Professional Services Automation Statistics 2024

Are you looking to add Professional Services Automation to your arsenal of tools? Maybe for your business or personal use only, whatever it is – it’s always a good idea to know more about the most important Professional Services Automation statistics of 2024.

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How much of an impact will Professional Services Automation have on your day-to-day? or the day-to-day of your business? Should you invest in Professional Services Automation? We will answer all your Professional Services Automation related questions here.

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On this page, you’ll learn about the following:

Best Professional Services Automation Statistics

Best Professional Services Automation Statistics

☰ Use “CTRL+F” to quickly find statistics. There are total 240 Professional Services Automation Statistics on this page 🙂

Professional Services Automation Benefits Statistics

74%of consumers expect a chatbot to be available to provide website assistance While there are many benefits to automating workflows and processes, some organizations are facing challenges when it comes to implementation. ^[0]
The adoption of PSA technology like FinancialForce is also helping to deliver significant financial and organizational benefits to the industry, with annual revenue growth at 8.5%. ^[1]

Professional Services Automation Market Statistics

Meanwhile, the global PSA software market size is predicted to grow at a CAGR of 8.2% and reach over $15.1 billion by 2027. ^[2]
The communication and marketing firm sector is expected to grow at the highest CAGR of 15.5% during the focus period 2019 to 2025. ^[2]
The IT professional services market size is expected to expand at a CAGR of 8.4% to reach $1.070 billion by 2025. ^[2]
According to IDC, the global public cloud services market expanded by 26% year over year in 2019 to reach $233.4 billion. ^[2]
Interestingly, professional service marketing statistics indicate that over 75% of service businesses have implemented professional services automation solutions. ^[2]
Worldwide public cloud services market totaled $233.4 billion in 2019 with the top 5 providers capturing more than one third of the total, according to IDC. ^[2]
Business process management was a $3.38 billion market in 2019, and Mordor Intelligence projects a CAGR of 6.26%, with sales reaching $4.78 by 2025. ^[3]
The RPA market, valued at $1.4 billion in 2019, is forecast to grow at a CAGR of 40.6% between 2020 and 2027, according to Grand View Research. ^[3]
In 2019, DPA was a $7.8 billion market; it’s forecast by Mordor Research to grow at a CAGR of 13%, reaching $16.12 billion by 2025. ^[3]
Key statThe supply chain management market is expected to grow from $15.85 billion in 2019 to $37.41 billion by 2027, a CAGR of 11.2%.—Allied Market Research. ^[3]
No wonder the global market for accounting software is forecast to grow at a CAGR of 8.02% from 2018 to 2026, increasing from $11 billion to $20.4 billion. ^[3]
The productivity software market, which includes office and collaboration applications, was forecast to reach nearly $62 billion in 2020, with revenue predicted to increase at a CAGR of 6.8%, reaching $85 billion by 2025, says Statista. ^[3]
In late 2019, a report forecast that the supply chain AI market was poised to grow at a CAGR of 39.4% through 2027. ^[3]
But months after the COVID19 pandemic struck, Meticulous Research raised that forecast to an even more eye opening 45.3%, with the market reaching $21.8 billion in less than seven years. ^[3]
The analyst firm, which is forecasting that the worldwide RPA market will grow 19.5% from 2019 to 2020, to nearly $2 billion, also predicts that 90% of large organizations throughout the world will have adopted RPA in some form by 2024. ^[3]
Key statAt an expected CAGR of 19%, the market marketing automation software market is forecast to reach $16.87 billion by 2025.—Mordor Intelligence. ^[3]
In the Americas, for instance, the market has stayed strong with a 9.4% growth rate from 2019 to 2020. ^[4]
Additionally, the market size of management consulting services is estimated to be at $242 billion. ^[4]
Making 35% of the worldwide market’s revenue , IT outsourcing also accounts for the largest share of the IT services market. ^[4]
Examples include telephone operators (down 90% from 2001 to 2017), telemarketers (down 61%), survey researchers (down 51%), medical transcriptionists (down 47%), and travel agents (down 45%; BLS 2017). ^[5]
According to a report done by Mordor Intelligence, the Professional Services Automation market was valued at $877.93 million in 2020 and is expected to grow to $1679.72 million by 2026. ^[6]
75%of companies use marketing automation software. ^[0]
83%of marketing departments automate social media posting, 75% automate email marketing, 58% automate social media advertising, and 36% automate social media engagement. ^[0]
14%of companies are using AI for sales and marketing segmentation. ^[0]
IT leaders say that their marketing departments are seeing the highest ROI from automation at this current time, while 13% say it’s their sales departments. ^[0]
39%of organizations say that their marketing automation system produces higher quality leads. ^[0]
55%of businesses say that their marketing automation tool helps them to generate more leads. ^[0]
58%of companies that deploy chatbots, use them for sales or marketing. ^[0]
61%of marketers fear that automation tools lack personal connection, while 39% are worried about reduced control over the process. ^[0]
Business process management was a $3.38 billion market in 2019, and Mordor Intelligence projects a CAGR of 6.26%, with sales reaching $4.78 by 2025. ^[7]
In 2019, DPA was a $7.8 billion market; it’s forecast by Mordor Research to grow at a CAGR of 13%, reaching $16.12 billion by 2025. ^[7]
Mordor expects the Asia Pacific automation market to grow at a CAGR of 12.19% from 2021 to 2026. ^[7]
Key statThe supply chain management software market of APAC is expected to grow at a CAGR of 13.2% from 2018. ^[7]
No wonder the global market for accounting software is forecast to grow at a CAGR of 8.5% from 2018 to 2026 — companies that don’t automate will soon be at a disadvantage. ^[7]
In late 2019, a report forecast that the supply chain AI market was poised to grow at a CAGR of 39.4% through 2027. ^[7]
But months after the COVID19 pandemic struck, Meticulous Research raised that forecast to an even more eye opening 45.3%, with the market reaching $21.8 billion in less than seven years. ^[7]
The analyst firm, which is forecasting that the worldwide RPA market will reach 1.9 billion in 2021 also predicts that 90% of large organisations throughout the world will have adopted RPA in some form by 2024. ^[7]
Only 17% of marketers use landing page A/B tests to improve conversion rates. ^[8]
64% of SEO marketers call mobile optimization an effective investment. ^[8]

Professional Services Automation Software Statistics

Meanwhile, the global PSA software market size is predicted to grow at a CAGR of 8.2% and reach over $15.1 billion by 2027. ^[2]
Of the five professional services industry segments, embedded software and SaaS dominated in 2019 at 16.1% in terms of annual revenue growth. ^[2]
According to SPI Research, companies that use professional service automation software have a better employee billable utilization rate of 70.9% compared to those that don’t use a PSA solution at 68.3%. ^[2]
No wonder the global market for accounting software is forecast to grow at a CAGR of 8.02% from 2018 to 2026, increasing from $11 billion to $20.4 billion. ^[3]
The productivity software market, which includes office and collaboration applications, was forecast to reach nearly $62 billion in 2020, with revenue predicted to increase at a CAGR of 6.8%, reaching $85 billion by 2025, says Statista. ^[3]
Prices for RPA software will decrease 10% to 15% by the end of 2020 and 5% to 10% in 2021 and 2024. ^[3]
Key statAt an expected CAGR of 19%, the market marketing automation software market is forecast to reach $16.87 billion by 2025.—Mordor Intelligence. ^[3]
A 2017 study by Service Performance Insight showed that companies that use PSA software saw a 12% increase in on. ^[6]
A report done by Projector showed that 75% of service businesses have implemented professional services automation software. ^[6]
31%of business leaders agree that automation software leads to reduced labor costs. ^[0]
36%of organizations are already implementing business process management software to automate workflows. ^[0]
29%of companies are planning to implement business process management software in the near future. ^[0]
24%of organizations are already implementing low code workflow automation software, like frevvo. ^[0]
29%of organizations are planning to implement low code workflow automation software in the near future. ^[0]
54%of business leaders believe that automation software will reduce the need for HR staff and hiring managers. ^[0]
75%of companies use marketing automation software. ^[0]
According to the research, over a five year horizon, the firm could expect to invest just under $200,000 in implementation and software license costs. ^[9]
Key statThe supply chain management software market of APAC is expected to grow at a CAGR of 13.2% from 2018. ^[7]
No wonder the global market for accounting software is forecast to grow at a CAGR of 8.5% from 2018 to 2026 — companies that don’t automate will soon be at a disadvantage. ^[7]
The impact of COVID 19 will see providers encourage clients to pursue RPA solutions, to deal with fluctuating external factors.27 Prices for RPA software will decrease 10% to 15% by the end of 2020 and 5% to 10% in 2021 and 2024. ^[7]

Professional Services Automation Adoption Statistics

Still, use of true AI in BPA is relatively low, though it has accelerated considerably in recent years, with enterprise AI adoption up 25%, according to McKinsey’s 2019 Global AI survey. ^[3]
The top challenges law firms faced in 2020 included operational efficiency (39%), tech adoption or implementation (32%), and cybersecurity threats (30%). ^[4]
Lastly, shortage in investment capital is the biggest barrier to new technology adoption for 54% of companies in the professional services industry. ^[4]
Still, use of true AI in BPA is relatively low, though it has accelerated considerably in recent years, with enterprise AI adoption up 25%, according to McKinsey’s 2019 Global AI survey. ^[7]
This statistic looks even more impressive when the next closest competitor registered just 11% adoption. ^[1]
The adoption of PSA technology like FinancialForce is also helping to deliver significant financial and organizational benefits to the industry, with annual revenue growth at 8.5%. ^[1]

Professional Services Automation Latest Statistics

Client expectations are increasing in quality of work (51%), speed of service delivery (50%), cost of work (48%), transparency (37%), and accountability (37%). ^[2]
Also, according to a more recent professional services report by Mavenlink, a whopping 85% of service businesses acknowledge that client expectations are increasing. ^[2]
69% of customers expect a company to offer new ways to get existing products and services, such as offering digital versions of traditionally in. ^[2]
Additionally, professional services industry statistics show that 84% of customers say that they would purchase more from a company that offers excellent service. ^[2]
Where Client Expectation Is Increasing Quality of work 51% Quality of work Top 5 Areas. ^[2]
Where Client Expectation Is Increasing Speed of service delivery 50% Speed of service delivery. ^[2]
Where Client Expectation Is Increasing Cost of service 48% Cost of service Top 5 Areas. ^[2]
Where Client Expectation Is Increasing Transparency 37% Transparency Top 5 Areas. ^[2]
top challenges that service businesses faced in 2019 include increasing revenue (40%), improving margins (34%), and hiring and retaining top talent (29%). ^[2]
Another report by Mavenlink intimated that 50% of service firms turned down work because they had no resources to get them done. ^[2]
In total, approximately 65% of service firms have turned down a project for various reasons. ^[2]
Besides, 31% of projects are not completed because of inadequate budget, and 30% of clients’ projects are not completed in time. ^[2]
According to Mavenlink, 70% of businesses in the services industry saw increased competition in the past 12 months. ^[2]
32% of professional services firms find it difficult to forecast their staffing needs based on the impending demand for service. ^[2]
Recent surveys report that for professional service industry companies, the challenges that impact their organization most include the optimization of the client experience (25%), skill shortage (18%), and capacity planning (14%). ^[2]
In light of the COVID 19 pandemic, only 27.8% of professional services firms report that they can continue their operations without the need to restructure or cut budgets. ^[2]
Only 30% of the services industry has implemented a PSA solution. ^[2]
Moreover, a more recent survey reported that 40% of organizations in the industry do not have an automation tool at all. ^[2]
Managers predict that 26.7% of employees will be working remotely in the next five years. ^[2]
As such, it is not surprising that 73% of hiring managers acknowledge the value of remote work. ^[2]
Besides, Buffer found that 98% of remote employees plan to work remotely, all their career. ^[2]
According to research done in 2019, approximately 66% of US workers feel that working from home gives them a more comfortable workplace, and makes them more productive as a result. ^[2]
More importantly, according to findings by freelancing site Upwork, 56.8% of teams in the US are working remotely fully or partially. ^[2]
In addition, 41.8% of Americans are currently working fully remote. ^[2]
By 2025, there will be an increase of 87% among Americans working remotely. ^[2]
In addition, for companies in the professional and business services sector, roughly 74% of their workforce are working remotely full time. ^[2]
50% of companies that enabled a remote workforce in 2020 aim to retain it even post. ^[2]
This is particularly because workers in the tech and professional services industries (74%). ^[2]
Key stat31% of businesses have fully automated at least one. ^[3]
A 2020 global survey of business leaders from a wide cross section of industries conducted by McKinsey & Co. found that 66% were piloting solutions to automate at least one business process, up from 57% two years earlier. ^[3]
The percentage of companies that have fully automated at least one function, however, has grown more modestly, from 29% in 2018 to 31% in 2020. ^[3]
A case study conducted by consulting firm Elder Research found that forecasts during the four week study delivered a median accuracy rate of 88%. ^[3]
Key statIn early May 2020, U.S. employee engagement advanced to a new high of 38%.—Gallup Improving worker productivity is a top driver for technology investments, including automation. ^[3]
Overall, U.S. productivity growth clocked in at a paltry 1.4% between 2007 and 2019, according to the Bureau of Labor Statistics. ^[3]
In the manufacturing sector, growth has increased only 0.5% since the financial crisis, falling sharply from 4.4%. ^[3]
Among Millennials, 43% envision leaving their jobs within two years, while only 28% see themselves staying beyond five years, according to Deloitte. ^[3]
McKinsey estimates that, in about 60% of occupations, at least one third of workday activities could be automated. ^[3]
Key stat60% of retail respondents have implementation AI, up from 35% during the prior year, making it the industry with the sharpest increase.—McKinsey Advances in AI and machine learning are key enablers of BPA. ^[3]
Among its key findings 63% of those that have implemented AI say that it contributed to increased revenues. ^[3]
58% embedded at least one AI element into a process or product, up from 47% in 2018. ^[3]
30% incorporated AI across business units, an increase from 21%. ^[3]
Since the outbreak, McKinsey found that 88% of finance and insurance executives and 76% of those in IT have accelerated their implementations of automation and artificial intelligence. ^[3]
27% Capture and apply knowledge that is hard to otherwise attain 26% Apply automation to reduce headcount 24%. ^[3]
Digitization and a focus on streamlining business processes is accelerating demand for modern workflow automation management systems, which Grand View expects to show a CAGR of 27.7% through 2025. ^[3]
Key stat64.8% of businesses planned to invest more than $50 million in big data and AI initiatives in 2020, up from 39.7% in 2018.—New Vantage Partners. ^[3]
A recent executive survey from New Vantage Partners shows that 65% of businesses planned to invest more than $50 million in big data and AI initiatives in 2020, up from 40% in 2018. ^[3]
While only 38% have created data driven organizations, 27% have successfully created “data cultures” within their companies. ^[3]
91% cited people and process challenges as the largest barriers to evolving into data. ^[3]
Key stat88% of corporate controllers expect to implement RPA in 2021, though many are hesitant to use it for financial reporting.—Gartner. ^[3]
RPA could save finance teams 25,000 hours of avoidable rework from human errors, at a cost savings of $878,000, according to research firm Gartner. ^[3]
Still, a study found that only 29% of chief accounting officers surveyed are using RPA for financial reporting. ^[3]
Key stat25% of companies are using AI to screen resumes or job applications.—Littler. ^[3]
Investments in HR technology will soar between 2020 and 2024, according to a report by Gallagher, an insurance brokerage, risk management and consulting firm. ^[3]
More than two thirds, 69%, of HR execs surveyed said they will expand or replace their HR systems by 2024. ^[3]
According to the findings Just 15% have holistic HR technology strategies aligned with their corporate goals. ^[3]
Still, 35% have implemented new HR technology with success since 2018. ^[3]
29% use more than 75% of the capabilities provided in their systems. ^[3]
Most, 69%, say they are not using these systems in their recruiting or hiring processes, for example. ^[3]
It appears that companies are listening Among the 600 HR and IT executives PwC surveyed, 74% expect to increase HR technology spending. ^[3]
Likewise, 72% said their core HR applications will be cloud based by the end of 2020. ^[3]
Furthermore, professional services comprised 23% of the US’ cross border imports in 2019. ^[4]
Management Consulting, Business Consulting, and IT Services Management consultancies all over the world posted an annual revenue growth rate of 8.8%, lower than the two previous years’ growth rates. ^[4]
In 2021, 55% of business technology professionals used CRM platforms such as Salesforce. ^[4]
88% of companies in the professional services industry also plan to adopt cloud computing by 2025. ^[4]
34% of customers rate AI automation and robotics as “excellent” for customer experience. ^[4]
60% of law firms plan to move practice management workflows to the cloud. ^[4]
document management systems (83%). ^[4]
Also, in 2020, 44% of consulting firms worldwide faced the need for new skills. ^[4]
Meanwhile, according to 29% of companies in the professional services industry, reskilling takes less than one month. ^[4]
Professional services organizations also reported an attrition rate of 11.6% in 2020. ^[4]
For example, between 2000 and 2010, U.S. manufacturing employment declined by 5.6 million jobs, with 88% of the decline attributed to productivity improvements mostly due to automation. ^[5]
They estimated that 47% of U.S. employment is at a high risk of being automated away. ^[5]
Using a “task based approach,” they estimated that only 9% of jobs in studied Organization for Economic Cooperation and Development countries are automatable, but their results are still about job automation, not task automation. ^[5]
Chui, Manyika, and Miremadi had a more optimistic forecast, reporting “According to our analysis, fewer than 5 percent of occupations can be entirely automated using current technology. ^[5]
However, about 60 percent of occupations could have 30 percent or more of their constituent activities automated.”. ^[5]
The lack of substitutability between these two groups suggests that it is unlikely that an extensively trained Zone 5 professional would be displaced by a worker upskilling from Zones 1 or 2. ^[5]
From that data, we were able to calculate the percentage of jobs in each zone that required a master’s degree or above and estimate the average number of years of work experience required for all 966 jobs. ^[5]
For example, the 966 O*Net jobs were categorized according to the North American Industrial Classification System and the somewhat dated Standard Industrial Classification system. ^[5]
Based on job incumbent reports, an estimated 83.5% of Zone 5 jobs were in the SIC industry division titled “Services” and an additional 9.8% fell into “Public Administration.”. ^[5]
The NAICS has more detailed categories, and 94.7% of Zone 5 jobs fell into traditional service categories such as education, health care, and technical services. ^[5]
Of the remaining 5.3% of Zone 5 jobs, almost half are in service functions, confirming that practically all Zone 5 jobs can be categorized as service jobs. ^[5]
Further, researchers have suggested that jobs that are partially automated at one point in time are likely to be increasingly automated in the future. ^[5]
2018).Again, these four strategies are task strategies, not job strategies, since a given job is likely to be comprised of tasks that might optimally fit under different quadrants of the framework in Figure 5. ^[5]
However, in the Pfeiffer study, 74% of the subjects reported spending over half of their time on repetitive and uncreative tasks , which presents tremendous opportunities for automation. ^[5]
As suggested in Table 1, Zone 5 professionals are highly paid and thus likely to experience a high opportunity cost for completing a survey. ^[5]
Eighty seven faculty were contacted from those four departments, and 46 faculty responded by the indicated deadline for a 53% response rate, which is not far from the 61% O*Net survey response rate for this job category. ^[5]
The mean values were within 95% confidence intervals for the corresponding O*Net Work style items concern for others , social orientation , and innovation. ^[5]
Again, these four strategies are task strategies, not job strategies, since a given job is likely to be comprised of tasks that might optimally fit under different quadrants of the framework in Figure 5. ^[5]
Buyers of a median price home are looking at a monthly mortgage payment that is almost 50% higher than it was a year ago.’. ^[10]
The 30 year mortgage rate dips slightly to 5.1%. ^[10]
This is due to a forecasted compound annual growth rate of 11.4% per year from 2021 to 2026. ^[6]
43%of businesses say that they plan to reduce their workforce due to technology integration. ^[0]
Conversely, however, 34% plan to expand their workforce due to technology integration. ^[0]
Over80%of business leaders report that they are speeding up work process automation and expanding their use of remote work. ^[0]
50%of business leaders say that they’re planning to accelerate the automation of repetitive tasks within their organization. ^[0]
Gartner predicts that69%of all managerial work will be automated by 2024. ^[0]
31%of organizations are worried about labor displacement and job loss that could come from job automation and artificial intelligence. ^[0]
7 to 24%of currently employed women and 8 to 28% of men may need to transition into different skill sets due to shifts in labor demands caused by automation. ^[0]
73%of IT leaders say that thanks to automation success, employees are saving between 10 and 50% of the time they previously spent doing manual tasks. ^[0]
IT leaders say that automation technology saves departments between 10 and 50% on costs previously associated with manual processing. ^[0]
51%of automation initiatives are aimed at boosting efficiency. ^[0]
42%of business leaders agree that workflow automation speeds up the completion of repetitive tasks. ^[0]
78%of business leaders believe that automating tasks in the organization increases productivity for everyone involved. ^[0]
85%of business leaders believe that automating some of the workload will give them and their employees more time to focus on the goals that truly matter to the company. ^[0]
50%of companies are already using AI for at least one business function. ^[0]
25%of organizations are currently using AI in their process automation efforts, while 53% plan to implement this soon. ^[0]
Strategy is important43%of AI high performers have a clearly defined AI vision and strategy. ^[0]
24%of organizations are using AI to enhance product development. ^[0]
15%of companies are using AI to optimize yield, efficiency, and throughput in manufacturing. ^[0]
62%of organizations are using AI to support IT operations, while 54% use it to improve business process efficiency, 48% are supporting manufacturing operations, and 49% are using AI for research and product development. ^[0]
45%of companies use AI to reduce business costs. ^[0]
38%of companies are implementing machine learning to reduce costs, while 34% want to improve the customer experience, 26% are looking to reduce churn, and 17% want to increase conversion rates. ^[0]
66%of companies have increased their revenue by deploying AI technology. ^[0]
Budgets from $500k to $5 million have increased by55%yearon. ^[0]
48%of organizations are working on installing business process automation solutions that specifically automate management of manual tasks. ^[0]
67%of organizations are implementing business process automation solutions that increase endto end visibility across different systems. ^[0]
95%of businesses need to manage unstructured data –– 40% need to do so regularly. ^[0]
59%of big data professionals say their organizations are increasing investment in big data. ^[0]
30%of organizations are investing in big data to modernize their IT systems, while 23% are looking to make cost savings, and 20% are trying to accelerate business growth. ^[0]
45%of companies using big data operate at least part of the data on the cloud. ^[0]
In fact, it’s estimated that 67% of enterprise infrastructure will be cloud based by the end of 2020. ^[0]
45%of human resources departments are focusing on intelligent or process automation over the next year. ^[0]
70%of business leaders believe that an automation tool could help them build more effective teams. ^[0]
61%of decision makers believe that automation technology could help hiring managers pick the right talent for the job. ^[0]
10%of companies are using AI to optimize talent management. ^[0]
56%of HR departments have increased their revenue by using AI technology. ^[0]
Only2%of companies are using sales automation for sales order fulfillment. ^[0]
36%of companies use automation to generate sales quotes. ^[0]
34%of organizations are using automated guided self. ^[0]
60%of customer service professionals say that most of their recommendations for the next best action are automated. ^[0]
38%of customer service reps say their organization uses chatbots to automate customer service interactions. ^[0]
25%of global data and analytics decision makers said their firm lacks an overall vision or strategy for automation. ^[0]
37%of organizations say that implementation costs are a barrier to implementing automation. ^[0]
29%of organizations say that employee training and resistance is a challenge when rolling out automated solutions. ^[0]
54%of companies say that their biggest challenge to automating workflows is mapping complex processes. ^[0]
62%of companies are concerned about the cybersecurity risks associated with AI. ^[0]
The return, however, was estimated at nearly $23 million in increased revenue and reduced costs. ^[9]
Key stat29% of businesses in the Asia Pacific Region have fully automated at least one. ^[7]
A 2020 global survey of business leaders from a wide cross section of industries conducted by McKinsey & Co. found that 66% were piloting solutions to automate at least one business process, up from 57% two years earlier. ^[7]
The percentage of companies that have fully automated at least one function, however, has grown more modestly, from 29% in 2018 to 31% in 2020. ^[7]
Key statOnly 38% of executives reported their organisations had high expertise in integrating AI to automating business processes. ^[7]
Key statOnly 24%, 20% and 19% of APAC workers say that they feel productive, motivated and happy respectively, all of the time at work.—Salesforce10. ^[7]
Of those surveyed, 34% noted an increase in process productivity, and 25% thought it assisted in human productivity and workload management.11. ^[7]
While these responses clearly connected automation and productivity, 25% is still a relatively low figure; There are fundamental issues holding back productivity. ^[7]
McKinsey estimates that, in about 60% of occupations, at least one third of workday activities could be automated. ^[7]
In Singapore, the increasing use of business analytics has been attributed by 69% of those surveyed to improving the use of available data, then improving decision making (60%) and then making decisions faster (56%). ^[7]
In Australia and New Zealand, 89% of respondents believe the use of business analytics has increased over the last two years. ^[7]
In India, 93% of respondents believe that the use of AI has delivered measurable results within their business. ^[7]
Since the outbreak, the survey found that 88% of finance and insurance executives and 76% of those in IT have accelerated their implementations of automation and artificial intelligence. ^[7]
27% Capture and apply knowledge that is hard to otherwise attain 26% Apply automation to reduce headcount 24%. ^[7]
Again, the APAC region will be a top performer, predicted by Meticulous Research to achieve the highest CAGR from 2019 to 2027.20. ^[7]
Key statBig data and analytics spending is set to grow with a fiveyear CAGR of 15.6% over the forecast period of 2019 2024 in the Asia. ^[7]
RPA could save finance teams 25,000 hours of avoidable rework from human errors, at a cost savings of $878,000, according to research firm Gartner. ^[7]
Additionally, according to Deloitte, financial services face much lower relative risk when automating when compare to other industries.26. ^[7]
Investments in HR technology will soar between 2020 and 2024, according to a report by Gallagher, an insurance brokerage, risk management and consulting firm. ^[7]
Additionally, according to the findings 40% of respondents believed their companies investment in HR technology was driven by enhancing analytics capabilities. ^[7]
35% of respondents expected to experiment with new automation strategies, such as using AI, within a 3. ^[7]
60% of respondents believed that pursuing these strategies would require significant changes to existing HR roles. ^[7]
It appears that companies are listening Among the 600 HR and IT executives PwC surveyed, 74% expect to increase HR technology spending. ^[7]
Likewise, 72% said their core HR applications will be cloud based by the end of 2020. ^[7]
Mordor IntelligenceMarketing Automation Software Market Growth, Trends, Forecasts Key statPersonalisation is the key driver of customer experience excellence in Singapore, according to KPMG. ^[7]
PSA has taken the crown, this time around achieving it with an incredible 22% of the 561 professional services organizations having adopted the platform. ^[1]
In the Benchmark, recent data revealed 45% of MSPs charge between $45$99 per hour, while 55% of MSPs charge between $100. ^[11]
The remaining 5% are charging between $200 $250 per hour because they are offering an added expertise or special service. ^[11]
In analyzing the data, it indicates that 45% of MSPs have an opportunity to double their revenue by improving their response rate. ^[11]
Of the MSPs polled, 50% charge more than $100 per hour, and the other half charge less. ^[11]
The MSPs who charge more reply 43% faster to tickets than those who charge less. ^[11]
Email collection forms were the most successful at converting viewers, with a 15% conversion rate in 2020. ^[8]
Events placed at the beginning of videos perform the best, with a conversion rate of 12.7%. ^[8]
3.5% of ecommerce website visits via mobile are converted into purchases, compared to 3.9% on desktop. ^[8]
Email visitors are the most likely to convert on forms — and people coming from search advertisements are the least likely. ^[8]
The highest bounce rates are on social (45%) followed by direct (44%). ^[8]
Almost 25% of companies invest in mobile optimization as a top SEO tactic. ^[8]

I know you want to use Professional Services Automation Software, thus we made this list of best Professional Services Automation Software. We also wrote about how to learn Professional Services Automation Software and how to install Professional Services Automation Software. Recently we wrote how to uninstall Professional Services Automation Software for newbie users. Don’t forgot to check latest Professional Services Automation statistics of 2024.

Reference

frevvo – https://www.frevvo.com/blog/workflow-automation-statistics/.
level8 – https://www.level8.solutions/financialforce-number-one-professional-services-automation-solution-for-third-year-running/.
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financesonline – https://financesonline.com/professional-services-automation-software-statistics/.
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How Useful is Professional Services Automation

First and foremost, PSA helps businesses manage their projects more effectively. By providing a centralized platform for project planning, resource allocation, time tracking, and invoicing, PSA enables organizations to optimize their project management processes. This not only leads to improved project outcomes but also enhances client satisfaction as projects are completed on time and within budget.

Moreover, PSA allows for better collaboration among team members. With features such as real-time communication, shared calendars, and task assignments, PSA fosters a collaborative work environment where team members can easily coordinate their efforts and stay updated on project progress. This not only enhances team productivity but also helps build a stronger sense of unity and teamwork within the organization.

Another key benefit of PSA is its ability to improve resource utilization. By providing insights into resource availability, skill sets, and workload, PSA enables businesses to allocate resources more efficiently and avoid overbooking or underutilization. This not only maximizes the productivity of employees but also ensures that projects are staffed with the right people with the right skills, leading to better project outcomes.

In addition, PSA helps businesses streamline their financial processes. By automating invoicing, expense tracking, and billing, PSA helps businesses maintain accurate financial records and ensure timely payments from clients. This not only saves time and reduces manual errors but also improves cash flow and financial transparency within the organization.

Furthermore, PSA enables businesses to track key performance metrics and KPIs. By providing real-time insights into project profitability, resource utilization, and client satisfaction, PSA empowers businesses to make data-driven decisions and identify areas for improvement. This not only leads to better business outcomes but also helps businesses stay competitive in an increasingly dynamic market.

Overall, the usefulness of PSA cannot be overstated. By streamlining project management, improving collaboration, optimizing resource utilization, enhancing financial processes, and providing valuable insights, PSA enables businesses to operate more efficiently, deliver better outcomes, and stay competitive in today’s fast-paced business environment. Whether you are a small startup or a multinational corporation, implementing a professional services automation solution can significantly benefit your organization and drive success in the long run.

In Conclusion

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Professional Services Automation Statistics 2024 – Everything You Need to Know