat Pay leading the world in mobile payment platforms, it makes sense that 94% of Chinese users use mobile payments. [7]
  • More notably, only 45% of Americans look to mobile transactions. [7]
  • Conversion rates peak to 6.1% during Thanksgiving–Cyber Monday!. [7]
  • If you needed another reason to believe that the holiday season is a revenue driver, read this conversion rates peak at 6.1% on desktop between Thanksgiving and Cyber Monday. [7]
  • For smartphone purchases, 3.2%, and for tablet purchases, 5.5%. [7]
  • Throughout the entire holiday season, conversion rates peak at 4.7%. [7]
  • 42% of holiday shoppers research online and buy online, while 23% will buy in. [7]
  • However, in a recent study, a majority of the consumers interviewed completed research and ultimately converted online , whereas only 23% ended up buying products in. [7]
  • 60% of U.S. consumersorder delivery or takeout once a week. [8]
  • 31% say they use these third party delivery servicesat least twice a week. [8]
  • 34% of consumers spendat least $50per order when ordering food online. [8]
  • 20% of consumers saythey spend more on offpremise orderscompared to a regular dine. [8]
  • 300% fasterthan dine in traffic since 2014. [8]
  • 70% of consumers say they’drather order directly from a restaurant, preferring that their money goes straight to the restaurant and not a third party. [8]
  • 57% of millennials say that they have restaurant food delivered so they canwatch movies and TV shows at home. [8]
  • 59% of restaurant orders from millennials aretakeout or delivery. [8]
  • 33% of consumers say they would be willing topay a higher feefor faster delivery service. [8]
  • 87% of Americans who use third party food delivery services agree that itmakes their lives easier. [8]
  • 45% of consumers say thatoffering mobile ordering or loyalty programswould encourage them to use online ordering services more often. [8]
  • 63% of consumers agree thatit is more convenient to get deliverythan dining out with a family. [8]
  • Americans who have not used a thirdparty restaurant delivery service say fast delivery (31%), restaurant selection (28%), low order minimums (27%). [8]
  • (26%)would motivate them to try it. [8]
  • 60% of restaurant operators say thatoffering delivery has generated incremental sales. [8]
  • Pizza chains reportedan 18% increasein customer spend from online/mobile orders vs. phone orders. [8]
  • Working with a third party delivery service has been found toraise restaurant sales volume by 10 to 20%. [8]
  • Delivery sales could rise an annual average ofmore than 20%to $365 billion worldwide by 2030, from $35 billion. [8]
  • 43% of restaurant professionals said they believe third party apps—many of which withhold data—interfere with the direct relationship between a restaurant/bar/pub and its customers. [8]
  • Customers who place an online order with a restaurantwill visit that restaurant 67% more frequentlythan those who don’t. [8]
  • It’s estimated thatmobile orders will make up close to 11% of all QSR salesby 2020. [8]
  • Visits to U.S. restaurants where guestspaid by mobile app increased by 50%from 2017. [8]
  • Own your online ordering system43% of restaurant professionalssaid. [8]
  • From February to April there was a169% increase in the number of restaurants actively using Online Orderingwith Upserve as restaurants quickly innovated and pivoted to takeout and delivery, paired with an840% increase in weekly sales via online ordering. [8]
  • In large suburbs, online ordering grew 3,868% between February and April. [8]
  • The top three items that have spiked in sales in 2020 compared to 2019 are sandwiches and wraps (+21%), burgers (+10%), and pizza (+9%). [8]
  • With 70% of consumers interested in ordering directly from a restaurant, Kenn is keeping delivery commissions in his pocket through an integrated solution. [8]
  • Introducing online ordering has increased sales by 10%. [8]
  • Kenji’s saves 35% per order by using an owned online ordering solution. [8]
  • In a recent application of this model with a major CPG player in North America, PwC created a 24month scenario that estimates a 20% volume drop and 30% customer outlet impact, with a recovery period over the next 24 months. [9]
  • ( 85% of people want restaurants to use tamper evident labels to reduce instances of drivers taking food from their orders. [10]
  • ( 63% of people are more likely to tip digitally through a delivery app, rather than in. [10]
  • ( 60% of deliverers say a low or no tip as their biggest gripe about the job. [10]
  • ( 53% of people tip more in inclement weather. [10]
  • ( 17% of people have had delivery drivers place their food outside of their doors and leave. [10]
  • ( Consumers think that delivery drivers (54%) are more deserving of tips than servers (47%). [10]
  • Retailers that use DSD can lower transportation costs by 15%, helping make up for increased expenses elsewhere. [11]
  • Fascinating Direct Mail Statistics Editor’s Choice 42.2% of direct mail recipients either read or scan the mail they get. [3]
  • Direct mail requires 21% less cognitive effort to process than email. [3]
  • Direct mail recipients purchase 28% more items and spend 28% more money than people who don’t get that same piece of direct mail. [3]
  • Direct mail offers a 29% return on investment. [3]
  • 73% of American consumers say they prefer being contacted by brands via direct mail because they can read it whenever they want. [3]
  • 41% of Americans of all ages look forward to checking their mail each day. [3]
  • And though older generations are more likely to say they enjoy getting mail, 36% of Americans under 30 also feel this way. [3]
  • According to the latest data from the USPS Mail Use & Attitudes Report, the direct mail industry accounts for almost 60% of the mail US households receive. [3]
  • Direct mail had an average response rate of 9% for house lists and 4.9% for prospect lists in 2018. [3]
  • The household list response rate was 9% in 2018, significantly up from 2017, when it was 5.1%. [3]
  • The prospect list response rate was 4.9%, also showing a big increase compared to the 2.9% it achieved the year before. [3]
  • Oversized envelopes have the highest response rate 5%. [3]
  • Postcards get a fairly high response rate 4.25% followed by dimensional mailers with 4% and catalogs with 3.9%. [3]
  • The average response rate for direct mail in letter sized envelopes is the lowest at only 3.5%. [3]
  • 59% of US respondents say they enjoy getting mail from brands about new products. [3]
  • As many as six in 10 Americans say they enjoy learning about new products this way according to Epsilon’s direct mail advertising statistics. [3]
  • 42.2% of direct mail recipients either read or scan the mail they get. [3]
  • The Data & Marketing Association, formerly known as the Direct Mail Marketing Association, reveals that 42.2% of direct mail recipients go through the material you send. [3]
  • Only 22.8% say they don’t read it at all. [3]
  • 60% of catalog recipients visit the website of the company that mailed them the catalog. [3]
  • This isn’t surprising as 84% of catalog recipients find it easier to browse and shop online while using it. [3]
  • A study shows a 49% increase in sales and 125% in inquiries from customers who received both emails and catalogs. [3]
  • Furthermore, over 90% of customers browsed their catalogs and kept them around for a week or so on average. [3]
  • Direct mail recipients purchased 28% more items and spent 28% more money than people who didn’t get that piece of direct mail. [3]
  • Direct mail stats published by Marketing Charts show that direct mail brings a 29% ROI while social media has a 30% ROI. [3]
  • Regarding response rate, direct mail offers a 112% return on investment. [3]
  • Social media saw an upwards trend in use at 74%, a 17% increase compared to the previous survey. [3]
  • 50.9% of recipients say they find postcards useful. [3]
  • Consumers aged 45 54 are the demographic group most likely to respond to direct mail pieces. [3]
  • Individuals aged 45 54 have the highest direct mail response rate 14.1%. [3]
  • Up to 90% of direct mail gets opened, compared to only 20. [3]
  • Only 44% of people can recall a brand immediately after seeing a digital ad compared to 75% of people who receive direct mail. [3]
  • On the other hand, just 44% can do the same after seeing a digital ad. [3]
  • 30% of millennials said direct mail, while 24% said email. [3]
  • Only 24% said the same of email. [3]
  • Research also shows that 64% of millennials prefer to receive advertisements through the mail, and 68% always read them. [3]
  • With an average direct mail response rate between 5% and 9% , direct mail leaves email far behind. [3]
  • According to the DMA Response Rate Report, email garners only around a 1% response rate for both household and prospect lists. [3]
  • 60% of American consumers order takeout or delivery at least once a week. [4]
  • 31% of American consumers use third party food delivery services at least twice a week. [4]
  • Online ordering is growing 300% faster than in. [4]
  • 70% of consumers would prefer to order directly from a restaurant rather than use a third. [4]
  • 59% of millennial restaurant orders are for takeout or delivery. [4]
  • Consumers who order pizza online spend 18% more than orders placed over the phone on average. [4]
  • 33% of consumers say they would pay a higher fee for faster delivery. [4]
  • 45% of consumers say that mobile ordering or loyalty programs would encourage them to use online ordering services more. [4]
  • 41% of consumers say, if offered, they would purchase a makeat home meal kit from their favorite restaurant. [4]
  • 60% of restaurant operators say that offering delivery has generated incremental sales. [4]
  • Working with a thirdparty delivery service raises restaurant sales volume by 10. [4]
  • 43% of restaurant professionals believe third party apps interfere with a direct relationship with their customers. [4]
  • Customers who place an online order with a restaurant will visit that restaurant 67% more frequently than those who don’t. [4]
  • That represents a 17% yearover year increase from 2019. [4]
  • That is, in fact, the case as this number represents a 20% increase year over year. [4]
  • Food delivery and online ordering are expected to show an annual growth rate of 5.1% from now until 2024, which would make it a $32 billion industry by 2024. [4]
  • In comparison, GrubHub accounts for just 7% of sales in Miami. [4]
  • DoorDash accounts for an astounding 65% of all food delivery sales in San Francisco. [4]
  • Surprisingly another giant based in the Bay Uber Eats accounts for only 14% of food delivery sales. [4]
  • Uber Eats rules in South Beach, where it accounts for 62% of online ordering sales. [4]
  • Postmates represents just 31% of food delivery sales in the city. [4]
  • Just 11% of owners feel delivery impacts dine in business negatively while only 7% say it impacts takeout sales negatively. [4]
  • Working with a third party delivery service raises restaurant sales volume by 10 to 20%. [4]

I know you want to use Direct Store Delivery Software, thus we made this list of best Direct Store Delivery Software. We also wrote about how to learn Direct Store Delivery Software and how to install Direct Store Delivery Software. Recently we wrote how to uninstall Direct Store Delivery Software for newbie users. Don’t forgot to check latest Direct Store Delivery statistics of 2023.


  1. conveyco –
  2. elogii –
  3. fitsmallbusiness –
  4. smallbizgenius –
  5. fundera –
  6. forbes –
  7. mwpvl –
  8. bigcommerce –
  9. upserve –
  10. pwc –
  11. sevenrooms –
  12. retail-insider –

How Useful is Direct Store Delivery

One significant benefit of DSD is improved product availability. By cutting out middlemen and delivering products directly to stores, manufacturers can maintain better control over inventory levels and monitor demand more closely. This direct delivery model aids in minimizing out-of-stock situations and ensuring that the shelves are adequately stocked with the right products at the right time. Consequently, retailers can provide a seamless shopping experience for their customers, thereby increasing customer satisfaction and loyalty.

In addition, DSD facilitates efficient replenishment cycles. For perishable items that require frequent restocking, such as fresh produce or baked goods, the direct delivery approach can significantly reduce handling time and maintain product quality. This process allows for quicker inventory turnover and helps to minimize any potential losses due to expired or spoiled goods. Moreover, DSD enables manufacturers to introduce new and seasonal products promptly, keeping the shelves dynamic and appealing to consumers.

Efficiency in delivery is also a key aspect attributed to DSD. By directly delivering from manufacturer to store, transportation costs and turnaround times can be reduced. Instead of relying on central warehouses for consolidation and distribution, DSD eliminates the need for bulk shipments to be split across multiple locations. The direct nature of DSD allows for smaller, more tailored deliveries that can be arranged based on individual store requirements, optimizing resource allocation and reducing transportation expenses. This streamlined system not only benefits manufacturers and retailers but also minimizes environmental impact by reducing fuel consumption and carbon emissions associated with transportation.

DSD can also facilitate effective communication and collaboration between manufacturers and retailers. The direct relationship established through this delivery model enables manufacturers to gain valuable insights into the on-the-shelf performance of their products. By maintaining frequent contact and exchange of information, manufacturers can better understand consumers’ preferences, evaluate promotional opportunities, and respond to market trends more efficiently. The collaborative environment fostered through DSD allows for joint planning and coherent execution, leading to mutually beneficial outcomes.

Moreover, by directly engaging with retailers, manufacturers can exercise greater control over product placement and shelf positioning. This level of control promotes effective brand representation and maintains product integrity. Manufacturers can actively manage their brand image and ensure that their products are presented in the most appealing and competitive manner, enhancing their market presence and potential sales.

While DSD offers numerous benefits, it is important to consider potential drawbacks and challenges. The direct store delivery model may not be suitable for all companies or products. Strategies such as DSD require substantial investments in terms of infrastructure, technology, and staff. Furthermore, coordinating and managing multiple direct delivery routes can be complicated, particularly when dealing with multiple retail locations or fluctuating demand patterns.

In conclusion, direct store delivery has proved to be a highly useful and efficient method in the retail industry. Its advantages, including improved product availability, efficient replenishment cycles, and streamlined delivery, contribute to enhanced consumer experience and optimized operations. The direct relationship fostered between manufacturers and retailers facilitates effective communication and collaboration, enhancing brand promotion and market presence. However, the applicability of DSD may vary depending on the nature and scale of business operations, requiring careful analysis before its implementation. Overall, when appropriately employed, direct store delivery can be a valuable asset for both retailers and manufacturers in meeting the ever-evolving demands of the consumers in today’s market.

In Conclusion

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We tried our best to provide all the Direct Store Delivery statistics on this page. Please comment below and share your opinion if we missed any Direct Store Delivery statistics.

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