Retail Operations Statistics 2024 - Everything You Need to Know

Are you looking to add Retail Operations to your arsenal of tools? Maybe for your business or personal use only, whatever it is – it’s always a good idea to know more about the most important Retail Operations statistics of 2024.

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How much of an impact will Retail Operations have on your day-to-day? or the day-to-day of your business? Should you invest in Retail Operations? We will answer all your Retail Operations related questions here.

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On this page, you’ll learn about the following:

Best Retail Operations Statistics

Best Retail Operations Statistics

☰ Use “CTRL+F” to quickly find statistics. There are total 418 Retail Operations Statistics on this page 🙂

Retail Operations Benefits Statistics

56% of consumers find gift cards a preferred way to reward their loyalty 60% of shoppers prefer plastic cards Though gift cards can offer multiple benefits to your business, it is often not easy to implement a gift card strategy. ^[0]
63% of members modify their spending to earn more loyalty benefits. ^[0]

Retail Operations Usage Statistics

In the UK, supermarket plastic bag usage has fallen by 86% in 2018. ^[1]
Another plastic reduction measure is the 5p charge per plastic bag in England, which slashed plastic bag usage by 86%. ^[1]

Retail Operations Market Statistics

According to a report, small specialty retail stores have a market size of $33.4bn in the US. ^[0]
For example, 81% of businesses rely on email marketing, and 91% of businesses use content marketing. ^[0]
75% of retailers will either increase or maintain their investment in social media marketing within the next 12 months. ^[0]
41% of independent retailers rate social media as a very effective marketing tactic. ^[0]
In fact, an average marketer spends only 17% of their time on online reputation management. ^[0]
In the UK, supermarket plastic bag usage has fallen by 86% in 2018. ^[1]
Together with Google, Facebook controls 82% of the digital advertising market. ^[1]
Millennials and Generation Z will represent 45% of the global personal luxury goods market by 2025. ^[1]
Looking at other countries with booming retail markets, India’s retail saleswas estimated to reach 1.2 trillion U.S. dollars in 2021. ^[2]
Recent events and conditions considered, the global retail market was projected to have a compound annual growth rate of. ^[3]
China is the largest ecommerce market in the world with $792.5 million in sales, taking 33.3% of the global total. ^[3]
The US retail market saw a 0.7% monthover month decrease in December 2020. ^[3]
The global mobile payments market is predicted to grow by 33% by 2024. ^[3]
73% of small businesses invest in social media marketing. ^[4]
That number is expected to reach 21% in 2024, a 17.9% increase in ecommerce market share over two years. ^[5]
China continues to lead the global ecommerce market, accounting for 52.1% of all retail ecommerce sales worldwide, with total online sales just over the $2 trillion mark in 2021. ^[5]
After China and the US, the third largest ecommerce market is the United Kingdom, taking up 4.8% of the retail ecommerce sales share. ^[5]
China’s ecommerce sales totaled an estimated $2.1 trillion in 2021, more than double the US market. ^[5]
In Japanese and South Korean markets, where cross border commerce was lowest, that number rose to 41% and 36% respectively. ^[5]
Edibles will likely continue to rise in popularity as more younger cannabis shoppers turn 21 and markets mature as these two groups tend to purchase edibles more regularly. ^[6]
Their data also shows that although only about one third of total cannabis sales are to female customers, their market share has risen from 31.7% in 2020 to 32.6% in 2021. ^[6]
According to the governor’s press release, they beat out Colorado’s first day sales number of $1 million, a state that had over 5 million residents at the time of its market opening. ^[6]
Similarly, Hawaii’s medical market has seen slow annual growth, going from 110% growth in 2019 to 68% in 2020 to only 12% in 2021. ^[6]

Retail Operations Latest Statistics

According to a report from the National Retail Federation, the US retail sales in 2020 grew 6.7% over 2019 in spite of ubiquitous public health emergencies in the country. ^[0]
According to the US Census Bureau report, retail sales reached $1.58 trillion in the first quarter of 2021. ^[0]
The retail industry in the US accounts for 18.7 % of total gross domestic product. ^[0]
According to a report from Statista, global retail sales are expected to touch 26.69 trillion in 2024. ^[0]
Small retailers account for 98.6% of all retailer firms in the US Small and medium sized retailers hire almost 40% of all retail employees. ^[0]
The average monthly revenue reported by small retailers is $22,341 Small and medium sized retailers have an average gross margin of 51%. ^[0]
The number of small specialty stores has declined 0.8% per year on average between 2016. ^[0]
Small specialty stores have annualized growth of 0.8% between 2016. ^[0]
Non e commerce sales were 86% of total retail sales in the US during Q2021. ^[0]
A survey from Retail Dive states 62% of customers prefer in store shopping because they can see, touch, feel, and try the items. ^[0]
The same Retail Dive survey also notes that 49% of customers like to buy from physical stores because they want to buy now and fast. ^[0]
73% of customers say that beacon triggered content and offers boost their likelihood to buy items during a physical store visit Organizing a retail event in a physical store can be a good way to pull consumers. ^[0]
58% of consumers are interested in attending a retail event in the future. ^[0]
These occupations account for 6.3% of the total US labor force. ^[0]
The National Retail Federation reported that retail sales in 2020 grew 6.7% over 2019. ^[0]
66% of female consumers say that tryingitout is a lead factor to do in. ^[0]
54% of male consumers prefer in store shopping because they can take items home immediately. ^[0]
According to the State of Consumer Spending from First Insight, 62% of Gen Z consumers prefer to buy from sustainable brands. ^[0]
But only 39% of baby boomers want to do the same. ^[0]
55% of baby boomers and 68% of Gen Z customers say that sustainable packaging is important for them, reports the State of Consumer Spending. ^[0]
Following are valuable data from Salesforce Connected Shoppers Report that you should also consider 81% of customers discover and evaluate new products instore 62% of customers buy more than what initially intended during in. ^[0]
67% of customers admit that they bought something else while returning a product. ^[0]
The same Connected Shoppers Report from Salesforce finds that 25% of consumers have recently taken their business elsewhere just because of poor in. ^[0]
65% of the shopping budget is spent in. ^[0]
47% of customers are willing to pay more for the customer experience that exceeds their expectations. ^[0]
53% of consumers are more likely to buy from a local store that supports the community. ^[0]
56% of consumers are more likely to make a purchase in a store that recognizes them by a name. ^[0]
85% of shoppers are more likely to buy a brand’s products after participating in the brand’s events and experiences. ^[0]
First Insight, 71% of consumers spend more than $50, and 34% of consumers spend more than $100 when shopping in. ^[0]
In fact, 78% of men and 89% of women buy additional items during in store shopping, notes First Insight report. ^[0]
Look at the following stats to understand how online search is impacting the in store shopping experience 65% of consumers conduct online product research before entering a store. ^[0]
Here are some additional stats from Retail Dive to help you understand the importance of digital experience 58% of consumers use their smartphones in store to research products or look up product information. ^[0]
54% of customers do price checks and comparisons in store using their mobile phones Online shopping can be top of mind for many consumers, but retail companies shouldn’t ignore the importance of having physical stores. ^[0]
61% of consumers would rather buy from brands that have physical locations than the ones that have only web stores, reports image. ^[0]
52% of US businesses use gift cards 68% of American businesses employ open loop cards that can be used virtually everywhere. ^[0]
54% of US businesses use closed loop cards, which are used by one vendor only If you’re being skeptical about the success of gift cards, you should rest your worries. ^[0]
According to Small Business Gift Card study, 90% of consumers who get gift cards visit stores to redeem their gift cards. ^[0]
According to a report from eTail and Stackla, 89% of retailers surveyed are either currently using social commerce, implementing it, or planning to do so within 24 months at the latest. ^[0]
62% of businesses believe that social commerce has helped them improve customer communication The most popular platforms for social commerce are – Instagram (92%), Facebook (77%), Twitter (57%), and Pinterest (47%). ^[0]
74% of people use social media to guide their purchase decisions. ^[0]
71% of customers who have good SM experience with brands are likely to recommend those brands to others image. ^[0]
According to research, 85% of retail business owners said SEO and paid ads were the most effective strategy to find/acquire customers. ^[0]
According to Bright Local research, 5% of GMB listing views result in direction requests, calls, or website visits. ^[0]
However, 56% of local retailers have yet to claim their Google My Business Profile, reports the Local Marketing Institute. ^[0]
The answer is 1% of your revenue. ^[0]
According to Sageworks’ data, small businesses spend 1% of their revenue on advertising. ^[0]
94% of shoppers say that positive reviews encourage them to use a business. ^[0]
92% of buyers have accepted that negative reviews make them less likely to buy from a brand. ^[0]
79 % of consumers trust online reviews as much as personal recommendations from family and friends. ^[0]
Here are some additional review data from Womply to consider 75% of businesses don’t respond to reviews. ^[0]
Businesses that claim their free listings on at least 4 review sites earn 58% more revenue Businesses that don’t reply to any reviews earn 9% less revenue than average Brands with less than 82 total reviews earn 15% less revenue than average. ^[0]
74% of shoppers currently belong to a free loyalty program, while 58% of shoppers belong to a paid loyalty program. ^[0]
60% of retailers use a loyalty program as a tool to track consumer activities across omnichannel purchase journey. ^[0]
70% of loyalty program members are more likely to recommend brands having good loyalty programs. ^[0]
What’s more, around 60% of customers agree that earning reward/loyalty points is one the most valued aspects of shopping, reports eMarketer. ^[0]
Top Retail Statistics to Look out for in 2024, Editor’s Choice Digitally native brands are predicted to open 850 brickand mortar stores in the next 5 years. ^[1]
E commerce retail sales are expected to account for 13.7% of retail sales worldwide in 2019. ^[1]
62% of customers expect personalized discounts or offers based on past purchases. ^[1]
81% of shoppers do online research before committing to a purchase. ^[1]
31% of consumers say they do their shopping while flipping through their social media accounts. ^[1]
82% of consumers say they are more likely or much more likely to purchase from a brand with multiple delivery options. ^[1]
When shopping for new products, 49% of US consumers start by looking at Amazon. ^[1]
In store shopping is still the preferred retail channel for 82% of Millennials, even the ones who also engage in online shopping. ^[1]
The Trump administration’s tariffs on $200 billion of Chinese exports increased from 10% to a hefty 25% in May 2019. ^[1]
According to Vend’s analysis of the US retail sales statistics, that’s with a gross margin of 50.96%. ^[1]
Some of the most profitable retail industries by net margin are building supplies and distribution centers, which frequently see a 5% net margin. ^[1]
46% of retail participants reported closing establishments in 2018. ^[1]
Nevertheless, 68% still planned to open more establishments in 2019. ^[1]
37% retail professionals claim they had to close their establishments due to poor location choice. ^[1]
In the same 2019 Geoblink report on retailing today, 87% of retail professionals stated that a store’s location was a priority to their business. ^[1]
75% of consumers don’t necessarily identify quality with high prices. ^[1]
Over 78% of consumers would choose to spend money on an experience or an event. ^[1]
69% of consumers believe attending live experiences helps them connect better with the brand, their friends, and their community. ^[1]
77% of consumers, including 60% of Millennials, have fostered relationships with specific brands for over 10 years. ^[1]
52% of people regularly take pictures of their meals. ^[1]
As the 2019 KPMG report shows, as many as 11% of respondents take at least one picture of their food per week, while 9% are unable to go a day without capturing what they’re consuming. ^[1]
In 2018, food retail industry sales were up by 4%, with the expected surge near the end of the year, on the eve of the holiday season. ^[1]
The most useful kind of data retailers used to evaluate point of sale performance was internal sales data (79%). ^[1]
The next most helpful items on the Geoblink’s list were In store shopper behavioral data (65%) and customer data such as addresses and loyalty card information (55%). ^[1]
73% of consumers use multiple channels to shop. ^[1]
As many as 60% of consumers start their product search on the search engine. ^[1]
And according to Adweek’s article on retailing statistics, 61% will read product reviews before making any purchase. ^[1]
In 2018, retail ecommerce sales grew 23.3% over 2017. ^[1]
Ecommerce growth for 2020, and 2021 is expected to hit 19.8%, and 18%, respectively. ^[1]
67% of Millennials and 56% of Gen X consumers prefer to shop online. ^[1]
According to Survata’s Amazon study data, 36% of consumers start their search on a search engine. ^[1]
Only 15% go directly to brands or retailers. ^[1]
Also, 84% of US consumers plan on buying a gift on Amazon this year. ^[1]
Other online sales statistics indicate that half of them expect to spend at least 50% of their holiday budgets on Amazon. ^[1]
84% of retailers say VoC analytics are important, and 59% were investing in it by the end of 2019. ^[1]
The number of people with smartspeakersenabled and voice activated virtual assistants almost doubled from 14% in 2017 to 27% in 2018. ^[1]
The increased use of smart speakers at consumers’ homes is expected to drive the massive growth (1900%). ^[1]
OC&C expects smart speakers to penetrate 55% of US households by 2024 compared to 13% now. ^[1]
As 31% of shoppers are completely bored, they rely on virtual reality to take their minds off shopping. ^[1]
According to Alliance Data’s 2019 Now, New, Next trends report, we’re on the brink of a revolution in social shopping. ^[1]
Ecommerce retail sales were expected to account for 13.7% of retail sales worldwide in 2019. ^[1]
While ecommerce accounted for only 7.4% of global retail sales in 2015, the figure went up to 11.9% in 2018. ^[1]
By 2021, the share is expected to rise even more, up to 17.5% so start working on that eCommerce store ASAP. ^[1]
When shopping in store, consumers value “prompt service” most of all (54%). ^[1]
When consumers decide to purchase a particular product they then expect a personalized experience (30%) and smart recommendations (30%). ^[1]
53% of Millennials don’t think store associates have the tools they need to provide great customer service. ^[1]
Nearly 70% of shoppers live within the area of a retailer’s brickand. ^[1]
The number one reason (56%). ^[1]
Other reasons why top online retail sites can’t beat an in store shopping experience include products look different (41%), long delivery time (34%), high shipping costs (25%), complicated return process (16%). ^[1]
60% of men and 52% of women say they at least occasionally, if not more often, visit a store to see or try out items before buying them online. ^[1]
What’s more, 28% of these young men say they always or frequently do so, compared with 20% of young women. ^[1]
52.8% of Americans visit Walmart in one month. ^[1]
Shopping mall statistics from the 2019 retail report indicate that the strong digital growth, at 43% last quarter, has now propelled Walmart to within spitting distance of the No. 3 post position, displacing Apple, at roughly 4% of retail sales. ^[1]
Up to 20% of consumers who return an online purchase in store make an additional purchase. ^[1]
Gen Z shoppers were 8% more likely than other respondents to be influenced by the availability of financing, given that they likely have lower incomes to support their spending. ^[1]
A study from the Pew Research Center reveals that 79% of US adults have made an online purchase. ^[1]
What’s interesting is that 51% of Americans have used a mobile device for online shopping. ^[1]
67% of consumers have downloaded a retailer app. ^[1]
According to the 2018 Synchrony Retailer Mobile App tudy, over half of thoe who downloaded retailer appdid o in order to make ue of an app only coupon or dicount. ^[1]
Still, almost 50% actually used the app to make one or more purchases, adding up to a satisfactory result. ^[1]
Shopping sessions are 32% shorter when customers use mobile rather than desktop. ^[1]
In 2018, mobile sales accounted for nearly 40% of all retail ecommerce sales in the US. ^[1]
As eMarketer, the leading research firm forecasts, mobile commerce will account for 53.3% of all retail ecommerce sales in the US by 2021. ^[1]
In 2018, 39.6% of retail commerce was mobile. ^[1]
According to eMarketer, in 2020 mobile commerce will be only 1% below half of US retail ecommerce sales, and is expected to surpass them the following year. ^[1]
Digitally native brands are predicted to open 850 brickand mortar stores in the next five years. ^[1]
When asked what will they invest in this year, most retailers identified new products (65%) and store associates (61%). ^[1]
Despite anticipated bumps in the road, retail’s future looks bright, with a 4.7% growth expected in 2019. ^[1]
Amazon accounts for 49% of online spending in the US, which is about 5% of all US retail sales. ^[1]
With a 6.6% share of eCommerce sales, eBay holds a very distant second place. ^[1]
Apple comes in third at 3.9%, while Walmart occupies fourth place. ^[1]
Rounding up the top five, The Home Depot comes in with a share of 1.5%. ^[1]
Ecommerce dollars now comprise 10% of all retail revenue. ^[1]
The percentage of ecommerce sales varies markedly by product segment, from around 2% for groceries to more than 20% for apparel to the overwhelming majority of sales in categories where products can be digitally delivered, like music, books, and games. ^[1]
US autos are still subject to China’s standard tariff rate of 15%. ^[1]
Despite the rumors that the tariffs on Chinese goods would increase to 25%, China and the U.S. decided to restart trade talks and put the new rounds of tariffs on hold. ^[1]
25% of customer service operations will use virtual customer assistants by 2020, a jump from less than 2% in 2017. ^[1]
According to the findings of a 2018 Gartner report, more and more VCAs are implemented on mobile apps, websites, and social networks, to help businesses handle customer requests. ^[1]
Brand leaders plan to hire 50% more data scientists in the next three years. ^[1]
Data scientist job postings increased 31% year over year in 2019, a 256% jump from 2013.Because data scientists, like AI researchers, are so in demand, they often command extremely high salaries. ^[1]
An entry level data scientist or one with little experience makes over $100,000 a year, according to Glassdoor. ^[1]
Retail statistics predict that, within the next two years, 65% of retailers will offer same. ^[1]
Research from Boston Retail Partners shows 51% of retailers now offer some form of same. ^[1]
They predict a 7.2% increase in sales from 2020, hitting a new sales record at $25.04 trillion. ^[7]
The pattern is supposed to continue into 2024 with another 6.6% increase in sales over 2021. ^[7]
While last year at this time, business owners were facing the pandemic and only 34% of them expected their revenues to grow, this year, the majority of small businesses (some 60%). ^[7]
Small businesses in general have seen a 53.05% increase in revenue from 2016 to 2021, with retailers specifically not far behind at 51.33%. ^[7]
In a study from Mood Media looking at consumer sentiment, it found that US consumers are spending 11% more time and money in brickand mortar stores than they were in 2020. ^[7]
While health and safety hesitations still linger about returning to in store shopping, the Mood Media survey found that only 6% of global shoppers have not returned. ^[7]
About a third (32%). ^[7]
This, paired with Mood Media’s finding that 29% of consumers report spending more per instore shopping visit, is a hopeful sign for the future for brickand. ^[7]
An NRF study found that 40% of shoppers think convenience at checkout is the most important. ^[7]
When asked what factor drives them to choose to shop in stores vs online, 59% of consumers said that the ability to experience the product in person was important. ^[7]
Just over 50% of respondents cited convenience, and 45% said the ability to browse. ^[7]
A substantial 46% of respondents to the Mood Media. ^[7]
Only about a quarter of consumers plan to shop in stores more in 2021 than they did in 2020, while 43.8% say their pandemic shopping habits won’t change and 16.1% say they will shop in stores less. ^[7]
In a report on the role of AI in retail’s present and future, the NRF partnered with IBM found that 33% of stores plan to adopt intelligent automation into their store operations in the next four years. ^[7]
Not only that, but 41% of retail businesses are already using AI for their store operations, and 70% of retailers are using or planning to use AI to enhance the in. ^[7]
In a November 2020 survey, 74% of Americans said that they “feel an increased sense of community responsibility to help local businesses during this time.”. ^[7]
Not only that, but 69% of people are willing to pay more to shop at small businesses. ^[7]
Other things that shoppers are going to prioritize this season include visiting fewer stores than normal (55%) and shopping stores with loyalty programs (53%). ^[7]
In its 2019 survey, the NRF found that 90% of parents said that their Gen Z children play a role in all their household and general purchases. ^[7]
In fact, 83% of consumers say that convenience is a greater factor than it was five years ago. ^[7]
The majority of consumers (52%). ^[7]
The 2020 NRF report found that nearly every consumer (97%). ^[7]
Of their respondents, 32% reported that quality mattered most while shopping, and 30% said price. ^[7]
Either they are purposedriven (40%). ^[7]
However, with over 50% of consumers willing to change their shopping habits for environmental reasons, there is good reason to adopt environmentally conscious practices. ^[7]
A consumer sentiment report for Mood Media found that eight of 10 people report having changed their shopping habits since the start of the pandemic, and 27% of them have changed their habits “a lot.”. ^[7]
Among Retail Operation Managers, 43.2% of them are women compared to 56.8% which are men. ^[8]
Male, 56.8% Female, 43.2% Gender Percentages. ^[8]
The most common ethnicity among Retail Operation Managers is White, which makes up 71.3% of all Retail Operation Managers. ^[8]
Comparatively, there are 14.1% of the Hispanic or Latino ethnicity and 6.1% of the Asian ethnicity. ^[8]
White, 71.3% Hispanic or Latino, 14.1% Asian, 6.1% Black or African American, 5.9% Unknown, 2.1% American Indian and Alaska Native, 0.5% Retail Operation Manager Race Percentages. ^[8]
Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2010 2019 among Retail Operation Managers. ^[8]
Interestingly enough, the average age of Retail Operation Managers is 40+ years old, which represents 63% of the population. ^[8]
66% of Retail Operation Managers earn that degree. ^[8]
A close second is Associate Degree with 15% and rounding it off is Master’s Degree with 8%. ^[8]
Bachelors, 66% Associate, 15% Masters, 8% High School Diploma, 7%. ^[8]
Other Degrees, 4% Retail Operation Manager Degree Percentages Retail Operation Manager Wage Gap By Education. ^[8]
< 50 employees 50 100 employees 100 500 employees 500 1,000 employees 1,000 10,000 employees > 10,000 Company Size Percentages Employees with the Retail Operation Manager job title have their preferences when it comes to working for a company. ^[8]
By looking over 2,435 Retail Operation Managers resumes, we figured out that the average Retail Operation Manager enjoys staying at their job for 1 2 years for a percentage of 34%. ^[8]
The most common foreign language among Retail Operation Managers is Spanish at 47.7%. ^[8]
The secondmost popular foreign language spoken is French at 9.3% and Mandarin is the third most popular at 4.7%. ^[8]
Spanish, 47.7% French, 9.3% Mandarin, 4.7% Hindi, 4.7% Portuguese,. ^[8]
3.5% Other, 30.1% Foreign Language Percentages. ^[8]
US retail ecommerce sales will grow 16.1%, reaching $1.06 trillion in 2024. ^[9]
We forecast US retail ecommerce sales will grow 16.1%, reaching $1.06 trillion in 2024. ^[9]
As online business trends continue to play a role in everyday B2B operations, we forecast B2B ecommerce site sales will reach nearly $1.77 trillion in 2024, a 12% increase from a year prior. ^[9]
The etailer boasts nearly 40% of all US ecommerce sales. ^[9]
Its US ecommerce sales will grow by 15.3% this year, reaching more than $3.6 billion. ^[9]
We expect Amazon’s fastestgrowing category this year will be food and beverage, with a nearly 25% increase in ecommerce sales yearover. ^[9]
Two majority categories that will continue to see demand include books, music, and video (where ecommerce sales will amount to 69.1% of total retail sales) and computer and consumer electronics (53.2% of total retail sales). ^[9]
Ecommerce growth in China will decline to 13.0% in 2024 due to a slowing economy , and a renewed focus on brickand. ^[9]
More than 75% of our Walmart U.S. store operations management team members started as hourly employees, and in FY2021, we promoted more than 300,000 U.S. associates to jobs of greater responsibility and higher pay. ^[10]
Walmart has stores in 50 states and Puerto Rico offering low prices on the broadest assortment of products through a variety of formats including the Supercenter, Discount Store and Neighborhood Market. ^[10]
Walmart SupercenterWalmart began building Supercenters in 1988 and are around 182,000 square feet employing about 300 associates. ^[10]
Most Supercenters are open 24 hours, and may also include specialty shops such as banks, hair and nail salons, restaurants, or vision centers. ^[10]
Smaller than a Supercenter, discount stores employ about 200 associates and offer electronics, apparel, toys, home furnishings, health and beauty aids, hardware and more in about 106,000 square feet of open, brightly lit space. ^[10]
With 90% of the U.S. population living within 10 miles of our stores, we’re primed to combine our physical locations with our e commerce business to offer a level of convenience never before seen. ^[10]
Our largest website, Walmart.com, sees up to 100 million unique visitors a month, according to comScore, and is growing every year. ^[10]
The cash and stock deal, which values Grupo BIG at USD $1.2 billion, will see Walmart and Advent share a 5.6% stake in Carrefour Brazil. ^[10]
In 2018, Advent International acquired an 80% stake in Walmart Brazil with Walmart retaining a 20% stake. ^[10]
Seiyu is now jointly owned by KKR (65%), Rakuten (20%) and Walmart (15%). ^[10]
Ultimately, the year 2020 ended with a 3% decline in total worldwide retail sales at $23.389 trillion. ^[3]
Fortunately, the latest forecasts bring hope that the overall global retail will rebound to 5.1% CAGR in 2021. ^[3]
Despite the challenges, the global retail ecommerce sales grew by 27.6% in 2020 compared to the previous year, with a total of $4.280 trillion. ^[3]
China is projected to produce as much as $2.779 trillion in ecommerce sales, which is 56.8% of the worldwide total. ^[3]
95% of all purchases are projected to be done via ecommerce. ^[3]
Building supplies and distribution centers are the most profitable industries by a 5% net margin. ^[3]
However, yearover year growth was rated at 2.9%. ^[3]
In all, the total US retail sales for the entire 2020 showed a 0.6% growth compared to 2019. ^[3]
Meanwhile, the US online retail sales grew from $343.150 million in 2019 to $374.38 million in 2020, showing a 9.1% growth. ^[3]
unemployment in the retail sector remained high at 6.7% in November 2020 compared with 2019. ^[3]
Amazon accounted for around 39% of online commerce spending in the US in 2020. ^[3]
The average gross margin in retail as of 2018 was 50.96%. ^[3]
52.8% of American consumers visit Walmart in any given month. ^[3]
Small retailers with 50 employees or less represent 98.6% of all retail firms. ^[3]
Small retailers hire 39.8% of all retail employees. ^[3]
Small retailers have an average gross margin of 51%. ^[3]
In all, retail executives name the following as their top investment priorities for 2021 digital acceleration (88%), supply chain resilience (78%), health and safety (78%), and cost structure realignment (72%). ^[3]
Customers spend 69% of their discretionary income each month in. ^[3]
40% of US consumers reduced retail spending in general after the pandemic hit. ^[3]
Additionally, 87% of customers said they would attend exclusive access to items or sale in physical stores. ^[3]
81% of customers also said they would attend parties organized by physical stores. ^[3]
Meanwhile, 80% of customers said they would attend a product demonstration or tutorial by physical stores. ^[3]
71% of customers said they would attend a game or competition organized by physical stores. ^[3]
82% of shoppers attended a retail event in 2018. ^[3]
In the US, Clickand Collect sales grew by 60.4% in 2020 compared to 2019. ^[3]
89% of US consumers are more likely to support retail brands that have a positive impact on the world. ^[3]
36% more consumers tried a new product brand during the pandemic. ^[3]
79% of consumers now prefer selfcheckout and would like to continue doing it after COVID. ^[3]
Curbside orders also increased by 208% during the pandemic. ^[3]
59% of customers say they would like to continue curbside pickup after the pandemic. ^[3]
According to a pre Thanksgiving survey conducted in 2020, 56% of consumers are anxious about shopping in stores. ^[3]
As of 2019, ecommerce only comprised approximately 9.46% of retail sales. ^[3]
However, ecommerce took 14.3% of the pie in the third quarter of 2020. ^[3]
The number of unique online shoppers rose 40% yearon year during the pandemic. ^[3]
Around 69% of Americans have shopped online. ^[3]
25% of American adults shop online at least once a month. ^[3]
Around 20% of buyers who return an online purchase in store make an additional purchase. ^[3]
85% of orders from social media channels originate from Facebook. ^[3]
84% of US online buyers review at least one social media platform before buying. ^[3]
39% of Americans share their experiences from vendors on social media platforms. ^[3]
30% of online customers have posted feedback online. ^[3]
A 2019 survey revealed that 25% of ecommerce companies planned to sell directly on social media in 2020. ^[3]
Meanwhile, 15% of ecommerce companies were already selling on social media in 2019. ^[3]
Branded Online Store 45% Branded Online Store. ^[3]
65% of all ecommerce traffic comes from mobile. ^[3]
53% of ecommerce sales come from mobile sessions. ^[3]
Fashion retailers convert 89.3% of mobile traffic into sales. ^[3]
79% of smartphone users have made an online purchase using a mobile device in the last six months. ^[3]
Around 37% of smartphone users make an in store mobile payment at least once every six months. ^[3]
Additionally, mobile payment apps are predicted to handle an estimated $14 trillion worth of transactions every year come 2024. ^[3]
US ecommerce growth jumps to more than 30%, accelerating online shopping shift by nearly 2 years. ^[3]
According to U.S. Department of Commerce Statistics Total retail sales rose from $1.38 trillion in Q4 2019 to $1.47 trillion in Q4 2020, a 6.9% increase. ^[11]
E commerce sales rose from $156.39 billion in Q4 2019 to $206.66 billion in Q4 2020, a 32.1% increase. ^[11]
As a percentage of total retail sales, e commerce sales have risen from 11.3% in Q4 2019 to 14% in Q4 2020.1. ^[11]
According to Insureon, only about 29% of small businesses make their sales through the internet.3. ^[11]
Approximately 20% of new businesses fail within the first two years. ^[4]
As of 2020, there were 31.7 million SMBs in the U.S (99.9% of all businesses). ^[4]
Annually, small businesses create 1.5 million jobs and account for 64% of all new jobs in the U.S. ^[4]
Small businesses in America occupy between 30% and 50% of all commercial space, an estimated 20 billion to 34 billion square feet. ^[4]
86% of small businesses use Facebook for advertising as their leading social media platform. ^[4]
Small businesses with fewer than 10,000 Facebook followers that publish 60 plus times per month get 60% fewer clicks per post than businesses that post five times or less per month. ^[4]
In 2019, 63% of small businesses increased investments in social media. ^[4]
60% of people discover new products on Instagram. ^[4]
In 2020, 46% of consumers said they were more likely to shop at a small business. ^[4]
53% of people say shopping at small businesses gives back to their communities and gives them more purpose in their shopping habits. ^[4]
48% of people shop SMEs for higher quality items and 45% for personalized service. ^[4]
91% of the time, consumers will choose small businesses when convenient, and 74% look for ways to support small businesses even if it’s not convenient. ^[4]
Consumers (77%). ^[4]
66% of small businesses face financial challenges, with 43% claiming the most prominent challenge is paying operating expenses. ^[4]
If revenue was lost for two months, 86% of small businesses would need to supplement funding or cut costs. ^[4]
40% of small enterprises have debts of $100,000 or more. ^[4]
43% of businesses asked for new financing in 2019. ^[4]
In 2020, there was a 14% credit growth rate. ^[4]
The approval rate of institutional loans for SMEs was 65% in 2019. ^[4]
In 2020, small businesses experienced a 14% credit growth. ^[4]
39% of small business owners use cash to start their business. ^[4]
20% of small business owners opted for a 401business financing to start their business. ^[4]
Businesses with founders aged 55 years or older are more likely to survive but less likely to have employees. ^[4]
81% of business owners work nights, and 89% work weekends. ^[4]
32% of business owners have a completed bachelor’s degree, while 12% only finished high. ^[4]
Millennials and Gen Z are 48% more likely to say they started their business because they were passionate about an idea. ^[4]
29% say their motivation for starting a business was to be their own boss. ^[4]
Compared to baby boomers, millennials and Gen Z are 188% small business owners are more likely to have a side hustle. ^[4]
38% of Small business owners say discipline is needed to have an entrepreneurial mindset. ^[4]
Women entrepreneurs are most likely to start a business in retail and wholesale (26%), government, health education, and social services (21%), and professional administrative services (18%). ^[4]
84% of small enterprises are using at least one digital platform to share their products. ^[4]
79% are using digital tools to communicate with suppliers and customers. ^[4]
55% of small business owners say that technology manages customer interactions. ^[4]
The most important factors when looking for new technology are ease of use (69%), trustworthy vendor (63%), and price (61%). ^[4]
Close to 85% of small enterprises have already invested in SaaS options in 2021. ^[4]
80% of small businesses are not taking full advantage of available technology. ^[4]
28% of data breaches in 2020 involved small businesses. ^[4]
In 2020, 29% of small business owners mentioned that the impact from coronavirus, loss of business, and even their business closing was their worst fear. ^[4]
70% of small enterprises anticipated taking financial aid. ^[4]
An entire 22% of SMBs went out of business between February and April 2020. ^[4]
African American businesses were hit the hardest, with a 41% drop in business activity. ^[4]
32% of small businesses that have received financial aid still had to cut wages and lay off employees. ^[4]
62% of small business owners still feel the worst impact from COVID 19 is still yet to come in 2021. ^[4]
55% of businesses needed to modify the layout of workspaces to create room for social distancing. ^[4]
With the pandemic mostly contained in China, household spending rapidly increased by 3.3% and 7.9% on goods and services. ^[4]
Compared to April 2020, people were 11% less likely to say COVID 19 is causing their business problems. ^[4]
75% of small business owners agree that if a crisis like COVID 19 were to happen again, they’d be better prepared for it. ^[4]
65% of small businesses are more likely to invest in technology like artificial intelligence for automation. ^[4]
By 2025, 80% of business owners who invested in personalization will stop funding projects due to a lack of ROI. ^[4]
Remote work is here to stay and will increase 13.5% even after the pandemic. ^[4]
43 percent of small businesses in the United States don’t track inventory, or do so using a manual system. ^[12]
In an academic setting, a score of 63 percent would just barely be passing. ^[12]
Imagine what you could do if 10 percent of your inventory’s value was no longer tied up in product on the shelf, but accessible for your business to put to use elsewhere. ^[12]
Cumulative data anticipates a 16.8% increase in worldwide ecommerce sales over the most recently tracked period. ^[5]
Two years ago, only 17.8% of sales were made from online purchases. ^[5]
Growth is expected to continue, reaching 24.5% by 2025, which translates to an 6.7 percentage point increase in just five years. ^[5]
According to eMarketer, online retail sales will reach $6.17 trillion by 2024, with ecommerce websites taking up 22.3% of total retail sales. ^[5]
Latin America saw$85 billion in ecommerce salesin 2021, up 25% from $68 billion in 2020. ^[5]
Russia, the UK, and the Philippines saw more than20% ecommerce sales growthin 2021. ^[5]
It also has the world’s most digital buyers, 824.5 million, representing 38.5% of the global total. ^[5]
The UK is followed by Japan (3%) and South Korea (2.5%). ^[5]
The impact the COVID 19 pandemic made on supply chains was, according to Morris Cohen, Wharton Professor of Operations, Information, and Decisions, “a major disruption, along the lines of having an earthquake or tsunami.”. ^[5]
In 2021, mobile shopping from Shopify merchants captured 71% of online sales via mobile over BFCM. ^[5]
While only 30% of US consumers report purchasing goods through social platforms, nearly half of China’s consumers already shop on social, generating over $351 billion in sales over 2021. ^[5]
The competition is on the rise, with 49% of brands investing in social commerce content in 2024. ^[5]
The number of US shoppers using Klarna doubled to 17 million in April 2021, experiencing a 125% increase in downloads. ^[5]
In Australia, 30% of the adult population owns a BNPL account, with strong uptake from younger shoppers. ^[5]
About 75% of people deferring payments are under 45, but there has also been a bump in shoppers over 60 using BNPL services. ^[5]
Other notable mentions include BNLP is most popular in Germany, taking 30% of all payments. ^[5]
That number is expected to reach 33% by 2024. ^[5]
BNLP is expected to grow by a compound annual growth rate of 36% in Vietnam from 2021 to 2028. ^[5]
This is due to rapid urbanization and technological advancements; more than 85% of new middleclass growth residing in APAC; and a host of government and private led initiatives in China. ^[5]
Over 67% of global consumers surveyed by Flow.io said they’d made a cross border purchase in their lives. ^[5]
In fact, in terms of website content, the majority of shoppers in Flow.io’s report agreed that the following pages needed to be in their own language Product descriptions (67%) Product reviews (63%) Checkout process (63%). ^[5]
Based on a survey of 8,709 global consumers in 29 countries, CSA Research found that 65% of consumers prefer content in their language, even if it’s poor quality. ^[5]
Moreover, 40% will not buy from websites in other languages. ^[5]
50% of cannabis users have increased their consumption since the pandemic. ^[6]
Cannabis sales to female customers increased by 55%. ^[6]
44% of Americans now have access to legal recreational cannabis. ^[6]
91% of adults want to legalize weed. ^[6]
According to Gallup, the percentage of U.S. adults who say they have tried marijuana is sitting at 49%, the highest measurement to date. ^[6]
Just 7 years ago, only 40% of Americans said they tried cannabis at some point in life. ^[6]
The data showed generational patterns behind the uptick, with 19% of those born before 1945 saying they’ve tried marijuana and 50% of Baby Boomers, 49% of Gen Xers, and 51% of Millennials saying they’ve tried marijuana. ^[6]
According to Weedmaps’ data, online cannabis orders increased by 55% in the first half of 2021 when compared to the first half of 2020. ^[6]
That survey has 8.6% of individuals over 26 years of age identifying as having used marijuana in the past month. ^[6]
This number is up from 7.9% in their 2017 study. ^[6]
Meanwhile, 22.1% of 1825 year olds say they’ve used marijuana in the past month. ^[6]
Looking at data from early 2020 to late 2021, Headset found that sales to female customers increased by 55%. ^[6]
On the flip side, sales to male customers increased by 49%. ^[6]
A 2024 report by Eaze found that—of the new customers that consumed in 2021—48% were female and 52% were male. ^[6]
According to BofA Securities, cannabis sales in the U.S. increased 40% in 2021 to $25 billion. ^[6]
While that’s not as much of an increase as the 67% jump 2020 saw, it still easily surpassed the $18 Billion in sales from 2020. ^[6]
In 2021, the percentage of concentrates increased by 2% (from 22% to 24%). ^[6]
For edibles, the average over the past 3 years was 9% of all sales. ^[6]
In 2021, edibles made up 11% of sales — a 2% increase as well. ^[6]
According to Eaze, in the 30 days following the March 13, 2020 declaration of a national emergency, new delivery customer sign ups jumped by nearly 60%. ^[6]
That trend continued into 2021, with Weedmaps showing another 60% jump in cannabis delivery in the first half of 2021. ^[6]
The State of the Cannabis Industry report in 2020 found that stores with order ahead enabled sold 22% more on average compared to stores without order ahead. ^[6]
According to Gallup, 14% of all U.S. adults use CBD. ^[6]
This jumps to 20% for those ages 18. ^[6]
Perhaps most interesting is the question of familiarity with CBD products 49% of those age 65+ are unfamiliar with CBD . ^[6]
The same study found the most common reasons for using CBD include Pain. ^[6]
Anxiety 20% Sleep/Insomnia 11% Arthritis 8% Migraines/Headaches 5% SingleCare, a medical prescription savings company, ran a similar survey in April of 2020 and found that 45% of current CBD users increased their use of CBD once the pandemic began. ^[6]
Interestingly, their 2020 study found that 49% of CBD users take CBD to help with stress and anxiety, which is nearly 30% more than the 2019 Gallup poll. ^[6]
44% of all Americans now live in states with access to legal recreational cannabis. ^[6]
New Frontier Data analyzed the legalization efforts of states currently without adult use programs and identified the nine states most likely to pass recreational legislation by 2030. ^[6]
In 2020, Gallup found 48% of Republicans and 83% of Democrats favored legalizing marijuana, showing that recreational legalization at the state level in Republican dominated states still has a way to go. ^[6]
Between 2018 and 2020, Republican support for legalization decreased (from 53% to 48%), while Democrat support jumped (from 71% to 83%). ^[6]
Pew Research Center found some differences in 2021, showing 39% of Republicans and 60% of moderate and liberal Republicans favor legal medical and recreational use. ^[6]
Across the aisle, they found 63% of conservative and moderate Democrats were in favor of medical and recreational legalization, with 82% of liberal Democrats agreeing. ^[6]
In April of 2021, Pew Research Center found that 91% of US adults are on board with marijuana legalization, with 60% supporting medical and recreational, and 31% supporting just medical. ^[6]
Only 8% of adults were against legalization altogether. ^[6]
The first time Gallup gathered this data in 1969, just 12% of Americans held the same view. ^[6]
According to Marijuana Business Daily, California took 7,308 days from med to rec to the state’s first sale. ^[6]
New Frontier Data calculated the compound annual growth rate of the legal cannabis industry to be 11% between 2020 and 2030, ultimately putting the industry’s worth at more than $57 Billion by 2030. ^[6]
The cannabis sales tax revenue across states increased 34% from 2020, totaling more than $3.7 Billion, according to a recent Marijuana Policy Project report. ^[6]
Colorado’s sales have been declining since July 2021, with 2024’s sales falling nearly 4% below January’s and 13% below the same month one year prior. ^[6]
Arizona saw an almost 10% dip in sales in January of 2024 when compared to December of 2021. ^[6]
According to Weedmaps, 57% of cannabis consumers believe everyone should have access to cannabis industry opportunities, with just as many people believing that everyone would benefit from those equal opportunities. ^[6]
46% of respondents said they want to frequently visit womenowned cannabis businesses, 44% want to support minorityowned cannabis businesses, and 37% say they want to buy from LGBTQ+. ^[6]
Additionally, Vangst surveyed cannabis companies and professionals and found the majority of employees (34.4%). ^[6]
On the other hand, over 30.6% have more than five years of experience in the industry. ^[6]
According to Leafly’s jobs report, 428,059 full time equivalent jobs are now supported by legal cannabis as of 2024. ^[6]
The report found that cannabis jobs increased by 33% year over year, with 2021 being the fifth year in a row of growth higher than 27%. ^[6]
From February to May 2020, total retail sales fell 17.9%. ^[13]
However, retail e commerce sales nearly doubled (+99.3%). ^[13]
Note Retail e commerce sales reached a record $3.9 billion in May, a 2.3% increase over April and 99.3% increase over February. ^[13]
Year over year, e commerce sales more than doubled—with a 110.8% increase compared with May 2019. ^[13]
Retail sales plummeted to $33.9 billion in April, a 29.1% decline from February and a 26.4% decline from April 2019. ^[13]
While ecommerce saw a 63.8% monthly increase in April, in store sales dropped 25.3%. ^[13]
Retail e commerce sales have risen steadily, with the proportion of online sales rising from 2.4% in 2016 to 4.0% in 2019. ^[13]
The month of April highlights the peak of the COVID19 impact, with the proportion of retail e commerce sales jumping from 3.8% in April 2019 to a record high of 11.4% in April 2020. ^[13]
In May, as the Canadian retail environment allowed for more instore purchases, the proportion of retail e commerce sales was 10.0%. ^[13]
From February to April 2020, only the food and beverage subsector experienced an increase in instore sales (+3.3%). ^[13]
Instore sales declined for general merchandise stores (15.1%), building material and garden equipment and supplies dealers ( 15.8%), and health and personal care stores . ^[13]
Instore Ecommerce percent Retail trade [44. ^[13]
Meanwhile, food and beverage stores—essential services that were allowed to remain open—saw a 38% increase in grocery sales in the second week of March compared with 2019, and a surge in sales of certain personal care products. ^[13]

I know you want to use Retail Operations Software, thus we made this list of best Retail Operations Software. We also wrote about how to learn Retail Operations Software and how to install Retail Operations Software. Recently we wrote how to uninstall Retail Operations Software for newbie users. Don’t forgot to check latest Retail Operations statistics of 2024.

Reference

smallbiztrends – https://smallbiztrends.com/2021/07/retail-statistics.html.
smallbizgenius – https://www.smallbizgenius.net/by-the-numbers/retail-statistics/.
statista – https://www.statista.com/topics/5922/retail-market-worldwide/.
financesonline – https://financesonline.com/retail-statistics/.
semrush – https://www.semrush.com/blog/small-business-stats/.
shopify – https://www.shopify.com/enterprise/global-ecommerce-statistics.
flowhub – https://flowhub.com/cannabis-industry-statistics.
fitsmallbusiness – https://fitsmallbusiness.com/retail-statistics/.
zippia – https://www.zippia.com/retail-operation-manager-jobs/demographics/.
insiderintelligence – https://www.insiderintelligence.com/insights/ecommerce-industry-statistics/.
walmart – https://corporate.walmart.com/about.
thebalancesmb – https://www.thebalancesmb.com/compare-brick-and-mortar-stores-vs-online-retail-sites-4571050.
conveyco – https://www.conveyco.com/inventory-statistics/.
statcan – https://www150.statcan.gc.ca/n1/pub/45-28-0001/2020001/article/00064-eng.htm.

How Useful is Retail Operations

One of the most significant merits of retail operations is the convenience factor they offer to consumers. With the rise of e-commerce platforms, customers can now browse and shop for products from the comfort of their own homes, 24 hours a day, 7 days a week. This accessibility has revolutionized shopping habits and allowed retailers to reach a broader audience than ever before.

In addition to convenience, retail operations also play a crucial role in driving economic growth and creating job opportunities. By acting as a middleman between manufacturers and consumers, retail operations facilitate the flow of goods and services, contributing to overall market efficiency. This, in turn, stimulates economic activity and promotes healthy competition among businesses.

Furthermore, retail operations are essential for fostering community engagement and creating a sense of connection between local businesses and residents. Brick-and-mortar stores provide a physical space for customers to interact with products, ask questions, and receive personalized recommendations from knowledgeable staff. These face-to-face interactions not only enhance the shopping experience but also help build trust and loyalty between businesses and their clientele.

Retail operations are also a driving force behind innovation in the consumer industry. Businesses constantly strive to improve their products, services, and customer experiences in order to stay competitive in the market. This spirit of innovation not only benefits consumers by offering them a wider range of choices but also encourages businesses to adapt and evolve in response to changing market dynamics.

Moreover, retail operations contribute to environmental sustainability by promoting responsible consumption practices. Many retailers have begun implementing eco-friendly initiatives, such as sourcing from sustainable suppliers, reducing plastic waste, and encouraging recycling programs. By raising awareness about environmental issues and providing consumers with ethical shopping options, retail operations can help mitigate the negative impact of consumerism on the planet.

Despite their many advantages, retail operations also face challenges and criticisms. Some critics argue that the rise of online shopping has led to the closure of traditional retail stores and the loss of jobs in the industry. Others point to issues like overproduction, excessive packaging, and wasteful consumer behavior as negative side effects of retail operations.

In conclusion, retail operations are an indispensable component of the consumer economy, providing numerous benefits to both businesses and consumers. From convenience and economic growth to community engagement and innovation, retail operations are essential for shaping the modern marketplace. As the industry continues to evolve, it is crucial for retailers to address challenges and embrace sustainable practices in order to build a more responsible and consumer-friendly future.

In Conclusion

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Retail Operations Statistics 2024 – Everything You Need to Know