Patient Engagement Statistics 2024 – Everything You Need to Know

Are you looking to add Patient Engagement to your arsenal of tools? Maybe for your business or personal use only, whatever it is – it’s always a good idea to know more about the most important Patient Engagement statistics of 2024.

My team and I scanned the entire web and collected all the most useful Patient Engagement stats on this page. You don’t need to check any other resource on the web for any Patient Engagement statistics. All are here only 🙂

How much of an impact will Patient Engagement have on your day-to-day? or the day-to-day of your business? Should you invest in Patient Engagement? We will answer all your Patient Engagement related questions here.

Please read the page carefully and don’t miss any word. 🙂

Best Patient Engagement Statistics

☰ Use “CTRL+F” to quickly find statistics. There are total 138 Patient Engagement Statistics on this page 🙂

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Patient Engagement Latest Statistics

• Just look at the trend of going to a family doctor – 85% of baby boomers have a family doctor, but just 55% of people born after 1997 can say the same. ^[0]
• Conversely, less engaged patients are 3x more likely to have unmet medical needs. ^[0]
• They are also 2x as likely to delay getting care, compared to patients who like to actively participate in their treatment. ^[0]
• A survey found 26% of people receive routine mental healthcare virtually; 24% get treatment for major physical injuries and chronic diseases over the internet. ^[0]
• Over 60% of people said they are willing to share health records from wearables with their doctors if it helps improve their health. ^[0]
• 1 – A 2015 study showed that 45% of adults are at risk for limited health literacy. ^[1]
• 2 – Another recent study explored the usability of apps for patient engagement and found that only 42% of tasks within the apps considered could be successfully completed by patients without outside assistance. ^[1]
• When patients receive postdischarge followup survey phone calls, they can be up to 50% less likely to return to the ER within 30 days, and they report higher patient satisfaction and faster medication. ^[1]
• 5 – In a recent Gallup survey, when patients agree that they “knew what to expect after surgery” 72% were extremely satisfied with surgery results, compared to only 39% satisfaction among those who did not know what to expect. ^[1]
• Over 50% of patients from all age groups through 54 years old preferred digital tools over the phone for appointment reminders and post. ^[2]
• 47% of people are using technology to communicate with their healthcare providers. ^[2]
• Of those patients, 24% used email and 18% used text messages. ^[2]
• 70% of patients say they are more likely to choose a provider that offers reminders for follow up care via email to text. ^[2]
• 60% of patients are comfortable sharing their healthcare through a digital format. ^[2]
• Only 21% of patients reported having a conversation with their doctor or provider about how to correspond digitally. ^[2]
• 60% of privately insured health plan members say they were not contacted by their health plan with guidance or information related to COVID. ^[2]
• Disengaged patients are 3x as likely to have unmet medical needs and 2x as likely to delay medical care. ^[2]
• 57% of patients who missed an appointment said a text message or email reminder would’ve helped them attend it.. ^[2]
• No shows can cost up to 14% of a provider’s revenue. ^[2]
• For 43 percent, a convenient location was important. ^[3]
• Reputation and bedside manner were the third and fourth, and not far behind were convenient hours and outof. ^[3]
• The percentage of consumers looking up cost information has nearly doubled in the last three years from 14 to 27 percent. ^[3]
• However, this gap is decreasing, down to 20 percent in 2018 from 30 percent in 2015. ^[3]
• Thirty one percent were interested in connecting with a live health coach that offers 24/7 text messaging for nutrition, exercise, sleep, and stress management. ^[3]
• Considering that 43 percent of consumers considers themselves in fair or good health, this is a sizable segment that has the potential for increasing engagement. ^[3]
• The use of tools for measuring fitness and health improvement goals jumped from 17 percent in 2013 to 42 percent in 2018, according to our survey results. ^[3]
• , 73 percent said they used it consistently, 25 percent used it sporadically, and only 2 percent completely abandoned the device. ^[3]
• We found that many consumers are willing to share EHR data with their health plan or with a hospital affiliated with a university. ^[3]
• Fewer are willing to share this information with medical device manufacturers , state/public health agencies , or pharmaceutical companies. ^[3]
• Twenty five percent of millennials have looked up quality ratings for a hospital compared to 14 percent of Gen X, 8 percent of boomers, and 7 percent of seniors. ^[3]
• Fifty two percent of millennials are interested in connecting with a virtual assistant to identify symptoms compared to 38 percent of Gen X, 20 percent of boomers, and 12 percent of seniors. ^[3]
• Fifty four percent of millennials and 47 percent of seniors are willing to share their blinded EHR data with health plans compared to 41 percent of boomers and Gen X. ^[3]
• Just 35 percent of respondents said they were interested in getting health coaching services for lifestyle behavior changes from an advocate. ^[3]
• While a variety of organizations provide health advocacy services, more consumers would trust an independent health advocacy/navigator service or a hospital to provide the service than a health plan or their employer. ^[3]
• In fact 82% of patients say quality customer service is the most important factor they consider when choosing care. ^[4]
• Only 60% of physicians have access to a provider directory curated by their health system. ^[4]
• 25 50% of referring physicians do not know whether their patients see a specialist 30% of prescriptions for chronic health conditions are never filled, and 50% aren’t taken as directed. ^[4]
• 66% of physicians are dissatisfied with current referral processes 60% of patients leave without a referral appointment scheduled, which can lead to patients not following through on referrals at all. ^[4]
• 35 40% of patient referrals never reach the clinic or hospital. ^[4]
• 50% of all U.S. patients do not fully adhere to their prescribed care plan. ^[4]
• 3369% of medication related hospital admissions are due to poor adherence. ^[4]
• 30% of prescriptions for chronic health conditions are never filled, and 50% aren’t taken as directed. ^[4]
• 82% of hospitals received readmissions penalties in the last year. ^[4]
• 13.9% was the average readmission rate in 2017 $17 billion spent on avoidable hospital trips after discharge. ^[4]
• Medicare Advantage plans that score 4 stars or above can receive a 5% quality bonus payment. ^[4]
• Across England, 12% of all improving access to psychological therapy appointments are missed, and on average around 40% of first appointments are not attended, varying significantly around the country. ^[5]
• Findings We find that patients who self refer are more likely to attend their appointments with an OR of 1.04. ^[5]
• The percentage of missed appointments in England is 12%, ranging between 2.5% and 25% across different IAPT services.4. ^[5]
• Further to this, 42% of patients entering the IAPT programme only ever complete one treatment session.5. ^[5]
• These 42% of patients will thus never be considered to have completed a course of treatment, making it impossible to measure the improvement or deterioration in their mental health. ^[5]
• Their research found that on average 40% of first appointments are missed by patients, but this value varies from 16% to 67% across services in England. ^[5]
• In order to impute a given variable, at least 50% of the data had to be present. ^[5]
• This resulted in approximately 80% of data from these services being used to fit the model. ^[5]
• Some variables were found to have more than 50% missingness for some services and thus were not imputed. ^[5]
• We see that around 99% of patients have generalised anxiety disorder assessment as their appropriate anxiety disorder specific measure. ^[5]
• We also see that the proportion of missed appointments (average of 16.3%). ^[5]
• where is the estimated effect for level i, is the mean of the estimated effect for level i across all services. ^[5]
• We found that a prediction cutoff of 0.82 resulted in a false attendance rate of 6.9% and a false non attendance rate of 24.2%. ^[5]
• If we restrict our predictions to say only patients who have at least 82% chance of attending their appointment will attend, then the false attendance rate is minimised, the false non attendance rate increases and the overall accuracy drops to 68.9%. ^[5]
• Using the optimal cutoff of p=0.82 found to minimise the false negative and positive rates in the test data, the model was 74.8% accurate with a false attendance and non attendance rates of 21.1% and 4.1%, respectively. ^[5]
• Table 3 summarises the estimated effects from the GLMM. ^[5]
• Focusing on the patient characteristics, we see older patients are more likely to attend their appointment with an OR of 1.02. ^[5]
• Table 3 also shows that patients who self refer to their IAPT service are more likely to attend their appointments than those who are referred by their general practitioners with an OR of 1.04. ^[5]
• We find that if a patient is in a transitional stage of being stepped up or down in intensity, they are less likely to attend this appointment with ORs of 0.75 and 0.07, respectively. ^[5]
• If we suppose that a patient will attend their appointment if their chance of attending is 82% or higher, then our model is 68.9% accurate with a false attendance rate of 6.9% and a false non attendance rate of 24.4%. ^[5]
• Canonical correlation analysis showed that the first set of canonical variables had a fairly strong relationship, ie, a magnitude > 0.80 at the 95% confidence interval, for five dimensions of patient engagement. ^[6]
• Hence it was found the β values were significant at the 95% confidence interval for all census regions. ^[6]
• α was 84.92%, demonstrating that the survey instrument had an acceptable level of scale reliability. ^[6]
• According to the Sarva Shiksha Abhiyan Authority of the Government of Punjab, about 81% of the population in the state have at least elementary level education. ^[6]
• For data samples with 92 degrees of freedom, statistical significance is demonstrated at a two sided 95% confidence interval if the Student’s t values are ≥1.99. ^[6]
• At a 99% confidence interval, statistical significance is demonstrated by Student’s t values ≥ 2.64. ^[6]
• For all dimensions of patient engagement, the Student’s t statistic was found to be greater than the threshold values for both 95% and 99% confidence intervals. ^[6]
• Six studies[34–39] (60%) compared the intervention to usual care or no active control, while the remaining four studies (40%). ^[7]
• Four of the 10 studies[33, 35, 36, 39] (40.0%). ^[7]
• Table 2 Four[34, 37, 38, 40] of the 10 studies (40.0%). ^[7]
• Five studies[31–33, 35, 36] (50%). ^[7]
• (10%) used a general measure of self. ^[7]
• 38–40] of the 10 studies (90.0%). ^[7]
• (63.6%) did not measure knowledge, one study did not measure confidence[42] (9.1%), and three studies[44, 45, 51] (27.3%). ^[7]
• did not measure any health behaviors; six[43, 44, 47, 48, 50, 51] of these studies (54.5%). ^[7]
• The majority of these interventions was also brief, with eight[14, 43–47, 49, 50] (80%) lasting 7 weeks or less and the remaining three (25%). ^[7]
• With Patient Estimates, Saratoga Hospital increased cash collections by 400 percent from 2015 to 2018. ^[8]
• 78% of patients say they would use a secure online method to access their medical histories and share information with their doctor. ^[9]
• 78.8% of patients say they have used a patient portal. ^[9]
• 83.3% of patients who have used patient portals have used them to access test results. ^[9]
• 59.3% of patients who have used patient portals have used them to view their personal health record. ^[9]
• 59% of Gen Y patients say they would switch doctors for one with better online access. ^[9]
• 81% of patients would schedule their own appointment via a secure web service. ^[9]
• 68% of patients say they are more likely to choose medical providers that offer the ability to book, change, or cancel appointments online. ^[9]
• The number of patients who say they are more likely to choose medical providers that offer the ability to book, change, or cancel appointments onlin is up from 58% in 2016. ^[9]
• 70% of patients say they will choose medical providers who send emails or text messages when it’s time for preventive or follow. ^[9]
• 57% of patients expect doctors to send automated text, voice, or email reminders urging them to schedule appointments or take medications. ^[9]
• 84% of people believe wait time is either “somewhat important” or “very important” to the overall experience at a doctor’s office. ^[9]
• 43% of patients say wait time is the most frustrating part of visiting the doctor. ^[9]
• 43.4% of patients rarely or never know the length of their appointment. ^[9]
• More than half of patients (53.2%). ^[9]
• 30% of patients have walked out of an appointment due to a long wait. ^[9]
• 65% of patients say transparency about the cost of healthcare services is critically or very important to their overall satisfaction. ^[9]
• 77% of patients say that healthcare costs are unpredictable. ^[9]
• Young patients, especially, want more insight into cost, with 41% of Millennials requesting estimates before undergoing treatment. ^[9]
• 21% of Baby Boomers request estimates before undergoing treatment. ^[9]
• 18% of seniors request estimates before undergoing treatment. ^[9]
• 41% of patients do not have confidence that the billed amount is correct. ^[9]
• 57% of patients have had at least one medical bill go to a collection agency. ^[9]
• 80% of patients want their doctors to help them manage financial responsibilities by clearly communicating what insurance covers versus what they owe. ^[9]
• 45% of patients say their doctors do not help them manage financial responsibilities by clearly communicating what insurance covers versus what they owe, or they do a poor job. ^[9]
• 20% of patients feel they cannot easily reach their doctor’s office to ask questions, make appointments, or obtain lab results. ^[9]
• 69% of patients say they are more likely to choose medical providers who communicate with their patients through a secure email. ^[9]
• 58% of Gen Z, Millennials, and Gen Xers say responsiveness to follow up questions via email or phone outside of the appointment is critically or very important to their overall satisfaction. ^[9]
• 63% of those 55 and older say responsiveness to follow up questions via email or phone outside of the appointment is critically or very important to their overall satisfaction. ^[9]
• For example, more healthcare organizations report widespread patient portal use than they did in 2020. ^[10]
• This year, a whopping 83 percent of acute care organizations can report widespread patient portal utilization, compared to 74 percent in 2020. ^[10]
• Additionally, far fewer acute care organizations said they had low patient portal use, or utilization between 1 and 9 percent. ^[10]
• In 2020, 7 percent reported low patient portal use, compared to only 2 percent in 2021. ^[10]
• Other care delivery sites are also reporting high patient portal use 82 percent of LTPACs and 88 percent of ambulatory organizations report high utilization. ^[10]
• Patient data access via OpenNotes has become near ubiquitous, with 89 percent of organizations saying they offer that function. ^[10]
• That’s up from 65 percent of organizations saying the same in 2020 and 59 percent in 2019. ^[10]
• Another 89 percent of organizations also allow patients to send their electronic data to other parties, like a caregiver or another clinician, also an increase from both 2020 , the first year for which CHIME collected information on the matter. ^[10]
• Beyond patient portals, healthcare organizations are reporting more patient utilization of mobile apps, with CHIME stating a 9 percentage point increase between 2020 and 2021. ^[10]
• Other common mobile app functionalities offered by organizations include text message reminders , personal health records , prescription renewal , and visit scheduling. ^[10]
• In 2021, 51 percent of organizations reported that between 10 and 24 percent of its patients used telehealth, and 26 percent said more than a quarter of patients used telehealth. ^[10]
• In 2020, 35 percent of organization respondents said between 10 and 24 percent of patients used telehealth. ^[10]
• In 2019, the vast majority of organizations said only between 1 and 9 percent of patients used telehealth, and 8 percent said no patients used telehealth. ^[10]
• In 2021, 63 percent of organizations said they hosted asynchronous provider visits via the patient portal, while 78 percent said they had a virtual visits component to their mobile apps. ^[10]
• The percentage of hospitals that provided patients the ability to view, download, transmit their health information online increased significantly from 10% in 2013 to 69% in 2015. ^[11]
• Online Patient Engagement Functionality Percent of Hospitals with Capability 1Measure was not collected in survey year. ^[11]
• 11.6% 66.4% 71.5% View, download and transmit health information N/A1 10% 64% 68.8% Secure messaging with health care provider. ^[11]
• * N/A1 N/A1 51.3% 63% Online Capabilities. ^[11]
• 30.9% 32.8% 72.4% 77.1% Pay bills. ^[11]
• 49.3% 55.4% 66.9% 74.1% Schedule appointments 21.6% 29.8% 41.4% 43.6%. ^[11]
• Request prescription refills 19.3% 27% 39.4% 42.1%. ^[11]
• The response rate for non federal acute care hospitals was 56%. ^[11]
• Available to download in PNG, PDF, XLS format 33% off until Jun 30th. ^[12]
• 52% of CIOs Say Patient Engagement Technology Top Priority in 2021. ^[13]
• Fiftytwo percent of the CIO respondents noted that patient engagement technology takes the spotlight after tools to support the COVID 19 pandemic response, the survey conducted by CHIME on Stoltenberg’s behalf showed. ^[13]
• This year, only 14 percent of CIOs said as much. ^[13]
• With 60 percent of American adults living with a chronic disease and 40 percent living with two or more chronic conditions, we see great potential for RPM to facilitate improved outcomes in 2021 and beyond and so do patients. ^[14]
• In a recent Sony mSafety™ survey of people with chronic conditions, 90% of respondents said they believe a remote monitoring device could help them better manage their condition. ^[14]

I know you want to use Patient Engagement Software, thus we made this list of best Patient Engagement Software. We also wrote about how to learn Patient Engagement Software and how to install Patient Engagement Software. Recently we wrote how to uninstall Patient Engagement Software for newbie users. Don’t forgot to check latest Patient Engagement statistics of 2024.

Reference

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1. adracare – https://adracare.com/2021/06/09/patient-engagement-statistics/.
2. sequencehealth – https://www.sequencehealth.com/blog/five-patient-engagement-statistics-you-cant-afford-to-ignore.
3. docasap – https://docasap.com/patient-access/9-patient-engagement-stats/.
4. deloitte – https://www2.deloitte.com/us/en/insights/industry/health-care/patient-engagement-health-care-consumer-survey.html.
5. silverlinecrm – https://silverlinecrm.com/blog/healthcare/25-healthcare-stats-that-show-the-power-of-patient-centered-care/.
6. bmj – https://ebmh.bmj.com/content/23/1/8.
7. nih – https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3598462/.
8. biomedcentral – https://genomemedicine.biomedcentral.com/articles/10.1186/gm533.
9. experian – https://www.experian.com/healthcare/solutions/patient-engagement-solutions.
10. patientpop – https://www.patientpop.com/blog/infographics/patient-experience-stats/.
11. patientengagementhit – https://patientengagementhit.com/news/chime-reports-increased-patient-engagement-technology-use-in-2021.
12. healthit – https://www.healthit.gov/data/quickstats/us-hospital-adoption-patient-engagement-functionalities.
13. statista – https://www.statista.com/statistics/670251/wearable-technology-and-patient-engagement-england/.
14. patientengagementhit – https://patientengagementhit.com/news/52-of-cios-say-patient-engagement-technology-top-priority-in-2021.
15. patientpoint – https://www.patientpoint.com/blog/patient-engagement-2021-predictions.

How Useful is Patient Engagement

On the surface, patient engagement seems like a no-brainer. After all, who wouldn’t want patients to be more involved in their own care? Empowering patients to take control of their health can lead to better health outcomes, increased patient satisfaction, and potentially even lower healthcare costs in the long run. When patients are engaged, they are more likely to adhere to their treatment plans, follow up on medication schedules, and make healthier lifestyle choices.

But the reality is that patient engagement is not always easy to achieve. Patients may feel overwhelmed by the vast amount of medical information available to them, unsure of how to interpret their test results or how to communicate effectively with their healthcare providers. Cultural, language, or socioeconomic barriers may also prevent patients from fully engaging in their care. In a busy healthcare system where time is often limited, it can be challenging for healthcare providers to truly involve patients in their treatment decisions.

Furthermore, some critics argue that patient engagement may not always lead to better outcomes. There is a fear that patients who are too engaged in their own care may demand unnecessary tests or treatments, leading to increased healthcare costs and potential harm. Additionally, patients may not always have the knowledge or skills necessary to make informed decisions about their health, and relying solely on patient engagement may not always be sufficient to ensure optimal care.

Despite these challenges, patient engagement remains a valuable tool in improving healthcare delivery. When patients are empowered to play an active role in their care, they are more likely to adhere to treatment plans, leading to better outcomes and reduced hospital readmissions. By involving patients in decisions about their care, healthcare providers can ensure that treatments align with patients’ values and preferences, ultimately improving patient satisfaction and quality of care.

In an era where patient-centered care is increasingly valued, patient engagement has the potential to revolutionize the healthcare system. Instead of seeing patients as passive recipients of care, healthcare providers can partner with them to achieve better health outcomes. This collaborative approach promotes a sense of ownership and accountability in patients, fostering a more positive and trusting relationship between healthcare providers and patients.

In conclusion, while patient engagement may not be a panacea for all the woes of the healthcare system, it is a valuable tool that has the potential to improve patient outcomes, increase patient satisfaction, and ultimately lead to a more efficient and effective healthcare delivery. By encouraging patients to take an active role in their care, we can create a more patient-centered healthcare system that prioritizes collaboration, communication, and empowerment.

In Conclusion

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