Last Mile Delivery Statistics 2024 – Everything You Need to Know

Are you looking to add Last Mile Delivery to your arsenal of tools? Maybe for your business or personal use only, whatever it is – it’s always a good idea to know more about the most important Last Mile Delivery statistics of 2024.

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Best Last Mile Delivery Statistics

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Last Mile Delivery Market Statistics

  • But by 2026, the global ePharmacy market will grow to over $177 billion (17.2% CAGR). [0]
  • A rise of 643% than the current market value. [0]
  • Last Mile Delivery A recently published report by Facts and Factors estimates that market size and share for the delivery robots’ market is expected to reach 55 Billion USD by 2026, up from 17.13 Billion USD in 2020, a 20.4% growth. [1]
  • According to a recent study from Technavio, the last mile delivery market in North America will grow 16% annually between 2021 and 2025. [1]
  • In the United States, the market has more than doubled during the COVID 19 pandemic, following healthy historical growth of 8 percent. [2]
  • As of May 2021, DoorDash prevailed in San Jose , Houston , Philadelphia , and San Antonio. [2]
  • Combined, Uber Eats and Postmates led the market in Los Angeles and New York City as of May 2021. [2]
  • The global Last Mile Delivery market size is projected to reach USD 66,000 Million by 2026, from USD 39,570 Million in 2020, at a CAGR of 8.9% during 2021. [3]
  • Autonomous Last Mile Delivery Market autonomous Last Mile delivery market size is expected to be valued at USD 11.90 Billion in 2021 and is projected to reach USD 84.72 Billion by 2030, registering a CAGR of 24.4%. [3]
  • In 2019, the global First and Last Mile Delivery market size was USD 335.3 Million, and it is expected to reach USD 592.4 Million by the end of 2026, with a CAGR of 8.4% during 2021. [3]
  • In 2018, 50 lbs ≤ weight < 100 lbs accounted for a major share of 41% in the North America Last Mile Delivery for Large Items market. [3]
  • Last Mile Delivery for Ecommerce market size is projected to reach USD 7046.1 Million by 2026, from USD 4043.1 Million in 2020, at a CAGR of 9.7% during 2021. [3]
  • In 2019, Indonesia took the biggest market share, 32.60%, Thailand followed with 17.26%. [3]
  • Technavio Reports NEW YORK, Oct. 22, 2021 /PRNewswire/ The last mile delivery market is set to grow by USD 146.96 billion from 2021 to 2025, progressing at a CAGR of 15.06% as per the latest market report by Technavio. [4]
  • Selfdriving Taxi Market The selfdriving taxi market has the potential to grow by 56162.96 units during 2021 2025, and the market’s growth momentum will accelerate at a CAGR of 58.53%. [4]
  • 2021 2025 USD 146.96 billion Market structure Fragmented YoY growth (%). [4]
  • In 2018, overall revenue for the last mile delivery market in North America was $31.25 billion, and it is expected to grow to about $51 billion by 2024, according to market researcher Statistica in a report issued early this year. [5]
  • But when the 28% BEA figure is applied to the latter number, “the market for final mile is a whopping $417 billion,” according to a recent report by the BEA. [5]
  • The Last Mile Delivery market revenue increased to Million USD in 2020 and is expected to reach Million USD in 2026, by registering CAGR is estimated to generate a lot of revenue for the 2026.Global. [6]

Last Mile Delivery Software Statistics

  • For the time being, consumers’ preferred notification types are split between three key notification types, according to package tracking software company Route17. [7]

Last Mile Delivery Latest Statistics

  • Available to download in PNG, PDF, XLS format 33% off until Jun 30th. [8]
  • In 2017, the mileage used in the delivery of a parcel using diesel based delivery from urban consolidation centers amounted to 1.9 kilometers per cubic meter, 45 percent less than a traditional B2B delivery. [9]
  • Last Mile Delivery Market is Expected to Reach to USD 62.7 Bn with CAGR of 18.9% by 2027. [10]
  • Last Mile Delivery Market was valued at USD 18.7 Bn in 2020, and it is expected to reach USD 62.7 Bn by 2027, with a CAGR of 18.9%, during the forecast period 2021. [10]
  • That’s why 10% of all retail sales were completed online in 2019. [0]
  • At least 82% of all global consumers have shopped online in the previous three months. [0]
  • That’s why 68% of all US consumers begin their search on Amazon. [0]
  • It’s one of the reasons has been able to generate $280.5 billion Amazon shares fell from 42% before the COVID 19 outbreak to 34% in April 2020. [0]
  • 72% of Amazon deliveries are fulfilled within 24 hours for all of their customers. [0]
  • That, and the ability to offer free shipping is why 79.8% of shoppers in the US choose Amazon. [0]
  • Other key factors include a broad selection of offers (68.9%), Prime membership (65.7%), and best pricing (49.2%). [0]
  • For example, 32% of the furniture in the US will be sold online and delivered to the customers’ homes by 2024. [0]
  • #33 By contrast, only 1% of total alcohol sales in the US are completed online. [0]
  • 41.7% of US consumers likely to purchase food online due to the Coronavirus. [0]
  • 61% of consumers don’t expect to spend more on grocery delivery due to the outbreak of COVID. [0]
  • But, 17% say they will buy more groceries online. [0]
  • And with a 25% yearover year growth , the food delivery industry will rise to $182 billion by 2024. [0]
  • In fact, 70% of all customer complaints with food delivery have to do with mismanaging the quality of service. [0]
  • The most common complaints are the food isn’t warm or fresh enough (17%), the delivery is late (16%), incorrect order (12%), and that customer service ignores notes or instructions (12%). [0]
  • On the other hand, 52% of delivery personnel cite food orders not being ready for pick up as their biggest complaint. [0]
  • This doesn’t prevent 79% of consumers choosing delivery over takeout if the restaurant is more than 3km away. [0]
  • #42 And even 34% of consumers usually pay up to $50 per delivery when ordering food online. [0]
  • That’s why 31% of people in the US use third party delivery services at least twice per week. [0]
  • 59% of thirdparty logistics companies in the US believe that last mile delivery is the most inefficient process in their supply chain. [0]
  • When it comes to healthcare and pharmacy delivery, only 1% of the total $275 billion in revenue came from online purchases. [0]
  • Innovations in Delivery 44% of businesses plan to increase their spending on technology in 2020. [0]
  • 51% of companies are willing to invest in automation due to the coronavirus, with eCommerce (66%), food and beverage (59%), and third party logistics (55%). [0]
  • 41% of supply chain professionals say that data analysis is their top priority for tech innovation. [0]
  • Cloud technology and IoT follow with 39%. [0]
  • #50 46.1% of professionals are taking the cloudfirst approach to manage delivery logistics 37% of companies have already adopted some form of AI in their dayto. [0]
  • But only 12% of supply chain professionals are successfully implementing AI in their operations. [0]
  • 43% of companies that adopt automation have seen significant or moderate help during the pandemic. [0]
  • 81% of supply chain professionals also see automation as the driving force behind reusable transportation packaging. [0]
  • #55 And another 16% of last mile delivery retailers and logistics providers mentioned electric vehicles among the most important next steps in the evolution of deliveries. [0]
  • Sustainable Delivery and the Environment 43% of shoppers in the UK are willing to look for an alternative if a company doesn’t offer sustainable delivery options. [0]
  • 60% of millennials shop online because they believe it leaves a smaller environmental footprint. [0]
  • 49% of companies have sustainable supply chain goals, but 35% of their competitors lack them completely, according to an MIT study. [0]
  • The number of delivery vehicles in the top 100 cities around the world will increase by 36% by 2030. [0]
  • As a result, emissions from delivery traffic will rise by 32% and from traffic congestion by 21%. [0]
  • #60 Innovative solutions, such as databased connectivity, dynamic scheduling, route optimization , and load pooling, could reduce CO2 emissions by 30%, congestion by 30%, and delivery cost by 25%. [0]
  • #61 90% of people in the US cite customer service as a major driving force when making a decision. [0]
  • 59% of consumers will never do business with a company after two or three negative experiences. [0]
  • 96% of all customers say customer experience is an important part of their loyalty to a brand. [0]
  • 13% of shoppers never return for another purchase if the delivery doesn’t arrive on time. [0]
  • #65 80% of customers cite convenience, speed, knowledgeable help, and friendly service as the most important elements of good customer experience. [0]
  • #66 86% of customers believe retailers should offer them the ability to choose the most convenient delivery option when ordering their goods. [0]
  • #67 47% of customers say the delivery option they want is sometimes, rarely, or never available to them. [0]
  • #68 61% of customers report that online retail companies have the delivery options that they want. [0]
  • 46% of directto consumer brands offer delivery options that customers want. [0]
  • #70 34% of consumers say long delivery time is the key reason to shop in physical stores instead of online. [0]
  • #71 46% of consumers abandon online shopping carts if the shipping time was too long or wasn’t provided. [0]
  • 86% of customers are willing to pay more for products and services, and buy more from companies that offer a great customer experience. [0]
  • 88% of consumers don’t mind paying for faster delivery. [0]
  • 81% of professionals say that their companies will mostly or completely compete in the future with others based on their customer experience. [0]
  • #75 Last mile delivery makes up 53% of all delivery operational costs #76 Organizations with optimized supply chains have 15% lower costs than companies that don’t focus on optimization. [0]
  • #77 Only 4% of companies have an agile organization. [0]
  • 37% of companies have started the process of building an agile delivery #78 Key initiatives in operational optimization like delivery management platforms can reduce costs up to 20% #79. [0]
  • 51% of supply chains see the lack of clarity on customer demand as the biggest issue stemming from COVID. [0]
  • The most common KPI for delivery logistics monitoring is daily performance (40%), closely followed by cost reduction (35%), as well as production service rate (29%) and inventory turn (28%). [0]
  • At 21.1%, visibility is the biggest challenge faced by delivery and supply chain professionals. [0]
  • It is closely followed by factoring consumer demand (19.7%). [0]
  • 48.4% of brick and mortar stores serve as distribution centres or depot locations within their supply chain. [0]
  • #85 53% of the total transportation cost comes from last. [0]
  • #86 Instore delivery pick up had a 554% YOY increase in May 2020. [0]
  • 30% of all online deliveries are returned by customers. [0]
  • By contrast, only 8.89% of purchases made in brickand. [0]
  • 92% of customers say they will continue to do business with a company if the return process is easy. [0]
  • On the other hand, 57% of consumers say returning an item is a complete hassle or the process could be easier. [0]
  • That’s why 62% of customers are willing to shop at your online store if they can return an item at your physical store. [0]
  • #92 67% of shoppers also check the return policy page before checking out their item and making a purchase. [0]
  • #93 And 58% of shoppers want a noquestions asked return policy, while 47% expect to see a return label on their purchase. [0]
  • The biggest reason customers cite for returning an item is receiving the wrong item (23%). [0]
  • This is followed by receiving an item that is different from their order (22%) and receiving a damaged item (20%). [0]
  • #96 79% of customers want free shipping with their return delivery, but only 49% of retail companies offer free return shipping. [0]
  • If you offer them a free return with their purchase, 27% of customers are willing to spend over $1,000. [0]
  • That is why 60% of retail companies consider reverse logistics an important asset of their organization. [0]
  • But only 32% have an effective solution for managing reverse logistics. [0]
  • 40% of US companies report their organizations to produce less waste as a direct result of their reverse logistics operations. [0]
  • #101 72% of companies admit that they don’t have a suitable platform that can support reverse logistics operations. [0]
  • As a share of the total cost of shipping, last mile delivery costs are substantial—comprising 53% overall. [11]
  • And here are the stats to back that up 53% of last mile logistics operators said that ensuring the customer has a great experience is their top concern. [12]
  • After two to three late deliveries, that number jumps all the way up to 55%. [12]
  • Like we alluded to above, it costs a lot less to retain a customer than to go out and find a new one. [12]
  • Delivery disruptions are a part of life, and 100% ontime performance might not be feasible, but consistent on time performance is a huge part of delivery success. [12]
  • The same source found that a full 98% of customers said they felt better when they were immediately notified about any delivery issues. [12]
  • According to various industrial estimates, the costs associated with the last mile stands around 50% of the overall logistics cost. [13]
  • In 2017, the online retail sales in the United States reached USD 453.5 billion registering a growth of 16% from USD 390 billion in 2016. [13]
  • The physical retail store sales increased by 3.4%. [13]
  • The online retail sales accounted for 8.9% of the total retail sales in 2017. [13]
  • According to industrial sources, the share of online grocery sales stands at around 2%, which is expected to reach 20% of grocery retail by 2025. [13]
  • The growing demand is also leading to a rise in the refrigerated warehousing, which is estimated to be worth USD 17.98 billion in 2017. [13]
  • The business for meat kits is expected to grow by 25 30% in the next five years, which stands at USD 2.2 billion in 2017. [13]
  • According to the U.S. Department of Commerce, consumers spent a total of $601.75 billion online with U.S. merchants in 2019, up 14.9% from $523.64 billion in 2018. [14]
  • Add to that the fact that the ongoing COVID 19 pandemic has created a new housebound economy, and it’s likely that eCommerce will remain dominant for years to come. [14]
  • According to data from Adobe Analytics, eCommerce sales were up 55% year over year for the first seven months of the year, resulting in $434.5 billion in online spending. [14]
  • Adobe Analytics also predicted that 2020 online sales would surpass the total online sales in 2019 by October 5, 2020. [14]
  • For these and other reasons, final mile logistics accounts for 53% of the total cost of shipping 41% of total supply chain costs. [14]
  • According to one survey, 59% of consumers say that they buy more and more frequently from retailers that offer fast, easy and transparent delivery. [14]
  • Based on that same survey, 48% of consumers ages 18–26 have voiced their displeasure about a delivery experience on social media. [14]
  • , labor is the highest, accounting for an estimated 60% of costs. [14]
  • According to Deloitte’s 2021 Holiday Survey , 63% of consumers prefer shopping at retailers that adopt sustainable practices, and 76% are willing to pay more for certified sustainable goods. [1]
  • A survey by Digital Commerce 360 found that 98% of consumers believe delivery is a crucial part of their brand loyalty. [1]
  • The survey also found that 93% of consumers want to stay informed throughout the delivery process, and 47% will not order again from a brand with poor delivery visibility. [1]
  • According to a McKinsey report, consumers, especially millennials, are prepared to pay a 30% premium for same day delivery and even more for guaranteed delivery. [1]
  • We’ll likely see some exciting experiments in autonomous delivery in 2024, but the broader use of robots / autonomous vehicles in last mile delivery will probably come to fruition sometime beyond 2024. [1]
  • Urban Warehouses/Sortation Centers U.S. Census Bureau estimates that 83% of the U.S. population lives in urban areas and projects that by 2050, 89% of the U.S. population will live in urban areas. [1]
  • 73% of consumers report they are shopping online more now than they did prior to the pandemic and 88% of people say they will continue to shop online even after a cure or vaccine is discovered1. [7]
  • According to GroupM, global retail eCommerce sales will rise to $7 trillion by 2024 (comprising 25% of all retail sales). [7]
  • In December 2020, Parcel Pending by Quadient processed nearly 4 million packages through our locker systems – a 46% increase compared to 20193. [7]
  • The Washington Post reported that, in the U.S., packages typically account for 5% of postal service delivery volume; during the COVID 19 pandemic, parcel delivery volume surged 70%4. [7]
  • Driven by online shopping, Royal Mail delivered 496 million parcels in the U.K. during the last 3 months of 2020 – a 30% increase in parcel delivery volume over the same period in 20196. [7]
  • 68% of U.S. shoppers surveyed by Digital Commerce 360 indicated they didn’t make a purchase at least half of the time when a retailer didn’t offer free home delivery8. [7]
  • Invesp reports that most consumers expect a liberal return policy and 79% of them expect free return shipping9. [7]
  • Out of those surveyed 46% ranked reliability among the top attributes influencing their likelihood of remaining loyal to a brand. [7]
  • 41% ranked fast/reliable delivery as one of their top considerations when shopping online. [7]
  • 31% ranked a good returns policy among their top considerations when shopping online. [7]
  • 56% of shoppers aged 1834 expect same. [7]
  • 61% of all respondents are willing to pay extra for same. [7]
  • According to Convey, 81% of retailers are planning to boost spending on more complex last mile logistics initiatives 12. [7]
  • And a majority of retailers (57%). [7]
  • The main reason for this was to meet consumer demand for increased delivery speed (70%). [7]
  • followed by balancing delivery costs with consumer expectations (49%) and offering innovative delivery solutions to remain competitive (35%). [7]
  • A forwardthinking courier company will try to get their on time delivery percentage closer to 90 or 100% to retain their B2C customers. [7]
  • 72% of those surveyed say COVID accelerated their company’s digital transformation by at least a year. [7]
  • 73% say the pandemic accelerated their company’s technology. [7]
  • while 90% of text messages are read within 3 minutes of receipt, they’re difficult to search and lose effectiveness if not sent at the right time. [7]
  • Customers returned an estimated $428 billion in products in 2020. [7]
  • The bulk of customer returns were online purchases (with a whopping 30% return rate). [7]
  • Please email us at Before the pandemic put thousands of establishments out of business, the US restaurant industry was growing 3 to 4 percent per year. [2]
  • Delivery sales were increasing at roughly twice that pace. [2]
  • Historically, restaurants have measured their profits against three basic costs food , labor , and occupancyor realestate. [2]
  • Looking at a unit economics view of a restaurant, the business should run between 78 to 93 percent allowing for a profit margin of between 7 to 22 percent. [2]
  • Realistically, restaurants’ traditional profit margins of 7 to 22 percent make covering the platforms’ delivery commissions, roughly 15 to 30 percent, unsustainable as delivery orders become a larger part of a restaurant’s business. [2]
  • As Chipotle Mexican Grill’s chief financial officer, Jack Hartung, told Yahoo Finance Live in early February, after a 13 percent rise in delivery app prices was announced “It’s no surprise that delivery comes with an added cost. [2]
  • Our analysis shows an average contribution margin of around 3 percent, or roughly $1.20 on the average order. [2]
  • Please email us at The cost of delivery is unlikely to decline substantially, as the economics of last mile delivery remain challenging across sectors, particularly with increasing expectations for speed. [2]
  • Customers’ total costs include delivery fees , driver tips , and platform service fees. [2]
  • Please email us at Even as customers are paying a 40 percent premium on the cost of their actual meal, it is worth noting that restaurants themselves receive around only 55 percent of the total customer spend. [2]
  • 100 percent order accuracy and completeness, for regular items as well as special requests variety in cuisines and meal occasions. [2]
  • Burger King, for example, recently unveiled plans for a restaurant that is 60 percent smaller than its traditional outposts, accommodating the influx of togo orders with features such as “pickup lockers” and dedicated curbside. [2]
  • By vehicle type, the ground delivery bots segment is expected to contribute the highest revenue in 2021, accounting for USD 4.56 Billion, and is estimated to reach USD 34.90 Billion by 2030, registering a CAGR of 25.5% during the forecast period. [3]
  • North America is anticipated to be the highest revenue contributor, accounting for USD 4.83 billion by 2021, and is estimated to reach USD 39.94 Billion by 2030, with a CAGR of 26.6%. [3]
  • XPO dominated with a 26.76% revenue share, followed by FIDELITONE with a 16.21% revenue share in 2018. [3]
  • Revenue share of top ten suppliers accounts for more than 26.7% of the total revenue in 2019. [3]
  • Automated Parcel Delivery Terminals Industry Automated Parcel Delivery Terminals Market size is projected to reach USD 1601.4 million by 2026, from USD 959.6 million in 2020, at a CAGR of 8.9% during 2021. [3]
  • Last Mile Delivery Market to Grow at a CAGR of 15.06% by 2025 -Evolving Opportunities with DSV Panalpina AS &. [4]
  • Last Mile Delivery Market Scope Report Coverage Details Page number Base year Forecast period Growth momentum & CAGR Accelerate at a CAGR of 15.06% Market growth. [4]
  • North America at 39% Key consumer countries US, China, Germany, UK, and France Competitive landscape. [4]
  • According to the American Trucking Association, there is currently a shortage of 80,000 truck drivers in the US. [4]
  • According to a New York Times article, this driver shortage and supply chain crisis has led to empty store shelves and congestion at the ports. [4]
  • Nexo Token Enjoys Short Lived Rally Upon Binance Listing The NEXO token surged nearly 60% after Binance’s listing went live earlier Friday. [4]
  • Lilly said that the participants lost, on average, between 16.0% and 22.5% of their body weight after 72 weeks. [4]
  • Turnover2 2642 006+13% Net operating expenses Payroll co. [4]
  • Underscoring just how big of a financial impact last mile revenues have on the overall economy, the Bureau of Economic Analysis reported the last leg of overall transportation costs make up 28% of overall logistics expenses. [5]
  • Adding to that, the Bureau of Transportation Statistics said last mile goods and services purchased by businesses and government in 2018 made up $1.48 billion, or 8.9%, of the U.S. GDP. [5]
  • Amazon estimated its shipping costs for the holiday quarter ending December 31 would surpass $10 billion, driving up its yearly costs to $35 billion for 2019. [5]
  • The report contained a survey that found 40% of respondents took frequent advantage of food delivery services every week. [5]
  • The cost of providing last mile services accounted for 41% of the overall supply chain costs, which is double any other category including warehousing and parceling, according to the report. [5]
  • The report noted that the drop in Target’s gross margin in the third quarter 2018 to 28.7%, much lower than anticipated, was due to the cost of fulfillment for web. [5]

I know you want to use Last Mile Delivery Software, thus we made this list of best Last Mile Delivery Software. We also wrote about how to learn Last Mile Delivery Software and how to install Last Mile Delivery Software. Recently we wrote how to uninstall Last Mile Delivery Software for newbie users. Don’t forgot to check latest Last Mile Delivery statistics of 2024.


  1. elogii –
  2. ajot –
  3. mckinsey –
  4. prnewswire –
  5. yahoo –
  6. techtarget –
  7. marketwatch –—global-business-review-key-findings-company-profiles-growth-strategy-developing-technologies-trends-and-forecast-by-regions-2024-02-07.
  8. parcelpending –
  9. statista –
  10. statista –
  11. globenewswire –
  12. insiderintelligence –
  13. dispatchtrack –
  14. mordorintelligence –
  15. legacyscs –

How Useful is Last Mile Delivery

One major advantage of last mile delivery is convenience. With the increasing trend of online shopping, customers now expect their purchases to be delivered straight to their doorsteps. Last mile delivery makes this possible, giving customers the flexibility to receive their goods at a time and place of their choosing. This convenience factor has driven the growth of e-commerce and has revolutionized the way people shop.

Another benefit of last mile delivery is the quick delivery times it offers. In today’s fast-paced world, customers expect their orders to be delivered as quickly as possible. Last mile delivery services prioritize quick and efficient deliveries, ensuring that customers receive their goods in a timely manner. This not only enhances the overall customer experience but also leads to higher customer satisfaction and loyalty.

Furthermore, last mile delivery can also be cost-effective for businesses. By optimizing delivery routes, using technology to track shipments, and leveraging smart logistics solutions, businesses can reduce their overall delivery costs. This can lead to increased profitability and improved efficiency in the supply chain.

However, last mile delivery does come with its challenges. One major issue is the environmental impact of increased delivery services. With more delivery trucks on the road, there is a higher carbon footprint associated with last mile delivery. To combat this, businesses are exploring environmentally-friendly options such as electric vehicles and alternative delivery methods like bike couriers or drones.

Additionally, the pressure to meet customer demand for quick deliveries can sometimes lead to issues such as traffic congestion, parking problems, and delivery delays. Finding the right balance between speed and efficiency while also being considerate of the environment is key to successful last mile delivery.

In conclusion, the usefulness of last mile delivery cannot be understated. It plays a critical role in the success of e-commerce and online shopping, offering convenience, quick delivery times, and cost-effective solutions for businesses. However, as the demand for last mile delivery continues to grow, it is important for businesses to address the challenges associated with it, such as environmental concerns and delivery efficiency. By employing innovative solutions and implementing sustainable practices, last mile delivery can continue to thrive and enhance the overall delivery experience for customers.

In Conclusion

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