Enterprise Feedback Management Statistics 2024 – Everything You Need to Know

• Workplace communication statistics show that 86% of employees and executives cite the lack of effective collaboration and communication as the main causes for workplace failures. ^[0]
• Another research by Salesforce that included not only employees, but corporate executives and educators as well, shows that 86% of them believe ineffective communication is the underlying reason for workplace failures. ^[0]

Enterprise Feedback Management Latest Statistics

• EFM today current situation and emerging tendencies[edit]Gartner projected that 40 percent of total feedback system deployments would be EFM solutions in 2008. ^[1]
• Gartner projected that 40 percent of total feedback system deployments would be EFM solutions in 2008. ^[1]
• Enterprise Feedback Suite is used by less than 0.1% of all the websites whose content management system we know. ^[4]
• In the U.S., it has locations within 15 miles of 90 percent of the population. ^[5]
• As of 2020, 72% of US fleets use GPS fleet tracking technology, an 8% increase from 2019. ^[2]
• In 2020, 25% of FSOs were still using spreadsheets for job scheduling, while the rest still use whiteboards and other manual methods. ^[2]
• 89% of customers want to see modern, on demand technology applied to their technician scheduling, and nearly as many customers would be willing to pay a premium for it. ^[2]
• The combination of mobility and artificial intelligence improve field service agent productivity by 30% to 40%. ^[2]
• 73% of field management firms have already incorporated Internet of Things into their operations. ^[2]
• About 75% of field service businesses that utilize mobility tools have observed increased employee productivity, while the rest have seen customer satisfaction rates rise. ^[2]
• 77% of FSOs invest in technology and solutions geared towards information enablement. ^[2]
• 74% of fleet operators consider in cab video telematics as very beneficial or extremely beneficial. ^[2]
• There are now an estimated 20 million field technicians operating worldwide. ^[2]
• As a result, FSOs reportedly increased investment in service workers by 72% to meet the rising demand. ^[2]
• 47% of field service companies are still having trouble getting enough quality technicians and drivers to meet business goals, making it among the top challenges for FSOs. ^[2]
• 50% of fleet managers think that the ability to quickly reroute field technicians for emergency jobs is the most important factor in their success. ^[2]
• Keeping everyone updated on schedule changes comes second (48%). ^[2]
• FSOs with freelance workers can respond to 83% of emergency requests within an hour. ^[2]
• 78% of FSOs completely stopped deploying technicians to customer sites during the height of COVID. ^[2]
• 92% of FSO executives want to transform their service models to meet consumer needs. ^[2]
• The industrial drone fleet industry in the US and Europe is predicted to grow to one million units by 2050. ^[2]
• 55% of fleet managers and executives reported that the COVID 19 pandemic came with a negative business impact. ^[2]
• Amid the pandemic, 44% of fleet managers see increasing costs as their top challenge in this time of economic and regulatory uncertainty. ^[2]
• 75% of consumers don’t like the idea of having field technicians in their homes amid the pandemic unless absolutely necessary. ^[2]
• About 50% of field technicians and service workers are expected to resort to freelancing by 2025. ^[2]
• On the other hand, teams who communicate effectively may increase their productivity by as much as 25%. ^[0]
• According to a McKinsey report, wellconnected teams see a productivity increase of 20. ^[0]
• This increase affects task work — CMSWire reports that 97% of employees believe communication impacts their task efficacy on a daily basis. ^[0]
• Moreover, a report by Think Talent shows that employees working in organizations with effective communication plans — ones that manage to minimize the silo effect and centralize communication — are 3.5 times more likely to outperform their peers. ^[0]
• As showcased by Lexicon, a high percentage of more than 80% of Americans believe employee communication is crucial for developing trust with employers. ^[0]
• According to her, miscommunication can cost a company of 100 employees $420,000 per year. ^[0]
• According to David Grossman’s report, “The cost of poor communications” which included 400 large companies and 100,00 employees, the cost of communication barriers that arise in the workplace stands at $62.4 million per year, per company. ^[0]
• According to research, 28% of employees point at poor communication as the reason for breached deadlines. ^[0]
• One survey reported by the Harvard Business School shows 89% of employees serve on at least one global team. ^[0]
• Moreover, 62% have colleagues from three or more cultures. ^[0]
• According to Alexika, here are the 10 business languages of the world, based on the percentage of world Gross Domestic Product , and Gross Domestic Product in $US billions. ^[0]
• You’ll also find the number of people who speak these languages worldwide, according to Ethnologue Language GDP in $US Billions % of world GDP Number of worldwide speakers 1. ^[0]
• Official statistics show 78.1% of the US population speak English as their mother tongue. ^[0]
• Spanish with a share of over 72.06%; French with a share of 14.08%; German with a share of 4.43%; Latin with a share of 2.30%; Japanese with a share of 0.82%. ^[0]
• Spanish with a share of 50.2%; French with a share of 12.4%; American Sign Language 7.4%; German 5.7%; Japanese with a share of 4.9%. ^[0]
• Official statistics show 98% of the UK population speak English as their mother tongue. ^[0]
• When it comes to the languages spoken by the UK population aged 18 34 — the population of people likely to be engaged in work with a multicultural team — the top 5 include French; German; Spanish; Italian; Hindi. ^[0]
• However, the listed languages are each spoken only by less than 20% of the UK population. ^[0]
• According to a Statista report about finding reliable Covid 19 sources, 74% of people worldwide were worried there was a lot of false information circulating about the virus. ^[0]
• Moreover, 45% found it difficult to find reliable and trustworthy information about the virus and its effects. ^[0]
• Perceptyx reports that when employees were extremely content with communications about the company’s response to coronavirus, a whopping 96% of them trusted their employers put employee safety first. ^[0]
• However, when such communication was poor, only 30% believed this. ^[0]
• According to a Buffer’s State of Remote Work report from 2018. ^[0]
• Back then, 21% of respondents highlighted remote collaborating and/or communicating as a crucial remote work challenge. ^[0]
• A Statista report on the biggest struggles with working remotely, shows that 16% of people had difficulties with collaboration and communication in 2021. ^[0]
• , when 20% of people had the same difficulties. ^[0]
• In concrete numbers, this amounts to 65% of employees who’ve had communication training, compared to 52% of those who didn’t. ^[0]
• According to a Gartner snap poll focused on making remote work successful during the pandemic, 54% of HR leaders cite poor technology and/or remote work infrastructure as the primary barrier to effective remote work. ^[0]
• Forbes reports that the biggest such obstacle for 35% of people was weak Internet. ^[0]
• Despite the occasional Internet issues, the previously mentioned Workplace Insight study has found that 85% of employers believe their employees have the technology, tools, and resources they need for productive remote work during an extended period. ^[0]
• Out of 2,000 respondents, about 1,100 (55%). ^[0]
• In numbers, home based employees tend to procrastinate 10 minutes less; work 1.4 days per month more; be 47% more productive. ^[0]
• Namely, Workplace Insight has found only 15% of companies from Great Britain and Western Europe say working from home has had a clear negative effect on employee productivity. ^[0]
• This study found that 73% of respondents believed they were more efficient when working from home;. ^[0]
• For better or for worse, 68% believed they workedmore hourswhile working from home. ^[0]
• According to a Gallup report about “How Coronavirus Will Change the ‘Next Normal’ Workplace”, the US alone saw a jump from 31% to 62% of people working remotely. ^[0]
• One Stanford research by Stanford economist Nicholas Bloom shows 42% of the US workforce was working remotely in 2020. ^[0]
• Statista research detailing the attitudes on remote work from employees in companies with digital output shows that 86% of them view remote work as the “future of work”. ^[0]
• Moreover, a whopping 90% would recommend a remote work arrangement to a friend. ^[0]
• remote work possibilities.87% of employees declared they are “satisfied with tools and processes that enable remote team communication”. ^[0]
• This likely prompted 84% of employees to declare they can accomplish all of their tasks remotely. ^[0]
• 86% of employees declared their leadership teams provide “agency and autonomy while working remotely”. ^[0]
• Moreover, 84% of employees declared their leadership “understands what it takes to operate remotely”. ^[0]
• A Gallup report even shows that as many as 54% of US workers would now leave their current job positions to pursue positions in companies that allow working from home. ^[0]
• Moreover, Global Workplace Analytics shows that over 33% of employees would take a pay cut for the option to work from home. ^[0]
• 2,058 US adults found that 69% of managers simply feel uncomfortable when communicating with employees faceto. ^[0]
• This percentage is partly because 37% of the said managers feel uncomfortable giving direct feedback in business communication situations. ^[0]
• Perhaps as a result of this reluctance to provide feedback, a small percentage of only 18% of employees have their communication skills evaluated within their performance reviews. ^[0]
• Moreover, one Gallup estimate shows that only 50% of employees know what their managers expect from them. ^[0]
• The Harvard Business Review cites that 72% of employees feel their performance would improve if their managers were to provide corrective — sometimes also dubbed as “negative” — feedback. ^[0]
• Interestingly, employees actually prefer corrective feedback to praise or recognition by a 14% difference — with a 57% to 43% ratio. ^[0]
• Moreover, If the corrective feedback is delivered appropriately, the original 72% rise to a whopping 92% of respondents who believe negative feedback is an effective way to improve one’s performance. ^[0]
• A study by Officevibe shows that 43% of highly engaged individuals receive feedback at least once per week, in contrast with only 18% of low. ^[0]
• In line with that, a report by Gallup shows engaged employees are 27% more likely to show an excellent work performance. ^[0]
• A report by Trade Press Services shows that as many as 85% of employees claim they are most motivated when regularly updated about company news and information. ^[0]
• And, according to Gatehouse, as many as 64% of businesses cite their business strategies, values, and purpose as crucial information they want to communicate. ^[0]
• Namely, CEB/Gartner reports that more informed employees tend to outperform their less informed peers by a whopping 77%. ^[0]
• Sadly, the same Trade Press Services report also shows that as many as 74% of employees believe they are missing out on important news and information in their companies. ^[0]
• Moreover, IBM indicates 72% of employees don’t fully understand their companies’ business strategies. ^[0]
• GoVitru reports that only 5.9% of organizations communicate goals on a daily basis — even though clear business goals are a crucial component in directing employee’s everyday efforts. ^[0]
• Furthermore, only a share of 23% of executives claims their companies are efficient at aligning employees’ goals with corporate purposes. ^[0]
• As a result, a majority of employees simply lack direction in work — or, a share of 57%, to be exact. ^[0]
• Namely, one Workforce report shows that 60% of companies lack a long term strategy or vision for their internal communication processes. ^[0]
• Namely, one VMA Group Study shows that 46% of its respondents say their communication progress is NOT researched or measured with Key Performance Indicators and other relevant metrics. ^[0]
• Moreover, Gatehouse reports that 21% of worldwide businesses admit they do NOT have a formal plan for internal communication — this percentage rises to 31% in the US. ^[0]
• The effects of great communication skills are undeniable — 73% of employers want employees with strong written communication skills, as found by the National Association of Colleges and Employees. ^[0]
• The Association of American Colleges and Universities cites additional communication skills employers look for in prospective hires — as many as 93% of employers expect a demonstrated capacity to Think critically; Communicate clearly; Solve complex problems. ^[0]
• Namely, one GMAC Corporate Recruiters survey shows that 69% of recruiters feel confident about hiring business school graduates who have the right communication skills, despite their lack of experience. ^[0]
• Companies whose leaders possess effective communication skills have a 47% higher return to shareholders during a five. ^[0]
• Namely, people who feel heard by co workers and superiors report feeling 4.6 times more likely to feel empowered to perform their best work. ^[0]
• However, studies show that people spend 75% of the time while listening to others distracted, preoccupied, or forgetful. ^[0]
• Luckily, research at the University of Minnesota shows that students who take listening training improve their ability to understand what is said by 40%. ^[0]
• One Queens University of Charlotte infographic shows that 75% of employers view collaboration and teamwork as important aspects of a successful business. ^[0]
• This percentage is well justified — the Institute for Corporate Productivity and Babson’s College Professor Rob Cross surveyed 1,100 American companies to find that companies who promote collaborative work are 5 times more likely to report a high performance. ^[0]
• However, 39% of employees around the world believe that people in their organizations simply don’t collaborate enough. ^[0]
• One McKinsey report indicates that 80% of businesses use social collaboration tools to enhance their business processes. ^[0]
• Remotely reports that using online collaboration tools, but also participating in digital workplaces, helps increase productivity by 20. ^[0]
• But, their preference for online communication at home (with a share of 65%). ^[0]
• Ateam communication app, in 55% of the cases; email, in 28% of the cases. ^[0]
• Emails are also a favorite communication channel — as many as 93% of Baby Boomers use email on an everyday basis. ^[0]
• CMSWire reports that 85% of employees use more than one communication device to communicate at work — as many as 32% use three or more devices because they value flexibility. ^[0]
• Computers— in 44% of the cases; Smartphones— in 36% of the cases; Tablets— in 16% of the cases; Desktop phones— in 5% of the cases. ^[0]
• If they’re receiving voicemails, 82% claim they prefer the voicemails to come as text messages — because text is easier to scan for the right information. ^[0]
• Instead, they rely on Emails— in 48% of the cases; Mobile phones— in 20% of the cases; Desk phones— in 10% of the cases; Text messaging— in 8% of the cases; Online meetings— in 8% of the cases. ^[0]
• Globally speaking, these averages differ only slightly, according to a world encompassing Statista report North America— 3.1 communication tools; Asia Pacific— 3.42 communication tools; Europe, Middle East, and Africa— 3.56 communication tools. ^[0]
• 44% of employees want to use their business communication tools more. ^[0]
• The previously mentioned Interact survey shows that 16% of managers prefer email interactions because they feel uncomfortable communicating faceto. ^[0]
• report by Project shows that 39% of businesses primarily use email for employee communication. ^[0]
• Emails are also reported to be the primary method of communication for as many as 74% of adults. ^[0]
• For example, only 34.1% of emails in North America actually get opened, which implies the abundance of email comes with a lower interest to interact. ^[0]
• This disinterest may also be justified by the lack of emails’ true relevance — as many as 62% of emails in an average inbox are deemed unimportant. ^[0]
• Furthermore, the emails that do get opened — 70% of emails we chose to open will get opened within 6 seconds upon receipt — still represent a productivity killer. ^[0]
• According to Clockify’s report on the time spent on emails as a recurring task, we spend 2.5 hours per day communicating via email. ^[0]
• Namely, Project’s report shows that 63% of people have missed an important piece of information because it went to a colleague’s inbox while the said colleague was absent. ^[0]
• Almost half of the employees (47%). ^[0]
• According to Project, online tools take second place when it comes to workplace communication devices — with a share of 28%. ^[0]
• A Work Institute report on retention shows that effective communication systems help retain top talents in companies by 450%. ^[0]
• A detailed Pew Research Center study shows that 81% of adults working from home at least part time say they use video calling or online conferencing services to stay in touch with their teams. ^[0]
• 59% report using these services and tools often. ^[0]
• Income is the second influential factor — video calling/online conferencing services are used by 69% of upperincome workers; 56% of middleincome workers; 41% of lower. ^[0]
• An individual’s role in an organization is the third factor — 70% of supervisors use these tools, compared to 55% of people who are not supervisors. ^[0]
• Apart from video calling/online conferencing services, 57% of people also like to use instant messaging platforms. ^[0]
• 43% report using these business communication platforms often. ^[0]
• These platforms are used by 49% of those younger than 50; 30% of those 50 and older. ^[0]
• Namely, in companies that use Intranets as online communication solutions, only 13% report using them daily. ^[0]
• According to a survey by Prescient Digital Media, 31% of employees surveyed admit they never use their companies’ Intranets. ^[0]
• According to Project, people spend 23% of their time engaged in business communication on in. ^[0]
• According to the Otter blog, there are 11 million meetings held each day, and employees spend 4 hours in meetings or preparing for meetings. ^[0]
• Project’s report shows that 61% of people believe they waste time at meetings. ^[0]
• This assumption seems to be justified — as many as 71% of senior managers believe meetings to be unproductive and inefficient. ^[0]
• Namely, about 70% of Millennials claim going to the office is not necessary for effective work. ^[0]
• According to Project, phone calls are still present as a form of workplace communication — albeit, with a share of only 2%. ^[0]
• After all, as many as 75% of millennials — who currently represent the most prevalent generation in the US labor force — dislike making phone calls as they consider them “time. ^[0]
• According to ZDNet research, an average phone conversation lasts 3 minutes and 15 seconds. ^[0]
• 73% of Employers Want Candidates With This Skill. ^[0]
• .Happy Workers are 13% More Productive. ^[0]

I know you want to use Enterprise Feedback Management Software, thus we made this list of best Enterprise Feedback Management Software. We also wrote about how to learn Enterprise Feedback Management Software and how to install Enterprise Feedback Management Software. Recently we wrote how to uninstall Enterprise Feedback Management Software for newbie users. Don’t forgot to check latest Enterprise Feedback Management statistics of 2024.

Reference

1. pumble – https://pumble.com/learn/communication/communication-statistics/.
2. wikipedia – https://en.wikipedia.org/wiki/Enterprise_feedback_management.
3. financesonline – https://financesonline.com/field-service-management-statistics/.
4. peoplemetrics – https://www.peoplemetrics.com/blog/taking-action-on-customer-feedback.
5. w3techs – https://w3techs.com/technologies/details/cm-enterprisefeedbacksuite.
6. enterprise – https://www.enterprise.com/en/about.html.

How Useful is Enterprise Feedback Management

One of the key benefits of EFM is that it provides organizations with real-time insights into the experiences and opinions of their key stakeholders. By collecting feedback through surveys, interviews, and other channels, organizations can quickly identify areas of improvement and address concerns before they escalate. This ability to proactively address issues can help organizations improve customer satisfaction, increase employee engagement, and make better business decisions.

In addition to providing valuable insights, EFM can also help organizations measure the impact of their actions. By tracking key metrics over time, organizations can determine whether their efforts to improve customer satisfaction or employee engagement are working. This data-driven approach allows organizations to make evidence-based decisions and continuously refine their strategies for success.

Moreover, EFM can help organizations identify trends and patterns that may not be immediately apparent. By analyzing feedback data over time and across different segments of the organization, organizations can uncover underlying issues and opportunities for improvement. This holistic view of feedback can help organizations better understand the needs and preferences of their stakeholders and tailor their products, services, and operations accordingly.

Furthermore, EFM can facilitate communication and collaboration within organizations. By providing a platform for employees to share feedback and ideas, EFM can foster a culture of transparency, trust, and continuous improvement. This bottom-up approach to feedback management can help organizations tap into the collective wisdom of their workforce and drive innovation and growth.

Overall, EFM has the potential to be a valuable tool for organizations seeking to enhance their customer experience, optimize their operations, and drive long-term success. However, the usefulness of EFM ultimately depends on how organizations approach feedback management. Simply collecting feedback is not enough – organizations must also have the systems, processes, and commitment in place to act upon that feedback and drive meaningful change.

In conclusion, while EFM can provide organizations with valuable insights and opportunities, its usefulness ultimately depends on how effectively organizations leverage feedback to drive continuous improvement and innovation. By embracing a data-driven approach to feedback management, organizations can harness the full potential of EFM and unlock new possibilities for growth and success.

In Conclusion

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